Quicken Loans recently refinanced my home, they worked with me to determine the best options They were extremely thorough about what my expectations should be and did so in a timely fashion They were all very positive and courteous from beginning to end and made my home refinancing a breeze!
The process of refinancing my current mortgage was painless! The help, expertise and caring attitudes I received from the employees of QL, are amazing! I worked in the customer service industry from to 2009, where customer service was the key to all lines of business Thank you, QL, for keeping true customer service alive and well!
WowWhere can I start? The fact that I fell into the Revdex.com rating and the positive reviews? That Quicken Loans seems to be a too-good-to-be-true company? That I am NOT the only with a story like this?
Well, my husband and I began the process with FHA and it led us to QuickenMy husband is unemployed due to some medical and personal issues, so I applied with just my name1st, Quicken had me to through their credit team to clean it upIt seemed pretty niceI managed to get my score up to where they needed it (with them hitting in times in the process)Strange, but okOnward to the application process!
I will not put down the name of the mortgage officer who helped (I want to keep this as anonymous as possible)But he seemed pretty good at 1stI mean, good ratings and everything, nothing below a starSo, I decided to stick with himHe called me on my cell, even though I told him to use the house phone 1st (cell service in my house is bad), and he called me at work, even though I told him my hoursI changed our scheduled calls many times with not much luck (I work, go to school and have an autistic child in a special school program, it's tough)
So, I begin the process of putting in paperwork (while he hit my credit more times, from beginning to end)Cool, everything is in and looks goodDuring which time, after we were pre-approved and submitted an offer (which was accepted), I was informed that my debt-to-income ratio was too high and I needed a co-signerBasically, they put in the wrong numbers, even though I read them off my W-and gross income many times, and they just noticed it when I submitted the paperwork
GREAT! We were franticI did manage to get (my brother) and the process began againNow, my brother works part time jobs and does school and an unpaid internshipHe had certain hours he could be contacted and requested it MANY MANY times to our mortgage officerHe did not listen, so that delayed the processWorse, he gave my brother paperwork request at a time, which also pushed things further out (e.ggive the pay stubs, then the W-2, etc.)Total miscommunication
Finally, here comes the straw that broke the camel's backFrom the beginning, my husband and I carefully put aside money, i.emattress fund, and had some funds leftover from my tax refundWe were informed that it was acceptable from the beginningTowards the end (beginning of this month), when we were about to sign the last of the paperwork for the appraisal (which was the day the seller needed a mortgage commitment date), our mortgage officer said that it was no longer acceptableWe needed verified funds from a bank account
Off we go again! We frantically asked people high and low for a giftMy mother-in-law was kind enough to give us the moneyProblem is, she also has it in cash from her rental upstairs, which, again, we were informed was okWe had to set up a date and drive across the state to get the money from her and get a bank checkThat hurt her and us due to gas, appointments and other commitments
Then, we were informed that we cannot use the moneyQuicken said all books from my mother-in-law could be doctored, so the funds cannot be verifiedSame thing with the money we saved, mostly from my husband's side work as a computer technicianWe were accused of fraud and told to go to someone else for a giftThere isn't anybody else with that kind of money except our elderly grandmothers, who are ill and in their eighties and need the money for their care
I found Quicken to be unprofessional, vindictive, uninformed and just plain badThey hit my credit so many times, stalled for weeks while the sellers wondered what we were doing and lost us a house in the processThe sellers gave our dream house to the next person waiting
And with an autistic child and an unfair eviction over our heads already, we had to find a temporary place before renting for another yearSo, I want to thank Quicken for the negative experience and for now putting us up with a sick relation for a few weeksNot only did you take away our dreams of owning a house, but we now have to wait another year to try again and we had to inconvenience this poor womanThis time, we are going with another company while I improve my credit once more
Oh, and PS: FHA loans CAN take cash as a down paymentI did ask the main officeJust so you are aware
I want to say everything went very smooth except for just one thing , solar panel forms had to be sent over n over but everything else was smoothHector was greatHe always answered me at the end of it all I asked him to send me hard copies of my closing docs , In no time my docs were at my door.thsnk you Hector So all in all, great service and closed I less time than I thought
Closing, I just loved woman that closed us, she was itVery professional , nice personalityCame on time had everything ready to go, answered all our questionsShe’s the bestI’m sorry I didn’t get her name but she was the best
My experience with Quicken Loan was surprisingly awesome, I was skeptical at first but after talking to my Rep Joe it was a great experiencethe follow up was great and everyone I talked to was pleasant and very willing to helpthe information they gave me was very helpfuli would absolutely recommend to anyone
Patrick was very good and helpful with my loanRest of team was good some of them was not together when Joe was not available they did not know what we had discussed already this was very disgusting at timesRenee in closing was very helpful and good to work with she did not give up
I so appreciate the courteous, professional, and prompt service I received from Quicken Loans This process was so easy and smoothNow I see how they earn the name Quicken Continue the Great Work
This was my first home purchase and it was easier and faster than I thought it would beWe are very happy we were able to go with Quicken loansFriendly friendly great great customer serviceI am not used to that in my home town, so it makes me feel good when people show that they care about the experience I am havingI do intend to invest in more property and I will choose Quicken Loans again
I would first like to say thank you Quicken Loans for making this experience so quick, easy and overall great This is my 2nd loan with you guys This wouldn't have been accomplished with the assistance of the extremely helpful and positive people that work for your company I would like to give a special thank you to of your Mortgage Bankers Jason HallowatyThis is my 2nd loan I have worked with him on and his proffesionalism and dedication to his clients and job is exceptional I would like to give a special thank you to Client Care Specialist Angela Salazar the same goes for you to
Thank you again
Jon
While dealing with my home purchase I dealt with a few setbacks and the teams at quicken loans worked with me every step of the wayEveryone was very informative and thorough with what needed to be done and how to do it
I have done business with Quicken Loans times and have nothing but excellent experiences! I would recommend them to anyone!
My experience was that my refinance of my mortgage went easily and I experienced no problems
Working with all areas of Quicken loans was easy, transparent and fast
Quicken Loans recently refinanced my home, they worked with me to determine the best options They were extremely thorough about what my expectations should be and did so in a timely fashion They were all very positive and courteous from beginning to end and made my home refinancing a breeze!
Quicken loans helped us refinance our Colorado home while we were living in CaliforniaEvery thing went well and it took about a month to get it done
For an existing morgtage, Quicken Loans raised my fixed loan rate on meWhen I called to inquire, I was told it will take about a week to investigate
It was very easy to work with Quicken I was truely delighted with this loan experience
The process of refinancing my current mortgage was painless! The help, expertise and caring attitudes I received from the employees of QL, are amazing! I worked in the customer service industry from to 2009, where customer service was the key to all lines of business Thank you, QL, for keeping true customer service alive and well!
WowWhere can I start? The fact that I fell into the Revdex.com rating and the positive reviews? That Quicken Loans seems to be a too-good-to-be-true company? That I am NOT the only with a story like this?
Well, my husband and I began the process with FHA and it led us to QuickenMy husband is unemployed due to some medical and personal issues, so I applied with just my name1st, Quicken had me to through their credit team to clean it upIt seemed pretty niceI managed to get my score up to where they needed it (with them hitting in times in the process)Strange, but okOnward to the application process!
I will not put down the name of the mortgage officer who helped (I want to keep this as anonymous as possible)But he seemed pretty good at 1stI mean, good ratings and everything, nothing below a starSo, I decided to stick with himHe called me on my cell, even though I told him to use the house phone 1st (cell service in my house is bad), and he called me at work, even though I told him my hoursI changed our scheduled calls many times with not much luck (I work, go to school and have an autistic child in a special school program, it's tough)
So, I begin the process of putting in paperwork (while he hit my credit more times, from beginning to end)Cool, everything is in and looks goodDuring which time, after we were pre-approved and submitted an offer (which was accepted), I was informed that my debt-to-income ratio was too high and I needed a co-signerBasically, they put in the wrong numbers, even though I read them off my W-and gross income many times, and they just noticed it when I submitted the paperwork
GREAT! We were franticI did manage to get (my brother) and the process began againNow, my brother works part time jobs and does school and an unpaid internshipHe had certain hours he could be contacted and requested it MANY MANY times to our mortgage officerHe did not listen, so that delayed the processWorse, he gave my brother paperwork request at a time, which also pushed things further out (e.ggive the pay stubs, then the W-2, etc.)Total miscommunication
Finally, here comes the straw that broke the camel's backFrom the beginning, my husband and I carefully put aside money, i.emattress fund, and had some funds leftover from my tax refundWe were informed that it was acceptable from the beginningTowards the end (beginning of this month), when we were about to sign the last of the paperwork for the appraisal (which was the day the seller needed a mortgage commitment date), our mortgage officer said that it was no longer acceptableWe needed verified funds from a bank account
Off we go again! We frantically asked people high and low for a giftMy mother-in-law was kind enough to give us the moneyProblem is, she also has it in cash from her rental upstairs, which, again, we were informed was okWe had to set up a date and drive across the state to get the money from her and get a bank checkThat hurt her and us due to gas, appointments and other commitments
Then, we were informed that we cannot use the moneyQuicken said all books from my mother-in-law could be doctored, so the funds cannot be verifiedSame thing with the money we saved, mostly from my husband's side work as a computer technicianWe were accused of fraud and told to go to someone else for a giftThere isn't anybody else with that kind of money except our elderly grandmothers, who are ill and in their eighties and need the money for their care
I found Quicken to be unprofessional, vindictive, uninformed and just plain badThey hit my credit so many times, stalled for weeks while the sellers wondered what we were doing and lost us a house in the processThe sellers gave our dream house to the next person waiting
And with an autistic child and an unfair eviction over our heads already, we had to find a temporary place before renting for another yearSo, I want to thank Quicken for the negative experience and for now putting us up with a sick relation for a few weeksNot only did you take away our dreams of owning a house, but we now have to wait another year to try again and we had to inconvenience this poor womanThis time, we are going with another company while I improve my credit once more
Oh, and PS: FHA loans CAN take cash as a down paymentI did ask the main officeJust so you are aware
I want to say everything went very smooth except for just one thing , solar panel forms had to be sent over n over but everything else was smoothHector was greatHe always answered me at the end of it all I asked him to send me hard copies of my closing docs , In no time my docs were at my door.thsnk you Hector So all in all, great service and closed I less time than I thought
Closing, I just loved woman that closed us, she was itVery professional , nice personalityCame on time had everything ready to go, answered all our questionsShe’s the bestI’m sorry I didn’t get her name but she was the best
My experience with Quicken Loans was seamlessThe customer service was outstanding! There were no glitches and all was "smooth sailing"
My experience with Quicken Loan was surprisingly awesome, I was skeptical at first but after talking to my Rep Joe it was a great experiencethe follow up was great and everyone I talked to was pleasant and very willing to helpthe information they gave me was very helpfuli would absolutely recommend to anyone
Great customer support, very timely in communication and the whole transaction was smooth
Patrick was very good and helpful with my loanRest of team was good some of them was not together when Joe was not available they did not know what we had discussed already this was very disgusting at timesRenee in closing was very helpful and good to work with she did not give up
I so appreciate the courteous, professional, and prompt service I received from Quicken Loans This process was so easy and smoothNow I see how they earn the name Quicken Continue the Great Work
This was my first home purchase and it was easier and faster than I thought it would beWe are very happy we were able to go with Quicken loansFriendly friendly great great customer serviceI am not used to that in my home town, so it makes me feel good when people show that they care about the experience I am havingI do intend to invest in more property and I will choose Quicken Loans again
I would first like to say thank you Quicken Loans for making this experience so quick, easy and overall great This is my 2nd loan with you guys This wouldn't have been accomplished with the assistance of the extremely helpful and positive people that work for your company I would like to give a special thank you to of your Mortgage Bankers Jason HallowatyThis is my 2nd loan I have worked with him on and his proffesionalism and dedication to his clients and job is exceptional I would like to give a special thank you to Client Care Specialist Angela Salazar the same goes for you to
Thank you again
Jon
I have not been with QL very long, but I can say so far things have gone smoothly
They are very efficient, competent, and patientNothing negative from my perspective
While dealing with my home purchase I dealt with a few setbacks and the teams at quicken loans worked with me every step of the wayEveryone was very informative and thorough with what needed to be done and how to do it