DoorDash

We understand how much effort went into completing deliveries in such horrible weatherWe were able to pay out the Dasher for the extra pay they did not qualify for and reached out via email

This is to let you know that Door Dash has agreed to refund the cost of the food made incorrectly but has offered nothing in compensation for fraudulently using our logo and recreating our menu on their platform without our knowledge or permissionWe spent hours investigating what was happening only to find Door Dash had reposted information I specifically asked be removedI am not satisfied with the resolutionAside from the clear copyright infringement - as in the ** * ***? -case, it is unclear about the food handler liabilityI asked to speak to a represanative from their insurance company without success
Sincerely
*** ***

The dasher qualified for this bonus payThe pay was processed for her and she was contacted to confirm that qualification of the bonus

The Customer has been contacted and we consider this issue resolved

Complaint: ***
I am rejecting this response because:
Door *** owed me 82.41and once my account was described
they only ? deposited every ? representative I spoke to told me they didn’t see the other they owed me so I sent screenshots of the deposit of to my account and I sent the screenshot of the other they owed me to cooperate and never received a response
Sincerely
*** ***

Thank you for reaching out on this issue! It appears the account was deactivated due to multiple declined transactionsWe have gone ahead and reactivated your account! Please continue ordering with DoorDash with new card informationThe Visa ending in ***? is no longer able to be used due to
the failed transactionsPlease let us know if you have any other questions by reaching out to ***
Thank you!

Located initial case reporting missing straw on Case #***Customer utilized self-help compensation tool on DoorDash profile, which generated a support ticket for care team to addressAfter reviewing concern, associate advised customer they would not be provided with compensationTo clarify,
while customer did not directly request refund from care team, support ticket was initiated through customer's use of compensation tool, which system has understood as a request for compensationBased on customer's requested resolution and after reviewing all applicable information on customer's concern -- further compensation will not be providedFeedback of delivery experience has been recorded and will be addressed as needed

The customer was provided with DoorDash credits to cover the full cost of their order? As requested, we've instead refunded the cost of the order back to the customer's credit card and removed the credits from their DoorDash account

After reviewing the customer's account, I can confirm they were able to contact DoorDash support via telephone who notified them of their full refund for their cancelled order. In addition to the full refund, we issued full DoorDash credits towards their account so they can use our service one more...

time, hopefully with a better experience. Thank you!

Complaint: [redacted]
I am rejecting this response because: all my issues hadn’t been resolved so why would they say that 
Sincerely,
[redacted]

Customer has been compensated with DoorDash credits and, considering we appreciate their business, we have gone ahead and refunded their order from *** ***? on Feb14th as a courtesyWe sincerely apologize for the inconvenience

Complaint: ***I am rejecting this response because: it doesn't really address my complaint at all.? It just reiterates the payment policy, which I already read about.? Here's an example with manumbers since I don't know what the minimum is: if a driver's minimum guaranteed amount is let's say $per hour, and they're able to handle deliveries in an hour, and I tip $on a delivery, and the other person also tips $on their delivery, and DoorDash pays its minimum of $per delivery, then they've made $10.? Yes, our tips "went" to the driver, and they've made their minimum, but DoorDash paid a shockingly low $1, which is even below federal minimum wage.? I understand that the driver never makes less than $per hour, but what's misleading is that tippers are providing the base wage, not simply the tip ON TOP of the minimum wage.? So, now let's say same scenario, and the customers decide not to tip through the DoorDash service.? Then the driver is still guaranteed to make $10.? In fact, the customer can choose (and should, given this system) to tip in person in cash.? Now, the driver has made a fair minimum of $10/hr, PLUS tip, which is how it's supposed to be
?
I understand that this model is parallel to other service industries, but yours is particularly nefarious given how you communicate it on the checkout page to the customerIt is misleading.? 100% of the tips go to the driver, sure, but as their BASE WAGE not as a TIP.Sincerely,*** ***

The customer was informed that their account was deactivated due to account activity that violates our Terms and Conditions, which can be found here:? ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Explanation on how earnings are processed was provided to [redacted] via Case #[redacted]. Earnings cannot be provided via check -- they can only be provided via Direct Deposit. [redacted] was advised that earnings have not been deposited due to a technical issue on company's end. Issue is still currently being corrected; once resolution has been reached, earnings will be deposited as soon as possible. Currently, resolution does not have a set date of completion; technical team has been informed of urgent need to resolve said issue.

Referral link ([redacted] was from a third party website which does not qualify either party for a $10 credit towards their DoorDash account. Consumer does not qualify for referral credit unless they sign up following our terms and conditions...

here: [redacted]
 
No further compensation will be issued.

Reached out to Cx and provided refund receipt for their records confirming the refund was issued

This issue has been addressed and resolved.

The Customer was refunded for the missing item the same day as her original orderWe've confirmed that the funds were released and have attached the confirmation receiptWe consider this complaint resolved

Individual in question is an Independent Contractor (herein referred to as Dasher) on the DoorDash Delivery Platform. During their time completing deliveries, their Dasher account was compromised by a malicious third party. Because of this, their deposit in question has been transferred to another...

account that does not belong to original Dasher. Currently, a reversal has been initiated for this particular deposit in an attempt to retrieve their earnings and to ensure they are deposited in the appropriate location. Reversal is still processing; contacted Dasher confirming this reversal attempt as of April 30th via Case #[redacted] No reply has been received, so far. Once reversal has processed, Dasher will be provided a prompt update on the status of their earnings.