DoorDash

The Consumer has received a partial refund and credit as an apology for the lateness of the orderThe Customer who placed the order has received a confirmation email detailing this information

Complaint:***I am rejecting this response because:
It does not resolve my complaint that they are intentionally jacking up the price to almost double in certain cases compared to what the restaurant charges.
Sincerely,*** ***

After reviewing the account, I can confirm the merchant was removed from our platform on April 13th and notified of their removal by one of our agents

We reviewed the customer's account and confirmed they qualified for the Munch Madness promoThe customer's account has been credited with $in DoorDash credits which will be applied to their next order
Thank you!

I'm sorry for the confusion and I can definitely help with your concern
In reviewing your account, I can confirm we processed a full refund for your orderIt often takes banks or credit card companies 5-7 business days for the refunded charges to clear.
Please note that once your refund processes, the original order charge from DoorDash will disappear on your bank statementThis indicates the charge successfully credited back to your account
You can find the receipt showing the charges were refunded to your account here:
***
If you'd like to confirm the refund processed successfully, look for the date you placed the order with DoorDash:
It may take 5-7 business days for the original charge to process and refund fully depending on your bank’s processing times.
You may not see a refund if the initial charge was pendingPending charges have not completed the withdrawal from your account to ours and when we process a refund on these charges they reverse, or disappear from your statement without leaving a record.
Thank you so much for your patience

We understand the frustration that comes with not being able to receive an orderUnfortunately in this case we could not deliver the orderAlthough we may have done so in the past it is not a guarantee we can make to customersWhen delivery address fall outside of the delivery area for the
restaurant we defer to driver to see if they can accommodate the extra distanceThe first time this occurred the driver was fine with driving the extra distanceUnfortunately this last occurrence the driver could not afford to go so far out of their delivery areaAt this Time we will can not offer a refundWe have and will however honor the $delivery credit we have placed on the account

Complaint:
***I am rejecting this response because: this business has STILL not refunded me my moneyAll my bank has received is the original charge on 10/I have been fighting these people tooth and nail for a refund for food that had to be thrown in the garbage because it was not what I ordered, it came to me ice cold after hours of waiting for it; and it could not be salvaged or reheated because of what it wasThis is TOTALLY unacceptableAnd the so-called "receipt" they sent me for the refund (which details nothing btw) does not even reflect a full refund for this order, which I'm clearly entitled toI don't know who is running this company, but they need to get their act togetherI will never recommend or use this service again. Sincerely,*** ***

The credits have been removed from the account and a full credit card refund has been given in its placeYou can expect to receive the refund within the next 2-business days, depending on your financial institution

Contacted the customer regarding the service fees on ordersBefore an order is placed, restaurants show a delivery fee that is to be applied to their orderAfter items are placed but before the order is checked out, there is a separate service fee applied as wellInformation regarding these order
fees is available on our FAQ's here:***

The Customer has been contacted regarding this second order and has been refunded for the poorly prepared items

The customer has been informed that he has been unsubscribed from emails

Customer was provided refundCustomer can reach out during a live delivery by clicking on the agent icon on the top right hand cornerIt will give you an option to either chat or call

We appreciate the report, and take matters like this seriouslyWe have this handled this internally, and are grateful for you bringing this to our attention

Complaint: ***
I am rejecting this response because:The amount of the compensation was only 1/of the orderMy order was over $They gave me $Then took over weeks to respondI sent numerous emails, facebook posts, etcThey have 1,000's of people on there facebook page complaining of the same thing! This company should be shut downThis is horrible!
Sincerely,
*** ***

Located concern via Case #***Customer requested to reschedule order -- after some time, associate confirms that order has been rescheduledThis required customer's first order to be canceled so a second order, scheduled for a different pitime, can be createdUpon second pick up,
restaurant advised Dasher that order did not arrive on restaurant's systemDasher contacts care team for further assistance -- representative attempted to contact customer but could not reach anyoneGiven this, representative opted to cancel orderCanceled order resulted in credits being administered to customer's accountGenerated refund to customer's card, given this issue; confirmed refund via email

The Customer has been contacted and a resolution givenThe menu is being audited and the Customer was given compensation for the inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Customer has been refunded for the duplicate charge and contacted regarding the activityThis issue is considered resolved

The Customer spoke over the phone with one of our agents, per his request, at 10:a.mon 3/20/after we were unable to reach him after phone calls made at 9:and 9:The Customer has been again contacted and we consider this matter resolved

Customer was provided a full refund