DoorDash

We include a delivery fee on each orderThe delivery fee varies by region and restaurant. Delivery fees help us pay Dashers, operate DoorDash and provide Customers with the best experience possibleWe are always working to make DoorDash a convenient and affordable option, and we actively
adjust our pricing model regularly based on Customer feedback and questions. At times, you may notice the delivery fee is waived if we're running a promotion with the restaurant or in a particular area. If you'd like to check the delivery fee on an order before placing it, select the restaurant you'd like to order from, add an item to your cart and click CheckoutYou'll see an itemized summary of the charges including the food cost, tax, and delivery fee.I hope this information helps! Please note that the cost of DoorDash menu items should reflect the same price shown for each restaurant we featureIf you notice an item on a restaurant menu that you believe does not match in pricing, please reply here with the name of the restaurant, the menu item, and the prices displayed and we’ll look into it as quickly as possible
We have deactivated the consumers account per their requestIf they are interested in reactivating their account, they are able to reach out to support with that request at ***
Thank you!

Complaint: ***I am rejecting this response because:
The company sent me an email claiming that they refunded me the $of my meal (something I did not ask for) and removed my information
from their system and closed my accountAs of today, none of this has been doneMy account is still active, my credit card information is still out there, and no refund has been sent to the credit card used. Sincerely,*** ***

This account has been deactivated for breaching our Terms and ConditionsCommunications have previously been provided for the consumer

Complaint: ***I am rejecting this response because:
Attached are pictures of me continuing to receive texts from this business (most recent today)This is the third time they’ve told me it is fixed and here I am still receiving texts.
Sincerely,*** ***

Customer reached out on this regard via Case reference ID#***; provided customer with response as of 5/8/which references FAQ entry: ***

Appropriate compensation has been given for this order and no further compensation will be grantedThis issue has been resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
I resolved the issue on my own by contacting my bank and marking the charge as fraudulentDoorDash did not help and has still
not processed the refund that they told me was underway on September 26thThat was, according to subsequent DoorDash reps, a lie, plain and simpleNo explanation has been given for this, and no recompense has been offered for the persistent ineptitude, the gross inconvenience, the outright lying, the misinformation, and the money I've lost to time expended and an inflated phone billI've deactivated my account with DoorDash, despite having used their services on an almost weekly basis for nearly a year, and have warned my friends and colleagues against using their servicesTheir business practices with regards to this issue have been insultingly dismissiveNow that I use other services or pick up my own food, I've subsequently learned that restaurants in my area can't stand them either, and that they treat their vendors with similar disregard.
DoorDash did send me an email today (two full weeks after assuring me that a refund would be completely process) saying that another refund was now actually being processed and would definitely come through, probably in the next few weeksI neither believe that DoorDash is being honest about this latest assurance nor care, since my bank entirely resolved the issue within twenty-four hours, which is less time than it took DoorDash to "escalate" the issue and have a special rep contact me with incorrect information before waiting another full week to correct the mistake.
Sincerely, *** ***

Full refunds were processed on 5/16/and the Customer was contacted to confirmThis issue is considered resolved

The Customer received full refunds for both orders in question, and this was confirmed with him when each action was takenWe have again contacted the Customer and confirmed that these refunds have been processedThis matter is considered resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to meSincerely, this should be the truth from this company they had on rights of having the address in the 1st place horrible company *** ***

Customer was issued full refund for order on December 15th

There are numerous ways to get in touch with us via web form, phone, or chatThe best way to get in touch for general inquiries is by visiting *** or calling us at *** ***This link and phone number can be found on our siteFor inquiries specific to an order use ***This site can be visited online or via the app by clicking on any order in your order historyPlease understand that it is typically very easy to get in touch via chat, but on 7/we were experiencing an unfortunate site malfunction that caused problems with this system

The Customer has been contacted and a refund has been issuedThis complaint is considered resolved

Reached out to customer and thanked them for their feedbackPassed along feedback to relevant teams and provided refund receipt to customer for their records

We've reached out to the customer independently

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and note that they are 100% misleading about the business being closed (it wasn't). Only after filing this complaint, and a dispute with my credit card company, did they finally respond to my request to issue a refund as opposed to a credit. They would do better to update their policies to issue a refund (not a credit) when a refund is due
Sincerely, *** ***

Good morning,
Yesterday I had submitted a complaint against DOOR DASH, of San Francisco
My problem with them was resolved and no further investigation is required
I appreciate your being there for me
Best,
** ***
Complaint #***

Complaint: ***
I am rejecting this response because: This is unacceptableIt will end up being a lot cheaper for you guys to work this out with me as opposed to me speaking to the local Atlanta media and retaining an attorneyYou folks need to accept responsibility for the actions of your employees before someone gets seriously hurt of killed by one of your thug driversI also demand the drivers information so I can move forward with civil and criminal chargesThis driver threatened the life of my wifeThis is not ok
Sincerely,
*** ***

Email was resent to customerRefund was issued on Dec 22nd and can take up to 2-business days to reflect back into account depending on financial institutionRefund receipt is: ***

Customer has been reached out to and informed of their refund