Evine

I ordered an item from watching their show and was not informed that my credit would be pulled if I chose the value pay method After the first payment was charged to my account, days later the amount was reversed, I called to get an understanding of what had happened I was then advised that my credit was pulled and the value pay method was denied because my mailing address didn't match what the credit bureau had on file My concern was not what the credit bureau reported, but the fact that I was not informed that my credit was being pulled for the value pay method I was then informed that the disclaimer scrolls at the bottom of the show a few times an hourWell, I turned to the show and I've been watching for the past hours and there has been nothing mentioned about value pays being "random'y subjected to credit check" It's online but it only speaks about the credit check if applying for an Evine credit card This is a complete violation of my credit rights The disclaimer should appear constantly at the bottom of the show, it should be scripted during the show, and the phone representatives should also advise that customers are subject to credit checks Even if you are paying with a debit card or pay pal They give the options to make these payments with debit cards or pay pal but still pull customer's credit

I have been a customer of ShipHQ for many years and had no problem until I signed up for the ShopHQ credit cardI used value pay sometimes and have never had a problem, but when I got the shophq credit card it was terribleBilling was confusingThey gave me a credit limit, but the credit limit kept going up and the bill got rediculousI called the credit dept and tried to pay all of my value pay balances, they charged my discover credit card for the balance but Synogy Bank used by ShopHQ has not record of the paymentI cannot get answers from the Bank or shophqThey refer it back to each other to call about this problemI am sick of this shopping channel and the way they operate

Initial Business Response /* (1000, 5, 2015/04/27) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the return of your RCA TV (order# XXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on April 27,
2015, I advised you that your return was processed on April 24, I sincerely apologize for the delay in processingIn addition, your account has been removed from collections status, though it may take 2-business days for CPP's records to be updated and any phone calls to collect payment to cease
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

I saw a presentation of the DUO X-BIKE ON Evine Two ladies exercising and it looked good I ordered it Never in the presentation did it say it came in pieces! It had so many, I had to hire someone to put it together and paid them $30.00-it took hours to put it togetherThen at the end, the wire attaching the heart monitor to the gauge was 2" too short! I then had another person look at it and he said it's true, and he didn't do anything as there was nothing to do
I immediately e mailed Evine, told them the problems, and they told me "Yes, the video presentation doesn't mention you have to put it together, but it is stated in the web site I didn't look at the site, nor was I told to in the presentation!
Regarding the problem with the wire being wrong, I was told - GO PHONE THE COMPANY AND WAS GIVEN THE COMPANY NUMBER
So much for Customer Service-there was NONE
So folks I will no longer order anything from them as their truth in advertising is not on their video presentations and when told to call the company, well I did not order from that company, I ordered from Evine! As the raven says quote'NEVERMORE!
YOUR CUSTOMER SERVICE STINKS
/COPPOLA

Dear *** ***,
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We have received your complaint from the Revdex.com regarding your purchase of the Invicta Reserve 52mm Specialty Subaqua Meteorite Dial Quartz Chronograph Watch (order#***). I apologize for any inconvenience this has caused
Per our conversation on May 6, 2016, I advised you that we could not confirm your claim that this specific item (# 637-460) being advertised with an eight slot dive caseI further explained that the information our agent, Amber, provided was incorrect and will be addressed internallyWhile discussing this information with you I did offer you two optionsThe first of which was to send the item back for a full refundThe second option was a 10% discount as an appeasement for all frustrations and misinformationAt this time you said you wanted to keep the watch and had accepted the 10% discountWe apologize we do not have any inventory of the eight slot dive cases, we will not be able to send one to youHowever, you may still return the watch for a full refund
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
*** ** *** ***

Initial Business Response /* (1000, 9, 2014/12/11) */
Dear Mr***,
We have received your complaint from the Revdex.com regarding the multiple issues in regards to your account and response timeI apologize for any inconvenience this has caused
We attempted to contact
you to discuss the situation to no avail
Our records indicate a payment was made restoring your ability to use ValuePaysUnfortunately it can take up to two business days for the ValuePay option to be turned back on once it has been restoredWe apologize that you did not receive the level of service you were expecting from us
Thank you for your understanding and cooperation
Sincerely,
***
Credit Payments Manager
ShopHQ
CC: Revdex.com

Do not purchase from this companyLiars and thievesPurchased an IPAD on easy payI apparently didn't quality and was not awareEvine automatically took the full amount out of my account without my permission and with zero communicationI tried to cancel the order right away but I was told they don't allow cancelationsThis is unacceptable business practices and I will be refusing this orderI wish I had taken the time to read more reviews on EvineMore negative than good

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the late delivery for your item Omega Spy Drone Channel Video Camera RC Quadcopter (order#XXXXXXXXX) I apologize for any
inconvenience this has caused
I have attempted to reach you via telephone to no avail
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Maria ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 7, 2015/01/05) */
Dear ***,
We have received your complaint from the Revdex.com regarding the warranty concern for your Zeki 10" tablet (order# ***)I apologize for any inconvenience this has caused
During our
conversation on December 22, 2014, I advised you that I would request that you be contacted by the warranty departmentOn December 29, you advised that you had not yet heard from themI advised you that I would authorize a late return so that you could return the tablet for a refund
If you have any additional questions, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Ms***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on December 21, you placed Order number XXXXXXXXX for a Zendoodle
Coloring Set, a Bytech Bluetooth Headset/Speaker and a Nuvision 8" IPS Intel Tablet requesting a payment plan of six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any time
This information is on air as well as our website that indicates ValuePay is available to qualifying customersYou may visit our web site at www.evine.comWhen you placed your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms of Use."
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to us
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Specialist II

Dear *** ***,
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We have received your complaint from the Revdex.com regarding a purchase that you attempted to make for the Swagtron Hands-Free Smart Board w/ Lithium Ion Battery & WarrantyI apologize for any inconvenience this has caused
During our conversation on October 25, I advised you that there was a past due payment for the Artisan Silver by Samuel B6.5" x 7mm Gemstone Hinged Bangle Bracelet that you placed with us on May 10, Since your account was past due this would have prevented any future orders from processing with EvineWe confirmed that after we collected the final payment for this item I would contact our credit department to clear your account, so we could place new order for the SwagtronAt this time I can confirm that your account is current and eligible to place orders, however I have not been able to reach you to offer additional assistance.
If you would like to discuss this further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
Evine
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/08/12) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your Simmons Mattress Set (order# XXXXXXXXX)I apologize for any inconvenience this has caused
I have attempted to reach you by phone to
no avail
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Kris ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 10, 2015/06/15) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding an order for an Asus notebook bundle (order XXXXXXXXX)I apologize for any inconvenience this has caused
I have attempted to reach you
by telephone to no avail
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 12, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They aren't getting anything from me every againI've had or my family cancel cards with themIt's done
Final Business Response /* (4000, 14, 2015/06/17) */
Dear *** ***,
We have received further correspondence from the Revdex.com regarding an order XXXXXXXXXI apologize for any inconvenience this has caused
This order was cancelled on June 5, as our supplier notified EVINE Live of a mistake regarding the available quantity for this product
Again, I apologize for any hardship this has caused
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
*** of the President
EVINE Live
CC: Revdex.com

Dear *** ***,
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We have received your complaint from the Revdex.com regarding your return of the Apple Macbook Air laptop (order#***). I apologize for any inconvenience this has caused
Per our conversation on April 8, I had advised you that I would email the Vendor to inquire as to why the refund was not issued in a timely manner. I advised you that I would follow up later in the weekI have left you a voicemail on April 11, 2016, to inform you that I have processed a refund as of today to the EVINE Live credit card that was used on the orderThe refund can take 3-business days to process back to your original method of paymentThis time frame depends on your financial institutions processing time and billing cycleOnce again I apologize in the delay of your refund
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
*** ** *** ***

Dear *** ***,
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We have received your complaint from the Revdex.com regarding your return shipping charges for the Patricia Nash "Granada" Leather Flap-over Crossbody Bag (order number ***)I apologize for any inconvenience this has caused
During our conversation on September 28, 2016, I advised that we would allow a one -time exception and waive the return shipping charges. I will make sure that all of your feedback gets to our product team as well as the Vendor
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
We appreciate your understanding in this matter
Sincerely,
Lisa ***
Executive Resolution Office
Evine

Initial Business Response /* (1000, 5, 2014/03/19) */
Dear ***,
We have received your complaint from the Revdex.com regarding the cancellation of your Simmons Beauty Sleep Mattress (order ***)I apologize for any inconvenience this has caused
I have attempted
to reach you via telephone to no avail
If you wish to discuss this matter further, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Dear *** ***,
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We have received your complaint from the Revdex.com regarding your order for the Samsung Galaxy Note N910H 4GHSPA+ Unlocked GSM Android Cell Phone (order# ***). I apologize for any inconvenience this has caused
I have attempted to reach you via telephone and through email to no avail
If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
Evine
CC: Revdex.com

Initial Business Response /* (1000, 6, 2015/03/10) */
Dear Ms***:
We are in receipt of your letter to the Revdex.com
After reviewing your account we found that your ValuePay payments had gone over days past due on O#XXXXXXXXDue to this the ValuePay option was
removed from future purchasesHowever due to your previous history with Evine Live I have reinstated the ValuePay option on your account
Evine Live does not report to the credit bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine Live in the future
If you have any further questions or concerns, please contact our Customer Service Department at X-XXX-XXX-XXXX
Sincerely,
** ***
Credit Collections Lead
CC: Revdex.com of Minnesota and North Dakota
Initial Consumer Rebuttal /* (3000, 8, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I hope you will inform customers of your policy when these incidents occurAlso the training of the customer service person I spoke to is remissAccussing me of not being truthful because she knows better does not present as acceptableBasically insinuating the credit department does not know anything and then it really was my fault because I interpreted them incorrectly.You make no mention of the treatment I received only the opportunity to use value pay again
Final Business Response /* (4000, 10, 2015/03/17) */
Dear Ms***:
This letter is in response to your recent Revdex.com inquiry
Your account with Evine Live had gone over days past due on O#XXXXXXXX and due to this the ValuePay option was removed from future purchasesI have reviewed your account and the payment option has been reinstated
As of today your account with Evine Live is in good standings and you are able to purchase using the ValuePay option
If you have any further questions or concerns, please contact our Customer Service Department at X-XXX-XXX-XXXX
Sincerely,
** ***
Credit Collections Lead
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/05/19) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the late return requests for the Proscan 10" Tablet and the Hannspree 10.1" Tablet (order# XXXXXXXX & XXXXXXXX)I apologize for any
inconvenience this has caused
During our conversation on May 19, I advised you that I will extend the returns and issue a UPS Call Tag via emailOnce the packages have been received, you will be notified by email and a refund will be processed back to your ShopHQ credit card ending in
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@shophq.com between the hours of 9am-5:30pm CST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
*** of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/04/28) */
Dear L***,
We have received your complaint from the Revdex.com regarding a charge correction on order XXXXXXXXI apologize for any inconvenience this has caused
During our conversation April 18, 2014, we
discussed how the charge correction process is completedAs you placed this order online and chose the pay in full option, but then called to change the payment terms to our ValuePay plan, a charge correction was neededWhen completing this, ShopHQ must allow the order to invoice and charge in full, then charge the first ValuePayWhen the first ValuePay is charged, the pay in full amount is credited back to the original payment method
You claimed that during a previous call to Customer Service that you were not provided with the correct information regarding this processI apologize if this is the caseYou asked that I cancel your order, which was completed on April 18, The authorization for this order was then reversed
If you need further assistance, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@shophq.com between the hours of 9am-5:30pm EDT, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
*** of the President
ShopHQ
CC: Revdex.com