Dose of Roses Beverly Hills Reviews (%countItem)
Dose of Roses Beverly Hills Rating
Address: 2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021
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No tracking information and no customer service
I ordered a Galaxy Rose I'm from them over a week ago have yet to receive any tracking or shipping information. Not only were they quick to take my money and the cost of 3-day shipping I've tried contacting their customer service several times with no reply back.
I just want my rose expedited to me as soon as possible or I want a refund not store credit but an actual refund
The order in the question was placed on December 9,2019 for the enchanted galaxy rose. During this time, we experienced a high influx of orders due to the incoming Christmas season, resulting in a delay in processing and shipping time. The order was shipped on december 20,2019 and delivered on December 30, 2019, by UPS. We are unable to fulfill the customer's request for a full refund since we do not issue refunds to original forms of payment under our "Returns and Exchanges" policy. Since we did not fulfill our policy of three-day processing, a partial refund has been issued for the shipping cost. By submitting an order with Dose of Roses Beverly Hills, the customer has agreed to all policies and our Terms and Conditions.
paid for an order got email and for two days just says waiting to be picked up. Sent multiple emails and not hearing back
I placed an order on 12/12/19 115859. Money was taken out of checking account and I got the email with tracking info the same day. *** .... However there is still no movement with my order. I have sent multiple emails since we cannot call them and I have gotten no reply.
I would like either my money back or my item. I prefer my item but if they can't get it to me I will take my money back
- The order in the question was placed on December 12, 2019, the timeless galaxy rose was purchased. After investigating this order we see that the customer was provided invalid tracking information. We have sent a full refund on december 18,2019.
I cancelled my order, still charged me, no response from company.
I cancelled an order, payment was through Quadpay, which is still charging my card. They just emailed me saying they just shipped the item, they have no listed phone number, and they won't respond to emails. Quadpay also has no phone number... won't respond to emails either.
I just want my money back.
- The order in the question was placed on November 29, 2019, The enchanted galaxy rose was purchased. After looking into this order, the customer states that he canceled his order through our customer service emails. On November 29th he says" Please disregard my cancellation request. I would still like the item I ordered." We then proceeded with his request, the order was shipped on december 13,2019 and delivered december 16,2019.
I have not received my order or shipment date.
I have not receive my order or confirmation of shipment. I placed my order on 12/02/2019. My order number *** I only receive an email confirmation that my order has been placed. It say 1-2 business days to process plus transit time 1-5 days, but it has been 2 weeks now. I try contacting them through their Facebook on 12/07/2019, but no response. I try contacting them through their website customer services email s*** on 12/12/09/2019 and 12/12/2019, but I did not get any reponses. I ordered 1 Galaxy Rose and 1 Purple Rose Bear. Total of $73.43 USD on my debit card.
Either ship and deliver all my items or Refund my whole amount.
- The order in the question was placed on December 2, 2019, the customer ordered 1 timeless galaxy rose and Purple Rose Bear. During this time, we experienced a high influx of orders for the Christmas holiday which caused a delay in the processing of orders. The order was shipped on December 31, 2019, and delivered on January 6, 2020 & January 10, 2020. We fulfilled the customer's request in shipping and delivering the item ordered.
I made an order December 8th from rose of roses. I never received an email confirmation or tracking number. I've already tried to contact them.
I ordered a galaxy rose from Dose of Roses. I made the payment and never received a confirmation email nor did I receive a tracking number. I've already emailed 2 times before and one more time today and not once have I gotten an answer. I talked to this girl Emily that supposedly works there. She texted me the first time saying that she saw that I had stuff in my cart and she could help me get a coupon. The number she's been texting me in is *** I've talked to her more than once already to see if she could help and she doesn't want to. I also have screenshots. The email I used for the order was *** The only thing I've received since then are promotions emails. Nothing that has to do with the order
I would like for the item to be delivered to my house.
- The order in the question was placed on December 8th, 2019, for the Galaxy Enchanted Rose. Shipped on December 19, 2019 and delivered on January 3,2020. The customer's resolution was for the item to be shipped to their house, which we were able to complete.
I purchased a $40.00 item on the 4th of December. Since,I have not received a tracking number or any information about my purchasing process.
I purchased a $40.00 item on the 4th of December. Since,I have not received a tracking number or any information about my purchasing process; however, on the email sent to me by them after my money was take it clearly shows them stating that my tracking number was going to be provided shortly.It been 9 days and nothing has been sent. I've tried to reach out to them but the machine only directs me to use the "customer service email" for a "faster response". I am not the only one dealing with dilemma, tons of other people have gone to their facebook sharing the wrong doing. I trusted the company to complete a transaction that was meant for my significant other.
I wish to receive my refund and the item I was PROMISED to get.
- The order in the question was placed on December 3,2019, for the enchanted galaxy rose. During this time, we experienced a high influx of orders due to Black Friday and the incoming Christmas season, resulting in a delay in processing and shipping time. The order was shipped on January 6, 2020, and delivered on January 7,2020, by UPS. We are unable to fulfill the customer's request for a full refund since we do not issue refunds to original forms of payment under our "Returns and Exchanges" policy. Since we did not fulfill our policy of three-day processing, a partial refund has been issued for the shipping cost. By submitting an order with Dose of Roses Beverly Hills, the customer has agreed to all policies and our Terms and Conditions.
no tracking number, multiple emails sent
My fiance ordered me a galaxy rose about a week ago. We still have no information on it other than the confirmation email and the fact that it was taken off of my debit card. We understand that it can take more than a week to receive it, but we were supposed to get a tracking number as soon as the order was processed. And according to my bank, it was processed but yet we still have nothing. This is sounding like a scam. He also has emailed the company directly multiple times and we still know nothing at all.
I would like our tracking number sent to us. And of course, we want what we purchased. If this can not be sent to us then we want a full refund.
We are not able to locate the order with the customers name, address or phone number.
I ordered a product more then a week ago and paid for next day shipping have not heard from the company or had any emails answered now I'm out 85$
My order was placed on December 7 2019 for an enchanted galaxy rose with next day shipping the price came out to 85.70 on my green dot card I can be contacted back with all additional information
I want my money back on my card
The order in the question was placed on December 7,2019, for the Enchanted Rose Galaxy. We experienced a high influx of orders due to the Christmas season, resulting in a delay in processing and shipping time. The order was shipped on December 19,2019 and delivered December 21,2019. We are unable to fulfill the customer's request for a full refund since we do not issue refunds to original forms of payment under our "Returns and Exchanges" policy.
I made a online purchase and have yet to recieve my package, nor have I been notified if my order has even been processed.
On December fifth I made a online purchase from this website and recieved a confirmation email stating I would be contacted in 2-3 buisness days letting me know my order was processes. It has been 8 days since that email and I have already send 3 emails to their customer support line and have yet to get a reply from them. Also, my bank account was charged the day after I made the online purchase.
I wish to either recieve my package before Christmas of 2019 or be fully refunded before Christmas 2019
- The order in question was placed by the customer on December 5, 2019, for our product
of the Galaxy Enchanted Rose. During this time, we experienced a high influx of orders
due to the Christmas holiday causing a delay in processing and shipment. The customer
stated that they want their order before Christmas of 2019. Their order was shipped on
December 18, 2019, and delivered on December 24, 2019, by USPS, fulfilling the
customer's request of receiving the item before Christmas.
Order was never shipped and the company will not respond to emails.
I placed an order online on December 7,2019, paid for rush 24 hour processing. Received an email immediately confirming my order. On the 8th, received an email stating my order was being processed. Nothing since. On the 12th I emailed asking why my order had not shipped, received an automated response that they received my question. I emailed again in the 15th. I have tried msging them on fb, they do not respond at all. With rush processing, the item should have shipped on the 10th.
I either want the product delivered that I ordered or I want my money refunded.
The customer placed an order on December 6, 2019, for our product of the Galaxy
Enchanted Rose and purchased Rush Processing for quicker shipping time. During the
time the order was placed, we experienced a high influx of orders for the Christmas
season, resulting in delays for processing and shipping. The order was shipped on December 20, 2019, and delivered on January 3, 2020. Since we did not fulfill our Rush
Processing, the customer has been issued a refund for the shipping cost.
I ordered something from this company on Dec. 5th, paying extra for rush processing and my order has yet to be processed or shipped.
I ordered a Galaxy Enchanted Rose on Dec. 5th for my gf to give to her on Christmas. I also paid extra for rush processing. My order # is ORDER ***. I have emailed their customer support twice, once on Dec. 12th and yesterday Dec. 15th. No one has responded to my emails. I've also sent them a DM on their IG page and left a comment under one of their posts. At this point I just want my full refund.
I would like a full refund back to my card.
I finally received my pacakgage from this company. Please close my compliant as it has been resolved.
Placed an order with rush shipping charged extra received confirmation then after that all communication stopped and wont respond back
Placed an order with rush shipping charged extra received confirmation then after that all communication stopped and wont respond back I sent multiple emails
I would like what I paid for or a refund
The order in the question was placed on December 9,2019, for the Enchanted galaxy rose. During this time, we experienced a high influx of orders due to the Christmas holiday causing a delay in processing and shipment. The order was shipped on December 20,2019 and was delivered on December 31,2019.
(The consumer indicated he/she ACCEPTED the response from the business.)
Placed an order 11/27 and haven't seen any update or received a reply.
I placed an order 11/27 and it received an update email stating they were getting my order ready. Since then I've emailed twice about the status of my order and gotten no response. Total shipping and processing time was stated to be 5-7 business days.
I would like my order to be shipped asap as this was a christmas gift.
The order in the question was placed on November 27, 2019, for the enchanted galaxy rose. During this time, we experienced a high influx of orders due to Black Friday and the incoming Christmas season, resulting in a delay in processing and shipping time. The order in question was shipped on December 30,2019 and delivered on January 9 ,2020. We are unable to fulfill the customer's request for a full refund since we do not issue refunds to original forms of payment under our "Returns and Exchanges" policy. By submitting an order with Dose of Roses Beverly Hills, the customer has agreed to all policies and our Terms and Conditions.
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally did receive my order. However, I fully believe that the company should have taken a full 5 minutes to respond to my emails to let me know what caused the delay, what they were doing to resolve the issue, and what I should've expected to happen. Instead, I received no response to my 3 emails.
got Ripped off
Spent $100 on their website over a week ago, package should of came by now, I've sent an email asking about shipping information with no luck and I've recently read that it was in fact a scam created by
I would like a refund
The order in question was placed by the customer on December 4, 2019, for our
products of the Galaxy Enchanted Rose and Red Rose Bear. During this time, we
experienced a high influx of orders causing a delay in processing and shipment. The
order was shipped on December 27, 2019, and both items were delivered on December
31, 2019, and January 9, 2020. Under our "Returns and Exchanges" policy, we do not
offer full refunds to original forms of payment. However, since we did not meet our three
day processing period, we issued a partial refund of the order toward the shipping cost.
By submitting an order with Dose of Roses Beverly Hills, the customer has agreed to all
policies and our complete Terms and Conditions
I have been trying to get in contact with them for a week just to get tracking on a Order.
There is no Phone number only a contact request and no responses!
Dose of Roses Please email back tracking!!!!
Placed an order, and the charge went through to the "quad pay" system. The order has not been shipped as stated, no movement from the company in over a week. No response to emails, and no way to communicate otherwise.
This is a scam company. Do not use them.
They will not answer my emails. Their website is extremely misleading stating product is shipped 1-2 business days after ordering and delivery time is 3-5 business days. It has been 13 days since I ordered my items and I just received a notification 5 days ago that the "shipping label was created" but when I check the tracking number, UPS never received the package. This is a completed scam. I also paid an extra $2 for "rush" shipping. This business needs to be shutdown as it is a complete scam. They are misleading, do not deliver on their value, and do not answer any of their customers. I am convinced all the good reviews are fake comments posted to keep this business alive.
Placed an order on 12/2/19. Payment was taken from my account yet items have not bee received. No shipping tracking number received. Have tried contacting and have still not received a response. Very upsetting since my son asked me to place this order for him for his girlfriends Christmas gift and it doesn't look like he will be receiving it. $77 loss for a 16 year old is a lot. Currently on phone with my bank filing a claim.
I would leave zero stars if I could because they have done nothing for me. I ordered December 3rd and received a order confirmation, but nothing else. I have emailed twice (since there is no phone number to call) requesting a status update and I have heard nothing back. This is totally infuriating. I originally wanted them for a birthday gift but now it doesn't even look I'll receive them to give as a Christmas gift. They clearly only respond to good reviews, something is fishy here. I will be disputed in the next day if I do not hear from someone
Dose of Roses is one of my trusted online shops. I always buy my roses here, they're good for all occasions, in any month of the year. The services get better with time, too.