DoorDash

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Customer was provided information on service and delivery feesThere was no promotion for free service fee for the restaurant at the time of purchase and the menu price for the set menu was $per meal

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
I resolved the issue on my own by contacting my bank and marking the charge as fraudulentDoorDash did not help and has still
not processed the refund that they told me was underway on September 26thThat was, according to subsequent DoorDash reps, a lie, plain and simpleNo explanation has been given for this, and no recompense has been offered for the persistent ineptitude, the gross inconvenience, the outright lying, the misinformation, and the money I've lost to time expended and an inflated phone billI've deactivated my account with DoorDash, despite having used their services on an almost weekly basis for nearly a year, and have warned my friends and colleagues against using their servicesTheir business practices with regards to this issue have been insultingly dismissiveNow that I use other services or pick up my own food, I've subsequently learned that restaurants in my area can't stand them either, and that they treat their vendors with similar disregard.
DoorDash did send me an email today (two full weeks after assuring me that a refund would be completely process) saying that another refund was now actually being processed and would definitely come through, probably in the next few weeksI neither believe that DoorDash is being honest about this latest assurance nor care, since my bank entirely resolved the issue within twenty-four hours, which is less time than it took DoorDash to "escalate" the issue and have a special rep contact me with incorrect information before waiting another full week to correct the mistake.
Sincerely, *** ***

Appropriate compensation has been given for this order and no further compensation will be grantedThis issue has been resolved

This account has been deactivated for breaching our Terms and ConditionsCommunications have previously been provided for the consumer

Complaint: ***I am rejecting this response because:
Attached are pictures of me continuing to receive texts from this business (most recent today)This is the third time they’ve told me it is fixed and here I am still receiving texts.
Sincerely,*** ***

Customer reached out on this regard via Case reference ID#***; provided customer with response as of 5/8/which references FAQ entry: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to meSincerely, this should be the truth from this company they had on rights of having the address in the 1st place horrible company *** ***

Customer was issued full refund for order on December 15th

The Customer has been contacted and a refund has been issuedThis complaint is considered resolved

There are numerous ways to get in touch with us via web form, phone, or chatThe best way to get in touch for general inquiries is by visiting *** or calling us at *** ***This link and phone number can be found on our siteFor inquiries specific to an order use ***This site can be visited online or via the app by clicking on any order in your order historyPlease understand that it is typically very easy to get in touch via chat, but on 7/we were experiencing an unfortunate site malfunction that caused problems with this system

We've reached out to the customer independently

The Customer received full refunds for both orders in question, and this was confirmed with him when each action was takenWe have again contacted the Customer and confirmed that these refunds have been processedThis matter is considered resolved

Full refunds were processed on 5/16/and the Customer was contacted to confirmThis issue is considered resolved

Reached out to customer and thanked them for their feedbackPassed along feedback to relevant teams and provided refund receipt to customer for their records

Complaint: ***
I am rejecting this response because: This is unacceptableIt will end up being a lot cheaper for you guys to work this out with me as opposed to me speaking to the local Atlanta media and retaining an attorneyYou folks need to accept responsibility for the actions of your employees before someone gets seriously hurt of killed by one of your thug driversI also demand the drivers information so I can move forward with civil and criminal chargesThis driver threatened the life of my wifeThis is not ok
Sincerely,
*** ***

Good morning,
Yesterday I had submitted a complaint against DOOR DASH, of San Francisco
My problem with them was resolved and no further investigation is required
I appreciate your being there for me
Best,
** ***
Complaint #***

The Customer Danielle was refunded $on 11/7, the day of the original orderShe has now been refunded the additional $owed to her and has been contacted regarding the complaintThis issue has now been resolved

Email was resent to customerRefund was issued on Dec 22nd and can take up to 2-business days to reflect back into account depending on financial institutionRefund receipt is: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and note that they are 100% misleading about the business being closed (it wasn't). Only after filing this complaint, and a dispute with my credit card company, did they finally respond to my request to issue a refund as opposed to a credit. They would do better to update their policies to issue a refund (not a credit) when a refund is due
Sincerely, *** ***