When we first started the loan process, things went really wellMy husband and I had our approval within an hour and so from there we started the house searchMy husband had a small personal business on the side the past couple of years and we were able to write off mileage etcon out tax return, showing a loss, so I was a little concerned about that but the banker assured me that since we weren't "in business" any more there wouldn't be an issue and that we could just write a letter saying we closed the business.Great! Being from a small town, we wanted to make sure we had solid underwriter approval before making an offer on a house we foundOur banker called us and said he talked to underwriting and there are no issues and that we were "solid", he even called our real estate agent to put a good word inWe had an offer accepted and started sending documents over that were requested from the underwriters and paid for an early appraisal to get the ball rollingAs things progressed, things started getting a little rockyLoan terms kept changing but we decided to keep going with the progressWe set a closing date, and the banker recommended purchasing the appraisal early, so we didweeks before we were set to close, we get a phone call saying that underwriting denied our documents proving the business was closed and that we couldn't move forward with the loan...WHAT!! I immediately went to work asking what other documents could be provided to prove the business was closed being it was not a legal entity, and the banker didn't even know! How do you not know?! I took to a real estate attorney and he said that he would write up an affidavit for us and that should most definitely be sufficientI contacted the banker to tell him this and he quit responding to meHe basically gave up on helping us, after I wasted months of my time and spent $on an appraisal that I won't get my money back forI felt completely taken advantage of and blown offWe are now starting over with a local bank, which I should have done in the first placeI contacted our real estate agent to let him know what was going on and he told me that this was the third person he has dealt with in a matter of months that the same thing happened to! They should be investigatedI will never recommend Quicken Loans, what a waste
I am 100% satisfied with my experience It took only days start to finish for my refinance and Jonathan took great care of answering all of my questions I would not hesitate to use them again if needed I would easily give Jonathan stars if possible!
Although I was able to obtain a refinanced mortgage with Quicken Loans the procedure was,certainly not "quick"With my excellent credit score and am impeccable record of paying my bills in a timely manner I expected a,faster turn around timeLooking back it,was,one lengthy processI did enjoy talking to most,of your personnel
I had a wonderful experience with the three people that I worked with throughout the processThe only issue I had was that Quicken needed a specific appraisal and still needed it two weeks from closing and I was unaware of that until it had become a problemIt was taken care of and I closed on the original dateIt was a quick and relatively smooth process
Hello my experience with Quicken Loans has been great they done everything they said and in the time frame that was neededI truly would recommend them to anyone they are the bestI thank everyone that had apart in my loan
Quicken Loans provided the best mortgage experience The staff are extremely knowledgeable and provided the best information The representative gained my full confidence in the initial conversation making a clear distinction between the reliability of information provided by other sources
The process required little effort and ongoing communication kept me current Quick!!!
I recently refinanced my home with Quicken loans and it was the most pain free experiences of my life They were able to obtain all of the documents required on my behalf and from start to finish the process was so easy I don’t think I will refinance with a traditional bank ever again
Recently refinanced my home with Quickens Loans, IncEasily done through the step by step process that was
set up with QuickensVery professional and friendlyCalls were returned emails answered in a timely mannerWith today's technologies, this is truly the way to go
Quicken Mortgage known as Rocket Mortgage took all my information over phone and after days they said that I was pre-approved for a 90,Loan and not even days before closing they said that they could not do the loan because I have not been in the house that I'm leasing for 6mos then they said they would push the closing of loan back a few months so it will be close to 6mos even knowing I told them I had over a year in rental history, further more they
took a appraisal fee when they push back closing then Mr Eric came and still denied my loan after he inform me that underwriter agree with the loan closing July instead of June I was very upset about the whole process and made to believe my loan was approved and it wasn't
I was completely happy with the service and had no complaintsEvery person that I dealt with was informative, polite, and professionalI would recommend the office I don't want it to anyone I know
ALL your staff, Jackson, Penny, etc etc etc were great to work with even with soooo many steps, documents, phone calls, emails, etcthe process went quickly
AND this may lend the opportunity to discuss the etc etc etc There are just TOOOOOO many folks to deal with and it gets VERY confusing as to who they are and what their process is in making the loan happen Would be nice to cut down the # of folks we deal with, but if that slows the process then nevermind!
Everything went great until we got near closingThe closing package had a form in it in someone else's nameWhen I pointed that out, closing was postponed until the issue could be resolvedThe next day the closing was rescheduled, but the incorrect form was still in the closing packageWhen I brought this to their attention a second time, I was basically blown off with words to the effect that closing was scheduled and all necessary forms were thereIt turned out that was trueThe incorrect form was an extraneous formAt closing, I refused to sign it and everything went through just fineWhy couldn't somebody have explained that it was an extraneous form?
I have been with this mortgage company for yearsThey contacted me to refinance and were very pushy on getting it done now now nowWe did decide to go aheadHad an appraisal done which was assigned by them-John MartellHis appraisal came in about $less than anticipatedWas actually $5k less than the one in 2014, though we had done some updatingI contacted him and he said he felt bad for us and would re-look at the appraisal if Quicken would allow itThe first person I contacted about this was Boyd Adams, the client care specialist appointed to meHe almost immediately said they would not have him take a look at the loanThen I contacted Yale Rosen , the banker, who said Boyd should not even be involved with that process and is not licensed to to soLong story short, submitted a dispute, heard nothing for quite some time, then was contacted by Michael in the department where disputes are handledHe was very rude, would not even have the appraiser take another lookso, I MOVED MY LOAN TO JG WENTWORTH and am so happy! The appraiser just came to my house and appraised my home at $38,more than MartellHow?? I cleaned my house and staged it as if to sell it, and invested $in my backyard and had the home painted...ALL THINGS THAT SHOULDN'T REALLY MAKE A HUGE DIFFERENCEGoodbye Quicken!
When we first started the loan process, things went really wellMy husband and I had our approval within an hour and so from there we started the house searchMy husband had a small personal business on the side the past couple of years and we were able to write off mileage etcon out tax return, showing a loss, so I was a little concerned about that but the banker assured me that since we weren't "in business" any more there wouldn't be an issue and that we could just write a letter saying we closed the business.Great! Being from a small town, we wanted to make sure we had solid underwriter approval before making an offer on a house we foundOur banker called us and said he talked to underwriting and there are no issues and that we were "solid", he even called our real estate agent to put a good word inWe had an offer accepted and started sending documents over that were requested from the underwriters and paid for an early appraisal to get the ball rollingAs things progressed, things started getting a little rockyLoan terms kept changing but we decided to keep going with the progressWe set a closing date, and the banker recommended purchasing the appraisal early, so we didweeks before we were set to close, we get a phone call saying that underwriting denied our documents proving the business was closed and that we couldn't move forward with the loan...WHAT!! I immediately went to work asking what other documents could be provided to prove the business was closed being it was not a legal entity, and the banker didn't even know! How do you not know?! I took to a real estate attorney and he said that he would write up an affidavit for us and that should most definitely be sufficientI contacted the banker to tell him this and he quit responding to meHe basically gave up on helping us, after I wasted months of my time and spent $on an appraisal that I won't get my money back forI felt completely taken advantage of and blown offWe are now starting over with a local bank, which I should have done in the first placeI contacted our real estate agent to let him know what was going on and he told me that this was the third person he has dealt with in a matter of months that the same thing happened to! They should be investigatedI will never recommend Quicken Loans, what a waste
The entire refinance process was very positive Their customer service is outstanding!
I am 100% satisfied with my experience It took only days start to finish for my refinance and Jonathan took great care of answering all of my questions I would not hesitate to use them again if needed I would easily give Jonathan stars if possible!
Although I was able to obtain a refinanced mortgage with Quicken Loans the procedure was,certainly not "quick"With my excellent credit score and am impeccable record of paying my bills in a timely manner I expected a,faster turn around timeLooking back it,was,one lengthy processI did enjoy talking to most,of your personnel
I received a good interest rate and was extremely pleased with all the people that worked on my loan
I had a wonderful experience with the three people that I worked with throughout the processThe only issue I had was that Quicken needed a specific appraisal and still needed it two weeks from closing and I was unaware of that until it had become a problemIt was taken care of and I closed on the original dateIt was a quick and relatively smooth process
Hello my experience with Quicken Loans has been great they done everything they said and in the time frame that was neededI truly would recommend them to anyone they are the bestI thank everyone that had apart in my loan
Quicken Loans provided the best mortgage experience The staff are extremely knowledgeable and provided the best information The representative gained my full confidence in the initial conversation making a clear distinction between the reliability of information provided by other sources
The process required little effort and ongoing communication kept me current Quick!!!
We have had a wonderful experience with quicken loansThis is our third loan with them and we would not go anywhere else
I recently refinanced my home with Quicken loans and it was the most pain free experiences of my life They were able to obtain all of the documents required on my behalf and from start to finish the process was so easy I don’t think I will refinance with a traditional bank ever again
DON'T BORROW FROM THESES *** ORIFICES
Recently refinanced my home with Quickens Loans, IncEasily done through the step by step process that was
set up with QuickensVery professional and friendlyCalls were returned emails answered in a timely mannerWith today's technologies, this is truly the way to go
Quicken Mortgage known as Rocket Mortgage took all my information over phone and after days they said that I was pre-approved for a 90,Loan and not even days before closing they said that they could not do the loan because I have not been in the house that I'm leasing for 6mos then they said they would push the closing of loan back a few months so it will be close to 6mos even knowing I told them I had over a year in rental history, further more they
took a appraisal fee when they push back closing then Mr Eric came and still denied my loan after he inform me that underwriter agree with the loan closing July instead of June I was very upset about the whole process and made to believe my loan was approved and it wasn't
Great company easy to work with
I was completely happy with the service and had no complaintsEvery person that I dealt with was informative, polite, and professionalI would recommend the office I don't want it to anyone I know
This is the second home serviced by Quicken Loans Both purchases and closings went smoothly Our banker (Nick Bean) was terrific
happy with loan and people were great-thx again
ALL your staff, Jackson, Penny, etc etc etc were great to work with even with soooo many steps, documents, phone calls, emails, etcthe process went quickly
AND this may lend the opportunity to discuss the etc etc etc There are just TOOOOOO many folks to deal with and it gets VERY confusing as to who they are and what their process is in making the loan happen Would be nice to cut down the # of folks we deal with, but if that slows the process then nevermind!
Everything went great until we got near closingThe closing package had a form in it in someone else's nameWhen I pointed that out, closing was postponed until the issue could be resolvedThe next day the closing was rescheduled, but the incorrect form was still in the closing packageWhen I brought this to their attention a second time, I was basically blown off with words to the effect that closing was scheduled and all necessary forms were thereIt turned out that was trueThe incorrect form was an extraneous formAt closing, I refused to sign it and everything went through just fineWhy couldn't somebody have explained that it was an extraneous form?
I have been with this mortgage company for yearsThey contacted me to refinance and were very pushy on getting it done now now nowWe did decide to go aheadHad an appraisal done which was assigned by them-John MartellHis appraisal came in about $less than anticipatedWas actually $5k less than the one in 2014, though we had done some updatingI contacted him and he said he felt bad for us and would re-look at the appraisal if Quicken would allow itThe first person I contacted about this was Boyd Adams, the client care specialist appointed to meHe almost immediately said they would not have him take a look at the loanThen I contacted Yale Rosen , the banker, who said Boyd should not even be involved with that process and is not licensed to to soLong story short, submitted a dispute, heard nothing for quite some time, then was contacted by Michael in the department where disputes are handledHe was very rude, would not even have the appraiser take another lookso, I MOVED MY LOAN TO JG WENTWORTH and am so happy! The appraiser just came to my house and appraised my home at $38,more than MartellHow?? I cleaned my house and staged it as if to sell it, and invested $in my backyard and had the home painted...ALL THINGS THAT SHOULDN'T REALLY MAKE A HUGE DIFFERENCEGoodbye Quicken!