Evine

Initial Business Response /* (1000, 5, 2014/05/19) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the late return requests for the Proscan 10" Tablet and the Hannspree 10.1" Tablet (order# XXXXXXXX & XXXXXXXX)I apologize for any
inconvenience this has caused
During our conversation on May 19, I advised you that I will extend the returns and issue a UPS Call Tag via emailOnce the packages have been received, you will be notified by email and a refund will be processed back to your ShopHQ credit card ending in
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@shophq.com between the hours of 9am-5:30pm CST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
*** of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/12/03) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your order for the Invicta watch (order#XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on
December 2, 2015, I attempted to speak with you concerning your complaintAt that time you had advised that you were at work and said "that you will not discuss this further" and disconnected the call
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Please be advised that if you are going use the value pay service, Evine will do a credit checkI was not aware of this until nowI checked my credit and there it wasI had no idea, I would have paid for the entire purchase and not used value payEvine does not need your social security number, just your name and addressEquifax is the agency that they useI called to ask about the inquiry and the credit department was so rudeFyi, the name submitted for the credit check from Evine, was different than my name on fileI recently got married and did not change my name on file with EquifaxThat did not stop that credit check, but I could not even see the results of the inquiry dispute until I faxed over a copy of my SS# and driver's license/Customers beware and read all the fine printI will not purchase another thing from this company and as for Equifaxthey are all in bed together

Initial Business Response /* (1000, 9, 2014/07/10) */
Dear***,
We have your complaint from the Revdex.com in regard to the American Comfort Portable Air Conditioner (order# ***, item# 442-183)I apologize for any inconvenience this has caused
During our
conversation today, you provided me with detailed information as to what you have been experiencing with the unitI am in contact with American Comfort to determine if the unit appears to be defective and if so, if it can be replaced with another purple unitI will follwith you on July 10, with any updates
If you have any additional questions, please contact me via telephone at *** or *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
SrSupervisor, Office of the President
ShopHQ
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 11, 2014/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I have been in contact with Shop HQ this issue has NOT YET BEEN RESOLVEDI am still waiting to hear what can be done with the unit I bought...or exchange the unit for one that does not have a water issue/leakage...or a complete refundAll is pending...but has NOT been resolved as of 7/13/I do NOT want to close the case yet...as I have not had anything resolved satisfactorily to date
Final Business Response /* (1000, 15, 2014/07/29) */
Dear***,
This letter is to follwith my initial response dated July 9,
A full credit for both the American Comfort portable air conditioner and the LG portable air conditioner you placed with me have been issued
I have also processed a $credit towards a Gucci watch you had previously purchased (order# ***), which was applied towards the future ValuePays; the ValuePay due on August 14th is now $and the ValuePay due on September 13th has been reduced to $from $
Once again, I would like to sincerely apologize for any inconvenience and frustration this experience caused you
If you have any additional questions, please contact me via telephone at *** or *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for choosing ShopHQ
Sincerely,
***
SrSupervisor, Office of the President
ShopHQ
CC: Revdex.com

Final Consumer Response /* (2000, 6, 2015/06/29) */
After filing a billing dispute with my bank, reporting to the Revdex.com and giving a bad rating on Facebook - today 6/27/Evine Live refunded my $Not sure which avenue got this issue resolved i'm just glad that I can now move on after
nearly a month
Thank you to everyone

Dear *** ***,
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We have received your complaint from the Revdex.com regarding the return of your order for a Samsung KSSmart 4K SUHD TV Bundle with 6-ft HDMI Cable (order # ***). I apologize for any inconvenience this has caused
During our conversation on June 24, 2016, I advised you that I had verified that the television was picked up, and a return was processed on June 23, 2016. I apologize for any difficulty that you experienced with trying to return this television. We will be reviewing this matter internally to identify any opportunities to improve this process
If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Lisa ***
Senior Supervisor of Executive Resolution
EVINE Live
CC: Revdex.com

Final Consumer Response /* (2000, 5, 2015/09/03) */
Thank you so much for helping meWith your attention I was able to talk with a *** and he did find that the postal system had been responsible for the delay of the returnI will get my full monetary return and Evine Live will
also pay for the return of the merchandise
See how helpful you are
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, several aspects need to be corrected for the recordFirst, once my lost wallet/security issue was resolved, all cards would have worked. The attempted rebilling had to have occurred during the security time-frameSecond, before collection was created, I tried repeatedly via email correspondence to have the card rebilled, (4/to 4/13) but your customer reps kept explicitly refusing to do so. It is not as if I did not try to effect paymentFinally, when I logged in that one day, I did NOT update any cards on file, as there was no need to, but rather it was to send communication on the matter, since I was being faced with " continued no's" from the emailed correspondencesAgain, a collections account should never have been opened here, the customer care caused it by their repeated refusal to rebill (please check your email correspondences on record), but I do thank the specialist who responded here for effectively remedying the situation. Thank you.
Regards, ***

Dear Mr*** ***,
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EVINE is in receipt of your letter regarding concerns you have on your account.
Our records indicate that on December 21, you placed order number *** for a Titan Channel Remote Control HelicopterThis order was placed on your Visa card ending ***Unfortunalty this card declined the charge for the fourth installment which was due on March 20,
Our Reauthorization and Collections Department mailed letters to you on March 28,and April 22, They tried to contact you numerous times via phone from March 30,thru July 2, including a message left on your voicemail on April 14, 2016at the phone number on file
The balance that you owe is $To bring your account current please contact *** Financial at ###-###-####
If you have any further questions please contact our office at ###-###-####
Sincerely,
K***
Senior Credit Payment Specialist
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/07/09) */
Dear ***,
We have received your complaint from the Revdex.com regarding the shipping address for order ***I apologize for any inconvenience this has caused
During our conversation on July 9, 2014, I
advised you that I would issue a refund for this orderYou should see the initial ValuePay amount of $refunded to your PayPal account in two to three business daysYour future ValuePays have also been waived
If you have any additional questions, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/12/09) */
Dear ***,
We have received your complaint from the Revdex.com in regard to the presentation for the radar detector (item# 451-905)
After further review, our on-air team has confirmed that we did have the
wrong model number provided in a graphicPlease understand there was no intent to mislead or deceive our customersWe have since updated our graphics and addressed this internally
Thank you for bringing this matter to our attention
Sincerely,
***
SrSupervisor, Office of the President
ShopHQ
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
While I can see how the easiest solution is to "address this internally", where does this leave the hundreds/thousands of customers who bought the unit based on a description that the product performed far superior than more costly models?? It is incredibly hard to believe that this "error" made it past all preparation stages before publicly airing to millions of potential buyers
Retail entities within the USA are held to guidelines designed to prevent potential sales discrepanciesAll major online marketplaces, retail stores, product manufacturers and Television sales stations are required to maintain honestly in advertisingThis is the LAW
Advertising is defined as "Any advertising or promotion that misrepresents the nature , characteristics, qualities or geographic origin of goods, services or commercial activities" And it seems that a little more precaution would be exhibited as Advertising is against the Law
My research has concluded that things must be proven to establish that an advertisement is false."(1) a statement of fact has been made about the advertiser's own or another person's goods, services, or commercial activity; (2) the statement either deceives or has the potential to deceive a substantial portion of its targeted audience; (3) the deception is also likely to affect the purchasing decisions of its audience; (4) the advertising involves goods or services in interstate commerce; and (5) the deception has either resulted in or is likely to result in injury to the plaintiffThe most heavily weighed factor is the advertisement's potential to injure a customerThe injury is usually attributed to money the consumer lost through a purchase that would not have been made had the advertisement not been misleading"
That being said, Minnesota Statutes (LAW), Chapter 325F, Section 325Fof the Trade Regulations, Consumer Protection is titled as UNLAWFUL PRACTICESSubdivision is written as follows, "Fraud, misrepresentation, deceptive practicesThe act, use, or employment by any person of any fraud, pretense, promise, misrepresentation, misleading statement or deceptive practice, with the intent that others rely thereon in connection with the sale of any merchandise, whether or not any person has in fact been misled, deceived, or damaged thereby, is enjoinable as provided in section 325F.70."
325FREMEDIES
Subdivision "InjunctionThe attorney general or any county attorney may institute a civil action in the name of the state in the district court for an injunction prohibiting any violation of sections 325Fto 325FThe court, upon proper proof that defendant has engaged in a practice made enjoinable by section 325F.69, may enjoin the future commission of such practiceIt shall be no defense to such an action that the state may have adequate remedies at law."
I have asked that this be handled in a method that would reflect an appearance of remorse and a belief that the Advertising was in fact a mistakeYour reply not only didn't address my proposed resolution for this matter, but also thanked me for finding a discrepancy which was clearly evident within a matter of minutes viewing your advertisement
To add to the frustration, after gathering some background facts on the presented radar detector, I discovered that the manufacturing of this unit discontinued as the performance and reliability was poorIt makes sense that a product would be spoken highly of during an on-air advertisement, but to present facts misrepresenting the item being sold is the definition of advertising
There is a potential for Civil Action in this matterYour response stating that this matter would be addressed internally will not provide resolution to the hundreds/thousands of customers that bought this item because of the advertised facts presented during the on-air ShopHQ segment
My initial resolution request still standsI will continue to pursue this matter, either through the Revdex.com or US Courts if necessary, until resolution is achievedHopefully we can resolve this quickly and without taking matters to higher resolution systems
Final Business Response /* (4000, 11, 2014/12/23) */
Dear ***,
We have received further correspondence from the Revdex.com regarding the presentation for the radar detector (item# 451-905) and realize the response may not have been clearPlease let this letter serve as clarification of our position
As stated in the prior response, the wrong model number was mistakenly listed on the graphic shown on air; however, according to the manufacturer Cobra, who provides the data to vendors, the information presented is the same for both models and therefore accurately reflected the ranges of the product being sold with regards to the methodologies of measuring speed, currently in use in the USAInternally a correction to the graphic has been made to reflect the model number that was offered for sale to avoid further confusion
Again, in accordance with the information by the manufacturer, the product specifications shown during presentation were correctOnly the title of the graphic was incorrect and the title of the graphic has since been updated
I apologize if my initial response was not clear
Sincerely,
***
SrSupervisor, Office of the President
ShopHQ
CC: Revdex.com
Final Consumer Response /* (3000, 16, 2015/01/12) */
The response provided does not resolve the damages due to misleading advertising and I am not satisfied
Matter will be further investigated with Cobra directly and with further support from Truth In Advertising.org
Thank you Revdex.com for providing an avenue to address concernsIn the future, it would be prudent to request documentation to ensure countermeasure activity is being completed

Initial Business Response /* (1000, 5, 2016/02/12) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your recent order of an Invicta watch (order # XXXXXXXXX)I apologize for any inconvenience this has caused
In your complaint, you
state that you received the incorrect watch, and that you were advised that you would need to return this watch in order for EVINE Live to send a replacementEVINE Live does require that the initial order be received in our returns department before sending a replacement
You have since advised EVINE Live that you used the pre-paid SmartLabel to return this itemUnfortunately, the SmartLabel tracking information does not show any movement, and a claim was initiatedClaim forms have been emailed to you to fill outFor more information regarding your claim, you may contact our Claims team at X-XXX-XXX-XXXX or at ***@evine.com
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/02/23) */
Dear Mariano ***,
We have received your complaint from the Revdex.com regarding the special financing of your Apple laptop (order# XXXXXXXXX)I apologize for any inconvenience this has caused
I have attempted to
reach you via telephone to no avail
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

I placed an order with Evine and after dealing with a rude and unprofessional CSR, the order was placed, the second CSR who took our order said the order will be shipped and we should receive it by the 16th SeptI checked my bank account and found the order was cancelled be evine, no notice, email or any explanationI called evine and they said there was an issue with the value pay for the order so they cancelled it, again, no notice or email...nothingThey state value pay on their website but do not honor itStay clear of this online shop, there are hundreds of complaints on the internet about evine...now I see why

I opened an account only to surprise my wife with a gift, as she was an existing customer The nightmare which followed shows that this company ha no regard for customers or customer service
Not only do they charge your card and then subsequently cancel the order without informing you, but it is a long process to clear things up Plus they keep sending emails telling you to finalize the transaction that they prevent you from finalizing by giving you a lock-out screen to tell you to call Customer Service - which is no help
DO NOT WASTE TIME WITH THIS COMPANY There are a lot of shopping networks out there that make spending your hard-earned money painless
Unless they change their attitude and make the process user-friendly and less convoluted, and take customer service seriously, they will NEVER grow into anything more than an even bigger headache
Changing your name doesn't change who you are EVINE You have to work on a lot more!!!

Initial Business Response /* (1000, 5, 2016/01/13) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the late return of an Anuschka handbag (order XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on
January 8, 2016, we discussed this orderI advised you that the order was placed on September 27, 2015, and that you had reported that you had not received this order on October 16, The package tracking indicates that this package was delivered on October 3,
EVINE Live sent you forms via email to fill out as part of our delivery claim processOn November, 13, 2015, you contacted EVINE Live and new forms were mailed to youYou advised me that in early December 2015, the package suddenly showed up at your residence and that you returned the packageYou did not notify EVINE Live that you had received the package
When this order was received in our returns department, it was rejected as a late return and sent back to youDuring our conversation I did agree to extend the return date for you, and you have since returned this order for a refund
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Office of the President
EVINE Live
CC: Revdex.com

Dear *** ***,
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We have received your complaint from the Revdex.com regarding an order that was shipped to an incorrect address (order# ***). I apologize for any inconvenience this has caused
During our conversation on May 19, we discussed our policy in regards to orders that are sent to an incorrect addressI advised you that I was issuing a refund for the order in question (***). Please note, we may be unable to do this for future orders shipped to a wrong address, as we do not have control over the shipping address selected for online ordersI also suggested for you to log into the account online to ensure that any previous incorrect addresses have been removed
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/08) */
Dear Ms***,
EVINE Live is in receipt of your letter to the Revdex.com
Our records indicate that on December 8th, you placed Order Number XXXXXXXXX for two Isomers Copper P Concentrate & Deep Crease
Correction Cream requesting a payment plan of six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you placed your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms of Use."
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason being, that Evine does not put it right out there so customers know their business practice, when a customer uses their Value PayAccording to Linell,supervisor in your Credit Dept, Evine pulls a hard copy on EVERYONE who uses Value Pay, one time a year no matter whatIf this is your practice, then let it be knownYour comment to me is that you MAY check creditWho's not telling it like it is? Evine, now to cover their behinds, or a supervisor who works daily in you Credit Dept.? Tell everyone who deals with you, what your practice really is if a customer uses your Value Pay, that Evine
and all of their spokespersons eagerly extoll and encourageWhy then, do they not also advise you that they will pull a hard copy of your credit report, on a yearly basis? Most customers will then know that that means, your credit score will be dinged and then they can decide if they wish to proceed with that purchase using Value Pay, or making the purchase at all
Evine also responded using a canned lawyer drawn responseWhere is your response to the information given to me by Linell, supervisor, in your Credit Dept? And do you not even grcare about losing a customer? After she told me that Evine pulls a hard copy of Everyone's credit once a year, if you use Value Pay, I indicated that I would not do business with a company that doesn't expose that information and that I would send back the merchandise I had recently purchased and was in the acceptable return time frameAnd what was her "customer friendly" response? Her response to me was, "Fine"Let everyone out there in TV land know what you truly think of your customers and how you don't care about them, at all!!!
on a yearly basis, resulting in dinging your credit score?
Final Business Response /* (4000, 9, 2016/01/13) */
Dear Ms***,
This letter is in response to your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked
You had stated that you were told by an EVINE Live representative that credit information may be pulled once a yearWe pull credit periodically as warranted by your account balanceWe are not notified in advance which order will prompt a credit evaluationWe have several disclaimers on our website www.evine.com and on our programming
Sincerely,
K***
Credit Payments Lead
CC: Revdex.com

I ordered a circular saw on July 2,and then tried to cancel the order in less than one hour, was informed I couldn't cancel it was in process I called customer service, I emailed Could not cancel the orderAlmost weeks later, I received the itemTypical with this company, I have to pay ( and it will be expensive) to return it I called customer service ( the rep was very nice) He seemed surprised that he could not generate a return label ( unfortunately, I was not) I think this company is dishonest and sleezyToo late I read reviews on Consumer reports and found I am not alone

Dear *** ***,
"">We have received your complaint from the Revdex.com regarding the return of your order for a Panasonic television (order # ***). I apologize for any inconvenience this has caused During our conversation on June 28, 2016, I advised you that I had verified that the television was picked up, and a return was processed on June 24, 2016. I apologize for any difficulty that you experienced with trying to return this television. We will be reviewing this matter internally to identify any opportunities to improve this process If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas *** Executive Resolution Office EVINE Live CC: Revdex.com