DoorDash

The Customer has been refunded in full and we consider this complaint resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Doordash was very accommodating &...

professional in their response and I look forward to doing business again in the future.  I suspect my experience was more a result of one particular driver than a more global problem.Sincerely, [redacted]

We appreciate reaching out on the recent Munch Madness promotion. After reviewing the customer's account, I can confirm they were issued $100 in DoorDash credits for the inconvenience and miscommunication. The terms and conditions for this promotion can be found...

here: [redacted]
 
If you have any questions, please reach out to [redacted] and we will reach out as soon as possible.
Thank you!

Complaint: [redacted]I am rejecting this response because: The response given by the company is false.  No one has reached out to me personally since filing this report, not by phone nor email nor mail....

 So I'm not certain why they are stating False information.  I'd like to see any documentation Door Dash has proving that they have reached out to me and "resolved" this matter.  Completely a lie, and I do not intend on staying silent about this situation.  Sincerely,[redacted]

The customer's order in the amount of $24.73 has been refunded in full

Please be advised that this complaint has been resolved via a refund posted to my credit card by DoorDash. 
 
Thank you,
[redacted]

Complaint: [redacted]I am rejecting this response because: there could be no financial reporting on an account inactive for an account 6 months . If so there are invoices and receipt. Also most credit card companies and banks don’t allow customers to dispute after 3 months. The business is gaining profit off advertising me as an active user. Taxes for business have already been done. There is no reason the business still need my info, because all purchases were made last year. If the business is experiencing a circumstance in which they still need my infomation, we need come to an agreement as of when my account will be deleted. An inactive account has no financial reporting after awhile. So abusing the privacy policy can only last so long. I hope the business is smart enough to settle a date in which my account will be deleted because, I will be partly entitled  to the profits the business has gained off my information being associated with door dashSincerely,[redacted]

Reached out to customer and explained the failed charge dropped or reversed from their account and should not appear on their statement. Since it dropped it may not appear as a separate line item for a positive amount going back into account.

We have reached out to the restaurant for further information regarding the restaurant. We will handle the requests once we receive the information

After reviewing the customer's account, we confirmed the merchant was closed which resulted in the cancellation of their order. We apologize for the inconvenience and refunded the total amount of the order ($24.06) to the card information which was used to place the order. Please allow 5-7...

business days for the refund to appear on the bank statement.  In some cases, the original charge amount may be adjusted rather than be shown as a refund on your statement.
 
Thank you!

Thank you for bringing this to our attention. We have gone ahead and fully refunded the charge for your order on 10/27. Please allow 3-4 business days for the deposit. Per the privacy agreement which users agree to when they sign up as a DoorDash customer, "We will retain your personal information...

for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.".
Please feel free to read over the Privacy agreement here: [redacted]
 
Thank you!

Unable to find customer in any tools. We've resolved this issue with the consumer independently and consider this complaint resolved.

We've reached out to the customer via email to their email address associated with their DoorDash account, ending with the domain .edu, on Wednesday, October 19, 2016.  This was the account that the order in questions was placed with.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Customer disputed a charge but order was deliveredClaiming he attempted to place another order but never recevied order as it was canceled, but not refunded and account was deactivated .
We've investigated this claim and have closed the customer's account due to violating our Terms of Service and...

consider this complaint to be resolved

Reactivated account, after investigating account activity further.

Customer given refund for incorrect item
We've resolved this issue with the consumer independently and consider this complaint resolved.

Complaint[redacted]I am rejecting this response because the fixed price was $20.45 per meal not the $23.95 that you overcharged. Please credit my credit card for the $17.50 that you overcharged on 5 meals. Please see their menu for the fixed price of $20.45 Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Door Dash claims they will refund my...

money in 7-10 days which is after the Revdex.com window for this case is closed. I do not believe they will refund my money. 
I tried to let them know through their website that my food did not arrive the night it occurred but their website code is written to malfunction. No phone number is provided nor is there  a real way to contact a live person. It is a fraudulent web based delivery service.  
If it actually is a food delivery service they do not  provide a functional way to contact customer service when the food never arrives. There is only a BOGUS button to get a chat person who never materializes online.
In a follow up email, Door Dash claimed I had a chat with [redacted]" which never happened. This appears to me to be an online web scam that is taking advantage of people.
 
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]