DoorDash

The Customer Danielle was refunded $on 11/7, the day of the original orderShe has now been refunded the additional $owed to her and has been contacted regarding the complaintThis issue has now been resolved

After reviewing the customer's account, it appears the credits issued for the order that was never delivered was used towards another order after they were issuedIf the customer would like to permanently deactivate their account, we could do so once they reach out at *** with their deactivation request!
Thank you!

Customer was provided refund for the amount of the promotionNo additional compensation will be provided

The customer has been reached out to and informed that the second charge has been refunded

We've reached out to the customer independently and consider this matter resolved

We've reached out to the customer independently for any additional information/details they may be able to provide

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The customer's account has been reactivated

Complaint: ***I am rejecting this response because: there is no disclosure upfront that they are charging moreIt's buried in FAQ, which no one looks at unless they have a questionThere was no reason for me to believe that they are overcharging, as no other delivery service does thisTheir disclosure needs to be prominent that the price varies from the menu priceIt's misleading not to state this upfrontPlease credit my card the $that you overcharged. Sincerely,*** ***

We sincerely apologize your delivery experience was not delightfulTo show how sorry we are, I have gone ahead and fully credited the amount of your order towards your DoorDash account! These credits will be applied automatically towards your next orderIf you have any other questions or concerns,
please contact us at ***
Thank you!

Customer received refunds on last two orders and account has been deactivated per their request

Customer has been sent receipts and we requested more information regarding two charges we were not able to locate

Complaint: ***I am rejecting this response because:even though it seemed to be settled on there end, I feel that changes need to be better though the company feels that they are correct I feel that for those in the future who have similar situations like myself should demand for a better explanation and not say fair and square when it wasn'tI don't feel too pleased with there answers back to me that is why I'm rejecting still there answer or replies to meEven if it's done and settled on there end I still feel extremely duped and nothing they will say to me will make me accept itNo matter how many times they apologize and say that I should put special instructions for orders when clearly it's never really done or followed... Sincerely,*** ***

The Customer's delivery arrived as orderedHe has received compensation for any inconvenience that the mistake causedThis matter is considered resolved

A full refund and credit have been processed on the orderRefund typically take 2-business days to process, and credits can be used instantly

Customer had multiple failed and blocked charges associated with orderOnly one charge posted to accountWe've resolved this issue with the consumer independently and consider this complaint resolved

After reviewing the account, I can confirm all payments were sent to their Wells Fargo AccountIf they have not received the pay and are enrolled in DailyPay, they would need to reach out to their company by contacting them directly at *** ** *** ***

Reached out to customer and informed them we have removed phone number so they should no longer receive text messages

Issue was resolved through Case #*** -- Dasher was reimbursed for lost earnings

The Customer received a redelivery of her order as compensationThe Customer was offered either a redelivery or a refund and chose a redelivery as her form of compensation for the incorrect order