DoorDash

The customer was provided with DoorDash credits to cover the full cost of their order? As requested, we've instead refunded the cost of the order back to the customer's credit card and removed the credits from their DoorDash account

After reviewing the customer's account, I can confirm they were able to contact DoorDash support via telephone who notified them of their full refund for their cancelled order. In addition to the full refund, we issued full DoorDash credits towards their account so they can use our service one more...

time, hopefully with a better experience. Thank you!

Complaint: [redacted]
I am rejecting this response because: all my issues hadn’t been resolved so why would they say that 
Sincerely,
[redacted]

Customer has been compensated with DoorDash credits and, considering we appreciate their business, we have gone ahead and refunded their order from *** ***? on Feb14th as a courtesyWe sincerely apologize for the inconvenience

Complaint: ***I am rejecting this response because: it doesn't really address my complaint at all.? It just reiterates the payment policy, which I already read about.? Here's an example with manumbers since I don't know what the minimum is: if a driver's minimum guaranteed amount is let's say $per hour, and they're able to handle deliveries in an hour, and I tip $on a delivery, and the other person also tips $on their delivery, and DoorDash pays its minimum of $per delivery, then they've made $10.? Yes, our tips "went" to the driver, and they've made their minimum, but DoorDash paid a shockingly low $1, which is even below federal minimum wage.? I understand that the driver never makes less than $per hour, but what's misleading is that tippers are providing the base wage, not simply the tip ON TOP of the minimum wage.? So, now let's say same scenario, and the customers decide not to tip through the DoorDash service.? Then the driver is still guaranteed to make $10.? In fact, the customer can choose (and should, given this system) to tip in person in cash.? Now, the driver has made a fair minimum of $10/hr, PLUS tip, which is how it's supposed to be
?
I understand that this model is parallel to other service industries, but yours is particularly nefarious given how you communicate it on the checkout page to the customerIt is misleading.? 100% of the tips go to the driver, sure, but as their BASE WAGE not as a TIP.Sincerely,*** ***

The customer was informed that their account was deactivated due to account activity that violates our Terms and Conditions, which can be found here:? ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Explanation on how earnings are processed was provided to [redacted] via Case #[redacted]. Earnings cannot be provided via check -- they can only be provided via Direct Deposit. [redacted] was advised that earnings have not been deposited due to a technical issue on company's end. Issue is still currently being corrected; once resolution has been reached, earnings will be deposited as soon as possible. Currently, resolution does not have a set date of completion; technical team has been informed of urgent need to resolve said issue.

Referral link ([redacted] was from a third party website which does not qualify either party for a $10 credit towards their DoorDash account. Consumer does not qualify for referral credit unless they sign up following our terms and conditions...

here: [redacted]
 
No further compensation will be issued.

Reached out to Cx and provided refund receipt for their records confirming the refund was issued

This issue has been addressed and resolved.

The Customer was refunded for the missing item the same day as her original orderWe've confirmed that the funds were released and have attached the confirmation receiptWe consider this complaint resolved

Individual in question is an Independent Contractor (herein referred to as Dasher) on the DoorDash Delivery Platform. During their time completing deliveries, their Dasher account was compromised by a malicious third party. Because of this, their deposit in question has been transferred to another...

account that does not belong to original Dasher. Currently, a reversal has been initiated for this particular deposit in an attempt to retrieve their earnings and to ensure they are deposited in the appropriate location. Reversal is still processing; contacted Dasher confirming this reversal attempt as of April 30th via Case #[redacted] No reply has been received, so far. Once reversal has processed, Dasher will be provided a prompt update on the status of their earnings.

The Customer has been refunded in full and we consider this complaint resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Doordash was very accommodating &...

professional in their response and I look forward to doing business again in the future.  I suspect my experience was more a result of one particular driver than a more global problem.Sincerely, [redacted]

We appreciate reaching out on the recent Munch Madness promotion. After reviewing the customer's account, I can confirm they were issued $100 in DoorDash credits for the inconvenience and miscommunication. The terms and conditions for this promotion can be found...

here: [redacted]
 
If you have any questions, please reach out to [redacted] and we will reach out as soon as possible.
Thank you!

Complaint: [redacted]I am rejecting this response because: The response given by the company is false.  No one has reached out to me personally since filing this report, not by phone nor email nor mail....

 So I'm not certain why they are stating False information.  I'd like to see any documentation Door Dash has proving that they have reached out to me and "resolved" this matter.  Completely a lie, and I do not intend on staying silent about this situation.  Sincerely,[redacted]

The customer's order in the amount of $24.73 has been refunded in full

Please be advised that this complaint has been resolved via a refund posted to my credit card by DoorDash. 
 
Thank you,
[redacted]

Complaint: [redacted]I am rejecting this response because: there could be no financial reporting on an account inactive for an account 6 months . If so there are invoices and receipt. Also most credit card companies and banks don’t allow customers to dispute after 3 months. The business is gaining profit off advertising me as an active user. Taxes for business have already been done. There is no reason the business still need my info, because all purchases were made last year. If the business is experiencing a circumstance in which they still need my infomation, we need come to an agreement as of when my account will be deleted. An inactive account has no financial reporting after awhile. So abusing the privacy policy can only last so long. I hope the business is smart enough to settle a date in which my account will be deleted because, I will be partly entitled  to the profits the business has gained off my information being associated with door dashSincerely,[redacted]