I was very happy with the communication frequently so as to keep me up to date on what was happening nextEveryone was extremely helpful and politeI did not receive the amount of cash back I requested but that was the only downfall
We were referred to Quicken Loans because it was 'easy.' I thought being online, we can handle all documents and issues whenever we had spare time
The process of pre-approval was quick and easyScanned a few documents and we were off and runningOnce we found a home and went into contract, that's when the nightmare startedEVERY single day, there was a request for new documents to be uploadedI was fine with that and understoodThe problem was hat they wanted a checking statement nearly everydayI clicked a button to link my account and give them accessThis wasn't enoughThey wanted me to upload statementsI did that, but was called every day and informed this wasn't correct and not what they neededI'd upload more, then called the next dayI uploaded more, still not enoughI linked accounts a total of times but they still were searching for somethingI had all the money for closing in my savings and it was untouched for monthsThey still were looking for something in my checking but couldn't tell me what it was
During the process, you get shuffled to many different peopleAnd they are just talking heads who have no clue what is neededThe underwriters submit requests and nobody knows why or what they are looking forEvery day, more documentsEvery day a phone callEvery day a request for the same documents I've uploaded many timesFinally, they told me they needed to see all checks cleared in my checkingIt's my checking! I use it daily!!!! Long story short, get your bank statements, tax returns and pay stubs, and go to a brick and mortar bank and hand that to themSit down and get it done in one dayQuicken has been the worst experience of our livesWe live in fear of buying lunch with our checking because quicken will see it and want to know what we are doing
Greetings ~ Quicken Loans made the mortgage process easy and working with Scott Campbell and team was a positive experience Congrats to your company for making the customer feel like #
From start to finish I was pleased with the process Very easy to apply online, received a callback the next day and received very professional, friendly and knowlegable contact through the whole process
I called to request a good faith estimate for the refinance of my investment propertyI said assuming excellent credit, low DTI, low ltv and sufficient income to cover the debt, what could they provide for APR and closing costsPretty simple IMOBoth the mortgage banker and customer service rep were not helpful and would not provide me with ruff numbers to move forward without a hard credit pullHow am I supposed to make an educated decision? Whatever happened to the customers always right? I work in the industry and can tell you these tactics are not good qualities for a successful company image or gaining a customer baseVery dissatisfied
WowWhere can I start? The fact that I fell into the Revdex.com rating and the positive reviews? That Quicken Loans seems to be a too-good-to-be-true company? That I am NOT the only with a story like this?
Well, my husband and I began the process with FHA and it led us to QuickenMy husband is unemployed due to some medical and personal issues, so I applied with just my name1st, Quicken had me to through their credit team to clean it upIt seemed pretty niceI managed to get my score up to where they needed it (with them hitting in times in the process)Strange, but okOnward to the application process!
I will not put down the name of the mortgage officer who helped (I want to keep this as anonymous as possible)But he seemed pretty good at 1stI mean, good ratings and everything, nothing below a starSo, I decided to stick with himHe called me on my cell, even though I told him to use the house phone 1st (cell service in my house is bad), and he called me at work, even though I told him my hoursI changed our scheduled calls many times with not much luck (I work, go to school and have an autistic child in a special school program, it's tough)
So, I begin the process of putting in paperwork (while he hit my credit more times, from beginning to end)Cool, everything is in and looks goodDuring which time, after we were pre-approved and submitted an offer (which was accepted), I was informed that my debt-to-income ratio was too high and I needed a co-signerBasically, they put in the wrong numbers, even though I read them off my W-and gross income many times, and they just noticed it when I submitted the paperwork
GREAT! We were franticI did manage to get (my brother) and the process began againNow, my brother works part time jobs and does school and an unpaid internshipHe had certain hours he could be contacted and requested it MANY MANY times to our mortgage officerHe did not listen, so that delayed the processWorse, he gave my brother paperwork request at a time, which also pushed things further out (e.ggive the pay stubs, then the W-2, etc.)Total miscommunication
Finally, here comes the straw that broke the camel's backFrom the beginning, my husband and I carefully put aside money, i.emattress fund, and had some funds leftover from my tax refundWe were informed that it was acceptable from the beginningTowards the end (beginning of this month), when we were about to sign the last of the paperwork for the appraisal (which was the day the seller needed a mortgage commitment date), our mortgage officer said that it was no longer acceptableWe needed verified funds from a bank account
Off we go again! We frantically asked people high and low for a giftMy mother-in-law was kind enough to give us the moneyProblem is, she also has it in cash from her rental upstairs, which, again, we were informed was okWe had to set up a date and drive across the state to get the money from her and get a bank checkThat hurt her and us due to gas, appointments and other commitments
Then, we were informed that we cannot use the moneyQuicken said all books from my mother-in-law could be doctored, so the funds cannot be verifiedSame thing with the money we saved, mostly from my husband's side work as a computer technicianWe were accused of fraud and told to go to someone else for a giftThere isn't anybody else with that kind of money except our elderly grandmothers, who are ill and in their eighties and need the money for their care
I found Quicken to be unprofessional, vindictive, uninformed and just plain badThey hit my credit so many times, stalled for weeks while the sellers wondered what we were doing and lost us a house in the processThe sellers gave our dream house to the next person waiting
And with an autistic child and an unfair eviction over our heads already, we had to find a temporary place before renting for another yearSo, I want to thank Quicken for the negative experience and for now putting us up with a sick relation for a few weeksNot only did you take away our dreams of owning a house, but we now have to wait another year to try again and we had to inconvenience this poor womanThis time, we are going with another company while I improve my credit once more
Oh, and PS: FHA loans CAN take cash as a down paymentI did ask the main officeJust so you are aware
My husband, Walter and I would to thank some very important people who made our experience with Quicken Loans a memorable oneAli Jaafar , Ryan Osantowski and Colin Schroeder are to be recognized for their knowledge and friendly professional way in which they helped us over some frustrating moments during our refinance process ! Awesome people to deal with and I will never forget everything they all did to finally close our loana BIG heartfelt THANK YOU to everyone, Sincerely, Mary Jane & Walter Rangitsch
All of the agents at Quicken were friendly, knowledgeable and helpful I loved the online process - the website is very easy to navigate and made everything easy and FAST!
During the last months, I have completed mortgages with Quicken Two for my elderly Uncle and a refinance for myself One loan was in California and the other two in Virginia During the entire process for all, I was always able to reach "the team" so questions were answered promptly Because of the first two, I did a refi on my own home and it was done in less the days Their communication with my Uncle was always respectful even though he has memory loss Thank you for your professional handling of all the mortgages
I had a good experience with Quicken LoansThey listened to what I wanted and what I needed and they did just thatThe whole team helped me during the process
WARNING DO NOT USE QUICKEN LOANS, OR THEIR ROCKET MORTGAGE, THERE IS ZERO ACCOUNTABILITY FOR THEIR MISTAKES THAT HURT YOUR CREDIT SCORE!!!!
The first has hard check they "disposed"of my information has zero follow through, and wouldn't even give me a name of who in their company deleted my information to be held accountable; second hard check I had to call times to finally get a hold of an agent, which did not give me any of the information I requested at all, did another hard check (with me very hesitant & resistant) assuring me that it would only count as one hard check since it was within a week period, then another agent about a week later tried vigorously to get me to agree to yet another hard check on my credit (which I absolutely refused seeing as this would've been hard checks within a month from this horrible company quicken loans & their rocket mortgage), finally when I realize that it is in fact hard checks I called to have them remove one of them as it was their fault that they disposed of my information (not to mention assured me that it would only count as one) they refused to take off the hard checkI'm okay with one hard inquiry, that's fair, but to be treated like this, and have them do nothing but hurt my credit score and waste my time is absolutely infuriating, I've been nothing but nice, polite, and patient during the while process, even after they refused to correct their mistakes effecting my creditI just want to warn potential customers DO NOT GO THROUGH THIS COMPANY!!!!
It was awesome working with Alex Brooks who was very responsive to our needs and questionsWhat a wonderful experienceI will highly recommend Quicken Loans to friends and family
I have had nothing but positive experiences with Quicken Loans They made the process of buying a home and refinancing our home twice as easy as possible Great customer service and always available to answer questions I wouldn't use any other lender
Incredible service! Professional -- ease of process from start to finish! Excellent customer service!
Highly recommend!
Desmond and his team were very professionalThey made the entire experience quick and easy!
I was very happy with the communication frequently so as to keep me up to date on what was happening nextEveryone was extremely helpful and politeI did not receive the amount of cash back I requested but that was the only downfall
I had a great experience with Quicken loansIt went smoother than I could imagine and fastTheir staff was courteous, knowledgeable and efficient
We were referred to Quicken Loans because it was 'easy.' I thought being online, we can handle all documents and issues whenever we had spare time
The process of pre-approval was quick and easyScanned a few documents and we were off and runningOnce we found a home and went into contract, that's when the nightmare startedEVERY single day, there was a request for new documents to be uploadedI was fine with that and understoodThe problem was hat they wanted a checking statement nearly everydayI clicked a button to link my account and give them accessThis wasn't enoughThey wanted me to upload statementsI did that, but was called every day and informed this wasn't correct and not what they neededI'd upload more, then called the next dayI uploaded more, still not enoughI linked accounts a total of times but they still were searching for somethingI had all the money for closing in my savings and it was untouched for monthsThey still were looking for something in my checking but couldn't tell me what it was
During the process, you get shuffled to many different peopleAnd they are just talking heads who have no clue what is neededThe underwriters submit requests and nobody knows why or what they are looking forEvery day, more documentsEvery day a phone callEvery day a request for the same documents I've uploaded many timesFinally, they told me they needed to see all checks cleared in my checkingIt's my checking! I use it daily!!!! Long story short, get your bank statements, tax returns and pay stubs, and go to a brick and mortar bank and hand that to themSit down and get it done in one dayQuicken has been the worst experience of our livesWe live in fear of buying lunch with our checking because quicken will see it and want to know what we are doing
Greetings ~ Quicken Loans made the mortgage process easy and working with Scott Campbell and team was a positive experience Congrats to your company for making the customer feel like #
From start to finish I was pleased with the process Very easy to apply online, received a callback the next day and received very professional, friendly and knowlegable contact through the whole process
I feel Quicken went above and beyond to ensure a quick and smooth mortage process for my family
I called to request a good faith estimate for the refinance of my investment propertyI said assuming excellent credit, low DTI, low ltv and sufficient income to cover the debt, what could they provide for APR and closing costsPretty simple IMOBoth the mortgage banker and customer service rep were not helpful and would not provide me with ruff numbers to move forward without a hard credit pullHow am I supposed to make an educated decision? Whatever happened to the customers always right? I work in the industry and can tell you these tactics are not good qualities for a successful company image or gaining a customer baseVery dissatisfied
WowWhere can I start? The fact that I fell into the Revdex.com rating and the positive reviews? That Quicken Loans seems to be a too-good-to-be-true company? That I am NOT the only with a story like this?
Well, my husband and I began the process with FHA and it led us to QuickenMy husband is unemployed due to some medical and personal issues, so I applied with just my name1st, Quicken had me to through their credit team to clean it upIt seemed pretty niceI managed to get my score up to where they needed it (with them hitting in times in the process)Strange, but okOnward to the application process!
I will not put down the name of the mortgage officer who helped (I want to keep this as anonymous as possible)But he seemed pretty good at 1stI mean, good ratings and everything, nothing below a starSo, I decided to stick with himHe called me on my cell, even though I told him to use the house phone 1st (cell service in my house is bad), and he called me at work, even though I told him my hoursI changed our scheduled calls many times with not much luck (I work, go to school and have an autistic child in a special school program, it's tough)
So, I begin the process of putting in paperwork (while he hit my credit more times, from beginning to end)Cool, everything is in and looks goodDuring which time, after we were pre-approved and submitted an offer (which was accepted), I was informed that my debt-to-income ratio was too high and I needed a co-signerBasically, they put in the wrong numbers, even though I read them off my W-and gross income many times, and they just noticed it when I submitted the paperwork
GREAT! We were franticI did manage to get (my brother) and the process began againNow, my brother works part time jobs and does school and an unpaid internshipHe had certain hours he could be contacted and requested it MANY MANY times to our mortgage officerHe did not listen, so that delayed the processWorse, he gave my brother paperwork request at a time, which also pushed things further out (e.ggive the pay stubs, then the W-2, etc.)Total miscommunication
Finally, here comes the straw that broke the camel's backFrom the beginning, my husband and I carefully put aside money, i.emattress fund, and had some funds leftover from my tax refundWe were informed that it was acceptable from the beginningTowards the end (beginning of this month), when we were about to sign the last of the paperwork for the appraisal (which was the day the seller needed a mortgage commitment date), our mortgage officer said that it was no longer acceptableWe needed verified funds from a bank account
Off we go again! We frantically asked people high and low for a giftMy mother-in-law was kind enough to give us the moneyProblem is, she also has it in cash from her rental upstairs, which, again, we were informed was okWe had to set up a date and drive across the state to get the money from her and get a bank checkThat hurt her and us due to gas, appointments and other commitments
Then, we were informed that we cannot use the moneyQuicken said all books from my mother-in-law could be doctored, so the funds cannot be verifiedSame thing with the money we saved, mostly from my husband's side work as a computer technicianWe were accused of fraud and told to go to someone else for a giftThere isn't anybody else with that kind of money except our elderly grandmothers, who are ill and in their eighties and need the money for their care
I found Quicken to be unprofessional, vindictive, uninformed and just plain badThey hit my credit so many times, stalled for weeks while the sellers wondered what we were doing and lost us a house in the processThe sellers gave our dream house to the next person waiting
And with an autistic child and an unfair eviction over our heads already, we had to find a temporary place before renting for another yearSo, I want to thank Quicken for the negative experience and for now putting us up with a sick relation for a few weeksNot only did you take away our dreams of owning a house, but we now have to wait another year to try again and we had to inconvenience this poor womanThis time, we are going with another company while I improve my credit once more
Oh, and PS: FHA loans CAN take cash as a down paymentI did ask the main officeJust so you are aware
Excellent service from start to finishI closed within days, great job quicken team: Mario, Angel, Rachel
My husband, Walter and I would to thank some very important people who made our experience with Quicken Loans a memorable oneAli Jaafar , Ryan Osantowski and Colin Schroeder are to be recognized for their knowledge and friendly professional way in which they helped us over some frustrating moments during our refinance process ! Awesome people to deal with and I will never forget everything they all did to finally close our loana BIG heartfelt THANK YOU to everyone, Sincerely, Mary Jane & Walter Rangitsch
Easiest loan we've ever doneThe closing was at our house
All of the agents at Quicken were friendly, knowledgeable and helpful I loved the online process - the website is very easy to navigate and made everything easy and FAST!
During the last months, I have completed mortgages with Quicken Two for my elderly Uncle and a refinance for myself One loan was in California and the other two in Virginia During the entire process for all, I was always able to reach "the team" so questions were answered promptly Because of the first two, I did a refi on my own home and it was done in less the days Their communication with my Uncle was always respectful even though he has memory loss Thank you for your professional handling of all the mortgages
I had a good experience with Quicken LoansThey listened to what I wanted and what I needed and they did just thatThe whole team helped me during the process
We had no problemsEveryone was helpfulThey answered all of my questions
Closing was a breeze
WARNING DO NOT USE QUICKEN LOANS, OR THEIR ROCKET MORTGAGE, THERE IS ZERO ACCOUNTABILITY FOR THEIR MISTAKES THAT HURT YOUR CREDIT SCORE!!!!
The first has hard check they "disposed"of my information has zero follow through, and wouldn't even give me a name of who in their company deleted my information to be held accountable; second hard check I had to call times to finally get a hold of an agent, which did not give me any of the information I requested at all, did another hard check (with me very hesitant & resistant) assuring me that it would only count as one hard check since it was within a week period, then another agent about a week later tried vigorously to get me to agree to yet another hard check on my credit (which I absolutely refused seeing as this would've been hard checks within a month from this horrible company quicken loans & their rocket mortgage), finally when I realize that it is in fact hard checks I called to have them remove one of them as it was their fault that they disposed of my information (not to mention assured me that it would only count as one) they refused to take off the hard checkI'm okay with one hard inquiry, that's fair, but to be treated like this, and have them do nothing but hurt my credit score and waste my time is absolutely infuriating, I've been nothing but nice, polite, and patient during the while process, even after they refused to correct their mistakes effecting my creditI just want to warn potential customers DO NOT GO THROUGH THIS COMPANY!!!!
It was awesome working with Alex Brooks who was very responsive to our needs and questionsWhat a wonderful experienceI will highly recommend Quicken Loans to friends and family
I have had nothing but positive experiences with Quicken Loans They made the process of buying a home and refinancing our home twice as easy as possible Great customer service and always available to answer questions I wouldn't use any other lender