DoorDash

Per the terms of the referral (*** Dasher must be in good standing to receive the referral bonusReported earnings are only for delivery earnings and does not include bonuses or reimbursementsDiscrepancies on 1099s with Payable have been corrected and
for an updated 1099, Dasher must fill out this form: ***

Provided customer a full refund, based on delivery experience described and internal investigation of what took place with orderConcern was addressed via Case #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,
Door Dash did contact me but has not properly resolved the issues as the menu is still incorrect and they have not provided any documentation from Jack N Box that Door Dash is allowed to charge more than the actual store menu pricesAdditionally, the Door Dash rep I spoke with said the credit issued covered the incorrect pricing and missing items but she didn't factor in the other previous orders and that a goodwill credit of $for the problems does not count towards the actual credit owed
She was extremely rude and refused to allow me to speak to a manager or director above her
*** ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***

The Customer has been refunded and contacted regarding the missing orderThis matter is considered resolved

An updated receipt was provided to the Customer via email on 6/20/Her order experienced a glitch in which the order contents didn't update, and therefore the receipt was initially incorrectThe Customer has again been contacted on the topic today and we've discussed her experience with Support
This matter is considered resolved

Complaint: ***I am rejecting this response because: they continue to shuffle me from one department to another without actually resolving the issueThe insurance department has had this claim since August 3, Their idea of a response is to email me after I've complained that someone else will get in contact with me which has already gone on since June It is time someone forces them to actually take real action.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I still haven't seen the charge refunded to my account, no one still has reached out to me to call me after all the emails that I have
sent. I have even emailed the CEO and still haven't received a response. I will want my money back.Sincerely,*** ***

We were able to review the consumer's account and confirm the orders were fully refunded to the card information used to place the orderWe reached out to the consumer displaying the receipts proving the funds were refunded to their accountThe consumer was also notified of the additional DoorDash
credits issued to their account
Thank you!

The Customer has been contacted regarding their request and an appointment set to finalize the resolution

Refunded full order as requestedConcern was addressed via Case #***Noted and provided support agent feedback based on customer's interactions with support on attempting to have concern resolved

Customer was provided information on service and delivery feesThere was no promotion for free service fee for the restaurant at the time of purchase and the menu price for the set menu was $per meal

Complaint: ***
I am rejecting this response because: I was not compensated appropriatelyI received NO compensation. I was told that it was not their policy to provide a refund when a redelivery has occurred
Sincerely,
*** ***

We've settled this complaint with the customer independently and consider this issue resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you for your help Revdex.com!Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The customer has been unsubscribed from all text messages and emails from DoorDashIf they continue to receive any notifications, please report that to ***

As previously stated in initial response -- a reversal has been attemptedOnce reversal has processed, Dasher will be provided a prompt update on the status of their earningsPlease note, Dashers are responsible for putting in, monitoring, and updating their own bank account information with the knowledge that they are the ones who control the access to that information via their confidential password.It is important to understand that only Dashers have the access required to input or change the information in the bank accounts attached to their own Dasher appIn fact, DoorDash cannot even see the bank account that you choose to link to your accountThat is part of our effort to keep your sensitive information (particularly payment information) as secure as possibleThe only information DoorDash can see is the last four digits of the account that the Dasher links to their account