My experience with Quicken Loan was surprisingly awesome, I was skeptical at first but after talking to my Rep Joe it was a great experiencethe follow up was great and everyone I talked to was pleasant and very willing to helpthe information they gave me was very helpfuli would absolutely recommend to anyone
Inconsistent experience - first person I talked to was great, but I had to jump off the phone for another call Second person I talked to was totally condescending, slow to respond and made even the conversation painful We're under contract, this was the 5th lender I'd spoken to, and given the experience, we're not going with Quicken Loans
Loan officer withheld information, and the senior researcher there backed him up for doing soIt's their company policy to just get you to apply Once I did, and started coming up against problems, the loan officer, who had been calling me 2+ times a day prior to me signing - stopped returning all calls!
Communication could have been a little better and less people involved in the process but even with a few hiccups our cash out refinance loan closed on time
This was my first home purchase and it was easier and faster than I thought it would beWe are very happy we were able to go with Quicken loansFriendly friendly great great customer serviceI am not used to that in my home town, so it makes me feel good when people show that they care about the experience I am havingI do intend to invest in more property and I will choose Quicken Loans again
It was very impressive of how easy and fast to have our mortgage refinancedThank you for helping us, as we were turned away from many financial institutions
I am very happy with Quicken Loans
Im not likely to recommend quicken in the futureThe interest rates were not better than anywhere else, it's very fast moving high pressure closing tactics, the do not make good on the financial promise (i.eGetting your $deposit back at closing when what they actually do is give you a loan for
More than the value of your mortgage and at like they're doing you a favor by sending you a check you have to pay interest on - also I was referred by a silver card friend and should have received $from quicken for that, I told them and they brushed it off like "we'll address that later...which never happened) the appraiser they used was very unprofessional, down right lied to me about repairs in my home and misstated my property size (under evaluated it by an acre- said it was .87, my back yard alone is over an acre)I spoke to no less than different people none of which was the person praising over my account/ loan and after almost daily calls leading up to the closing I have recieved zero calls after the close
The two benefits to me are the underwriter came to my house, and I can pay my bill onlineThey did state that they won't sell my loan which would be a positive but who knows it's true or not
Next time, I'll simply look locally so I have one person within driving distance to hold accountable
Fantastic experience with Quicken Loans
At first I was a little hesitant to go with a online/large vendorWas worried that I wouldn't get great customer service and almost went with a local mortgage broker
Quicken could not have been any betterThere was always someone there to help me through the processThe online portal was a fantastic tool to use and was really helpful
Overall, I would recommend using Quicken to all of my friends and family
The refinance process was quick and easyThe communication was greatIt was easy to reach my agent if I had a question and ALWAYS had a response with in 24hours!
My experience was good One of the things I liked was attention to detail and a seemed commitment to service my loanI'm not sure why but that sealed the deal for me I was sticking to Quicken Loan
I just received notice that the loan was sold to the Feds, Fannie Mae, the last company I wished to do business with
So much for words and assurances out of the mouths of sales folks I don't like *** Mae, I don't like banks and now I don't like Quicken Loan
Tom Brady
Very unreliable and slow to return callsI recently received a letter in the mail soliciting me to refinance my two properties into oneIt seemed like a good move on my part so I decided to call quicken loans to get the process started
I spoke with Kyle who was eager to take my personal information such as SS # and tax infoHe then stated he has to go and work on my loan request and will call me back in minutesWell days went by among numerous messages to Kyle at Quicken Loans regarding to at least let me know what is going on...I finally received a call from another loan officer who was apologetic
I also own a A+ accredited Revdex.com company and would never think of doing this to any of my clientsI feel that Quicken Loans is to big to fail type of a company therefore can afford to be slow to respond and give the feeling that you are begging for moneyI refused to do business with Quicken Loans and I fired them as my loan providerI decided to just go about what I was doing before I got their letter of solicitation and pay off my debt myself
Since the firing of Quicken Loans I have been harassed so much with different loan officers that I had to block their numberIf it continues I will go to the Attorney General and file harassment charges on this company This is an ego driven company preying on people with on the edge creditStay away
Small Business Owner
I used Quicken Loan to purchase my home and to do a refinance I was looking to purchase another home with my sister and because I used QL before there were no concerns in reaching out to QL for options However, this time the rep ran my credit report when I specifically told her that I would wait on that until I spoke with my sister Unknowingly she had already ran my credit report when she "verified" me on the phone; I thought she was verifying me as a customerI already know my credit report and in fact I told her what my credit score was since I monitor and verify it weekly with a credit monitoring company I called with concerns about this and right away they tell me that she informed me when she didn't, but they won't let me listen to the call and instead tell me what I said I reported it and escalated the concern about the misleading information and questions the rep Ashley asked; however, Bianca "resolution specialist" and Dylan "team leader" were very dismissive and telling me that is "the position of QL" and that nothing else will be done and stating that they are the highest level I can take this concern to I did not think that QL would be so unethical and deceptive in practice and unwilling to listen to concerns but after reading similar comments I now know they do this to other people as well As a current customer, plus referring two friends to QL that used them to purchase their homes, I expected them to listen to actually listen and find a resolution Won't use or refer this company again!
My experience with Quicken Loan was surprisingly awesome, I was skeptical at first but after talking to my Rep Joe it was a great experiencethe follow up was great and everyone I talked to was pleasant and very willing to helpthe information they gave me was very helpfuli would absolutely recommend to anyone
Inconsistent experience - first person I talked to was great, but I had to jump off the phone for another call Second person I talked to was totally condescending, slow to respond and made even the conversation painful We're under contract, this was the 5th lender I'd spoken to, and given the experience, we're not going with Quicken Loans
Loan officer withheld information, and the senior researcher there backed him up for doing soIt's their company policy to just get you to apply Once I did, and started coming up against problems, the loan officer, who had been calling me 2+ times a day prior to me signing - stopped returning all calls!
Communication could have been a little better and less people involved in the process but even with a few hiccups our cash out refinance loan closed on time
Great customer service! Thanks for all your help and making it as painless as possible
Great place to do business
Great customer service! Easiest refinance I have ever doneWonderful communication throughout the entire process
I had reservations but, this was an easy process & ALL the people were helpful & friendly! Thanks
My experience was that my refinance of my mortgage went easily and I experienced no problems
This was my first home purchase and it was easier and faster than I thought it would beWe are very happy we were able to go with Quicken loansFriendly friendly great great customer serviceI am not used to that in my home town, so it makes me feel good when people show that they care about the experience I am havingI do intend to invest in more property and I will choose Quicken Loans again
My experience with Quicken Loans was seamlessThe customer service was outstanding! There were no glitches and all was "smooth sailing"
It was very impressive of how easy and fast to have our mortgage refinancedThank you for helping us, as we were turned away from many financial institutions
I am very happy with Quicken Loans
Im not likely to recommend quicken in the futureThe interest rates were not better than anywhere else, it's very fast moving high pressure closing tactics, the do not make good on the financial promise (i.eGetting your $deposit back at closing when what they actually do is give you a loan for
More than the value of your mortgage and at like they're doing you a favor by sending you a check you have to pay interest on - also I was referred by a silver card friend and should have received $from quicken for that, I told them and they brushed it off like "we'll address that later...which never happened) the appraiser they used was very unprofessional, down right lied to me about repairs in my home and misstated my property size (under evaluated it by an acre- said it was .87, my back yard alone is over an acre)I spoke to no less than different people none of which was the person praising over my account/ loan and after almost daily calls leading up to the closing I have recieved zero calls after the close
The two benefits to me are the underwriter came to my house, and I can pay my bill onlineThey did state that they won't sell my loan which would be a positive but who knows it's true or not
Next time, I'll simply look locally so I have one person within driving distance to hold accountable
Fantastic experience with Quicken Loans
At first I was a little hesitant to go with a online/large vendorWas worried that I wouldn't get great customer service and almost went with a local mortgage broker
Quicken could not have been any betterThere was always someone there to help me through the processThe online portal was a fantastic tool to use and was really helpful
Overall, I would recommend using Quicken to all of my friends and family
The refinance process was quick and easyThe communication was greatIt was easy to reach my agent if I had a question and ALWAYS had a response with in 24hours!
My experience was good One of the things I liked was attention to detail and a seemed commitment to service my loanI'm not sure why but that sealed the deal for me I was sticking to Quicken Loan
I just received notice that the loan was sold to the Feds, Fannie Mae, the last company I wished to do business with
So much for words and assurances out of the mouths of sales folks I don't like *** Mae, I don't like banks and now I don't like Quicken Loan
Tom Brady
Very unreliable and slow to return callsI recently received a letter in the mail soliciting me to refinance my two properties into oneIt seemed like a good move on my part so I decided to call quicken loans to get the process started
I spoke with Kyle who was eager to take my personal information such as SS # and tax infoHe then stated he has to go and work on my loan request and will call me back in minutesWell days went by among numerous messages to Kyle at Quicken Loans regarding to at least let me know what is going on...I finally received a call from another loan officer who was apologetic
I also own a A+ accredited Revdex.com company and would never think of doing this to any of my clientsI feel that Quicken Loans is to big to fail type of a company therefore can afford to be slow to respond and give the feeling that you are begging for moneyI refused to do business with Quicken Loans and I fired them as my loan providerI decided to just go about what I was doing before I got their letter of solicitation and pay off my debt myself
Since the firing of Quicken Loans I have been harassed so much with different loan officers that I had to block their numberIf it continues I will go to the Attorney General and file harassment charges on this company This is an ego driven company preying on people with on the edge creditStay away
Small Business Owner
Altogether a very good experience, fast and easy to complete
this was a smooth transaction...I had constant contact with them...it was easy and hassle free
I used Quicken Loan to purchase my home and to do a refinance I was looking to purchase another home with my sister and because I used QL before there were no concerns in reaching out to QL for options However, this time the rep ran my credit report when I specifically told her that I would wait on that until I spoke with my sister Unknowingly she had already ran my credit report when she "verified" me on the phone; I thought she was verifying me as a customerI already know my credit report and in fact I told her what my credit score was since I monitor and verify it weekly with a credit monitoring company I called with concerns about this and right away they tell me that she informed me when she didn't, but they won't let me listen to the call and instead tell me what I said I reported it and escalated the concern about the misleading information and questions the rep Ashley asked; however, Bianca "resolution specialist" and Dylan "team leader" were very dismissive and telling me that is "the position of QL" and that nothing else will be done and stating that they are the highest level I can take this concern to I did not think that QL would be so unethical and deceptive in practice and unwilling to listen to concerns but after reading similar comments I now know they do this to other people as well As a current customer, plus referring two friends to QL that used them to purchase their homes, I expected them to listen to actually listen and find a resolution Won't use or refer this company again!