D&R Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I have mailed the product here is the tracking # *** *** & I would like a FULL refund not deducting the 20% restocking fee since the item wasn't authentic!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A response was sent to this customer on different occasions. Order shipped and still in transit with Global Access. A refund will be issued

All of the products listed throughout FragranceNet.com are 100% original authentic brand names. We only carry genuine designer brand name perfumes, colognes, haircare, skincare and beauty productsAbsolutely NO imitations or knock-offs. If customer would like to return an item please
contact our Customer Service to obtain a Return Merchandise Authorization number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Courier attempted delivery on 12/**/and notice as left for customer to contact Post Office. See attached. If no longer wanted, please contact Customer Service for a return merchandise authorization

This customer was emailed twice to the outlook account that was used in the order. Resent to gmail address on this complaint. Once product is received; return will be processed

Please accept our sincerest apologies for the delay with our response and for the experience you had with out company. We have tracked the status of your order and according to the information provided by the courier, your package is expected to be delivered today from the United States Postal
ServiceWe do understand that this package is arriving outside of the suggested delivery date and we have issued a refund to your payment method for the shipping costThis refund should appear on your account within 3-business days. If further assistance is required, please contact us again. Thank youCustomer Service

When we researched this complaint we found that the customer sent three emails on Dec ***The customer was irate and it was reflected in these emailsThe customer placed her order on December 7th with standard delivery (4-business days) and it was received on December 14th which is within the
suggested delivery time frame A refund will not be given at this time as the order was received

Refund was issued on 12/**/for $76.92. Credit card company has one full billing cycle to refund the account. Please check further with them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** order has been processed for a reship and he will receive an email with tracking information once the package ships

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** Good Morning,I come by this report that the problem regarding the
repayment of the amount paid for my purchase, which was canceled has been resolvedThe company combriu with his word and after 9th day the amount was reversed to my bank accountThank you for the commitment from the same site and that gave me assistance

This order was placed on February ***, 2016. Customer called for a return on May **, 2016; far beyond our return policy date. Item was received in our warehouse on 6/**/(again, far beyond return policy guidelines). The returns division informed us immediately of the condition
of the return which was completely empty and with no signs of leakage. Please refer to photo attached.

We have read customers complaint and we will like to express our sincerest apologies for the non-received package and the frustration while attempting to contact our Customer Service DepartmentUnfortunately, we do experience high call volume that causes longer hold times for our customers,
however, we make every attempt to assist each customer within a timely fashionWe do offer our customers additional ways to contact if or when assistance is needed regarding their purchases. Our records show that customers payment method has been refunded in full and typically refunds appear on accounts within 4- business days from the date of process. On behalf of myself and ***, we would again like to apologize for the inconvenience and please contact us again if further assistance is needed. Thank youCustomer Service

Return merchandise authorization created on 12/**/for orders: *** *** ***. Upon receipt of return, refund will be issued

Orders are processed in US Dollars. Customer was charged $in US Dollars and the refund has been issued in that amount in US dollars

Tracking #*** will be delivered by the ** *** *** on 12/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
I have disputed with *** and they said that there was nothing they could do about it and to talk to the company directly and I have made an effort to get a hold of this company to no avail.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please note our records indicate that we have received customers request to cancel this order on December **, The order was cancelled on the same date and the authorization that was being held for this purchase, has been voidedWe ask that customer please contact their financial institution
if the funds has not been returned back to the accountOnce we have verification that the authorization has been voided, there is no further action on our part. Contact us again if further assistance is required. Thank youCustomer Service