My experience with this company was exceptionalJonathan Tayloy, my Mortgage Banker, was particularly helpful explaining every issue I needed to clarify in simple to understand termsHe was always available to take my calls and when he was unable to answer me immediately, he would call back within a very reasonable time Even when someone else dropped the ball, he came through with the solutionThus, the experience was remarkable and I would gladly recommend them to anyone needing a mortgage
THESE PEOPLE ARE SCAMMERS THEY LOW BALLED THE APPRAISAL THEY TOOK OVER MONTHS TO FINALLY BACK OUT OF REFINANCING MY LOAN EVERY WEEK THEY WOULD REQUIRE INFORMATION, MOST OF THE TIME IT WOULD BE SOMETHING I HAD ALRREADY PROVIDED WHEN YOU SPEAK WITH THEM, YOU WILL HAVE ONE PERSON AS THE MAIN BROKER THEN ABOUT OTHER PEOPLE THAT DO NOT COMMUNICATE WITH EACH OTHER AND REQUEST INFORMATION OVER AND OVER, MOST OF THE TIME I HAD ALRREADY PROVIDED, THE OTHER TIME IT WOULD BE SOMETHING RANDOM YOU HAVE TO PAY FOR THE APPRAISAL AND IN MY CASE, EVEN THOUGH THEY LOW BALLED THE VALUE, I STILL WENT WITH IT BECAUSE I WANTED TO PULL MONEY OUT FOR A SMALL DEBTAFTER 4-1/MONTHS OF REQUESTING INFORMATION THEY BACKED OUT OF THE LOAN DUE TO AN EXPIRED PEST INPSECTIONTHE PEST INSPECTION EXPIRED BECAUE THEY TOOK SO LONG TO PROCESS THE LOAN I SHOULD HAVE KNOWN FROM THE GET GO NOT TO GO WITH THEM, EVERY INSTINCT SAID DONT DO IT AND YET I ALWAYS TRY TO GIVE PEOPLE THE BENEFIT OF THE DOUBTSO NOW IM $IN THE HOLE FOR NO REASON OTHER THAN TRING TO GIVE PEOPLE THAT DONT DESERVE IT A CHANCE DEALING WITH THESE PEOPLE WAS ABSOLUTELY FRUSTRATING, MOST OF THE TIME THE PEOPLE I SPOKE WITH HAD NO IDEA WHAT THEY WERE DOINGI HAV REFINANCED LOANS BEFORE AND ACTUALLY CLOSED ON OVER PROPERTIES AND NEVER HAVE I ENCOUNTERED SUCH INEFFICIENCY I TRULY BELEIVE THEY DID NOT WANT TO GIVE ME THE LOAN IN THE FIRST PLACE, AND WERE SIMPLY PROLONGING IT AND PROLONGING THE CLOSINGEACH TIME WE CAME CLOSE TO THE CLOSING TABLE, SOMETHING NEW WOULD POP UP THAT WOULD DELAY THE CLOSINGUNTIL FINALLY THEY SIMPLY DECIDED TO PULL THE LOAN THE ONLY COMPLICATION WITH MY LOAN WAS THAT IT WAS A VA LOAN, IT DOES BRING MORE PAPERWORK INTO THE MIX, BUT IT WAS A VERY STRAIGHTFORWARD LOAN THAT SHOULD NOT HAVE FALLEN THRU THE CRACKSEVEN AS FRUSTRATED AS I WAS, I CONTINUED TO STICK BY THEMHOPING THAT WE WOULD CLOSE SOONWHEN THEY PULLED THE LOAN THEY SHOULD HAVE AT LEAST REFUNDED MY DEPOSITBUT THEY DIDNT, AND THEY DIDNT ADMIT AT ANY MOMETN THAT THEY WERE AT FAULT EITHERONLY THEIVES BEHAVE IN THIS MANNER MY CENTS: DO NOT LET THEM STEEL YOUR MONEY AND DO NOT WASTE YOUR TIME WITH THEIR INEFFICIENCIESTHERE ARE PLENTY OF BANKS OUT THERE THAT WILL DO JUST FINE AND PROVIDE YOU OUTSTANDNG SERVICEUNFORTUNATELY, LESSON LEARNED ON MY BEHALFHOPEFULLY YOU WILL NOT MAKE THE SAME MISTAKE VETERANS BEWAREDO NOT ALLOW THESE THIEVES AN CON ARTIST TO PLAY WITH YOUR TIME OR MONEYMY PTSD WOULD KICK IN EVERYTIME I HAD TO DEAL WITH THEMIDIOT
ALL your staff, Jackson, Penny, etc etc etc were great to work with even with soooo many steps, documents, phone calls, emails, etcthe process went quickly AND this may lend the opportunity to discuss the etc etc etc There are just TOOOOOO many folks to deal with and it gets VERY confusing as to who they are and what their process is in making the loan happen Would be nice to cut down the # of folks we deal with, but if that slows the process then nevermind!
My experience was a three month long ordealInstead of having one person to handle the loan, there were several people involvedI never knew who I would get when I called They had all of my income information, yet "forgot" to consider a big chunk of it until I got very angry and told them about it At the closing I noticed that they were adding property taxes into my mortgage payment when I am exempt from them due to my income levelThey also didn't handle the escrow account properly; they did not figure my wind, hail or hurricane coverage in itIt's going to take awhile to get it all worked outNot a happy camper!
Aweful experienceI've gone through loans in my lifetime and they were all painless until this I used them on a new constructionTodd Sebesy was my agentHe quoted me a figure in FebruaryOver the next several months I would receive rediscloire statements from him that were way inaccurateAfter showing him the side by side on two occasions, on in April and one in May, he acknowledged that they were wrongBut he said he had no control over those docs and that they were auto generated by the system and that I didn't need to worryMeanwhile I'm spending hours and hours retrieving old statements, receipts, drafts document, etc in order to meet all of the requirements they haveThe detail they require is incredibly extensive and their method of explanation (everything must be uploaded) is completely in-user friendly Back to Todd...finally I am at the time of close and I get my redisclosire doc and it's STILL not accurateHe added another $in origination fees from what he quoted (even though the rAte stayed the same..yet the Fed had gone down since my original quote) Worse though, he had the wrong figures in rebates from the builderNow I am delayed further and have to rent a weekly hotel because we're not closing on timeAnd I'm stuck with them or I lose my deposits if I pull out I can't explain everything that has gone wrong and we still have not closedI'm rambling here...months and months of frustration with them built up
I was disappointed in a couple things; The customer support person always gave a sterile answer to questions, would not give info on problems or cause of delays, the process took far too long, two rate lock extensions Not well organized, info that should have been requested early in the process, not requested until after rate lock expired I am impressed by your system
I had a great experience with Quicken and all the people I dealt with on a regular basisI found them to be very professional, concerned about inconveniencing me while doing all the necessary diligence in refinancing my loanThey were thorough, pleasant and serious about working on my behalf I would do it all over again in an instant
The Quicken Loan Team that worked on my refinancing was responsive and professional every step of the way. The refinancing was complex because of lien releases from almost 20 years ago that had not been recorded, a confusing Warranty Deed with an asterisk reference to one of the co-owners of the property, a non-relative co-owner that would remain on the title, but not on the loan, and an IRS payoff and lien that required working with their timeline. Because of these complexities, there were a number of communications back and forth and some adjustments that had to be made along the way. The ability to upload documents in real time, interact via chat, or leave messages at any time of the day or night kept the process moving. I'm not sure that I would have been able to do a similar kind of loan with a local or regional banker. In fact, the recommendation from the Mortgage Banker at the beginning made it possible for me to achieve a level of financial freedom that I would not have thought possible. I am grateful for everyone involved in making this happen. I also look forward to being able to manage everything on-line moving forward.
Excellent service and everyone was extremely helpful and kept me informed throughout the process. Will definitely recommend to anyone I know looking to refinance.
My wife and I have been looking into buying a home for some timeI had tried a couple different things and decided to try the Rocket Mortgage application I had seen advertised Within moments I have an offer and an initial approval, although very cloak and daggerWhen I asked how much the approval was for, the processor, Marco Nanni, said "Oh, it is a large amount." OkI scheduled a call with him to talk about options, and the following day, I went to a new construction site, fell in love with a home, and began a mortgage through the builderI advised Marco the next day that I would no longer be needing his services and thanked him for the work he had already done Then he called my wife, then he called me, then he emailedI replied, sternly advising we will no longer be in need of his service and for him to cease and further attempt at communication The next day he emailed, and called my wife againI texted him, and, again, advised him to discontinue any further contact Today, just two weeks later, he emailed me to ask if I had any questions with our loanI was quite a bit more stern in requesting he remove all our contact information from his files and that if he contacts us again, I will file harassment chargesThis is utterly ridiculous I am sure Quicken Loans has helped many people with loansHowever, they obviously have a problem with rejection
Going with Quicken Loans for our mortgage was the most painless experience we've ever had and I would recommend them to anyone I was kept up to date on everything I never once had to call to make sure things were OK I was informed by my own representatives I uploaded all needed documentation to the portal and was able to see what else needed to be done I've dealt with mortgage companies in the past and this, by far, has been the best experience ever Super friendly people, very professional, and I felt like they had my best interest at heart
I have had an amazing experience refinancing my home with Quicken Loans and in the process have saved myself an enormous amount of money and will be paying my home off in half the time! I initially was just curious about your ad and decided to call I spoke with Sam GCaramagno who was so very helpful and had all the answers I needed to make an informed decision As a result, Kayla Young took over and before I new it the deal was sealed!
days after QUICKEN LOANS received my insloss claim package containing 100% of the doc's requested I have no money with with to pay my contractors March till April and counting my MORTGAGE COMPANy is the reason my roof can't be repairedALL info requested was sent, they require doc's not originally requested, they send ck's with wrong names they send cks without my name just slow roll and drag their feetNot once has QUICKEN LOANS contacted me to request doc's discuss my claim.not a call, text, email NOTHING QUICKEN LOANS sits there earning interest on my insclaim while my roof needs repairthey are SHAMELESS
My experience with this company was exceptionalJonathan Tayloy, my Mortgage Banker, was particularly helpful explaining every issue I needed to clarify in simple to understand termsHe was always available to take my calls and when he was unable to answer me immediately, he would call back within a very reasonable time Even when someone else dropped the ball, he came through with the solutionThus, the experience was remarkable and I would gladly recommend them to anyone needing a mortgage
THESE PEOPLE ARE SCAMMERS THEY LOW BALLED THE APPRAISAL THEY TOOK OVER MONTHS TO FINALLY BACK OUT OF REFINANCING MY LOAN EVERY WEEK THEY WOULD REQUIRE INFORMATION, MOST OF THE TIME IT WOULD BE SOMETHING I HAD ALRREADY PROVIDED WHEN YOU SPEAK WITH THEM, YOU WILL HAVE ONE PERSON AS THE MAIN BROKER THEN ABOUT OTHER PEOPLE THAT DO NOT COMMUNICATE WITH EACH OTHER AND REQUEST INFORMATION OVER AND OVER, MOST OF THE TIME I HAD ALRREADY PROVIDED, THE OTHER TIME IT WOULD BE SOMETHING RANDOM YOU HAVE TO PAY FOR THE APPRAISAL AND IN MY CASE, EVEN THOUGH THEY LOW BALLED THE VALUE, I STILL WENT WITH IT BECAUSE I WANTED TO PULL MONEY OUT FOR A SMALL DEBTAFTER 4-1/MONTHS OF REQUESTING INFORMATION THEY BACKED OUT OF THE LOAN DUE TO AN EXPIRED PEST INPSECTIONTHE PEST INSPECTION EXPIRED BECAUE THEY TOOK SO LONG TO PROCESS THE LOAN I SHOULD HAVE KNOWN FROM THE GET GO NOT TO GO WITH THEM, EVERY INSTINCT SAID DONT DO IT AND YET I ALWAYS TRY TO GIVE PEOPLE THE BENEFIT OF THE DOUBTSO NOW IM $IN THE HOLE FOR NO REASON OTHER THAN TRING TO GIVE PEOPLE THAT DONT DESERVE IT A CHANCE DEALING WITH THESE PEOPLE WAS ABSOLUTELY FRUSTRATING, MOST OF THE TIME THE PEOPLE I SPOKE WITH HAD NO IDEA WHAT THEY WERE DOINGI HAV REFINANCED LOANS BEFORE AND ACTUALLY CLOSED ON OVER PROPERTIES AND NEVER HAVE I ENCOUNTERED SUCH INEFFICIENCY I TRULY BELEIVE THEY DID NOT WANT TO GIVE ME THE LOAN IN THE FIRST PLACE, AND WERE SIMPLY PROLONGING IT AND PROLONGING THE CLOSINGEACH TIME WE CAME CLOSE TO THE CLOSING TABLE, SOMETHING NEW WOULD POP UP THAT WOULD DELAY THE CLOSINGUNTIL FINALLY THEY SIMPLY DECIDED TO PULL THE LOAN THE ONLY COMPLICATION WITH MY LOAN WAS THAT IT WAS A VA LOAN, IT DOES BRING MORE PAPERWORK INTO THE MIX, BUT IT WAS A VERY STRAIGHTFORWARD LOAN THAT SHOULD NOT HAVE FALLEN THRU THE CRACKSEVEN AS FRUSTRATED AS I WAS, I CONTINUED TO STICK BY THEMHOPING THAT WE WOULD CLOSE SOONWHEN THEY PULLED THE LOAN THEY SHOULD HAVE AT LEAST REFUNDED MY DEPOSITBUT THEY DIDNT, AND THEY DIDNT ADMIT AT ANY MOMETN THAT THEY WERE AT FAULT EITHERONLY THEIVES BEHAVE IN THIS MANNER MY CENTS: DO NOT LET THEM STEEL YOUR MONEY AND DO NOT WASTE YOUR TIME WITH THEIR INEFFICIENCIESTHERE ARE PLENTY OF BANKS OUT THERE THAT WILL DO JUST FINE AND PROVIDE YOU OUTSTANDNG SERVICEUNFORTUNATELY, LESSON LEARNED ON MY BEHALFHOPEFULLY YOU WILL NOT MAKE THE SAME MISTAKE VETERANS BEWAREDO NOT ALLOW THESE THIEVES AN CON ARTIST TO PLAY WITH YOUR TIME OR MONEYMY PTSD WOULD KICK IN EVERYTIME I HAD TO DEAL WITH THEMIDIOT
The process of refinancing was easy! We were able to do everything through email and by phoneWe even closed at our own house
ALL your staff, Jackson, Penny, etc etc etc were great to work with even with soooo many steps, documents, phone calls, emails, etcthe process went quickly AND this may lend the opportunity to discuss the etc etc etc There are just TOOOOOO many folks to deal with and it gets VERY confusing as to who they are and what their process is in making the loan happen Would be nice to cut down the # of folks we deal with, but if that slows the process then nevermind!
My experience was a three month long ordealInstead of having one person to handle the loan, there were several people involvedI never knew who I would get when I called They had all of my income information, yet "forgot" to consider a big chunk of it until I got very angry and told them about it At the closing I noticed that they were adding property taxes into my mortgage payment when I am exempt from them due to my income levelThey also didn't handle the escrow account properly; they did not figure my wind, hail or hurricane coverage in itIt's going to take awhile to get it all worked outNot a happy camper!
Aweful experienceI've gone through loans in my lifetime and they were all painless until this I used them on a new constructionTodd Sebesy was my agentHe quoted me a figure in FebruaryOver the next several months I would receive rediscloire statements from him that were way inaccurateAfter showing him the side by side on two occasions, on in April and one in May, he acknowledged that they were wrongBut he said he had no control over those docs and that they were auto generated by the system and that I didn't need to worryMeanwhile I'm spending hours and hours retrieving old statements, receipts, drafts document, etc in order to meet all of the requirements they haveThe detail they require is incredibly extensive and their method of explanation (everything must be uploaded) is completely in-user friendly Back to Todd...finally I am at the time of close and I get my redisclosire doc and it's STILL not accurateHe added another $in origination fees from what he quoted (even though the rAte stayed the same..yet the Fed had gone down since my original quote) Worse though, he had the wrong figures in rebates from the builderNow I am delayed further and have to rent a weekly hotel because we're not closing on timeAnd I'm stuck with them or I lose my deposits if I pull out I can't explain everything that has gone wrong and we still have not closedI'm rambling here...months and months of frustration with them built up
Every step was exactly as described.
Excellent customer service and communication. Quick and efficient closing. Highly recommend.
I was disappointed in a couple things; The customer support person always gave a sterile answer to questions, would not give info on problems or cause of delays, the process took far too long, two rate lock extensions Not well organized, info that should have been requested early in the process, not requested until after rate lock expired I am impressed by your system
I had a great experience with Quicken and all the people I dealt with on a regular basisI found them to be very professional, concerned about inconveniencing me while doing all the necessary diligence in refinancing my loanThey were thorough, pleasant and serious about working on my behalf I would do it all over again in an instant
Quicken loans did a fantastic job getting me a mortgage. I am very impressed with the entire experience.
The Quicken Loan Team that worked on my refinancing was responsive and professional every step of the way. The refinancing was complex because of lien releases from almost 20 years ago that had not been recorded, a confusing Warranty Deed with an asterisk reference to one of the co-owners of the property, a non-relative co-owner that would remain on the title, but not on the loan, and an IRS payoff and lien that required working with their timeline. Because of these complexities, there were a number of communications back and forth and some adjustments that had to be made along the way. The ability to upload documents in real time, interact via chat, or leave messages at any time of the day or night kept the process moving. I'm not sure that I would have been able to do a similar kind of loan with a local or regional banker. In fact, the recommendation from the Mortgage Banker at the beginning made it possible for me to achieve a level of financial freedom that I would not have thought possible. I am grateful for everyone involved in making this happen. I also look forward to being able to manage everything on-line moving forward.
Excellent service and everyone was extremely helpful and kept me informed throughout the process. Will definitely recommend to anyone I know looking to refinance.
My wife and I have been looking into buying a home for some timeI had tried a couple different things and decided to try the Rocket Mortgage application I had seen advertised Within moments I have an offer and an initial approval, although very cloak and daggerWhen I asked how much the approval was for, the processor, Marco Nanni, said "Oh, it is a large amount." OkI scheduled a call with him to talk about options, and the following day, I went to a new construction site, fell in love with a home, and began a mortgage through the builderI advised Marco the next day that I would no longer be needing his services and thanked him for the work he had already done Then he called my wife, then he called me, then he emailedI replied, sternly advising we will no longer be in need of his service and for him to cease and further attempt at communication The next day he emailed, and called my wife againI texted him, and, again, advised him to discontinue any further contact Today, just two weeks later, he emailed me to ask if I had any questions with our loanI was quite a bit more stern in requesting he remove all our contact information from his files and that if he contacts us again, I will file harassment chargesThis is utterly ridiculous I am sure Quicken Loans has helped many people with loansHowever, they obviously have a problem with rejection
Going with Quicken Loans for our mortgage was the most painless experience we've ever had and I would recommend them to anyone I was kept up to date on everything I never once had to call to make sure things were OK I was informed by my own representatives I uploaded all needed documentation to the portal and was able to see what else needed to be done I've dealt with mortgage companies in the past and this, by far, has been the best experience ever Super friendly people, very professional, and I felt like they had my best interest at heart
Great communication and quick response times
Great experience and a very helpful team to assist all along the way from the quote to the closing
Very simple and painless Agents were very accommodating and knowledgeable
I have had an amazing experience refinancing my home with Quicken Loans and in the process have saved myself an enormous amount of money and will be paying my home off in half the time! I initially was just curious about your ad and decided to call I spoke with Sam GCaramagno who was so very helpful and had all the answers I needed to make an informed decision As a result, Kayla Young took over and before I new it the deal was sealed!
days after QUICKEN LOANS received my insloss claim package containing 100% of the doc's requested I have no money with with to pay my contractors March till April and counting my MORTGAGE COMPANy is the reason my roof can't be repairedALL info requested was sent, they require doc's not originally requested, they send ck's with wrong names they send cks without my name just slow roll and drag their feetNot once has QUICKEN LOANS contacted me to request doc's discuss my claim.not a call, text, email NOTHING QUICKEN LOANS sits there earning interest on my insclaim while my roof needs repairthey are SHAMELESS