Evine

Initial Business Response /* (1000, 5, 2015/04/27) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the return of your RCA TV (order# XXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on April 27,
2015, I advised you that your return was processed on April 24, I sincerely apologize for the delay in processingIn addition, your account has been removed from collections status, though it may take 2-business days for CPP's records to be updated and any phone calls to collect payment to cease
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

Dear *** ***,
"Times New Roman",serif">
We have received your complaint from the Revdex.com regarding your purchase of the Invicta Reserve 52mm Specialty Subaqua Meteorite Dial Quartz Chronograph Watch (order#***). I apologize for any inconvenience this has caused
Per our conversation on May 6, 2016, I advised you that we could not confirm your claim that this specific item (# 637-460) being advertised with an eight slot dive caseI further explained that the information our agent, Amber, provided was incorrect and will be addressed internallyWhile discussing this information with you I did offer you two optionsThe first of which was to send the item back for a full refundThe second option was a 10% discount as an appeasement for all frustrations and misinformationAt this time you said you wanted to keep the watch and had accepted the 10% discountWe apologize we do not have any inventory of the eight slot dive cases, we will not be able to send one to youHowever, you may still return the watch for a full refund
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
*** ** *** ***

Initial Business Response /* (1000, 7, 2015/03/31) */
Dear ***,
We have received your complaint from the Revdex.com regarding the payment issue on your accountI apologize for any inconvenience this has caused
I have attempted to reach you by phone to no
avail
If you would like to discuss this further, please contact me directly via telephone at *** or *** or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
EVINE Live
CC: Revdex.com
Final Business Response /* (1000, 14, 2015/04/24) */
Dear *** ***,
This letter is to follow up with my previous correspondence dated April 1,
During our conversation on April 21, 2015, I advised you that in order to rectify the payment issue on your account, we would need to charge the two ValuePays from *** ***'s (Customer# XXXXXXX) order that were captured in error on your credit card to one of *** credit cardsWe would then reverse the two charges of $that were captured on your Visa credit card ending in on February 1,
As I explained, you still have three ValuePays owed on your necklace (order# XXXXXXXX)Your order was placed on our six ValuePay option and we have charged you a total of three payments, which I have detailed below
Date Amount
11/7/$
12/7/$
1/7/$
Your order total is $55.57; therefore, there are still three payments due in the amounts of $8.26, $8.26, and $Although I understand that you feel you paid this order in full when you contacted Customer Service previously, the payments processed were for *** ***'s order, not your ownSince we would be reversing the charges for the incorrect order, you are still responsible for paying the three ValuePays due on your order
Since you are an authorized caller on *** ***'s account, you may contact me to provide an alternate method of payment for the two payments of $due on her orderOnce we have authorized a different method of payment for these ValuePays, the charges on your credit card will be reversed
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear Ms***,
Evine Live would like to thank you for taking the time to share your concerns with us regarding your recent order
Our records indicate that on September 28, 2015, you placed order number XXXXXXXXX for an Apple
128gb Macbook Air Laptop w/ Accesories requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with Evine LiveOrders may be subject to credit approval by Evine Live and Evine Live may review credit reports to qualify customers for ValuePayEvine Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay Evine Live is extending you credit, because we ship merchandise to you before full payment is receivedBecause of this process, Evine Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
In addition, once the order was cancelled we sent an electronic reversal to your card issuer requesting the funds be released as we would not be presenting any chargePlease follow up with your bank to ensure these funds have been released
If you have any further questions please contact our *** at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Payments Lead
CC: Revdex.com

Dear Mr***,
face="Cambria">
EVINE Live is in receipt of your letter regarding concerns you have on your account.
Our records indicate on June 19, the installments on your ValuePay became due for order number ***We do show that you went online July 3, and updated your credit card information on the Invicta TI-watch, however you did not update the new credit card information on the Invicta Pro Diver watchUnfortunalty, your card declined the charges for these paymentsOur Reauthorization Department made several attempts to contact you via the phone number we have on file and were unsuccessful in reaching you
Your account is now with our collection vendor Central Credit Services, they did attempt to reach out to you on August 2, and when they advised why they were calling you disconnected the callAt this time the full balance of $is due and payment arrangements can be made by calling Central Credit Services at ###-###-####
If you have any further questions please contact our office at ###-###-####
Sincerely,
L***
Credit Payment Specialist II
CC: Revdex.com

Initial Business Response /* (1000, 7, 2015/01/05) */
Dear ***,
We have received your complaint from the Revdex.com regarding the warranty concern for your Zeki 10" tablet (order# ***)I apologize for any inconvenience this has caused
During our
conversation on December 22, 2014, I advised you that I would request that you be contacted by the warranty departmentOn December 29, you advised that you had not yet heard from themI advised you that I would authorize a late return so that you could return the tablet for a refund
If you have any additional questions, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Dear *** ***,
"Arial",sans-serif">
We have received your complaint from the Revdex.com regarding a purchase that you attempted to make for the Swagtron Hands-Free Smart Board w/ Lithium Ion Battery & WarrantyI apologize for any inconvenience this has caused
During our conversation on October 25, I advised you that there was a past due payment for the Artisan Silver by Samuel B6.5" x 7mm Gemstone Hinged Bangle Bracelet that you placed with us on May 10, Since your account was past due this would have prevented any future orders from processing with EvineWe confirmed that after we collected the final payment for this item I would contact our credit department to clear your account, so we could place new order for the SwagtronAt this time I can confirm that your account is current and eligible to place orders, however I have not been able to reach you to offer additional assistance.
If you would like to discuss this further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
Evine
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Ms***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on December 21, you placed Order number XXXXXXXXX for a Zendoodle
Coloring Set, a Bytech Bluetooth Headset/Speaker and a Nuvision 8" IPS Intel Tablet requesting a payment plan of six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any time
This information is on air as well as our website that indicates ValuePay is available to qualifying customersYou may visit our web site at www.evine.comWhen you placed your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms of Use."
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to us
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Specialist II

Initial Business Response /* (1000, 5, 2015/08/12) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your Simmons Mattress Set (order# XXXXXXXXX)I apologize for any inconvenience this has caused
I have attempted to reach you by phone to
no avail
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Kris ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the late delivery for your item Omega Spy Drone Channel Video Camera RC Quadcopter (order#XXXXXXXXX) I apologize for any
inconvenience this has caused
I have attempted to reach you via telephone to no avail
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Maria ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Do not purchase from this companyLiars and thievesPurchased an IPAD on easy payI apparently didn't quality and was not awareEvine automatically took the full amount out of my account without my permission and with zero communicationI tried to cancel the order right away but I was told they don't allow cancelationsThis is unacceptable business practices and I will be refusing this orderI wish I had taken the time to read more reviews on EvineMore negative than good

Initial Business Response /* (1000, 9, 2014/12/11) */
Dear Mr***,
We have received your complaint from the Revdex.com regarding the multiple issues in regards to your account and response timeI apologize for any inconvenience this has caused
We attempted to contact
you to discuss the situation to no avail
Our records indicate a payment was made restoring your ability to use ValuePaysUnfortunately it can take up to two business days for the ValuePay option to be turned back on once it has been restoredWe apologize that you did not receive the level of service you were expecting from us
Thank you for your understanding and cooperation
Sincerely,
***
Credit Payments Manager
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 10, 2015/06/15) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding an order for an Asus notebook bundle (order XXXXXXXXX)I apologize for any inconvenience this has caused
I have attempted to reach you
by telephone to no avail
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 12, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They aren't getting anything from me every againI've had or my family cancel cards with themIt's done
Final Business Response /* (4000, 14, 2015/06/17) */
Dear *** ***,
We have received further correspondence from the Revdex.com regarding an order XXXXXXXXXI apologize for any inconvenience this has caused
This order was cancelled on June 5, as our supplier notified EVINE Live of a mistake regarding the available quantity for this product
Again, I apologize for any hardship this has caused
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
*** of the President
EVINE Live
CC: Revdex.com

Dear *** ***,
10pt;">
We have received your complaint from the Revdex.com regarding your return shipping charges for the Patricia Nash "Granada" Leather Flap-over Crossbody Bag (order number ***)I apologize for any inconvenience this has caused
During our conversation on September 28, 2016, I advised that we would allow a one -time exception and waive the return shipping charges. I will make sure that all of your feedback gets to our product team as well as the Vendor
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
We appreciate your understanding in this matter
Sincerely,
Lisa ***
Executive Resolution Office
Evine

Dear *** ***,
"Arial",sans-serif">
We have received your complaint from the Revdex.com regarding your order for the Samsung Galaxy Note N910H 4GHSPA+ Unlocked GSM Android Cell Phone (order# ***). I apologize for any inconvenience this has caused
I have attempted to reach you via telephone and through email to no avail
If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
Evine
CC: Revdex.com

Dear Ms***,
"Arial",sans-serif">
EVINE Live is in receipt of your letter to EVINE Live
Our records indicate that on December 16, you placed order number *** for a Robor Smart Self Balancing Scooter requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usYou received a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax providedThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
In addition, we are showing that an electronic authorization reversal request was sent to your bank on December 16, to which it was denied due to a possibility that your bank does not support this processIt would be up to your bank to ensure that these funds are released promptly if the merchant does not present any charge
If you have any further questions please contact our office at ###-###-####
Sincerely,
K***
Senior Credit Payment Specialist

Dear *** ***,
"Times New Roman",serif">
We have received your complaint from the Revdex.com regarding your return of the Apple Macbook Air laptop (order#***). I apologize for any inconvenience this has caused
Per our conversation on April 8, I had advised you that I would email the Vendor to inquire as to why the refund was not issued in a timely manner. I advised you that I would follow up later in the weekI have left you a voicemail on April 11, 2016, to inform you that I have processed a refund as of today to the EVINE Live credit card that was used on the orderThe refund can take 3-business days to process back to your original method of paymentThis time frame depends on your financial institutions processing time and billing cycleOnce again I apologize in the delay of your refund
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
*** ** *** ***

Initial Business Response /* (1000, 5, 2014/04/28) */
Dear L***,
We have received your complaint from the Revdex.com regarding a charge correction on order XXXXXXXXI apologize for any inconvenience this has caused
During our conversation April 18, 2014, we
discussed how the charge correction process is completedAs you placed this order online and chose the pay in full option, but then called to change the payment terms to our ValuePay plan, a charge correction was neededWhen completing this, ShopHQ must allow the order to invoice and charge in full, then charge the first ValuePayWhen the first ValuePay is charged, the pay in full amount is credited back to the original payment method
You claimed that during a previous call to Customer Service that you were not provided with the correct information regarding this processI apologize if this is the caseYou asked that I cancel your order, which was completed on April 18, The authorization for this order was then reversed
If you need further assistance, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@shophq.com between the hours of 9am-5:30pm EDT, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
*** of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 6, 2015/03/10) */
Dear Ms***:
We are in receipt of your letter to the Revdex.com
After reviewing your account we found that your ValuePay payments had gone over days past due on O#XXXXXXXXDue to this the ValuePay option was
removed from future purchasesHowever due to your previous history with Evine Live I have reinstated the ValuePay option on your account
Evine Live does not report to the credit bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine Live in the future
If you have any further questions or concerns, please contact our Customer Service Department at X-XXX-XXX-XXXX
Sincerely,
** ***
Credit Collections Lead
CC: Revdex.com of Minnesota and North Dakota
Initial Consumer Rebuttal /* (3000, 8, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I hope you will inform customers of your policy when these incidents occurAlso the training of the customer service person I spoke to is remissAccussing me of not being truthful because she knows better does not present as acceptableBasically insinuating the credit department does not know anything and then it really was my fault because I interpreted them incorrectly.You make no mention of the treatment I received only the opportunity to use value pay again
Final Business Response /* (4000, 10, 2015/03/17) */
Dear Ms***:
This letter is in response to your recent Revdex.com inquiry
Your account with Evine Live had gone over days past due on O#XXXXXXXX and due to this the ValuePay option was removed from future purchasesI have reviewed your account and the payment option has been reinstated
As of today your account with Evine Live is in good standings and you are able to purchase using the ValuePay option
If you have any further questions or concerns, please contact our Customer Service Department at X-XXX-XXX-XXXX
Sincerely,
** ***
Credit Collections Lead
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/03/19) */
Dear ***,
We have received your complaint from the Revdex.com regarding the cancellation of your Simmons Beauty Sleep Mattress (order ***)I apologize for any inconvenience this has caused
I have attempted
to reach you via telephone to no avail
If you wish to discuss this matter further, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com