Evine

Initial Business Response / [redacted] (1000, 8, 2015/01/05) */ Response sent 12/23/14: Dear [redacted] , Thank you for your email. We apologize that your order for the Unlocked Apple iPhone 5c Smartphone (Order [redacted] ) was cancelled. We regret any inconvenience regarding the authorization on... your credit card. When an order is placed using a credit card, an authorization is sent to the financial institution in order to verify that the funds are available. ShopHQ does not charge your credit card until the order has shipped. When an order is cancelled, an authorization reversal is sent to your financial institution three times daily. It is the responsibility of your financial institution to accept or deny the authorization reversal. Upon review, we show that we notified your financial institution of the cancellation on December 22, 2014. The authorization reversal was approved. Typically funds are released within 3 to 5 business days. We recommend that you contact your financial institution for more information. Please feel free to contact us again if you have any further questions or concerns at [redacted] . Sincerely, [redacted] Credit Payments Manager ShopHQ CC: RevDex.com

I am rejecting this response because: As I told your Secretary, I had called about 2-months earlier and spoke with one of your cs repAnd as I stated in my original complaint, IT IS NOT MY FAULT OR MY PROBLEM if YOUR employee did not handle a simple request, well I don't know what to say but, maybe you need to send your side kick and your cs repsto LEARN HOW TO TREAT CUSTOMERS FROM HSN OR QVC because they don't have people like your employees BUT IT IS UNFORTUNATE THAT YOU DON'T HAVE THOSE TYPE OF EMPLOYEE As I stated beforeAll I want is all of my money back that I PUT DOWN on the sheets, plus shipping and handling, and that will be finedue to the fact that your employee did not do the change of address , as I requested and the rude unprofessional treatment from your secretarywhich was unacceptableI DID FIND OUT THAT THIS COMPANY HAS QUITE A FEW COMPLAINTS

Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding charges that were placed on your account for (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 1, I advised you that I only see one authorization of the $and added that some banks do put a pre-authorization on the cardI advised that the $this charge should drop off within 1-business days depending on your banks processing timeYou advised me that you will need to check your account and see if this charge was still there and you would let me knowI have not heard from you so I presume that this charge did drop off If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/18) */

Initial Business Response /* (1000, 5, 2015/12/15) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the delivery of the ProForm treadmill (order # XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on
December 11, 2015, I advised you that after researching, it was found that the delivery waybill was not set up correctly, which resulted in your delivery being dropped off in your front yard
We agreed that due to the difficulties you experienced with this delivery, that I would waive the remainder of your January 1, ValuePay, which is a total discount of $on your order
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/28) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your order for the Paint Zoom (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on October
28, 2015, we discussed EVINE Live's day return policyAs a courtesy, I advised that I would allow a late return so you may return the item to usI also confirmed that we will issued a full refund to your account once item is returned
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/02/10) */
Dear Mr***
We have received your complaint from the Revdex.com regarding order XXXXXXXXA Supervisor from ShopHQ's Credit Department has attempted to contact you by telephone but was unable to reach you
The
ordering process online asks you to go through a series of confirmations before an order is placedWhen an order is placed, an authorization of the funds is sent to the customer's payment methodThis process ensures the funds will then be available when the order ships
When an order is canceled, ShopHQ sends an electronic notification to the customer's payment method notifying them that the funds previously authorized will not be captured by ShopHQ
The authorization for this order has been reversed and communicated electronically to your bank on February 3rd This is the process ShopHQ uses for all of its ordersThe electronic notification informs the bank that the authorization we previously placed on your account will not be capturedThis should be enough information for your bank to allow you access to those fundsEach payment method handles this process differentlyWe apologize for any confusion or misunderstanding this may have caused
If you need any further assistance, please contact us at X-XXX-XXX-XXXX
Sincerely,
** ***
ShopHQ Payments Manager
CC: Revdex.com

Final Consumer Response /* (2000, 6, 2015/08/24) */
received e-mails from Evine.com refunding me each of the payments I was originally chargedAbsolutely no personal correspondence, no reference to my complaint with you, no apology for my inconvenience with this situationSatisfied with
outcome of refund, but so very sad for a business to only react to this sort of situation after a complaint to b.b.bhas been made

I am rejecting this response because:
First I want to Thank-you but they still are not justifying the charges made on my account they sent me a PDF which was incredible so I asked for a paper copy, I still don't see how payments were taken out of my account in one dayMost of the items ordered were sent back, I never ordered that many items ever, it's not feasible! Bank withdrawals don't even make sense, Jan -35, Feb -23, Mar -15, April -52, may- June- 7, July- 12, Aug -13, Sept- I have requested a paper copy as my account had been cleared out from Dec to WHY! As for back in Dec they did not offer 6 value pays, and to be told by a customer rep that I have accounts what's that all aboutIf you saw what they sent me its not legible not does it give any of the info I wanted there were no orders placed for months! As far as I'm concerned I deserve a paper copy of my account, and I matched the order numbers with bank withdrawals those items had been returned,!if I made all those payments surely something got payed payments in months .if I had actually ordered and had these itemsBut as I see it thousands of dollars should of covered something, I want my money back from them they won't admit to making a error!

Initial Business Response /* (1000, 5, 2016/01/12) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your refund for the *** RECONDITIONED IN4K ULTRA HD SMART LED TV W/WIFI-UN55HUitem 458-324(Order XXXXXXXXX)We apologize for
any inconvenience this has caused
During our conversation on January 7, 2016, I advised that the item was shipped from a secondary warehouseI advised that I would have to get in contact with them to find out when your refund would be processed for the televisionAs of January 11, I got confirmation that they had processed your return and the refund was issued back to your original method of payment
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9:30am-6pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Maria ***
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/10/24) */
Dear ***,
We have received your complaint from the Revdex.com regarding your experiences when contacting the manufacture for warranty assistance with your tabletI apologize for any inconvenience this has
caused
Per our conversation on October 23, I confirmed that you did receive a reply from the manufacturer and that you would be sending the tablet in for repairsI you that should you need further assistance with this issue to contact me directly
If you have any additional questions, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Dear *** ***,
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We have received your complaint from the Revdex.com regarding your order for the HTC Desire Eye M910x Unlocked GSM 4G LTE Quad-Dore Phone (order# ***). I apologize for any inconvenience this has caused
I have attempted to reach you via telephone and sent an email to no avail
If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
Evine
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/05/01) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding a ring that you purchased order# XXXXXXXXXI apologize for any inconvenience this has caused
During our conversation on April 27,
we discussed this matterI apologized that the ring you received was not to your satisfactionI advised you that as stated on the return form included with your order, all merchandise has to be received in our returns department before we will issue creditAs a courtesy, in addition to your refund a $EVINE credit was applied to your account for use toward your next purchase
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

Dear *** ***,
"">We have received your complaint from the Revdex.com regarding the cancelation of the *** 65” Smart 4K SUHD TV with 6-ft HDMI Cable (order# ***). I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at b@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/03/04) */
Dear Ms***
EVINE Live is in receipt of your letter to the Revdex.com
Our records indicate that on January 31, you recently placed Order number XXXXXXXXX for a Dell 15.6" Touch Notebook Software and Tech
Support Bundle requesting a payment plan of six monthly paymentsWe also show that on January 4, you placed Order number XXXXXXXX for a Samsung Galaxy Tablet requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Payment Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was nothing stating you were pulling my creditJust that I had payments to make and I NEVER GAVE YOU MY SS NUMBER SO WOULD LOVE TO KNOW HOW YOU GOT IT!!! I AM PUTTING IN WRITING TO NEVER EVER PULL MY CREDIT AGAIN AND I WILL NOT BE PURCHASING ANY ITEMS IN THE FUTURE FROM EVINE

Dear *** ***,
We have received your complaint from the Revdex.com regarding the WOLF
"Over-the-Door & Wall" Jewelry Armoire w/ Vanity Mirror (order# ***), which you claim has a defective locking mechanismI apologize for any inconvenience this has
caused
We first spoke regarding the armoire on March 14, During this call you requested to return the armoireI contacted our vendor for this product, and they agreed to accept a late return, and that they would also provide a pre-paid return label, but that the armoire would have to be packaged in some wayYou stated that you no longer have the original packaging, so I offered to reimburse you up to $for you to go and purchase the necessary materials to send the item backDuring that call, you advised me that you would have to think about this and would call back
During our conversation on March 23, I again advised you that EVINE Live is happy to offer a refund, but that the item will have to be returnedI went over what we had discussed in our earlier call, and again you said you would think about my offer
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Terrible Quality overview of operations Sent wrong product, then out of product I ordered and took days to credit my Visa I wrote numerous emails and got the same response We will process it within days of receiving in warehouseI mailed it back June 9thFedEx records show it was delivered days later but they couldn't seem to find it or process it Finally today the credit was issuedI WILL NEVER order from this company again

Initial Business Response /* (1000, 5, 2016/03/18) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding additional authorizations on your MasterCardI apologize for any inconvenience this has caused
During our conversation on March 16,
2016, I advised you that after further review, EVINE Live was able to confirm that there were additional authorizations placed on your MasterCard, and that after verifying this, we were able to send authorization reversals to your issuing bankYou verified that you had seen these reversals and that your funds had been released
I apologize for any inconvenience this matter has caused
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/03/21) */

I have been a customer of ShipHQ for many years and had no problem until I signed up for the ShopHQ credit cardI used value pay sometimes and have never had a problem, but when I got the shophq credit card it was terribleBilling was confusingThey gave me a credit limit, but the credit limit kept going up and the bill got rediculousI called the credit dept and tried to pay all of my value pay balances, they charged my discover credit card for the balance but Synogy Bank used by ShopHQ has not record of the paymentI cannot get answers from the Bank or shophqThey refer it back to each other to call about this problemI am sick of this shopping channel and the way they operate

I saw a presentation of the DUO X-BIKE ON Evine Two ladies exercising and it looked good I ordered it Never in the presentation did it say it came in pieces! It had so many, I had to hire someone to put it together and paid them $30.00-it took hours to put it togetherThen at the end, the wire attaching the heart monitor to the gauge was 2" too short! I then had another person look at it and he said it's true, and he didn't do anything as there was nothing to do
I immediately e mailed Evine, told them the problems, and they told me "Yes, the video presentation doesn't mention you have to put it together, but it is stated in the web site I didn't look at the site, nor was I told to in the presentation!
Regarding the problem with the wire being wrong, I was told - GO PHONE THE COMPANY AND WAS GIVEN THE COMPANY NUMBER
So much for Customer Service-there was NONE
So folks I will no longer order anything from them as their truth in advertising is not on their video presentations and when told to call the company, well I did not order from that company, I ordered from Evine! As the raven says quote'NEVERMORE!
YOUR CUSTOMER SERVICE STINKS
/COPPOLA

I ordered an item from watching their show and was not informed that my credit would be pulled if I chose the value pay method After the first payment was charged to my account, days later the amount was reversed, I called to get an understanding of what had happened I was then advised that my credit was pulled and the value pay method was denied because my mailing address didn't match what the credit bureau had on file My concern was not what the credit bureau reported, but the fact that I was not informed that my credit was being pulled for the value pay method I was then informed that the disclaimer scrolls at the bottom of the show a few times an hourWell, I turned to the show and I've been watching for the past hours and there has been nothing mentioned about value pays being "random'y subjected to credit check" It's online but it only speaks about the credit check if applying for an Evine credit card This is a complete violation of my credit rights The disclaimer should appear constantly at the bottom of the show, it should be scripted during the show, and the phone representatives should also advise that customers are subject to credit checks Even if you are paying with a debit card or pay pal They give the options to make these payments with debit cards or pay pal but still pull customer's credit