DoorDash

Full refunds were processed on 5/16/and the Customer was contacted to confirmThis issue is considered resolved

Reached out to customer and thanked them for their feedbackPassed along feedback to relevant teams and provided refund receipt to customer for their records

Complaint: ***
I am rejecting this response because: This is unacceptableIt will end up being a lot cheaper for you guys to work this out with me as opposed to me speaking to the local Atlanta media and retaining an attorneyYou folks need to accept responsibility for the actions of your employees before someone gets seriously hurt of killed by one of your thug driversI also demand the drivers information so I can move forward with civil and criminal chargesThis driver threatened the life of my wifeThis is not ok
Sincerely,
*** ***

Good morning,
Yesterday I had submitted a complaint against DOOR DASH, of San Francisco
My problem with them was resolved and no further investigation is required
I appreciate your being there for me
Best,
** ***
Complaint #***

The Customer Danielle was refunded $on 11/7, the day of the original orderShe has now been refunded the additional $owed to her and has been contacted regarding the complaintThis issue has now been resolved

Email was resent to customerRefund was issued on Dec 22nd and can take up to 2-business days to reflect back into account depending on financial institutionRefund receipt is: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and note that they are 100% misleading about the business being closed (it wasn't). Only after filing this complaint, and a dispute with my credit card company, did they finally respond to my request to issue a refund as opposed to a credit. They would do better to update their policies to issue a refund (not a credit) when a refund is due
Sincerely, *** ***

Customer has been reached out to and informed of their refund

We've reached out to the customer independently and consider this matter resolved

The customer has been reached out to and informed that the second charge has been refunded

Customer was provided refund for the amount of the promotionNo additional compensation will be provided

After reviewing the customer's account, it appears the credits issued for the order that was never delivered was used towards another order after they were issuedIf the customer would like to permanently deactivate their account, we could do so once they reach out at *** with their deactivation request!
Thank you!

Customer received refunds on last two orders and account has been deactivated per their request

We've reached out to the customer independently for any additional information/details they may be able to provide

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: there is no disclosure upfront that they are charging moreIt's buried in FAQ, which no one looks at unless they have a questionThere was no reason for me to believe that they are overcharging, as no other delivery service does thisTheir disclosure needs to be prominent that the price varies from the menu priceIt's misleading not to state this upfrontPlease credit my card the $that you overcharged. Sincerely,*** ***

We sincerely apologize your delivery experience was not delightfulTo show how sorry we are, I have gone ahead and fully credited the amount of your order towards your DoorDash account! These credits will be applied automatically towards your next orderIf you have any other questions or concerns,
please contact us at ***
Thank you!

The customer's account has been reactivated

The Customer's delivery arrived as orderedHe has received compensation for any inconvenience that the mistake causedThis matter is considered resolved

Complaint: ***I am rejecting this response because:even though it seemed to be settled on there end, I feel that changes need to be better though the company feels that they are correct I feel that for those in the future who have similar situations like myself should demand for a better explanation and not say fair and square when it wasn'tI don't feel too pleased with there answers back to me that is why I'm rejecting still there answer or replies to meEven if it's done and settled on there end I still feel extremely duped and nothing they will say to me will make me accept itNo matter how many times they apologize and say that I should put special instructions for orders when clearly it's never really done or followed... Sincerely,*** ***