Evine

Initial Business Response / [redacted] (1000, 5, 2014/07/01) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the cancellation of your Waterford Brookside Carafe (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on June 24, 2014, I advised you we would be happy to fax an authorization drop request to your bank for this cancelled order, as well as an additional order you placed online that was also cancelledOn June 25, 2014, I contacted you to confirm I had received your bank's fax information and forwarded it to our Credit DepartmentIn addition, I left you a voicemail on June 26, advising that the fax had been sent to your bank If you have and further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your experience with the delivery of your television (order# [redacted] )I apologize for any inconvenience this has caused We have been in contact via voicemail concerning the refund of your orderI can confirm that refund of $has been processed to the original method of paymentI have also sent you an email with additional information If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ Thankfully, this case has been resolved to my satisfaction, and my refund has been issued It was very hard to connect with evine customer service; Bridget [redacted] in the Executive Resolution Office was only available through voicemail, and she was on vacation in the middle of the process It took over a month, but it has finally been resolved and I thank you for your assistanceShould you require additional information from me, I will happily comply given a working link Thank you, [redacted]

Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of the two Apple iPad Minis you ordered on December 17, (Order # [redacted] ) I apologize for any inconvenience this has caused During our conversation on July 5, 2015, I advised you that our Customer Service team had previously contacted the supplier warehouse regarding your claim of returning these items, and your return was not located I advised you that I would need a return tracking number in order to research this matter further You provided a USPS tracking number of [redacted] , which does not track on the USPS website I asked you to contact the Post Office that you sent your package back from in order to get more information If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Office of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 7, 2015/04/14) */ Dear Mr. ***: We are in receipt of your letter to the RevDex.com. EVINE Live, formerly ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent experience. EVINE Live... received 60+ credit card disputes from 3 different card companies on purchases you claim to have not placed and returned. Of those disputes, 16 items were not returned. Therefore the balance of $892.13 was forwarded to collections for payment. Your account has been restricted from future purchases until the dispute process is completed and the $892.13 has been paid. Sincerely, [redacted] EVINE Live Credit Investigations Manager Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) April 13, 2015 TO: Mr Mark Bozek President - SHOPHQ 6740 Shady Oak Road Edien Prairie, MN 55344 FM: Robert A Lutz 10173 Shelldrake Cir Damascus, MD 20872 SHOPHQ CUSTOMER # - 8825910 CONTACT TELEPHONE # - 301.253.2018 SUBJECT: DISSATISFACTION WITH SHOPHQ CUSTOMER SERVICE Dear Mr Bozek: Attached is a copy of my ;letter of Jan 29, 2015. I am writing this letter to advise you that I have not received any correspondences regarding my letter of Jan 29, 2015 My account is still "frozen" and I cannot order from Evine Live. I have not received any calls or correspondences from any employee of your organization. The only time I have talked to an employee of yours, is when I called and most of the time "they" could not help me and transferred me to another employee who could not help either. I would assume that you would want to resolve this issue in a timely manner. I have purchased over $10.000.00 from Evine Live in the past eight months and never missed a payment. Is this how you treat your "good' customers I just recently talked to John at 800-366-0060 and Kimberly at CBC 800-280-1565. I never received a call from either John's office or Kimberly's office. How do you expect to resolve the problem when there is no communication between the parties involved. I assure you that I am not going away until this issue of credits is resolved. I have talked to my credit card companies and they have informed me that Evine Live was given sixty (60) days to answer questions about certain credit and the never received an answer from Evine Live. THIS IS NOT MY PROBLEM, THIS IS EVINE LIVE PROBLEM and I should not be punished for their shortfalls. The following is incomplete information obtained from the "CBC" from your credit department which was never sent to me via a letter: EVINE ORDER DATE STATUS AMOUNT NUMBER SIX VALUE PAY OR PAID IN FULL 98388974 12/22/2014 VALUE PAYS PAID $166.35 FOR JAN,FEB,MAR 98778511 01/15/2015 VALUE PAYS PAID $22.51 FOR JAN,FEB,MAR,APR 98796516 01/01/2015 VALUE PAYS PAID $42.11 FOR JAN,FEB,MAR,APR 98394063 12/19/2014 VALUE PAYS PAID $86.70 FOR DEC,JA,FEB,MAR 98397228 12/19/2014 VALUE PAYS PAID $124.94 FOR DEC,JAN,FEB,MAR 98396927 12/19/2014 VALUE PAYS PAID $124.94 FOR DEC,JAN,FEB,MAR 98484637 12/21/2014 VALUE PAYS PAID $14.42 FOR JAN,FEB,MAR,APR 98796333 01/01/2015 VALUE PAYS PAID $34.43 FOR JAN,FEB,MAR,APR 98394274 12/19/2014 VALUE PAYS PAID $27.30 FOR DEC,JJAN,FEB,MAR 98395749 12/19/2014 VALUE PAYS PAID $16.85 FOR DEC,JAN,FEB,MAR 98395506 12/19/2014 VALUE PAYS PAID $69.41 FOR DEC,JAN,FEB,MAR 98303691 12/19/2014 VALUE PAYS PAID $15.11 FOR DEC,JAN,FEB,MAR 98393513 12/19/2014 VALUE PAYS PAID $70.18 FOR DEC,JAN,FEB,MAR EVINE ORDER DATE STATUS AMOUNT NUMBER SIX VALUE PAY OR PAID IN FULL 98392310 12/19/2014 VALUE PAYS PAID $24.42 FOR DEC,JAN,FEB,MAR 98778511 12/31/2014 VALUE PAYS PAID $20.51 FOR DEC,JAN.FEB.MAR 98490335 12/31/2014 VALUE PAYS PAID $18.93 FOR DEC,JAN,FEB,MAR In researching all of the above order numbers, these order numbers are for six (6) value pay that have been paid through March 2015 except four that have been paid in April 2015. Why have you stated that I still owe past money when your records show that I am paid up. Also attached is a statement from City Bank , attachment 1. All the orders numbers that the transaction date is 12/2015 and the posting date is 2/25/2015 are all returns that where posted to my account on 1/4/2015. QUESTION, why have I been billed again for items that where returned on 1/4/2015. Also, it seems that YOUR ORGANIZATION (EVINE LIVE) does not want to resolve my problem. I want to resolve this problem so that I receive the credits that I deserve and EVINE LIVE receives the credits that they deserve. No one from your office ever contacted me to resolve this issue. I am requesting that you, Mr Mark Bozek select one of your employees to work with me one on one to resolve the issue so I can start buying items from EVINE LIVE. This employee should have the authority to take debits and credits to either increase or decrease my bill from CBC. Also, since Jan 1, 2015, all of my previous orders have been deleted from your database, and someone from SHOPHQ is working on it, for over twenty nine (29) days. Also, your SHOPHQ credit department has revoked the six (6) pay option, and my ability to shop on EVINE LIVE. why was my authority to purchase closed. Right know I have $2,000.00 to spend on invicta watches. Do you want my business?????? Very truly yours, ROBERT A. LUTZ Final Consumer Response / [redacted] (3000, 20, 2015/05/11) */ Final Business Response / [redacted] (4000, 22, 2015/05/21) */ Dear Mr. Lutz: We are in receipt of your letter to the RevDex.com. EVINE Live, formerly ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent experience. Per your conversation with the Credit department at EVINE Live on May 12, 2015, repayment arrangements were made in the amount of $892.13. Therefore your account has been reopened. Sincerely, Piper Schwarzkopf EVINE Live Credit Investigations Manager

They will sell you a product, Tell you over and over how great it is and promise these products are sameA few months later you find out that the products you purchase from there are in fact FIRE HAZZARDS ( [redacted] ) and then you spend the next months trying to get the product repaired and Evine wont respond to your emails and the manufacture has your product and has yet to get it fixed after waiting almost monthseach time they continue to make excuses why you have no received your product backHorrible , Horrible Experience and I will never spend my hard earned money with Evine.com again

Initial Business Response / [redacted] (1000, 9, 2015/11/06) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your experience with the late delivery of your television (order#XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on November 4, 2015, I had advised you that after researching your order, it was found that that due to an unforeseen issue the television was not picked up by the carrierAnother television has since been shipped under the same tracking information (AIT tracking XXXXXXXX)As a courtesy, I offered you a refund of your original shipping and handling charge of $29.99, which you accepted If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) The tv has not arrived as of 11/9/I do accept the refund and what they did on their partWill not be satisfied until the product I ordered has been delivered

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Dear Mr***, We are in receipt of your letter to the Revdex.com and would like to thank you for taking the time to share your concerns with us regarding your account Our records indicate that on April 30th, you placed order number [redacted] for two Invicta Reserve watches requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with Evine LiveOrders may be subject to credit approval by Evine Live and Evine Live may review credit reports to qualify customers for ValuePayEvine Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay Evine Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, Evine Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers Per our conversation on May 13, you expressed you no longer want credit terms from Evine LiveThe option for future ValuePays has been removed from your accountIn May a request was sent to Equifax to remove the credit inquiryAs you stated this was not done, a second request was sent on August 17th, After speaking to you last month a third request was sent on November 20th, After several attempts, Equifax has declined this requestUnfortunatly it is up to Equifax to accept and remove the inquiry If you have any further questions please contact our office at [redacted] Sincerely, M [redacted] Credit Payment Specialist II Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did NOT agree or give verbal permission to have a hard credit inquiry on my credit reportThe letter above mentions the websiteI DID NOT purchase the item from the websiteI CALLED customer service and spoke to the representative that did not advise of the hard credit inquiryThere was no disclaimer advised,like banks or credit card lenders etc., who would review your creditThe information above is FALSEI NEVER accepted the credit terms Final Business Response / [redacted] (4000, 9, 2016/01/05) */ Dear Mr***, We are in receipt of your letter to the Revdex.com and would like to thank you for taking the time to share your concerns with us regarding your account Per your conversation on May 13, with our Credit Department, you expressed you no longer want credit terms from Evine LiveThe option for future ValuePays has been removed from your accountIn May a request was sent to Equifax to remove the credit inquiryAs you stated this was not done, a second request was sent on August 17th, After speaking to you last month a third request was sent on November 20th, After several attempts, Equifax has declined this requestUnfortunatly it is up to Equifax to accept and remove the inquiry If you have any further questions please contact our Credit Department at X-XXX-XXX-XXXX Sincerely, [redacted] Senior Supervisor Executive Resolution Office

Initial Business Response / [redacted] (1000, 5, 2015/03/10) */ Dear Mr [redacted] , EVINE Live would like to thank you for taking the time to share your concerns with us regarding your recent order Our records indicate that on March 2, you placed order number XXXXXXXXX for a Refurbished Samsung Exynos 1.70GHZ 2GB 11.6" Chromebook requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usYou received a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax providedThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, [redacted] Senior Credit Payments Lead Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not like the way they require a credit check even if I am on payment planHence, QVC is a other shopping network that doesn't require credit check and I went ahead and do business with QVCEVINE Live is not a company I will not shop with UNTIL they remove the stupid credit requirements then I may come back

Initial Business Response / [redacted] (1000, 5, 2015/02/24) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the delivery and return issues with your TV orders (order# XXXXXXXX and XXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 23, 2015, you advised that your issues have been resolved as both orders have been credited in fullI apologize for any difficulty you may have encountered while attempting to resolve this matter If you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Dear [redacted] , "Times New Roman We have received your complaint from the Revdex.com regarding your return of the Kalorik digital slow cooker (order# [redacted] ) I apologize for any inconvenience this has caused Per our conversation on March 28, 2016, I advised you that a full refund did process on March 26, to the MasterCard that was used on the orderThe refund can take 3-business days to process back to your original method of paymentYou had indicated you paid for the return postageI advised since the item was defective we would be happy to reimburse your postage paid, providing you could fax me the receiptOur fax number is ###-###-#### If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your HP Desktop Computer (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on August 11, 2015, you advised that you have disputed this transaction with PayPal and were told not to speak with us concerning itI provided you with my direct contact information and have yet to hear back from you If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Kris [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ I was sent a letter that I received on the 17th from a Kris [redacted] from EvineI was told she was away for a weekI left her a voice mail telling her I would like to talk to her about this, and then I wrote her an email requesting the sameI understood she'd be back today It is not ready to be closed outI am still waiting to hear from her and will call her myself after her lunch hour if I have not heard from her Thanks very much [redacted] Final Business Response / [redacted] (4000, 14, 2015/09/23) */ Dear [redacted] , This letter is to follow up with my previous correspondence dated September 4, As I advised via email on September 18, 2015, we did receive your item at our corporate office and forwarded it to our distributorAs of today, September 21, 2015, a return has been processedPlease allow 3-business days for the credits to be posted to your original method of payment If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Kris [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Final Consumer Response / [redacted] (2000, 16, 2015/10/01) */

I was a long standing customer of Shop HQ and very happy to do business with them until the became EvineLiveFor the past month I have been called two to three times everday from there billing department stating that I still owed and I needed to pay this amount over the phone with the person I was talking toI informed this person that I did not owe them any thing and that it also showed that there was nothing owed onlineI am done with this company and will never shop with them ever againas for the phone calls once I told them I was going to call the Revdex.com and file a formal complaint they stopped calling

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Dear Ms. [redacted] , We are in receipt of your letter to the RevDex.com. Evine Live would like to thank you for taking the time to share your concerns with us regarding your account. Our records indicate that you have... placed several orders using our ValuePay Payment plan. These orders were placed on your Visa Card ending [redacted] exp. date of 11/17. Unfortunalty this card declined the charges for the next value payments. Several attempts were made to charge these as per your request, however the card is still decling the charges. The reason they denied the charges is a private matter between you and the bank. Our Reauthorization department has made several attempts to reach you regarding this matter and several attempts have been made to process these charges. Our reauthorization department has removed your phone # from their files so no further calls will be made. The past due balance of $44.31 can be made directly to EVINE Live via a new credit card or by mailing a check or money order. Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratings. We hope that you continue to do business with Evine Live in the future. If you have any further questions please contact our office at X-XXX-XXX-XXXX. Sincerely, L. [redacted] Credit Payments Specialist 2 Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I personally went yesterday 11/24/15 to my banking institution. I worked for the same employer for 28.5 years. I spent over an hour talking to a loan officer at the Credit Union to clear up the mess.Not trying to point fingers,but FIND the problem and tell the ones responsible to clear that up. My wife called the Credit Union 5 times because Evine said the problem was our fault. The credit union told her all 5 times that Evine was using the wrong 3 number security code on the back of the card.THE WHOLE TIME OF THIS FIASCO THERE WAS MORE THAN ENOUGH MONEY TO PAY ANY AND ALL OUR BILLS TO EVINE, HSN, QVC,and local bussineses and utilities. The result from my one on one meeting yesterday is that Evine is using the wrong zip code in our address and that is why their system is kicking it out. When my wife first signed on with Evine,she only told Evine the 5 digit zip code. Someone from Evine had to add the last 4 digits after the dash in our zip code.No one else could have entered on their database.That is what our credit union is standing behind us. We have put a check in the mail for all we owe since this debit card fiasco. I hope all this does not cause multiple debit transactions to be billed. We are caught in the middle and can not do much. We are being pulled one direction by the bank and one direction by Evine. I want to thank Evine for stopping the MULTIPLE,DAILY,THOUGHTLESS,HARRASING calls. To us IT IS our receipt of these senseless attacks. Final Business Response / [redacted] (4000, 9, 2015/12/01) */ Dear Ms. [redacted] , This letter is in response to your recent BBB inquiry. The credit card has been removed from the past due installments, therefore it will not be billed. Once we receive the check, you indicated was placed in the mail the account will be in good standing with EVINE Live once again. If you have any further questions please contact our office at X-XXX-XXX-XXXX. Sincerely, L. [redacted] Credit Payments Specialist 2

Initial Business Response / [redacted] (1000, 9, 2014/09/23) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your comforter and sheet sets (order [redacted] )I apologize for any inconvenience this has caused During our conversation on September 15, I apologized that the order was not placed with the shipping discount as well as one item being placed as a pay in full order instead of ValuePayI advised you that the error would be addressed internallyI also advised you that I would process a 50% discount to each item on the order, and that the differences would be applied to your remaining ValuePaysThis excludes the item that was placed as pay in full as for this item the 50% discount was credited to your credit card Per your request, as a follow up to our conversation and after processing the discount to each item on the order, you were emailed your remaining value pay schedule If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Dear [redacted] , "Times New Roman We have received your complaint from the Revdex.com regarding the replacement of your Simmons Beautysleep Mattress (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on March 28, 2016, I advised you that Simmons advised that they would replace your mattress set On March 31, 2016, I contacted you and advised that your replacement mattress was scheduled to ship on April 4, I advised you to let me know if you did not receive a call from the delivery company by April 6, If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Tell us why here

Worse customer service I have ever experienced (beside paint zoom; their vendor) They were all great until they realized I called in to complain A good business make sure their customers are satisfied even if they already have their moneyDo not hang up on a customer because you don't have an answer Find the proper resolution or get a manager Directing me to the issue (Paint zoom customer care) is not what you want to do to keep a customer Never again will I order from EVINE and will spread the word You choose these venders and sure ensure your customers by ordering through you they will be satisfied with your vendorsLost a customer and will spread the word why

Dear [redacted] , "Arial We have received your complaint from the Revdex.com regarding your order for the Tracfone 4.5" LG Power Android Smartphone w/Minutes, Texts, Data & Accessories (order# [redacted] ) I apologize for any inconvenience this has caused During our phone conversation September 28, you stated that the Tracfone warranty department never revealed to you to back up your phone and not to send accessories prior to returningWe also discussed Evine’s return policyI advised you that Evine will reject any returns received after days from the date of receipt As a courtesy, I stated to you that I would reach out to manufacture and propose further scripting for returns to their facilityAlso to check if the information on your phone could be recovered along with the phone caseOn October 3, I left you a voicemail advising that the manufacture will be sending out a replacement phone case, however they were not able to retrieve your stored data on the phone If you had any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine CC: Revdex.com

Dear [redacted] , New Roman We have received your complaint from the RevDex.com regarding the late return of your Oso Casuals Cardigan (order# [redacted] ). I apologize for any inconvenience this has caused. I have attempted to reach you via telephone to no avail. If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: RevDex.com [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ Dear [redacted] , We have received your complaint from the RevDex.com regarding your order that was unable to be cancelled (order# [redacted] ). I apologize for any inconvenience this has caused. I have attempted to... reach you by phone to no avail. If you would like to discuss this further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, [redacted] Office of the President ShopHQ CC: RevDex.com

Initial Business Response / [redacted] (1000, 5, 2014/04/04) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your order for the DTablet (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on April 4, 2014, I advised you that we will accept the tablet and SD card bundle both as late returns as a courtesyI have emailed you a pre-paid UPS label to use to return both of the items on this order to us for a full refundOnce your returns have been received and processed, full credit will be issued to your original method of payment If you have any further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com