DoorDash

Customer was contacted with the refund amounts and dates that these charges were refunded$in total was refunded

Per our terms and conditions, " Referee will be disqualified and will not receive Credits if DoorDash has a record of their name, email, phone number or credit card used for a prior order." After reviewing the referee's accounts, we were able to confirm both users had accounts created
previously which disqualified them from receiving the referral credits.
You can find the referral terms and conditions here

Concern is in regards to order placed on May 1st, Issue was logged under Case ID #*** Refunded customer's full order as requestedProvided receipt of refund in email confirmation

Order in question was fully paid via company credits ($30.87)Company is unable to transfer credits into money refundGranted $in credits to compensate customer for purchase originally made with credits

Customer was issued a $refund and cent credit to use on their next order

After reviewing the customer's order, I can confirm they were issued a full refund for the cancelled order and issued an additional $worth of DoorDash credits towards their account.
Thank you!

We have reached out to the Customer and the situation is being resolved

A full refund for the canceled order was issued on August 12, and may have been processed as a reversal, which means there will not be a separate line item on the statement Even though the credit card was canceled, the customer still has an existing account with the financial institution
or credit card company and the refund/credit will be linked to the account, not the specific card number.
We've also reached to the customer independently to explain the refund and reversal process and consider this complaint closed

As found in the FAQ *** The vast majority of menu prices on DoorDash will be the same as they are in-storeCertain restaurants may choose to increase their prices on DoorDash to account for deliveryWe're working to make prices even lower, so check back often

The Customer has been paid out for the missing deposit and contacted regarding the paymentThis issue is considered resolved

Removed restaurant from platform and they should no longer receive orders from us

On 11/7/at 10:a.mwe emailed *** regarding her refund along with a receipt of the transaction for her recordsA screenshot of the timestamped email is attachedIt was sent to the email address listed on the complaint, ***As it seems *** did not receive our initial contact we've since sent it again and left her a voicemailThis issue has been resolved

Identified issue blocking payment and pushed it throughReached out to Dasher and let them know payment is on its way

Complaint:***I am rejecting this response because:
DoorDash still refuse to acknowledge that they have overcharged me for the items I’ve ordered
Sincerely,*** ***

Complaint: 12511305I am rejecting this response because:Sincerely,Joshua Chang-morneo

Complaint: ***I am rejecting this response because: I don't want a business credit for a future order from DoordashI have a right to discontinue any further business with this companyWith all due respect.Sincerely,*** ***

This email is to confirm that your refund has been issued by ***It can take up to days for the funds to appear on your statement
Description
Amount
Order *** for *** *** from [id:***] * * * Restaurants (*** *** (city: ***
CA$
Total
$
Refund Amount
CA$
Adjusted total
CA$

The restaurant has been removed from our platform and will no longer receive orders from our serviceIf other restaurants do not approve, they are more than welcomed to let us know they would like to be removed at ***

I'm sorry for the confusion and I can definitely help with the concern
In reviewing the account, I can confirm we processed a full refund for the order from Pappy's SmokehouseIt often takes banks or credit card companies 5-7 business days for the refunded charges to clear.
Please note that once the refund processes, the original order charge from DoorDash will disappear on your bank statementThis indicates the charge successfully credited back to your account
If you'd like to confirm the refund processed successfully, look for the date you placed the order with DoorDash:
If you currently see completed charges on your bank statement for the same date and amount, it may take 5-7 business days for the original charge to process and refund fully depending on your bank’s processing times.
You may not see a refund if the initial charge was pendingPending charges have not completed the withdrawal from your account to ours and when we process a refund on these charges they reverse, or disappear from your statement without leaving a record.
The refund process usually completes very smoothly, however if you continue to see the charge on your account business days after it was initially processed, please send us a recent PDF copy of your bank statement reflecting the charge(s) so that we can investigate this further
Attached is the link to the receipt showing the refunded payment:
***
Thank you so much for your patience

For the order placed on 7/23/at *** *** ***, the customer was provided DoorDash credits for the full amount of canceled order These credits where used by the customer on two subsequent orders For the order placed on 8/6/at *** *** ***, the customer was issued a full refund back to the credit card used to place the order Our credit card processor indicated this refund may have been processed as a reversal meaning there will not be a separate line item with the refund on their credit card statement Instead, the charge would have dropped off completely from their statement