DoorDash

Per the terms of the referral (*** Dasher must be in good standing to receive the referral bonusReported earnings are only for delivery earnings and does not include bonuses or reimbursementsDiscrepancies on 1099s with Payable have been corrected and
for an updated 1099, Dasher must fill out this form: ***

Complaint: ***I am rejecting this response because: I still haven't seen the charge refunded to my account, no one still has reached out to me to call me after all the emails that I have
sent. I have even emailed the CEO and still haven't received a response. I will want my money back.Sincerely,*** ***

The Customer has been contacted regarding their request and an appointment set to finalize the resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Provided customer a full refund, based on delivery experience described and internal investigation of what took place with orderConcern was addressed via Case #***

Complaint: ***I am rejecting this response because: they continue to shuffle me from one department to another without actually resolving the issueThe insurance department has had this claim since August 3, Their idea of a response is to email me after I've complained that someone else will get in contact with me which has already gone on since June It is time someone forces them to actually take real action.Sincerely,*** ***

Hello,
Door Dash did contact me but has not properly resolved the issues as the menu is still incorrect and they have not provided any documentation from Jack N Box that Door Dash is allowed to charge more than the actual store menu pricesAdditionally, the Door Dash rep I spoke with said the credit issued covered the incorrect pricing and missing items but she didn't factor in the other previous orders and that a goodwill credit of $for the problems does not count towards the actual credit owed
She was extremely rude and refused to allow me to speak to a manager or director above her
*** ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We were able to review the consumer's account and confirm the orders were fully refunded to the card information used to place the orderWe reached out to the consumer displaying the receipts proving the funds were refunded to their accountThe consumer was also notified of the additional DoorDash
credits issued to their account
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Customer has been refunded and contacted regarding the missing orderThis matter is considered resolved

An updated receipt was provided to the Customer via email on 6/20/Her order experienced a glitch in which the order contents didn't update, and therefore the receipt was initially incorrectThe Customer has again been contacted on the topic today and we've discussed her experience with Support
This matter is considered resolved

Complaint: ***I am rejecting this response because:
The company sent me an email claiming that they refunded me the $of my meal (something I did not ask for) and removed my information
from their system and closed my accountAs of today, none of this has been doneMy account is still active, my credit card information is still out there, and no refund has been sent to the credit card used. Sincerely,*** ***

We've settled this complaint with the customer independently and consider this issue resolved

Complaint: ***
I am rejecting this response because: I was not compensated appropriatelyI received NO compensation. I was told that it was not their policy to provide a refund when a redelivery has occurred
Sincerely,
*** ***

The customer has been unsubscribed from all text messages and emails from DoorDashIf they continue to receive any notifications, please report that to ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you for your help Revdex.com!Sincerely, *** ***

Refunded full order as requestedConcern was addressed via Case #***Noted and provided support agent feedback based on customer's interactions with support on attempting to have concern resolved

We include a delivery fee on each orderThe delivery fee varies by region and restaurant. Delivery fees help us pay Dashers, operate DoorDash and provide Customers with the best experience possibleWe are always working to make DoorDash a convenient and affordable option, and we actively
adjust our pricing model regularly based on Customer feedback and questions. At times, you may notice the delivery fee is waived if we're running a promotion with the restaurant or in a particular area. If you'd like to check the delivery fee on an order before placing it, select the restaurant you'd like to order from, add an item to your cart and click CheckoutYou'll see an itemized summary of the charges including the food cost, tax, and delivery fee.I hope this information helps! Please note that the cost of DoorDash menu items should reflect the same price shown for each restaurant we featureIf you notice an item on a restaurant menu that you believe does not match in pricing, please reply here with the name of the restaurant, the menu item, and the prices displayed and we’ll look into it as quickly as possible
We have deactivated the consumers account per their requestIf they are interested in reactivating their account, they are able to reach out to support with that request at ***
Thank you!

As previously stated in initial response -- a reversal has been attemptedOnce reversal has processed, Dasher will be provided a prompt update on the status of their earningsPlease note, Dashers are responsible for putting in, monitoring, and updating their own bank account information with the knowledge that they are the ones who control the access to that information via their confidential password.It is important to understand that only Dashers have the access required to input or change the information in the bank accounts attached to their own Dasher appIn fact, DoorDash cannot even see the bank account that you choose to link to your accountThat is part of our effort to keep your sensitive information (particularly payment information) as secure as possibleThe only information DoorDash can see is the last four digits of the account that the Dasher links to their account