DoorDash

The credits have been removed from the account and a full credit card refund has been given in its placeYou can expect to receive the refund within the next 2-business days, depending on your financial institution

Contacted the customer regarding the service fees on ordersBefore an order is placed, restaurants show a delivery fee that is to be applied to their orderAfter items are placed but before the order is checked out, there is a separate service fee applied as wellInformation regarding these order
fees is available on our FAQ's here:***

The Customer has been contacted regarding this second order and has been refunded for the poorly prepared items

The customer has been informed that he has been unsubscribed from emails

Customer was provided refundCustomer can reach out during a live delivery by clicking on the agent icon on the top right hand cornerIt will give you an option to either chat or call

We appreciate the report, and take matters like this seriouslyWe have this handled this internally, and are grateful for you bringing this to our attention

Complaint: ***
I am rejecting this response because:The amount of the compensation was only 1/of the orderMy order was over $They gave me $Then took over weeks to respondI sent numerous emails, facebook posts, etcThey have 1,000's of people on there facebook page complaining of the same thing! This company should be shut downThis is horrible!
Sincerely,
*** ***

Located concern via Case #***Customer requested to reschedule order -- after some time, associate confirms that order has been rescheduledThis required customer's first order to be canceled so a second order, scheduled for a different pitime, can be createdUpon second pick up,
restaurant advised Dasher that order did not arrive on restaurant's systemDasher contacts care team for further assistance -- representative attempted to contact customer but could not reach anyoneGiven this, representative opted to cancel orderCanceled order resulted in credits being administered to customer's accountGenerated refund to customer's card, given this issue; confirmed refund via email

The Customer has been contacted and a resolution givenThe menu is being audited and the Customer was given compensation for the inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Customer has been refunded for the duplicate charge and contacted regarding the activityThis issue is considered resolved

The Customer spoke over the phone with one of our agents, per his request, at 10:a.mon 3/20/after we were unable to reach him after phone calls made at 9:and 9:The Customer has been again contacted and we consider this matter resolved

Customer was provided a full refund

Complaint:***I am rejecting this response because
Because the driver even said the amounts charged was off by $
Talking to restaurant which was not that far the bill should have been $counting tax only needing door dash charge, everyone reading this will realize you guys make excuses to ***
I was hoping we would resolve this issue so I could use you again, but guess you will not get any more of my money due to $and that would leave $for driverSincerely,*** ***

Complaint: ***I am rejecting this response because:
June 11, $17.47, cancelled by DoorDash NO REFUNDJuly 5, $26.39, cancelled by DoorDash NO REFUNDJuly 23, $20.71, cancelled by DoorDash, I re-ordered, all good
Aug 6, $20.71, cancelled by DoorDash, NO REFUND
Sincerely,*** ***

Customer issued full refundWe've resolved this issue with the consumer independently and consider this complaint resolved

Complaint: ***I am rejecting this response because: even though they broke down the scenario, I feel that it was still an un acceptable answeryes the refund was $
and from the many calls from there previous number which was disconnected and the email messages it just doesn't make sense at all which makes me very frustratedThough I would call them back, I don't feel like I have that courage to talk on the phone with them because I'll burst into complete angerThe damage has been done and apparently as they say " we can only give $4.99" I feel like if a customer is extremely dissatisfied they should get a full refund as paid not a partial of $and still have the payment...? Sincerely,*** ***

Complaint: ***I am rejecting this response because:Me or the bank did not receive fundsIm actually over it, and have since then deleted the appWe can close the file.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
?
This response is still unacceptable.? Business should show their policy that they will only ADD a restaurant with the written approval of the business owner.? It is unfair to local businesses to have their menu and location added to DoorDash without notice and permission
Sincerely,*** ***

Complaint: ***I am rejecting this response because: they have still not refunded me anythingThese were orders they cancelled and still charged me for and never refundedTotal scam.? Sincerely,*** ***