DoorDash

Complaint: ***I am rejecting this response because:
They did the same thing again!! They called and offered a refund and credit towards future purchase I gave them another chance They sent me inedible food again
I paid $for inedible, burnt food They refuse to issue a credit They are stealing my money again!! It is impossible to reach management All I get are stupid emails saying that they have opened a ticket for my request, whatever that means They offered me a credit of $for $of inedible food!!! They are the worst company on the planet
Here is their unacceptable response:
Hi ***We want to take a moment to apologize about the issue you experienced with your delivery from California Pizza Kitchen (Fountains).We have added a credit of $to your DoorDash account for you to use towards your next orderPlease let us know if there is anything else we can do to help make things right.Thank you,DoorDash Care Team
I have emailed them over and over and over and not gotten any response They are trying to steal my money again I paid them, they sent me inedible burnt food, and they refuse to make it right
Sincerely,Dr*** ***

Per our terms and conditions, " Referee will be disqualified and will not receive Credits if DoorDash has a record of their name, email, phone number or credit card used for a prior order." After reviewing the referee's accounts, we were able to confirm both users had accounts created
previously which disqualified them from receiving the referral credits.
You can find the referral terms and conditions here

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I am requesting all my money back! After contacting them multiple times without help and being constantly rerouted to send erroneous emails

Customer was issued a $refund and cent credit to use on their next order

As found in the FAQ *** The vast majority of menu prices on DoorDash will be the same as they are in-storeCertain restaurants may choose to increase their prices on DoorDash to account for deliveryWe're working to make prices even lower, so check back often

After reviewing the customer's order, I can confirm they were issued a full refund for the cancelled order and issued an additional $worth of DoorDash credits towards their account.
Thank you!

A full refund for the canceled order was issued on August 12, and may have been processed as a reversal, which means there will not be a separate line item on the statement Even though the credit card was canceled, the customer still has an existing account with the financial institution
or credit card company and the refund/credit will be linked to the account, not the specific card number.
We've also reached to the customer independently to explain the refund and reversal process and consider this complaint closed

We have reached out to the Customer and the situation is being resolved

Order in question was fully paid via company credits ($30.87)Company is unable to transfer credits into money refundGranted $in credits to compensate customer for purchase originally made with credits

Identified issue blocking payment and pushed it throughReached out to Dasher and let them know payment is on its way

The Customer has been paid out for the missing deposit and contacted regarding the paymentThis issue is considered resolved

The restaurant has been removed from our platform and will no longer receive orders from our serviceIf other restaurants do not approve, they are more than welcomed to let us know they would like to be removed at ***

This email is to confirm that your refund has been issued by ***It can take up to days for the funds to appear on your statement
Description
Amount
Order *** for *** *** from [id:***] * * * Restaurants (*** *** (city: ***
CA$
Total
$
Refund Amount
CA$
Adjusted total
CA$

Complaint: ***I am rejecting this response because: I don't want a business credit for a future order from DoordashI have a right to discontinue any further business with this companyWith all due respect.Sincerely,*** ***

Complaint:***I am rejecting this response because:
DoorDash still refuse to acknowledge that they have overcharged me for the items I’ve ordered
Sincerely,*** ***

Removed restaurant from platform and they should no longer receive orders from us

Complaint: 12511305I am rejecting this response because:Sincerely,Joshua Chang-morneo

On 11/7/at 10:a.mwe emailed *** regarding her refund along with a receipt of the transaction for her recordsA screenshot of the timestamped email is attachedIt was sent to the email address listed on the complaint, ***As it seems *** did not receive our initial contact we've since sent it again and left her a voicemailThis issue has been resolved

We were able to locate the account that was linked to the phone number provided on this caseThe owner of the phone number should no longer receive any text messages from our automated systemThank you

Customer issued full redelivery for orderWe've resolved this issue with the consumer independently and consider this complaint resolved