I was very pleased with my business interactions, in dealing with Quicken Loans for my new mortgage I appreciated MrThom Palgren, Chris McILuham, Ashley Rafalski, Notary Rori Hill, Appraiser Johnny Galvar, Grady O'Brian, Ed Morris and other staff members greatly (had a little frustration with Matt Murray)Personally, I prefer doing most of the business via express mail/or UPS I am somewhat guarded doing business over internet...due to possible hackingAgain, thank you for your professional & convivial endeavors on my behalf -----William Allen, Jr
It started out pretty good Paper work was minimal Salesperson first tells me no appraisal and PM I then back tracks on the appraisal and says one is needed Appraisal comes in Never hear from anyone at Rocket about the appraisal and any impact to my loan Notary comes out to sign closing docs and I notice PMI included No one discussed the addition of PMI insurance I call the # listed in the Cancel document The Customer Relations department takes my issue and says they will research but it's Friday afternoon in Detroit so I won't hear from anyone until Monday I dont feel comfortable with that as I only have days to cancel the loanI call the loan servicing center in PhoenixThe loan Operations Manager said a Director will call me next morning I don't hear back from anyone for days as they are closed during the weekend for customers who are in the closing process I have to initiate calls on Monday late morning as no one has called me ywt I call Customer Relations in Detroit and they tell me they only have one director and they are out to lunch! I call the loan servicing center in Phoenix and finally speak to a Director The Director and I work out a somewhat financially agreeable compromise to the PMI Then I ask for hard copies of all docs and see another error affecting title I'm told again how sorry they are and they are going to do a deep dive into my loan to find any other improvements This was very stressful for me Therefore I don't recommend using this company I will say that once I was able to talk to the right people, they responded well But Rocket doesn't make it easy for the consumer to find the right people to resolve their issues
My overall experience with Quicken was AMAZING! From the beginning to the closing, everyone was friendly, informative and patient. I highly recommend Quicken.
I was very surprised at the speed that I was contacted Initially MrDan Klinck was the first person that I had contact with him I could not believe how much was done just by our first conversation I was referred by MrKlinck, to MrJeff Hurley Mr.Hurley was very nice and thorough I had occasion to speak to other staff and they were all very nice and courteous I closed within a month I am very surprised that all was done so quickly I had even a notary come to my house to get the documents signed Your company's name is very accurate, and I do appreciate in the manner that I was treated Thank you, Rosa Flores Castellon
Not single issue I got declined with my current bank Wells Fargo (who my current mortgage was with, and I bank with them regularly) I was doing a refinance with an equity cash out for remodeling QL was excellent from the very beginningI read all the negative reviewsI told them flat out what I read and what my concerns withI checked my paperwork each and every time throughout the process and saw no errors The whole process took just under days (right on schedule!) It was very easy to submit paperwork to them online, very easy to communicate with someone on the phone, email, txt etc and they never waited on me and I never really waited on them It was quite fast I liked that their website showed how each thing I submitted was being reviewed, and approved etc I couldn't have asked for a smoother process Oh and their rates and cash out was higher than what Wells Fargo tried to offer me and their fees were lower The closing process was easy, the person showed up on time and we were done in less than min I'm extremely happy with QL and I really like how their site transitioned to my loan/monthly payment format after closing It's far easier to read than Wells Fargo's site and it's broken down to see how different parts of your payment are used Thank you QL I would recommend you to anyone!
We applied for a mortgage thru Quicken Loans and it was a very pleasurable experience Everyone we dealt with was very helpful and professional They were always available when I had questions and if a message was left there was always a quick response They were in constant touch with us keeping us updated on the progress of our loan
I have never had such an amazing experience with any home loan companyEveryone I dealt with was kind,listened to my needs and was on the ball with ever hurdle and hoop we encountered You all earned your pride with me and I will never deal with any other company I thank you from the bottom of my heart for getting me away from Wells Fargo and put all the hard work I have put into my home noticed Thank you again Loretta A .Shelton King
I was interested in a refinance on my home which was at a 5% Arm at yearsI was capable for a VA loan.Jim Roberts got me started on this and explained the process.He was very thoroughI qualified for the VA loan at 3.75% but due to my property and VA requirements my out buildings had to be stripped,primed and repainted.Living in Minnesota the middle of October was not exactly a good time to get this done.Jim switched me to a conventinal loan at 3.87%.This was still a very good savings for me,and I did not have to re-paint all my out buildings.I can honestly say it was a great experience with JIm and Quikens loan.They did exactly what they said and did it in a prompt manner No one I believe wants to pay closing costs but it is all part of the program.Thankyou Jim and Thankyou quikens loan on a job well done
Rocket Mortgage and Quicken Loans made it VERY EASY for me to refinance at a low rate, I couldn't believe how easy and quick it wasThey were so helpful and fast to respond with any questions I had (and yes I had several) You do have to do some work on your end, you will spend a little time uploading the documents they need, but you would have to do that anywhere you go for a loan or Re-finance The Team that worked with me was VERY, VERY HELPFUL, the loan was funded without any issues and the money was in my account in just under weeks, INCREDIBLE!!!!! If I had to do it again, I WOULD NOT CHANGE A THING!! THANK YOU Quicken Loans & Rocket, your the BEST!!!!!! Jerry L from "Some where in TX"
Excellent customer service from all aspects! Very simple and easy process and every representative was “on top of their game” every step of the way Efficient and effective!! Would recommend them to anyone
Third time working with Shelly B. @ Quicken Loans, and everything was handled smoothly. I love her energy, and I know she's going to give me the best offer for my situation. I always recommend not only Quicken Loans, but Shelly when my friends or family need financial products.
I came to Quicken Loans after my brother recommended them since he had had a pleasant experience obtaining his mortgage. I could not be happier with the service that they provided. Everyone involved in the loan process was extremely courteous and knowledgeable. The myql website used to upload my documents was very easy to use. Communication with the lending team was extremely easy through their online portal and they always responded promptly. I loved the fact that someone on the lending team was available even after banking hours! I would definitely recommend Quicken Loans to anyone looking to purchase a home.
The amount of paper work and documents that they wanted was way over the top In the end we got it resolved but I nearly walked away from the deal
I was very pleased with my business interactions, in dealing with Quicken Loans for my new mortgage I appreciated MrThom Palgren, Chris McILuham, Ashley Rafalski, Notary Rori Hill, Appraiser Johnny Galvar, Grady O'Brian, Ed Morris and other staff members greatly (had a little frustration with Matt Murray)Personally, I prefer doing most of the business via express mail/or UPS I am somewhat guarded doing business over internet...due to possible hackingAgain, thank you for your professional & convivial endeavors on my behalf -----William Allen, Jr
It started out pretty good Paper work was minimal Salesperson first tells me no appraisal and PM I then back tracks on the appraisal and says one is needed Appraisal comes in Never hear from anyone at Rocket about the appraisal and any impact to my loan Notary comes out to sign closing docs and I notice PMI included No one discussed the addition of PMI insurance I call the # listed in the Cancel document The Customer Relations department takes my issue and says they will research but it's Friday afternoon in Detroit so I won't hear from anyone until Monday I dont feel comfortable with that as I only have days to cancel the loanI call the loan servicing center in PhoenixThe loan Operations Manager said a Director will call me next morning I don't hear back from anyone for days as they are closed during the weekend for customers who are in the closing process I have to initiate calls on Monday late morning as no one has called me ywt I call Customer Relations in Detroit and they tell me they only have one director and they are out to lunch! I call the loan servicing center in Phoenix and finally speak to a Director The Director and I work out a somewhat financially agreeable compromise to the PMI Then I ask for hard copies of all docs and see another error affecting title I'm told again how sorry they are and they are going to do a deep dive into my loan to find any other improvements This was very stressful for me Therefore I don't recommend using this company I will say that once I was able to talk to the right people, they responded well But Rocket doesn't make it easy for the consumer to find the right people to resolve their issues
My overall experience with Quicken was AMAZING! From the beginning to the closing, everyone was friendly, informative and patient. I highly recommend Quicken.
Our experience was very positive, all of their reps were professional and very helpful.
This is the second home serviced by Quicken Loans. Both purchases and closings went smoothly. Our banker (Nick Bean) was terrific.
Excellent customer service, many resources for first time home buyers
I was very surprised at the speed that I was contacted Initially MrDan Klinck was the first person that I had contact with him I could not believe how much was done just by our first conversation I was referred by MrKlinck, to MrJeff Hurley Mr.Hurley was very nice and thorough I had occasion to speak to other staff and they were all very nice and courteous I closed within a month I am very surprised that all was done so quickly I had even a notary come to my house to get the documents signed Your company's name is very accurate, and I do appreciate in the manner that I was treated Thank you, Rosa Flores Castellon
Not single issue I got declined with my current bank Wells Fargo (who my current mortgage was with, and I bank with them regularly) I was doing a refinance with an equity cash out for remodeling QL was excellent from the very beginningI read all the negative reviewsI told them flat out what I read and what my concerns withI checked my paperwork each and every time throughout the process and saw no errors The whole process took just under days (right on schedule!) It was very easy to submit paperwork to them online, very easy to communicate with someone on the phone, email, txt etc and they never waited on me and I never really waited on them It was quite fast I liked that their website showed how each thing I submitted was being reviewed, and approved etc I couldn't have asked for a smoother process Oh and their rates and cash out was higher than what Wells Fargo tried to offer me and their fees were lower The closing process was easy, the person showed up on time and we were done in less than min I'm extremely happy with QL and I really like how their site transitioned to my loan/monthly payment format after closing It's far easier to read than Wells Fargo's site and it's broken down to see how different parts of your payment are used Thank you QL I would recommend you to anyone!
We applied for a mortgage thru Quicken Loans and it was a very pleasurable experience Everyone we dealt with was very helpful and professional They were always available when I had questions and if a message was left there was always a quick response They were in constant touch with us keeping us updated on the progress of our loan
very helpful in refi of My mortgagekept me well inform all the way in the processit took a short amount of time to complete
I have never had such an amazing experience with any home loan companyEveryone I dealt with was kind,listened to my needs and was on the ball with ever hurdle and hoop we encountered You all earned your pride with me and I will never deal with any other company I thank you from the bottom of my heart for getting me away from Wells Fargo and put all the hard work I have put into my home noticed Thank you again Loretta A .Shelton King
I was interested in a refinance on my home which was at a 5% Arm at yearsI was capable for a VA loan.Jim Roberts got me started on this and explained the process.He was very thoroughI qualified for the VA loan at 3.75% but due to my property and VA requirements my out buildings had to be stripped,primed and repainted.Living in Minnesota the middle of October was not exactly a good time to get this done.Jim switched me to a conventinal loan at 3.87%.This was still a very good savings for me,and I did not have to re-paint all my out buildings.I can honestly say it was a great experience with JIm and Quikens loan.They did exactly what they said and did it in a prompt manner No one I believe wants to pay closing costs but it is all part of the program.Thankyou Jim and Thankyou quikens loan on a job well done
This is the second time I've used Quicken Loans, and as before it was easy and fast I recommend them to anyone looking for this service
After being told we was approved and them taken $out of my bankand nobody even came to see the place and know fighting to get my $back
Rocket Mortgage and Quicken Loans made it VERY EASY for me to refinance at a low rate, I couldn't believe how easy and quick it wasThey were so helpful and fast to respond with any questions I had (and yes I had several) You do have to do some work on your end, you will spend a little time uploading the documents they need, but you would have to do that anywhere you go for a loan or Re-finance The Team that worked with me was VERY, VERY HELPFUL, the loan was funded without any issues and the money was in my account in just under weeks, INCREDIBLE!!!!! If I had to do it again, I WOULD NOT CHANGE A THING!! THANK YOU Quicken Loans & Rocket, your the BEST!!!!!! Jerry L from "Some where in TX"
Excellent customer service from all aspects! Very simple and easy process and every representative was “on top of their game” every step of the way Efficient and effective!! Would recommend them to anyone
Constant updates from Quicken during the process. Easy and quick
Third time working with Shelly B. @ Quicken Loans, and everything was handled smoothly. I love her energy, and I know she's going to give me the best offer for my situation. I always recommend not only Quicken Loans, but Shelly when my friends or family need financial products.
I came to Quicken Loans after my brother recommended them since he had had a pleasant experience obtaining his mortgage. I could not be happier with the service that they provided. Everyone involved in the loan process was extremely courteous and knowledgeable. The myql website used to upload my documents was very easy to use. Communication with the lending team was extremely easy through their online portal and they always responded promptly. I loved the fact that someone on the lending team was available even after banking hours! I would definitely recommend Quicken Loans to anyone looking to purchase a home.