Smooth and super easyMy personal banker texted me regularly providing updates and responded very quickly when I had questions or concernsThey provided the best plan for me to have the lowest monthly payment and worked directly with my company to get everything settled upGreat experience
Very fast and easy working with this mortgage company! Friendly service and quick response Would definitely recommend and would do buisness with them in the future
My wife and I purchased a 2nd home in North Carolina and the whole Quicken Loans team was great! They worked hard with us to close within our timeline of 26-daysWe understood that it would also require work on our part to help make the deadline, which meant great communication
We very much appreciated the online technology that Quicken Loans usesIt made things very convenient and we could work on things in the evening and they would be there for them in the morning and they always processed things within hours and kept us notified
Patrick (senior mortgage banker) and Billy (our senior purchase specialist) were great to work withPatrick even gave me his cell phone to call him if we ran into any problems
Great team and great work!
Thank you for all your help and support on us closing on our 2nd home in 26-days!
Loan associate pressured me into making a $deposit when I initially inquired about a loanI was still unsure if I would even need a loan but I was assured it would be fully refunded to me if I opted out and was told I had to make this deposit to lock in my rate before they went upI made the initial deposit and then later I decided to opt out before any appraisals or reports were madeQuicken Loans DID NOT refund me depositI would not recommend them nor do I appreciate being lied to by Quicken Loans representative Peter Isho
I kept seeing advertisements that Quicken Loan had great programs for First Time HomebuyersI submitted an application and I received a call really quickI spoke with the first representative who said everything looked great and he was going to talk to his supervisorHis supervisor then contacted me and explained two great loan optionsOne was a 3% down option with no PMI, and the other was a 1% down option with PMIHe told me I qualified and that I wouldn't have to come more than $out of pocket after my earnest money and good faith depositIt was a struggle every step of the wayNothing was ever explained to meI then got transitioned to another person, the underwriterI had to submit a pay stub almost every week without reasonI was then told my property taxes were three times as much as the quote I received from my tax assessors' officeAnother gentleman contacted me and told me there was nothing I could do and that the single-family home I was buying couldn't be purchased yet because it was a condo (it's not a condo.) The 2nd guy I spoke with contacted me again and said he was going to work everything outThe rude gentleman called me again and said my homeowner's insurance was now twice as much as quoted and that I no longer qualified and was not approved for the mortgageI spent another hour on the phone with the supervisor who said there was a mistake and my insurance was accidentally added twiceAround weeks before closing the supervisor contacts me and says that they no longer can honor the 1% down option and that I'm going to have to put 3% downThis would have been nice to know a month earlierThey then hide origination points, tell me they're going to cover it, and then when I go over my closing disclosure, days before I close, I see they aren't covering the entire costI was told I'd be paying $3,out of pocket and I ended up paying $moreThe whole process I was toyed with and lied toI wish I had known more about the entire mortgage process from the beginningThey continuously made me believe that everything that happened was just a simple error, when in reality they baited me with the 1% down option so I would sign on and ask for more money when I had no other choice in order to close on my house on time because my current lease was upIt was completely miserable and I was in tears every step of the wayThey are not the lender you think they are
Just want to THANK Danillie ( I know I spelled her name wrong ) who helped through every step that I did not understand and unlike other companies called me back within a reasonable time My experience with Quicken Loans went very smooth THANK YOU
Our very recent re-financing with Quicken Loans was by far the very best home loan experience my husband and I have ever had From the initial contact to our closing, the process was near flawless and very timely My access to Quicken Loans' via "My Quicken Loans", and daily email updates left us always "in the know" My husband and I both believe that customer communication is key, and Quicken Loans has mastered that system
I was completely happy with the service and had no complaintsEvery person that I dealt with was informative, polite, and professionalI would recommend the office I don't want it to anyone I know
I just closed on my refinance and have yet to pay my first mortgage payment to Quicken Loans (due March1) but I'm going to speak to the process of getting this farI am a single parent with children (adults now) and own my own modest but sustainable business that I lovePrevious attempts over the past many years to consolidate a first mortgage and a line of credit and lock in a lower interest rate were all met with rejection by various lenders (including I'll add, Quicken Loans) despite a steady and stellar credit historyThe debt to income ratio was always too lowIt's frustrating not to qualify to get that modified but nevertheless, I was regularly rejected so after enough attempts I stopped tryingSo first off, Quicken Loan's salesman was like a bulldog with a bone or a seasoned fisherman with a challenging catch at the other end of the line -- persevered just enough not to put me off but not to lose me so step 1, accomplishedAnd although there were bumps in the road with some of the figures (READ YOUR DOCUMENTS CAREFULLY AND DO SOME MATH TO MAKE SURE THE OFFER IS HELPFUL OR FIND SOMEONE YOU TRUST WHO CAN HELP YOU DETERMINE THAT) , the ability to work through and past them and still close the deal is what prompts me to actually write a review, and a positive one at thatAlso their online system of document sharing was user friendly and helped expedite all the necessary documents required during the processWithout exception, everyone I spoke along the way with was very easy to talk to and did their job wellFortunately I've never missed a house payment in over years of living in my house and I plan to keep up that pattern so I anticipate it will be only smooth sailing going forwardThank you Quicken Loans
What a great experience I had with my refinance with Quicken Loans! Each person to whom I spoke was pleasant, efficient and accommodating The entire process took only weeks I would recommend Quicken to anyone
ALL your staff, Jackson, Penny, etc etc etc were great to work with even with soooo many steps, documents, phone calls, emails, etcthe process went quickly
AND this may lend the opportunity to discuss the etc etc etc There are just TOOOOOO many folks to deal with and it gets VERY confusing as to who they are and what their process is in making the loan happen Would be nice to cut down the # of folks we deal with, but if that slows the process then nevermind!
I was in a financial bind after my divorceMy story is not unique, it's my story of reaching a point that I had to seek a financial changeQuicken Loans was the answerThey worked with me to give me a new foundation of financial securityToday I am able to move forward knowing their knowledge and eagerness to provide the best option to meet my financial needs has been metWorking with their staff, ESP Kyle and Melissa,made me feel like I was familyTheir best interest was taking care of me as if I was someone dear to themThey are all professional, dedicated, and willing to walk you through the process each step of the wayIf you need a financial change regarding a refinance on your loan, I highly recommend themIt was a blessing for me! Thank you Quicken Loans!
I called to make a payment for July (August was also due bc I was behind) and would pay August in a few days The csr (said his name was Julian) asked me if I was living in the house and if it was being maintained? What? I just asked to make a payment so why are you asking me off and weird questions about my house? What does that have to do with me wanting to make a payment? I usually pay by checking account but decided to pay by Western Union this time but needed a code to go with the payment and he said Western Union was not an option for me since I owe months? Its 8/and Western Union is same day He refused to take my checking account payment unless I included August I spoke to his supervisor (Angela, she said) and she was more rude and aggressive and also refused the payment and asked why I am only paying July and if I had the money then I should just pay both months when I just said I would pay in a few days She also asked me if I planned on selling the house??? I did not entertain anymore invasive questions and asked to speak to her supervisor which she refused She said I had to answer financial questions for minutes about my income and debt for an analysis to see if they could set up a payment plan I never asked for a payment plan all I wanted to do was pay a month I hung up and used the automated system to pay July and it took the payment What a joke, worst customer service I have ever encountered period Why all the personal questions? Why not take a mortgage payment? Seems like they want you to get more behind so they can try and foreclose the property Why else would a mortgage company not want your payment?
Oh my goodness, my experience with Quicken Loans was so positive, I still cannot believe how smoothly everything went! Everything from start to finish, in our refinancing experience, took less than a month to closing Thanks to the team for displaying such professionalism and humanity in helping us to understand each step in the whole refinancing process keep up the great work ethics!
The entire team of people we worked with was efficient outgoing and professionalIt made the loan experience fairly painlessThey made the effort to contact us with every needed step and checked in even if nothing was needed
My house refi was an amazingly easy and pleasant experienceI tried to determine if Quicken Loans could have done anything to improve my experience, but I couldn't think of any improvementsGood job to Quicken Loans
Quicken Loans is the best mortgage experience I'd ever had; working with Taylor and Maureen made it so easyThey were quick, efficient and personable, but most importantly things got done in a timely manner and I always knew were we were in the process
I had a wonderful experience with Quicken LoansThey made our refi process so easy and painlessI would highly recommend this company to anyone of my family or friends!
Smooth and super easyMy personal banker texted me regularly providing updates and responded very quickly when I had questions or concernsThey provided the best plan for me to have the lowest monthly payment and worked directly with my company to get everything settled upGreat experience
Very fast and easy working with this mortgage company! Friendly service and quick response Would definitely recommend and would do buisness with them in the future
My wife and I purchased a 2nd home in North Carolina and the whole Quicken Loans team was great! They worked hard with us to close within our timeline of 26-daysWe understood that it would also require work on our part to help make the deadline, which meant great communication
We very much appreciated the online technology that Quicken Loans usesIt made things very convenient and we could work on things in the evening and they would be there for them in the morning and they always processed things within hours and kept us notified
Patrick (senior mortgage banker) and Billy (our senior purchase specialist) were great to work withPatrick even gave me his cell phone to call him if we ran into any problems
Great team and great work!
Thank you for all your help and support on us closing on our 2nd home in 26-days!
Loan associate pressured me into making a $deposit when I initially inquired about a loanI was still unsure if I would even need a loan but I was assured it would be fully refunded to me if I opted out and was told I had to make this deposit to lock in my rate before they went upI made the initial deposit and then later I decided to opt out before any appraisals or reports were madeQuicken Loans DID NOT refund me depositI would not recommend them nor do I appreciate being lied to by Quicken Loans representative Peter Isho
I kept seeing advertisements that Quicken Loan had great programs for First Time HomebuyersI submitted an application and I received a call really quickI spoke with the first representative who said everything looked great and he was going to talk to his supervisorHis supervisor then contacted me and explained two great loan optionsOne was a 3% down option with no PMI, and the other was a 1% down option with PMIHe told me I qualified and that I wouldn't have to come more than $out of pocket after my earnest money and good faith depositIt was a struggle every step of the wayNothing was ever explained to meI then got transitioned to another person, the underwriterI had to submit a pay stub almost every week without reasonI was then told my property taxes were three times as much as the quote I received from my tax assessors' officeAnother gentleman contacted me and told me there was nothing I could do and that the single-family home I was buying couldn't be purchased yet because it was a condo (it's not a condo.) The 2nd guy I spoke with contacted me again and said he was going to work everything outThe rude gentleman called me again and said my homeowner's insurance was now twice as much as quoted and that I no longer qualified and was not approved for the mortgageI spent another hour on the phone with the supervisor who said there was a mistake and my insurance was accidentally added twiceAround weeks before closing the supervisor contacts me and says that they no longer can honor the 1% down option and that I'm going to have to put 3% downThis would have been nice to know a month earlierThey then hide origination points, tell me they're going to cover it, and then when I go over my closing disclosure, days before I close, I see they aren't covering the entire costI was told I'd be paying $3,out of pocket and I ended up paying $moreThe whole process I was toyed with and lied toI wish I had known more about the entire mortgage process from the beginningThey continuously made me believe that everything that happened was just a simple error, when in reality they baited me with the 1% down option so I would sign on and ask for more money when I had no other choice in order to close on my house on time because my current lease was upIt was completely miserable and I was in tears every step of the wayThey are not the lender you think they are
Just want to THANK Danillie ( I know I spelled her name wrong ) who helped through every step that I did not understand and unlike other companies called me back within a reasonable time My experience with Quicken Loans went very smooth THANK YOU
Our very recent re-financing with Quicken Loans was by far the very best home loan experience my husband and I have ever had From the initial contact to our closing, the process was near flawless and very timely My access to Quicken Loans' via "My Quicken Loans", and daily email updates left us always "in the know" My husband and I both believe that customer communication is key, and Quicken Loans has mastered that system
I was completely happy with the service and had no complaintsEvery person that I dealt with was informative, polite, and professionalI would recommend the office I don't want it to anyone I know
I just closed on my refinance and have yet to pay my first mortgage payment to Quicken Loans (due March1) but I'm going to speak to the process of getting this farI am a single parent with children (adults now) and own my own modest but sustainable business that I lovePrevious attempts over the past many years to consolidate a first mortgage and a line of credit and lock in a lower interest rate were all met with rejection by various lenders (including I'll add, Quicken Loans) despite a steady and stellar credit historyThe debt to income ratio was always too lowIt's frustrating not to qualify to get that modified but nevertheless, I was regularly rejected so after enough attempts I stopped tryingSo first off, Quicken Loan's salesman was like a bulldog with a bone or a seasoned fisherman with a challenging catch at the other end of the line -- persevered just enough not to put me off but not to lose me so step 1, accomplishedAnd although there were bumps in the road with some of the figures (READ YOUR DOCUMENTS CAREFULLY AND DO SOME MATH TO MAKE SURE THE OFFER IS HELPFUL OR FIND SOMEONE YOU TRUST WHO CAN HELP YOU DETERMINE THAT) , the ability to work through and past them and still close the deal is what prompts me to actually write a review, and a positive one at thatAlso their online system of document sharing was user friendly and helped expedite all the necessary documents required during the processWithout exception, everyone I spoke along the way with was very easy to talk to and did their job wellFortunately I've never missed a house payment in over years of living in my house and I plan to keep up that pattern so I anticipate it will be only smooth sailing going forwardThank you Quicken Loans
What a great experience I had with my refinance with Quicken Loans! Each person to whom I spoke was pleasant, efficient and accommodating The entire process took only weeks I would recommend Quicken to anyone
It was really easy and quickI was happy to get a % interest rateEvery one returned my calls promptly
ALL your staff, Jackson, Penny, etc etc etc were great to work with even with soooo many steps, documents, phone calls, emails, etcthe process went quickly
AND this may lend the opportunity to discuss the etc etc etc There are just TOOOOOO many folks to deal with and it gets VERY confusing as to who they are and what their process is in making the loan happen Would be nice to cut down the # of folks we deal with, but if that slows the process then nevermind!
I was in a financial bind after my divorceMy story is not unique, it's my story of reaching a point that I had to seek a financial changeQuicken Loans was the answerThey worked with me to give me a new foundation of financial securityToday I am able to move forward knowing their knowledge and eagerness to provide the best option to meet my financial needs has been metWorking with their staff, ESP Kyle and Melissa,made me feel like I was familyTheir best interest was taking care of me as if I was someone dear to themThey are all professional, dedicated, and willing to walk you through the process each step of the wayIf you need a financial change regarding a refinance on your loan, I highly recommend themIt was a blessing for me! Thank you Quicken Loans!
I called to make a payment for July (August was also due bc I was behind) and would pay August in a few days The csr (said his name was Julian) asked me if I was living in the house and if it was being maintained? What? I just asked to make a payment so why are you asking me off and weird questions about my house? What does that have to do with me wanting to make a payment? I usually pay by checking account but decided to pay by Western Union this time but needed a code to go with the payment and he said Western Union was not an option for me since I owe months? Its 8/and Western Union is same day He refused to take my checking account payment unless I included August I spoke to his supervisor (Angela, she said) and she was more rude and aggressive and also refused the payment and asked why I am only paying July and if I had the money then I should just pay both months when I just said I would pay in a few days She also asked me if I planned on selling the house??? I did not entertain anymore invasive questions and asked to speak to her supervisor which she refused She said I had to answer financial questions for minutes about my income and debt for an analysis to see if they could set up a payment plan I never asked for a payment plan all I wanted to do was pay a month I hung up and used the automated system to pay July and it took the payment What a joke, worst customer service I have ever encountered period Why all the personal questions? Why not take a mortgage payment? Seems like they want you to get more behind so they can try and foreclose the property Why else would a mortgage company not want your payment?
Oh my goodness, my experience with Quicken Loans was so positive, I still cannot believe how smoothly everything went! Everything from start to finish, in our refinancing experience, took less than a month to closing Thanks to the team for displaying such professionalism and humanity in helping us to understand each step in the whole refinancing process keep up the great work ethics!
The entire team of people we worked with was efficient outgoing and professionalIt made the loan experience fairly painlessThey made the effort to contact us with every needed step and checked in even if nothing was needed
My house refi was an amazingly easy and pleasant experienceI tried to determine if Quicken Loans could have done anything to improve my experience, but I couldn't think of any improvementsGood job to Quicken Loans
All went well, a couple of brain farts , but it was corrected quickly
Quicken Loans is the best mortgage experience I'd ever had; working with Taylor and Maureen made it so easyThey were quick, efficient and personable, but most importantly things got done in a timely manner and I always knew were we were in the process
I had a wonderful experience with Quicken LoansThey made our refi process so easy and painlessI would highly recommend this company to anyone of my family or friends!