I think at QL most things depend on an individual mortgage bankerThe banker Ryan Vojtush, I have encountered was very disappointing and somewhat shadowFirst, he stated that he would make a soft inquiry into my credit reportThe inquiry he made was a hard oneI did not authorize to make hard inquirySecond, he never answered my direct questions about: a) what kind of loan, b) interest rate; c) the amount of loan and d) the closing costsInstead he was sending some custom texts and emails As a result, I wasted my timeLoan terms were totally unacceptable compared to what I currently haveThe closing cost was ridiculously and unrealistically highI am asking MrScott King to provide more training to your customer service personnel and eliminate the hard inquiry from my credit report
Thank you,
Boris Gorshkov
My initial experience was fine, everything throughout the re-finance process went wellUnfortunately during my closing I was informed that the home equity loan I HAD on my house was being closed within the re-financing of my homeThat equity loan was opened to pay for my son's college costs and I directed my Quicken Loans loan agent that I didn't want that loan to be closed or affected in anyway, because I would draw from that loan as needed to finance my son's collegeNot only was that direction given verbally, but it was also given in written form through email conversationsUnfortunately my direction was not adhered to and the equity loan would be closed out if we continued with the closingI was told at that time from the gentlemen that came over to my house to close on the loan that this situation could have been avoided due to paperwork called a subordination that gets submitted to my bank (Fifth Third) which they would have to approve to remain the secondary loan lenderAgain I was told this is something that happens all the time so it wasn't nothing special or out of the ordinaryThat said I called my loan Quicken loans agent requesting he send the subordination paperwork over to my bank so I wouldn't have to close that loanMy agent once again didn't follow my direction and just insisted it could take a couple weeks for everything to go through and since it could possibly take that long he couldn't guarantee me the rate that I was quoted during the refinancing processBasically he forced my back against the wall and gave me no other choice but to go through the hassle of reapplying for another home equity loanNow I feel confident the loan app will go through because my wife and I have excellent credit, but that's not the issueThe issue is my Quicken loans agent didn't do as I directed and he really wasn't willing to work with me after the fact besides saying he was sorry for his misunderstanding of my directionUnacceptable! that's not what I wanted to hear! Quicken Loans got my business this time because my back was against the wall and I was duped, but I guarantee they'll NEVER get my business again!
I connected with Quicken Loans through the relocation process with my new employerQuicken Loans delivered everything that I could have requestedI spent a few minutes on the phone with my advisor to get preapproval for a mortgageFrom there, most of the paperwork was handled online at my convenience with a few phone calls from the Quicken Loans team when appropriateEveryone I worked with was competent and professional leading to a smooth closing on my new homeI highly recommend Quicken Loans!
The team at Quicken Loans was exceptionalA special thank you to Dana who called within minutes of us posting questions on our QL pageThe process was quick and seamlessWe were able to monitor the whole process through QLThere were no surprises from the first conversation to the lastI would recommend Quicken to anyone refinancing!
All my mortgage issued where address accordingly regarding my biweekly payment plan and escrow account with easy document upload on line for immediate attention
Have a very good experienceEveryone was excellentI like the fact at closing , they came to me instead of having to find there locationMy brother and neighbor had recommended Quicken Loans to me
The team was on top of their gameThey were always engaged and would follow up through this processThe team was very knowledgeable, had a great attitude to help and delivered in closing on time with no issuesThank You!
Overall, I have to say that my experience with Quicken was very good They kept things updated in the 'To Do' tab, especially things that were needed from me Usually there was a 2-day delay from the time they received a document until it was considered complete My only complaint, which isn't their fault, is that they didn't start following up and hounding the VA inspector/appraiser until the inspection report was past due The people were always very nice and good at getting back to me quickly if I didn't speak with them directly I didn't particularly like the messaging board at first but it ended up being a good way to communicate
Ok, beginning with the good, in the end things worked out well and as we had originally expected But still a neutral review is in order Our experience was more complicated than it needed to have been, and it seemed that on several occasions the QL left hand didn't know what the right hand was doing The mortgage banker who called and initiated the process was clear on what would be required, but once he handed off action to the next folks, it was clear that coordination was lacking This was a refinance of a QL loan and should have been simpler But the folks I mostly dealt with consistently told me things at odds with what the mortgage banker had said with regard to required documentation and closing costs We had also been assured this would be simple It was not And in one case an underwriter had an additional question (and request for documentation) which clearly indicated he hadn't read available documentation correctlyFrankly, it often seemed we were dealing with the B team, and intervention at another level in QL was required On multiple occasions we were very close to walking away from this whole thing In the end, things worked out, but the "amazed" we experienced is not what I suspect QL means in its advertising All this said, once issues were resolved, the process was very fast and changeover from old to new mortgage was very quick And I will say that the folks we dealt with took our many complaints seriously So, overall, I think it's fair to say that all of the folks we personally dealt with were pleasant and earnest, but the lack of internal QL communication and/or coordination was of concern until the very end
I had a positive experience refinancing my mortgage with Quicken LoansThe process was seemlessly done on line with representatives checking in so often to make dure all was going wellI will not hesitate to refer s friend or family to Quicken LoansI will definetly do more business with Quicken Loans
My refinance experience with Quicken Loans was simply excellent All paperwork was submitted on line which made the entire process quick and easyMy closing was done within days with an interest rate I am very pleased with My mortgage Banker Robert Davis and Personal loan officer Laporcha Turner advised me each step of the way during the whole lending processThey were very knowledgeable and quick to respond to any questions I may have hadI am completely satisfied to be a customer of Quicken Loans
My house refi was an amazingly easy and pleasant experienceI tried to determine if Quicken Loans could have done anything to improve my experience, but I couldn't think of any improvementsGood job to Quicken Loans
While dealing with my home purchase I dealt with a few setbacks and the teams at quicken loans worked with me every step of the wayEveryone was very informative and thorough with what needed to be done and how to do it
Very fast and easy working with this mortgage company! Friendly service and quick response Would definitely recommend and would do buisness with them in the future
I have owned over houses in my life (with mortgages)I got into rental properties in the 1990'sI purchased my current house years ago and went through HELL (Welsfargo) to get the loan! Then resently I wanted to refinance to a year mortgage and use my credit unionAfter waiting months just to get an appraisal I decided to call Quicken LoansTruly the best service I have ever received in bankingLike going to a five star restaurant without the big tab! They Appraised and closed in less than three weeks! Also came to my house for the closing! I will always come back to them for any future purchases!
I had wonderful experience with the entire Quicken Loan teamEverything went smoothly and my closing occurred within the expected time I loved their email system alerts/platform which keep syou updated on the progress of the loan and tells you what items you need to submit I have never seen a system to compare with this in ease of use I highly recommend Quicken Loans
Just refinanced my home with Quicken LoansThe whole process was super-easy mostly due to my banker John Siegmund, his team, and the on-line tools which they haveI highly recommend them to anyone seeking a home loan
John CHarris
I think at QL most things depend on an individual mortgage bankerThe banker Ryan Vojtush, I have encountered was very disappointing and somewhat shadowFirst, he stated that he would make a soft inquiry into my credit reportThe inquiry he made was a hard oneI did not authorize to make hard inquirySecond, he never answered my direct questions about: a) what kind of loan, b) interest rate; c) the amount of loan and d) the closing costsInstead he was sending some custom texts and emails As a result, I wasted my timeLoan terms were totally unacceptable compared to what I currently haveThe closing cost was ridiculously and unrealistically highI am asking MrScott King to provide more training to your customer service personnel and eliminate the hard inquiry from my credit report
Thank you,
Boris Gorshkov
My initial experience was fine, everything throughout the re-finance process went wellUnfortunately during my closing I was informed that the home equity loan I HAD on my house was being closed within the re-financing of my homeThat equity loan was opened to pay for my son's college costs and I directed my Quicken Loans loan agent that I didn't want that loan to be closed or affected in anyway, because I would draw from that loan as needed to finance my son's collegeNot only was that direction given verbally, but it was also given in written form through email conversationsUnfortunately my direction was not adhered to and the equity loan would be closed out if we continued with the closingI was told at that time from the gentlemen that came over to my house to close on the loan that this situation could have been avoided due to paperwork called a subordination that gets submitted to my bank (Fifth Third) which they would have to approve to remain the secondary loan lenderAgain I was told this is something that happens all the time so it wasn't nothing special or out of the ordinaryThat said I called my loan Quicken loans agent requesting he send the subordination paperwork over to my bank so I wouldn't have to close that loanMy agent once again didn't follow my direction and just insisted it could take a couple weeks for everything to go through and since it could possibly take that long he couldn't guarantee me the rate that I was quoted during the refinancing processBasically he forced my back against the wall and gave me no other choice but to go through the hassle of reapplying for another home equity loanNow I feel confident the loan app will go through because my wife and I have excellent credit, but that's not the issueThe issue is my Quicken loans agent didn't do as I directed and he really wasn't willing to work with me after the fact besides saying he was sorry for his misunderstanding of my directionUnacceptable! that's not what I wanted to hear! Quicken Loans got my business this time because my back was against the wall and I was duped, but I guarantee they'll NEVER get my business again!
Fast and Easy
The way to do it
I connected with Quicken Loans through the relocation process with my new employerQuicken Loans delivered everything that I could have requestedI spent a few minutes on the phone with my advisor to get preapproval for a mortgageFrom there, most of the paperwork was handled online at my convenience with a few phone calls from the Quicken Loans team when appropriateEveryone I worked with was competent and professional leading to a smooth closing on my new homeI highly recommend Quicken Loans!
The team at Quicken Loans was exceptionalA special thank you to Dana who called within minutes of us posting questions on our QL pageThe process was quick and seamlessWe were able to monitor the whole process through QLThere were no surprises from the first conversation to the lastI would recommend Quicken to anyone refinancing!
All my mortgage issued where address accordingly regarding my biweekly payment plan and escrow account with easy document upload on line for immediate attention
Have a very good experienceEveryone was excellentI like the fact at closing , they came to me instead of having to find there locationMy brother and neighbor had recommended Quicken Loans to me
The team was on top of their gameThey were always engaged and would follow up through this processThe team was very knowledgeable, had a great attitude to help and delivered in closing on time with no issuesThank You!
Overall, I have to say that my experience with Quicken was very good They kept things updated in the 'To Do' tab, especially things that were needed from me Usually there was a 2-day delay from the time they received a document until it was considered complete My only complaint, which isn't their fault, is that they didn't start following up and hounding the VA inspector/appraiser until the inspection report was past due The people were always very nice and good at getting back to me quickly if I didn't speak with them directly I didn't particularly like the messaging board at first but it ended up being a good way to communicate
Great companyVery easy to work withMake the entire process simple and painless
Ok, beginning with the good, in the end things worked out well and as we had originally expected But still a neutral review is in order Our experience was more complicated than it needed to have been, and it seemed that on several occasions the QL left hand didn't know what the right hand was doing The mortgage banker who called and initiated the process was clear on what would be required, but once he handed off action to the next folks, it was clear that coordination was lacking This was a refinance of a QL loan and should have been simpler But the folks I mostly dealt with consistently told me things at odds with what the mortgage banker had said with regard to required documentation and closing costs We had also been assured this would be simple It was not And in one case an underwriter had an additional question (and request for documentation) which clearly indicated he hadn't read available documentation correctlyFrankly, it often seemed we were dealing with the B team, and intervention at another level in QL was required On multiple occasions we were very close to walking away from this whole thing In the end, things worked out, but the "amazed" we experienced is not what I suspect QL means in its advertising All this said, once issues were resolved, the process was very fast and changeover from old to new mortgage was very quick And I will say that the folks we dealt with took our many complaints seriously So, overall, I think it's fair to say that all of the folks we personally dealt with were pleasant and earnest, but the lack of internal QL communication and/or coordination was of concern until the very end
I had a positive experience refinancing my mortgage with Quicken LoansThe process was seemlessly done on line with representatives checking in so often to make dure all was going wellI will not hesitate to refer s friend or family to Quicken LoansI will definetly do more business with Quicken Loans
My refinance experience with Quicken Loans was simply excellent All paperwork was submitted on line which made the entire process quick and easyMy closing was done within days with an interest rate I am very pleased with My mortgage Banker Robert Davis and Personal loan officer Laporcha Turner advised me each step of the way during the whole lending processThey were very knowledgeable and quick to respond to any questions I may have hadI am completely satisfied to be a customer of Quicken Loans
My house refi was an amazingly easy and pleasant experienceI tried to determine if Quicken Loans could have done anything to improve my experience, but I couldn't think of any improvementsGood job to Quicken Loans
Outstanding service, beginning to end, with great follow-up! The ease vsbank is no comparison, QL's is the best!!
While dealing with my home purchase I dealt with a few setbacks and the teams at quicken loans worked with me every step of the wayEveryone was very informative and thorough with what needed to be done and how to do it
Very fast and easy working with this mortgage company! Friendly service and quick response Would definitely recommend and would do buisness with them in the future
I have owned over houses in my life (with mortgages)I got into rental properties in the 1990'sI purchased my current house years ago and went through HELL (Welsfargo) to get the loan! Then resently I wanted to refinance to a year mortgage and use my credit unionAfter waiting months just to get an appraisal I decided to call Quicken LoansTruly the best service I have ever received in bankingLike going to a five star restaurant without the big tab! They Appraised and closed in less than three weeks! Also came to my house for the closing! I will always come back to them for any future purchases!
I had wonderful experience with the entire Quicken Loan teamEverything went smoothly and my closing occurred within the expected time I loved their email system alerts/platform which keep syou updated on the progress of the loan and tells you what items you need to submit I have never seen a system to compare with this in ease of use I highly recommend Quicken Loans
Just refinanced my home with Quicken LoansThe whole process was super-easy mostly due to my banker John Siegmund, his team, and the on-line tools which they haveI highly recommend them to anyone seeking a home loan
John CHarris