D&R Remodeling, Inc.

Since this is an international credit card, our system cannot void the auth. Customer will need to wait for her bank to drop the auth or we can submit a letter to her back with this request. We will need contact info for Bank to to this

Please note our records indicate that we received an order on October *, from email address *** at 1:47pm. The transaction has been voided and the funds will be returned back to the American Express *** that was used for this purchaseFragranceNet.com does not
arbitrarily obtain and place unauthorized ordersThis account has been marked and future purchases on this account will not process for fulfillment and shipping. Contact us again if further assistance is required. Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I actually paid the $in AUS dollars and when the change in currency occurred it amounted to $US at the timeFragrancenet took $US from my account NOT $as they are statingPlease see attached bank transaction for amount paid.I have never had this much trouble ever with an international company before and I shop online frequentlyI am disgusted by the service, or rather lack there of and do believe the company never filled or dispatched the order thinking I would let it go as I was in another countryToo bad for them that I refused to be ripped off nearly $400!!If it wasnt for this organisation Revdex.com.org it would have taken me a lot longer to get a genuine although somewhat less than honest response.Hopefully the refund will be forthcoming quicer than my so called order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not want a gift certificate from Fragrance .netTheir perfumes are fakes.[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

We apologize for this inconvenienceIn researching this issue the problem seems to be that the Customer applied a 30% discount code, received free shipping but using that coupon does not offer day deliveryCustomer selected standard deliveryOrder confirmation is attached We have not
received any emails from the email address specified in the complaint, however, he did call us on 10/**, rep explained that he did not select day shipping, he disconnected the call The order shipped on the *** but has been floating around with the courier, still not delivered but certainly should have been by now, only shipping to NJSince customer has also filed a dispute with ***, we responded to the dispute and asked *** to issue refund to customer.Thank you

Our system shows that we received emails from the customer on November *** and that responses were sent the same dayI believe the customer may have misinterpreted what the automated email indicates about returnsThe email says “ If the order error was not made by FragranceNet.com, a reduction
of your credit will be taken to cover the cost of return shipping” Since the customer is making a claim regarding the quality of the product, we will not deduct the shipping chargeWe are currently awaiting customers returnRefund will be issued upon receipt. Thank you!

Package has been delivered. If no longer wanted, please contact us for a Return Merchandise Authorization

Our records show that when customer reported that the first shipment was not received, a replacement was sent to customer for no additional chargeThe replacement has not been received as wellAccording to the information provided by the courier, both packages were delivered to the address that we
have on fileSince either of the packages are being received at the customers address, we have issued a refund for this purchase. Unfortunately, we are unable to authorize a third shipment to be sent to this address. Thank youCustomer Service

Replacement package was delivered on 11/**/2015. Please confirm receipt.Tell us why here

Our records indicate that we have been notified by *** in regards to this unauthorized purchaseWe understand that this order was not authorized by the cardholder and a claim has been issued with *** regarding this matterFragranceNet.com will not dispute this claim and once ***
offers us the ability to issue the refund, customer will be refunded in full for the fraudulent purchase*** is currently investigating the matter and we will be notified by them once the refund can be issuedThis information can be verified and viewed by customer by logging into their *** accountIf further assistance is required or if customer needs to know when the refund will be issued, we suggest customer contact *** and they will assist with that information.Thank youFragranceNet.comCustomer Service

Please note we do understand that the courier that delivered your package, will make deliveries on Saturday, however, this service was particularly for next business dayThis package was delivered on December **, which is the next business dayWe do understand that this has caused an
inconvenience to you and as a onetime courtesy, we will issue a refund to you for the shipping feesThis refund will appear on your account within 4-business days. Contact us again if further assistance is required. Thank youFragraceNet.comCustomer Service

We truly apologize that you were not favorable of the free magazine subscription offer that is provided to our customersThis offer is available to customers that orders value over $25, however, we also offer the option to opt out of the magazine offer by offering a rebate. We do apologize for
any inconvenience this has caused and please contact our Customer Service Division if further assistance is required. Thank youCustomer Service

Customer has been refunded in full: 1/**/- $47.99; 11/**/- 4.64; and 12/**/- $

We received notification from customer today, September **, 2017, in regards to the item she receivedWe would like to offer our apologies for the condition of the product and we have provided customer with a prepaid postage return label so that the item can be returnedUpon receipt of the
item, a full refund will be issued back to customers payment method.Thank youFragranceNet.comCustomer Service

Please accept our apologies for the delay with receipt of your orderOur records indicate that this order has shipped from our warehouse and is in transit with the courier for delivery to youIn addition, email notification was sent to you regarding the status of your order and your tracking
number was sent on the date the order shipped from our warehouseYour order is scheduled for delivery on September **, and your tracking number is *** and this information may be confirmed at ***.Please contact us again if further assistance is required. Thank youCustomer ServiceFragranceNet.com

This customer was very upset because the order did not ship from the warehouse immediatelyOur records show that he cancelled the order onlineThe funds has been successfully sent to his PayPal account and this is the transaction number that supports the refund. TransID-
*** refund amount $

Our Customer Service Manager is reaching out to you to discuss details of this orderThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
She was right about the amount paid I got the amount confused with another purchase order from another company I advised the person whom respond to this complaint that my boyfriend received it and open it so I ask if they could refund the priority shipping that I have not received within that time frame she has yet respondedI would be satisfied with getting that back considering I didn't get it on the *** as stated on the usps websiteIt was delivered on the ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

All products showcased throughout our site are 100% brand nameWe only carry genuine brand name perfumes and colognesThere are absolutely no imitations or knock-offs

This package was delivered on 12/**/at 1:59pm by the Post Office. Please confirm receipt