DoorDash

Complaint: ***I am rejecting this response because: I don't want a business credit for a future order from DoordashI have a right to discontinue any further business with this companyWith all due respect.Sincerely,*** ***

Complaint:***I am rejecting this response because:
DoorDash still refuse to acknowledge that they have overcharged me for the items I’ve ordered
Sincerely,*** ***

Removed restaurant from platform and they should no longer receive orders from us

Complaint: 12511305I am rejecting this response because:Sincerely,Joshua Chang-morneo

On 11/7/at 10:a.mwe emailed *** regarding her refund along with a receipt of the transaction for her recordsA screenshot of the timestamped email is attachedIt was sent to the email address listed on the complaint, ***As it seems *** did not receive our initial contact we've since sent it again and left her a voicemailThis issue has been resolved

We were able to locate the account that was linked to the phone number provided on this caseThe owner of the phone number should no longer receive any text messages from our automated systemThank you

Customer issued full redelivery for orderWe've resolved this issue with the consumer independently and consider this complaint resolved

Complaint: ***I am rejecting this response because:
They won't even admit the intentional misleading advertisement nor even apologizeAll they did was place the blame on me for my reading
comprehensionWhen one has bolded HAVE ON US and in the teeny font on the bottom only say it's off for orders, this is malicious intent to get people to think that they're getting a $at onceI would even just like an apology nowEspecially since this adds to the list of reasons to never use this service again.Sincerely,*** ***

I'm sorry for the confusion and I can definitely help with the concern
In reviewing the account, I can confirm we processed a full refund for the order from Pappy's SmokehouseIt often takes banks or credit card companies 5-7 business days for the refunded charges to clear.
Please note that once the refund processes, the original order charge from DoorDash will disappear on your bank statementThis indicates the charge successfully credited back to your account
If you'd like to confirm the refund processed successfully, look for the date you placed the order with DoorDash:
If you currently see completed charges on your bank statement for the same date and amount, it may take 5-7 business days for the original charge to process and refund fully depending on your bank’s processing times.
You may not see a refund if the initial charge was pendingPending charges have not completed the withdrawal from your account to ours and when we process a refund on these charges they reverse, or disappear from your statement without leaving a record.
The refund process usually completes very smoothly, however if you continue to see the charge on your account business days after it was initially processed, please send us a recent PDF copy of your bank statement reflecting the charge(s) so that we can investigate this further
Attached is the link to the receipt showing the refunded payment:
***
Thank you so much for your patience

For the order placed on 7/23/at *** *** ***, the customer was provided DoorDash credits for the full amount of canceled order These credits where used by the customer on two subsequent orders For the order placed on 8/6/at *** *** ***, the customer was issued a full refund back to the credit card used to place the order Our credit card processor indicated this refund may have been processed as a reversal meaning there will not be a separate line item with the refund on their credit card statement Instead, the charge would have dropped off completely from their statement

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe attachment documents the debit deposit into the appropriate account.Sincerely, *** ***

The charge has been refunded back to the customer

Complaint: ***I am rejecting this response because: You conveniently have addressed the refund AFTER I filed the complaint, I appreciate that However, I have listed several other items for you to address in my complaint, which have yet to be addressed This was not only about a refund, but a concern of safety and carelessness on your part Your refund does not address my other issues in above referenced complaint What happened to the "follow-up?" Why did it take plus emails before it came to this matter? How do you plan on giving me back my plus hours WASTED on this nonsense? ZERO accountability for the careless actions of this company, and sending the Revdex.com an untrue email stating that "the matter has been resolved." What type of company are you people running? I realize that my information has been edited for my safety and concerns through this online platform, but I make certain that everyone will hear about how this situation was handled and the incidence that occurred to assure the safety to all consumers Thank you in advance Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Customer has been refunded and contacted regarding the order and account statusThis issue is considered resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11760587, and find that this resolution is satisfactory to meSincerely, *** ***

Earnings were deposited into bank account on June 26th, Concern was addressed via Case #***

Requests for compensation will be reviewed on a case by case basis, as they are receivedAt this time, requested resolution cannot be providedCustomer is welcome to reach out to Care Team for further assistance on this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***A representative from the business has written an apology and provided adequate creditThis
resolution is satisfactory to meThank you so much for your assistance in the matter.Sincerely, *** ***

The customer has been issued a refund for the full cost of the order and additionally received DoorDash creditsThe refund may take 5-business days to fully process, but the DoorDash credits are available for immediate use