Dose of Roses Beverly Hills Reviews (%countItem)
Dose of Roses Beverly Hills Rating
Address: 2025 Long Beach Ave, Los Angeles, California, United States, 90058-1021
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Have not received my order or any form of confirmation of shipment from my purchase.
Have not received my order or any form of confirmation of shipment from my purchase. Company does not respond to repeated emails or phone call solicitation requesting verification of shipment or status thereof. Essentially took payment and virtually disappeared. Made payment through Amazon payments to take advantage of the A-Z guarantee and/or will use my bank credit card to place in dispute unless resolved soon. Purchase date: 12-4-19. Dose of Roses *** Galaxy Enchanted Rose - $54.94 USD. Amazon Payment ID: ***. Merchant Order ID: Checkout
I seek an expedited order delivery of contracted (purchased) item or full refund.
The order in the question was placed on December 4,2019, for the Enchanted Galaxy rose. During this time, we experienced a high influx of orders for the incoming Christmas season, resulting in the delay of processing and shipping. The order was shipped on December 13,2019, and delivered on December 23,2019, by USPS. Since we did not fulfill our three day processing period, we have issued the customer a refund for the shipping cost. We are unable to refund the customer the total amount of the order since we do not cancel orders once they have been placed per company policy under "Returns and Exchanges". By placing an order with Dose of Roses Beverly Hills, the customer has agreed to all policies and our Terms and Conditions.
scamming company. Wont respond to emails or communication. wont give a refund on an order that was never sent. fraudulent company.
scamming company. Wont respond to emails or communication. wont give a refund on an order that was never sent. fraudulent company. placed an order and the order was never sent out or refunded. FRAUD.
REFUND
- The order in the question was placed on December 2,2019, for the enchanted galaxy rose. The customer claims it was never sent out and would like a full refund. During this time, we experienced a high influx of orders due to the incoming Christmas season. The order was delayed and shipped out on December 13,2019 and delivered on december 24,2019. Because the order was shipped late we refunded them on december 17,2019 and still shipped the order.
Took payment never recieved product cant contact them...called no answer emailed.no reply
Order *** never recieved
Money back and product
The order in the question was placed on December 3,2019, for the Enchanted galaxy rose. During this time, we experienced a high influx of orders for the Christmas holiday which caused a delay in the processing of orders. The customers desired resolution was "money back and the product". Unfortunately, We are unable to fulfill the customer's request for a full refund since we do not issue refunds to original forms of payment under our "Returns and Exchanges" policy.
Haven't received any updates or responses regarding my order and followup inquiries
Haven't received my order. Company isn't
responding to my requests. I ordered over a week
ago on 12/04/2019. I received a confirmation email
of my order but still have yet to receive my order. I
have not gotten a shipping email stating that it has
shipped, even when they say that it would ship
within 1-2 business days. I tried emailing the
support email to inquire about my order and I
haven't received a response. My order number is
*** My total was 40.54. Its was a Galaxy Enchanted Rose.
I want the product to be shipped ASAP, especially given that the business is within the same county.
The order in the question was placed on December 4,2019, for the galaxy enchanted rose. During this time, we experienced a high influx of orders due to the Christmas season, resulting in a delay in processing and shipping time. The order was shipped on December 13, 2019, and delivered on December 19, 2019, by UPS. They requested their product to be shipped ASAP, we have fulfilled the request.
Ordered item 2 weeks ago paid for 3 day shipping, never received item, all requests for delivery date ignored, their phone number hangs up on you
Scammed
Ship promptly or refund
Resolved per consumer's email.
I placed and paid for an order on November 29, 2019. Their site indicates processing of 1 to 5 days and delivery of 1 to 5 days. No items received.
As stated above, I made my purchase and have now attempted to contact the company five separate times with no response. I was needing receipt of the order by December 13, 2019 and the company has decided do not answer any questions.
I would like it for an immediate refund or my purchase overnighted to me by December 13
The order in question was placed on November 29, 2019, for two of the following
products: Prismatic Galaxy Arrangement (9 roses) and the Galaxy Enchanted Rose.
During this time, we experienced a high influx of orders due to the Christmas holiday
causing a delay in processing and shipment. The Galaxy Enchanted Rose was shipped
on January 3, 2020, and delivered on January 9, 2020, by UPS. The customer initiated a
chargeback with their bank for the Prismatic Galaxy Arrangement, which resulted in the
item being canceled. We cannot grant the customer a full refund since we do not offer
that option under our "Returns and Exchanges" policy. Since we did not fulfill our three
day processing period, we have issued a refund for the shipping cost.
Purchased order on nov27 with rush processing it's been more than two weeks and now I still haven't gotten my purchase and no way to track my order
Purchased order on nov27 with rush processing it's been more than two weeks and now I still haven't gotten my purchase and no way to track my order And no response from the company after using every possible way of communication available this is fraudulence At it's finest
Just want my product or a full refund as soon as possible
The order in question was placed on November 27, 2019, for our product of the Galaxy
Enchanted Rose. During this time, we experienced a high influx of orders for the
Christmas holiday which caused a delay in the processing of orders. The order was
shipped on December 13, 2019, and delivered on December 20, 2019, by USPS. We
fulfilled the customer's request in shipping and delivering the item ordered.
I ordered a set of galaxy roses with overnight shipping. I never received a confirmation, shipping or notice of delivery email. This feels like a scam
I ordered a set of galaxy roses for one of my best friends birthdays. I ordered it overnight delivery on 12/5/2019. My order number is *** I never received a confirmation of shipping or expected delivery information. I reached out to their customer service several times in the past few days (here are the service request ***) and I have yet to hear any information from them regarding the status of my order. I have also reached out to them via their social media platforms and they have not responded on those platforms either.
Because of the lack of delivery and transparency from the company about the status of my order, I am seeking to get a full refund. I would really appreciate this being resolved as soon as possible. Thank you.
The order in question was placed on December 5, 2019, for our Galaxy Rose
Arrangement (25 roses). During this time, we received a high influx of orders due to the
incoming Christmas holiday which caused a delay in processing and shipping. The item
was shipped on December 30, 2019, and delivered on December 31, 2019, through UPS. Under our "Returns and Exchanges" policy, we do not offer refunds to original
forms of payment and once an order has been placed it cannot be canceled. Since we
did not fulfill our three day processing time, we have issued a partial refund for the order
in regard to the shipping cost. By submitting an order with Dose of Roses Beverly Hills,
the customer has agreed to all policies and our Terms and Conditions.
I ordered a rose bear from them on Friday December 6th and still have yet to receive my product or an email confirming the order is ready.
I ordered one of the blue rose bears from Dose of Roses on Friday, December 6th 2019. My order number *** I paid for the 3 day shipping and was told I'd receive an email confirming the purchase and another email confirming that the order was ready. I received an email confirming the purchase the same day and the money was taken from my Visa card in the amount of $74.41. I've sent two emails to their support email address about not receiving an email about the readiness of my order; one on Tuesday, December 10th and one today, Wednesday, December 11th 2019. I have still yet to hear back from them, I have still yet to receive an email about my order readiness and have still yet to receive my item that I purchased.
I would like the product I purchased because it was a graduation gift. But I can see that their business is not professional and I would like a full refund.
The order in question was placed on December 6, 2019, for our product of the Blue
Rose Bear (medium). During this time, we experienced a high influx of orders for the
incoming Christmas holiday which caused delays in processing and shipping. The item
was shipped on December 12, 2019, and delivered on December 17, 2019. Since we did
not fulfill our three-day processing, we have refunded the customer for the shipping cost.
As others have said, Dose of Roses refuses to respond to my emails or texts over Facebook Messenger about the fact that I paid for rush processing (within 24 hrs of order) and the item shipped 5 days later. All I want is the processing fee refunded. Zero response. I will continue to comment my frustrations over every sponsored ad I see of theirs.
Total scam.... I ordered a galaxy rose paid for expedited shipping and never received product. Really terrible customer service and Can not get in touch with anyone and ruined a holiday gift for a loved one.
Do not order anything from here.
Same issues as current reviews. Ordered November 30th and is currently December 11th. Have not received a single response to an email nor have I received any shipping information. Paid for "express" shipping. Would gladly give 5 stars if I could get a response and my order.
Complete scam. Over charge for PLASTIC but it was my birthday so we tried to splurge on the enchanted led galaxy rose and never recieved it. No tracking numbers. No phone number. No customer service. Emails get no response. Looked it up to see if anyone had trouble recieving their orders and turns out it's a scam! If you do receive it, it's a cheap plastic flower with dollar store string lights and you still receive it months late. Already disputing this with my card company hope they are happy they ruined my birthday.
I spent over $200 on a dozen galaxy roses and an enchanted galaxy rose on December 2nd 2019... I immediately received my confirmation email with an order number, but zero follow through on either fulfilling my order or shipping my order. I made an inquiry via their "customer support" page a week later on December 9th regarding where my tracking information was and when I would likely receive my shipment (crickets) fast fwd 2 days later to today, December 11th I followed up AGAIN and still nothing. I will most certainly be disputing charges with my credit card carrier for this b
t the company is a scam to rip you off and their "customer support" page is just digital trashcan where your inquiries will go completely ignored and unanswered.
I order 4 galaxy roses, then decided to order 1 more later on in a separate order a week ago. I immediately got a tracking number for the 1 (but it still has yet to reach it to their local UPS). I've tried to email multiple times concerned if my larger order is being worked on and at first all I was getting back were what seemed to be automated responses and now I'm getting nothing back. I found a phone number on my back statement, called it and they were "helping other customers" which I'm sure no one ever has or ever will answer that phone number. I wish it weren't true but I really think this company is a scam.. had to file a claim with my bank to get my money back.
Absolutely horrible still haven't received my order and it's been almost 2 weeks. I've emailed with little response at first to absolutely ZERO response I just want a refund of all the money I spent. Now I'm contacting my lawyer to see if there is something I can do. Very upset
It's a scam, ordered a week ago still nothing. Not even a reply to my email.
I honestly think this site is a scam.. Placed my order on 11/27/2019 and already made 2 payments and I'm yet to receive any info as to where my package is .. Needless to say I will not be ordering from them again. So disappointed..
Placed my order last month. I've tried to contact them 3 times to figure out why my order still has not shipped and I am getting no answers as to what is going on. It's a christmas gift for my wife and now I'm upset it prolly won't get here in time, if at all.
I love the fact that the roses I get could last up to 5 years, how good an investment could that be? The customer staff here are very professional too.