I have never had such an amazing experience with any home loan companyEveryone I dealt with was kind,listened to my needs and was on the ball with ever hurdle and hoop we encountered You all earned your pride with me and I will never deal with any other company I thank you from the bottom of my heart for getting me away from Wells Fargo and put all the hard work I have put into my home noticed Thank you again Loretta A .Shelton King
I found it was easy to work with Quicken, each of the different phases were as easy as the firstQuestions were answered very quickly, never more than a dayIt was very quick from start to finish and I would recommend Quicken highlyThank you for a great process
Excellent customer service from all aspects! Very simple and easy process and every representative was “on top of their game” every step of the way Efficient and effective!! Would recommend them to anyone
I came to Quicken Loans after my brother recommended them since he had had a pleasant experience obtaining his mortgage. I could not be happier with the service that they provided. Everyone involved in the loan process was extremely courteous and knowledgeable. The myql website used to upload my documents was very easy to use. Communication with the lending team was extremely easy through their online portal and they always responded promptly. I loved the fact that someone on the lending team was available even after banking hours! I would definitely recommend Quicken Loans to anyone looking to purchase a home.
Rocket Mortgage and Quicken Loans made it VERY EASY for me to refinance at a low rate, I couldn't believe how easy and quick it wasThey were so helpful and fast to respond with any questions I had (and yes I had several) You do have to do some work on your end, you will spend a little time uploading the documents they need, but you would have to do that anywhere you go for a loan or Re-finance The Team that worked with me was VERY, VERY HELPFUL, the loan was funded without any issues and the money was in my account in just under weeks, INCREDIBLE!!!!! If I had to do it again, I WOULD NOT CHANGE A THING!! THANK YOU Quicken Loans & Rocket, your the BEST!!!!!! Jerry L from "Some where in TX"
Third time working with Shelly B. @ Quicken Loans, and everything was handled smoothly. I love her energy, and I know she's going to give me the best offer for my situation. I always recommend not only Quicken Loans, but Shelly when my friends or family need financial products.
Originally refinanced my mortgage with Quicken, and I had a decent experience I then refinanced again because THEY called me and said it would make since to get out of my FHA (remove mortgage insurance premium) and into a conventional But to do it cash free, I would have to take points, and go from to for a rate They were very clear in stating it would be easy and hassle free to refinance AGAIN in months to drop the rate back down Needless to say, they would NOT even take a look at refinancing again after months I checked with another lender, and they could get me refinanced However, once they pulled my credit, Quicken (who monitors your credit transactions somehow) called me immediately to try and match the offer They actually gave me a slightly worse offer (same rate of 3.785, but I would not be getting the escrow check differential in the mail of $or so after closing) With that said, I still was okay with staying as it would be more hassle free We just had our house appraised months earlier during the last REFI and posted a 199K value This time around we posted a 189K after adding 10K paver steps out front This inaccurate appraisal allowed them to ask for money at closing, or they would raise the rate I was not okay with it, so they GLADLY closed the loan out Very disappointed they could not assist in making the original terms happen, especially when THEY did the last refinance with a value of 199K etc I am currently looking to switch out from them, as I have dealt with too many people, and they lured me back in, just to disappoint Stay local is my recommendation
Had a great and easy experience with Quicken LoansIt was completely day/night difference compared to working with BOA when purchasing our first homeWould highly recommend them to any friends and familyThe online portal is very user friendly and ideal when you are sending important documents Could thank Robert Foley and Todd Ferguson for all their help! 100% the best!
I wish we had known about Quicken Loans soonerThis was the most amazing experience for usWe were able to quickly move through the refinancing processStart to closing was about days - so much less than what we have had in the pastBeing able to post documents online rather than faxing or mailing decreased the stress and the time required to meet requirementsThe people with whom we worked were always polite, professional, and incredibly efficientIf we had a question, an answer was provided immediately We will definitely recommend Quicken Loans to others, and if we ever need another loan, we will make Quicken Loans our first and last contactThank you for an experience that far exceeded our expectations
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
Im not likely to recommend quicken in the futureThe interest rates were not better than anywhere else, it's very fast moving high pressure closing tactics, the do not make good on the financial promise (i.eGetting your $deposit back at closing when what they actually do is give you a loan for More than the value of your mortgage and at like they're doing you a favor by sending you a check you have to pay interest on - also I was referred by a silver card friend and should have received $from quicken for that, I told them and they brushed it off like "we'll address that later...which never happened) the appraiser they used was very unprofessional, down right lied to me about repairs in my home and misstated my property size (under evaluated it by an acre- said it was .87, my back yard alone is over an acre)I spoke to no less than different people none of which was the person praising over my account/ loan and after almost daily calls leading up to the closing I have recieved zero calls after the close The two benefits to me are the underwriter came to my house, and I can pay my bill onlineThey did state that they won't sell my loan which would be a positive but who knows it's true or not Next time, I'll simply look locally so I have one person within driving distance to hold accountable
So as with most folks I was trying to lower mortgage payment and get some cash out of my equity to pay off some lingering billsAlthough I did end up closing with QuickenLoans I wouldn't do it again They were not totally upfront with me with my refiThey ended up buying down my interest rate and did not tell me that's what they were doing(I read it in the refi statement)In the end my APR ended up being more than when I started the process with themAlso it took me nearly months to close all the while they told me it wouldn't take longThey say it was because of an appraiser delay(apparently the appraiser decided to not file his report after already coming to my house for the appraisal) but I'm looking into whether it was actually the appraisers fault or QuickenLoans just dragged it out and ordered another appraisal
I am shopping around for a re-fi and spoke with an individual at Quicken Loans yesterday. After providing all of my information and allowing them to run a credit report, the customer service agent provided me with information on a 15 year option. I asked for the numbers for 20 and 30 year and was told that the best plan for me was the 15. After repeated requests for the 20 and 30 year rates and repeated requests to speak with a manager, he finally told me the rates. Over the course of our conversation he told me that based on my credit report, he was in a better position than me to make a decision about my finances. After terminating the call, a "lead" called to try to resolve the issue and, when told that I had no intention of doing business with Quicken Loans, suggested that they could offer me "the best rates and all the discounts." After I terminated that call by clearly stating again that I was not going to do business with them, the original person called back. Again, I reiterated my intent not to do business with them and terminated that call. This morning, I received an email from the original person asking me to check out all of his positive customer reviews. I replied by requested that he cease communications with me. Since then, I have had several people involved in "client experience" and social media contact me and offer to discuss options with me. I shared with her what happened yesterday, reiterated my intent not to do business with them ever, and hope that that will be the end of it. To be fair, when I told the last person I spoke to what I was told by the first person, she did seem very understanding and genuinely apologetic.
My first contacts , I felt like a quota needed to be filled by a certain time and date Once we had an assigned representative it seemed more personal Mellisa Nounan did a very good job
I have never had such an amazing experience with any home loan companyEveryone I dealt with was kind,listened to my needs and was on the ball with ever hurdle and hoop we encountered You all earned your pride with me and I will never deal with any other company I thank you from the bottom of my heart for getting me away from Wells Fargo and put all the hard work I have put into my home noticed Thank you again Loretta A .Shelton King
Quick and painless
I found it was easy to work with Quicken, each of the different phases were as easy as the firstQuestions were answered very quickly, never more than a dayIt was very quick from start to finish and I would recommend Quicken highlyThank you for a great process
Excellent customer service from all aspects! Very simple and easy process and every representative was “on top of their game” every step of the way Efficient and effective!! Would recommend them to anyone
I came to Quicken Loans after my brother recommended them since he had had a pleasant experience obtaining his mortgage. I could not be happier with the service that they provided. Everyone involved in the loan process was extremely courteous and knowledgeable. The myql website used to upload my documents was very easy to use. Communication with the lending team was extremely easy through their online portal and they always responded promptly. I loved the fact that someone on the lending team was available even after banking hours! I would definitely recommend Quicken Loans to anyone looking to purchase a home.
Rocket Mortgage and Quicken Loans made it VERY EASY for me to refinance at a low rate, I couldn't believe how easy and quick it wasThey were so helpful and fast to respond with any questions I had (and yes I had several) You do have to do some work on your end, you will spend a little time uploading the documents they need, but you would have to do that anywhere you go for a loan or Re-finance The Team that worked with me was VERY, VERY HELPFUL, the loan was funded without any issues and the money was in my account in just under weeks, INCREDIBLE!!!!! If I had to do it again, I WOULD NOT CHANGE A THING!! THANK YOU Quicken Loans & Rocket, your the BEST!!!!!! Jerry L from "Some where in TX"
Constant updates from Quicken during the process. Easy and quick
Third time working with Shelly B. @ Quicken Loans, and everything was handled smoothly. I love her energy, and I know she's going to give me the best offer for my situation. I always recommend not only Quicken Loans, but Shelly when my friends or family need financial products.
This was my 5th loan with Quicken Loans and as always the process was pain free, easy, and quick! They make the mortgage process very easy!
Originally refinanced my mortgage with Quicken, and I had a decent experience I then refinanced again because THEY called me and said it would make since to get out of my FHA (remove mortgage insurance premium) and into a conventional But to do it cash free, I would have to take points, and go from to for a rate They were very clear in stating it would be easy and hassle free to refinance AGAIN in months to drop the rate back down Needless to say, they would NOT even take a look at refinancing again after months I checked with another lender, and they could get me refinanced However, once they pulled my credit, Quicken (who monitors your credit transactions somehow) called me immediately to try and match the offer They actually gave me a slightly worse offer (same rate of 3.785, but I would not be getting the escrow check differential in the mail of $or so after closing) With that said, I still was okay with staying as it would be more hassle free We just had our house appraised months earlier during the last REFI and posted a 199K value This time around we posted a 189K after adding 10K paver steps out front This inaccurate appraisal allowed them to ask for money at closing, or they would raise the rate I was not okay with it, so they GLADLY closed the loan out Very disappointed they could not assist in making the original terms happen, especially when THEY did the last refinance with a value of 199K etc I am currently looking to switch out from them, as I have dealt with too many people, and they lured me back in, just to disappoint Stay local is my recommendation
Had a great and easy experience with Quicken LoansIt was completely day/night difference compared to working with BOA when purchasing our first homeWould highly recommend them to any friends and familyThe online portal is very user friendly and ideal when you are sending important documents Could thank Robert Foley and Todd Ferguson for all their help! 100% the best!
Excellent service!! Very prompt and closed Quickly.
I wish we had known about Quicken Loans soonerThis was the most amazing experience for usWe were able to quickly move through the refinancing processStart to closing was about days - so much less than what we have had in the pastBeing able to post documents online rather than faxing or mailing decreased the stress and the time required to meet requirementsThe people with whom we worked were always polite, professional, and incredibly efficientIf we had a question, an answer was provided immediately We will definitely recommend Quicken Loans to others, and if we ever need another loan, we will make Quicken Loans our first and last contactThank you for an experience that far exceeded our expectations
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
Absolutely pleased with the Service from Quicken
Im not likely to recommend quicken in the futureThe interest rates were not better than anywhere else, it's very fast moving high pressure closing tactics, the do not make good on the financial promise (i.eGetting your $deposit back at closing when what they actually do is give you a loan for More than the value of your mortgage and at like they're doing you a favor by sending you a check you have to pay interest on - also I was referred by a silver card friend and should have received $from quicken for that, I told them and they brushed it off like "we'll address that later...which never happened) the appraiser they used was very unprofessional, down right lied to me about repairs in my home and misstated my property size (under evaluated it by an acre- said it was .87, my back yard alone is over an acre)I spoke to no less than different people none of which was the person praising over my account/ loan and after almost daily calls leading up to the closing I have recieved zero calls after the close The two benefits to me are the underwriter came to my house, and I can pay my bill onlineThey did state that they won't sell my loan which would be a positive but who knows it's true or not Next time, I'll simply look locally so I have one person within driving distance to hold accountable
So as with most folks I was trying to lower mortgage payment and get some cash out of my equity to pay off some lingering billsAlthough I did end up closing with QuickenLoans I wouldn't do it again They were not totally upfront with me with my refiThey ended up buying down my interest rate and did not tell me that's what they were doing(I read it in the refi statement)In the end my APR ended up being more than when I started the process with themAlso it took me nearly months to close all the while they told me it wouldn't take longThey say it was because of an appraiser delay(apparently the appraiser decided to not file his report after already coming to my house for the appraisal) but I'm looking into whether it was actually the appraisers fault or QuickenLoans just dragged it out and ordered another appraisal
I am shopping around for a re-fi and spoke with an individual at Quicken Loans yesterday. After providing all of my information and allowing them to run a credit report, the customer service agent provided me with information on a 15 year option. I asked for the numbers for 20 and 30 year and was told that the best plan for me was the 15. After repeated requests for the 20 and 30 year rates and repeated requests to speak with a manager, he finally told me the rates. Over the course of our conversation he told me that based on my credit report, he was in a better position than me to make a decision about my finances. After terminating the call, a "lead" called to try to resolve the issue and, when told that I had no intention of doing business with Quicken Loans, suggested that they could offer me "the best rates and all the discounts." After I terminated that call by clearly stating again that I was not going to do business with them, the original person called back. Again, I reiterated my intent not to do business with them and terminated that call. This morning, I received an email from the original person asking me to check out all of his positive customer reviews. I replied by requested that he cease communications with me. Since then, I have had several people involved in "client experience" and social media contact me and offer to discuss options with me. I shared with her what happened yesterday, reiterated my intent not to do business with them ever, and hope that that will be the end of it. To be fair, when I told the last person I spoke to what I was told by the first person, she did seem very understanding and genuinely apologetic.
My first contacts , I felt like a quota needed to be filled by a certain time and date Once we had an assigned representative it seemed more personal Mellisa Nounan did a very good job
You guys are great you keep your promises no hidden rules everithing was a smoth operation way to go.