DoorDash

Complaint: ***I am rejecting this response because:
They won't even admit the intentional misleading advertisement nor even apologizeAll they did was place the blame on me for my reading
comprehensionWhen one has bolded HAVE ON US and in the teeny font on the bottom only say it's off for orders, this is malicious intent to get people to think that they're getting a $at onceI would even just like an apology nowEspecially since this adds to the list of reasons to never use this service again.Sincerely,*** ***

I'm sorry for the confusion and I can definitely help with the concern
In reviewing the account, I can confirm we processed a full refund for the order from Pappy's SmokehouseIt often takes banks or credit card companies 5-7 business days for the refunded charges to clear.
Please note that once the refund processes, the original order charge from DoorDash will disappear on your bank statementThis indicates the charge successfully credited back to your account
If you'd like to confirm the refund processed successfully, look for the date you placed the order with DoorDash:
If you currently see completed charges on your bank statement for the same date and amount, it may take 5-7 business days for the original charge to process and refund fully depending on your bank’s processing times.
You may not see a refund if the initial charge was pendingPending charges have not completed the withdrawal from your account to ours and when we process a refund on these charges they reverse, or disappear from your statement without leaving a record.
The refund process usually completes very smoothly, however if you continue to see the charge on your account business days after it was initially processed, please send us a recent PDF copy of your bank statement reflecting the charge(s) so that we can investigate this further
Attached is the link to the receipt showing the refunded payment:
***
Thank you so much for your patience

For the order placed on 7/23/at *** *** ***, the customer was provided DoorDash credits for the full amount of canceled order These credits where used by the customer on two subsequent orders For the order placed on 8/6/at *** *** ***, the customer was issued a full refund back to the credit card used to place the order Our credit card processor indicated this refund may have been processed as a reversal meaning there will not be a separate line item with the refund on their credit card statement Instead, the charge would have dropped off completely from their statement

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe attachment documents the debit deposit into the appropriate account.Sincerely, *** ***

The charge has been refunded back to the customer

Complaint: ***I am rejecting this response because: You conveniently have addressed the refund AFTER I filed the complaint, I appreciate that However, I have listed several other items for you to address in my complaint, which have yet to be addressed This was not only about a refund, but a concern of safety and carelessness on your part Your refund does not address my other issues in above referenced complaint What happened to the "follow-up?" Why did it take plus emails before it came to this matter? How do you plan on giving me back my plus hours WASTED on this nonsense? ZERO accountability for the careless actions of this company, and sending the Revdex.com an untrue email stating that "the matter has been resolved." What type of company are you people running? I realize that my information has been edited for my safety and concerns through this online platform, but I make certain that everyone will hear about how this situation was handled and the incidence that occurred to assure the safety to all consumers Thank you in advance Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Customer has been refunded and contacted regarding the order and account statusThis issue is considered resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11760587, and find that this resolution is satisfactory to meSincerely, *** ***

Earnings were deposited into bank account on June 26th, Concern was addressed via Case #***

Requests for compensation will be reviewed on a case by case basis, as they are receivedAt this time, requested resolution cannot be providedCustomer is welcome to reach out to Care Team for further assistance on this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***A representative from the business has written an apology and provided adequate creditThis
resolution is satisfactory to meThank you so much for your assistance in the matter.Sincerely, *** ***

The customer has been issued a refund for the full cost of the order and additionally received DoorDash creditsThe refund may take 5-business days to fully process, but the DoorDash credits are available for immediate use

The Consumer has received a partial refund and credit as an apology for the lateness of the orderThe Customer who placed the order has received a confirmation email detailing this information

Complaint:***I am rejecting this response because:
It does not resolve my complaint that they are intentionally jacking up the price to almost double in certain cases compared to what the restaurant charges.
Sincerely,*** ***

After reviewing the account, I can confirm the merchant was removed from our platform on April 13th and notified of their removal by one of our agents

We reviewed the customer's account and confirmed they qualified for the Munch Madness promoThe customer's account has been credited with $in DoorDash credits which will be applied to their next order
Thank you!

I'm sorry for the confusion and I can definitely help with your concern
In reviewing your account, I can confirm we processed a full refund for your orderIt often takes banks or credit card companies 5-7 business days for the refunded charges to clear.
Please note that once your refund processes, the original order charge from DoorDash will disappear on your bank statementThis indicates the charge successfully credited back to your account
You can find the receipt showing the charges were refunded to your account here:
***
If you'd like to confirm the refund processed successfully, look for the date you placed the order with DoorDash:
It may take 5-7 business days for the original charge to process and refund fully depending on your bank’s processing times.
You may not see a refund if the initial charge was pendingPending charges have not completed the withdrawal from your account to ours and when we process a refund on these charges they reverse, or disappear from your statement without leaving a record.
Thank you so much for your patience

We understand the frustration that comes with not being able to receive an orderUnfortunately in this case we could not deliver the orderAlthough we may have done so in the past it is not a guarantee we can make to customersWhen delivery address fall outside of the delivery area for the
restaurant we defer to driver to see if they can accommodate the extra distanceThe first time this occurred the driver was fine with driving the extra distanceUnfortunately this last occurrence the driver could not afford to go so far out of their delivery areaAt this Time we will can not offer a refundWe have and will however honor the $delivery credit we have placed on the account

Complaint:
***I am rejecting this response because: this business has STILL not refunded me my moneyAll my bank has received is the original charge on 10/I have been fighting these people tooth and nail for a refund for food that had to be thrown in the garbage because it was not what I ordered, it came to me ice cold after hours of waiting for it; and it could not be salvaged or reheated because of what it wasThis is TOTALLY unacceptableAnd the so-called "receipt" they sent me for the refund (which details nothing btw) does not even reflect a full refund for this order, which I'm clearly entitled toI don't know who is running this company, but they need to get their act togetherI will never recommend or use this service again. Sincerely,*** ***