this was the best experienceIn working with Richard, Maritza and the rest, they worked extremely hard in getting us close to the payment we requested They were great to work with and always patient with us and our numerous questions They always kept in contact about every aspect of the process from opening to closing This is a very good company to work with in my opinion and I would not hesitate to recommend them to anyoneThank you so much for all your help and assistance, we are in a much better place thanks to you!
I worked with Christian klimkiewicz and Ted They were both fantastic I would highly recommend either of them They experience was very good Good communication and easy web site to navigate
From the moment the loan process started until now (STILL HAVE NOT RECEIVED MY ESCROW REFUND), I have been lied to over and over The only reason I continued through the process was to get it over with since my wife I had invested so much time, energy, and effort to get this done There are so many issues, concerns, lies, I could write a novel A horrible experience
Refinanced my mortgage with lower rate and shorter termEasy to work with using phone, e-mails, and onlinePleasant experienceSmoothest mortgage transaction I have ever had
In July of I contacted Quicken Loans to ask about refinancing my home through a VA refi I was told I would need to put a $deposit down to secure the appraisal and document fees to be done I was told that if for some reason the refinancing could not be done through VA, that a conventional loan would be explained to me The appraisal was done and the appraiser noted some areas that she wanted repaired Most of the repairs were completely ludicrous Other than a single-pane being broken on a double-pane window, the other issues were going to be thousands of dollars out of my pocket My goal of refinancing was so I could do repairs to my home, like put new siding on the home The rep stated after the appraisal that the VA loan was not going to happen so I could do a conventional loan if I liked I decided to try that route I asked if the appraisal would be used from the VA loan process and I was told it would and that the conventional loan appraisal process is much les
I kept seeing advertisements that Quicken Loan had great programs for First Time HomebuyersI submitted an application and I received a call really quickI spoke with the first representative who said everything looked great and he was going to talk to his supervisorHis supervisor then contacted me and explained two great loan optionsOne was a 3% down option with no PMI, and the other was a 1% down option with PMIHe told me I qualified and that I wouldn't have to come more than $out of pocket after my earnest money and good faith depositIt was a struggle every step of the wayNothing was ever explained to meI then got transitioned to another person, the underwriterI had to submit a pay stub almost every week without reasonI was then told my property taxes were three times as much as the quote I received from my tax assessors' officeAnother gentleman contacted me and told me there was nothing I could do and that the single-family home I was buying couldn't be purchased yet because it was a condo (it's not a condo.) The 2nd guy I spoke with contacted me again and said he was going to work everything outThe rude gentleman called me again and said my homeowner's insurance was now twice as much as quoted and that I no longer qualified and was not approved for the mortgageI spent another hour on the phone with the supervisor who said there was a mistake and my insurance was accidentally added twiceAround weeks before closing the supervisor contacts me and says that they no longer can honor the 1% down option and that I'm going to have to put 3% downThis would have been nice to know a month earlierThey then hide origination points, tell me they're going to cover it, and then when I go over my closing disclosure, days before I close, I see they aren't covering the entire costI was told I'd be paying $3,out of pocket and I ended up paying $moreThe whole process I was toyed with and lied toI wish I had known more about the entire mortgage process from the beginningThey continuously made me believe that everything that happened was just a simple error, when in reality they baited me with the 1% down option so I would sign on and ask for more money when I had no other choice in order to close on my house on time because my current lease was upIt was completely miserable and I was in tears every step of the wayThey are not the lender you think they are
I recently completed the refinancing of my home with Quicken Loans It was completed in about days with only a few minor issues with submitted paperwork The staff assigned to work work with me were very helpful and professional They responded to my questions and concerns in a very timely manner I would not hesitate to recommend my friends and family to Quicken Loans for their mortgage needs
I am so happy to have gone through the process of purchasing a home with Quicken Loans They provided me with support all the way from the begining to the end Always answered my questions immediatly, never waited for phone calls I love how easy www.myql.com was to navigate and how fast I could submit all paperwork needed Buying a home is such an experience but it's also very confusing and Kent Wenzel and Scott Biddle were AWESOME in making the process easy to understand I will definitley go to them again when we purchase our second home
My refinancing was a very smooth processThey actually tell you up front your closing date so, it's up to you to give information needed as quickly as possible to make it smoothMy whole process was done on time with no issues! I would highly recommend this company
Quicken helped me get a mortgage when I was told no by other lendersThe myQL feature gives you information on your loan that is so easy to useI always had a direct number to reach someone if I had questionsI was told by many not to use QL but I'm glad I did not listen
The process was generally ok, but took too long We had days lead time to get this loan approved and processed, and ended up having to delay closing twice, for a total period of five days due to the failure of Quicken to obtain an appraisal in a timely manner Had we been on a short time frame, this would have been understandable, but given the lead time, is just poor work on Quicken's part
Overall very easy to work withThey talk fast, so it can be a little overwhelming Everyone was very nice, answered all our ignorant questions politely and professionally Would use them again
this was the best experienceIn working with Richard, Maritza and the rest, they worked extremely hard in getting us close to the payment we requested They were great to work with and always patient with us and our numerous questions They always kept in contact about every aspect of the process from opening to closing This is a very good company to work with in my opinion and I would not hesitate to recommend them to anyoneThank you so much for all your help and assistance, we are in a much better place thanks to you!
I worked with Christian klimkiewicz and Ted They were both fantastic I would highly recommend either of them They experience was very good Good communication and easy web site to navigate
From the moment the loan process started until now (STILL HAVE NOT RECEIVED MY ESCROW REFUND), I have been lied to over and over The only reason I continued through the process was to get it over with since my wife I had invested so much time, energy, and effort to get this done There are so many issues, concerns, lies, I could write a novel A horrible experience
Refinanced my mortgage with lower rate and shorter termEasy to work with using phone, e-mails, and onlinePleasant experienceSmoothest mortgage transaction I have ever had
Not only did I save a few dollars Quicken made this a very painless process from the web site to the closingWould use them again
A+ experience all the way through QL has a great reputation for a reason I highly recommend them
In July of I contacted Quicken Loans to ask about refinancing my home through a VA refi I was told I would need to put a $deposit down to secure the appraisal and document fees to be done I was told that if for some reason the refinancing could not be done through VA, that a conventional loan would be explained to me The appraisal was done and the appraiser noted some areas that she wanted repaired Most of the repairs were completely ludicrous Other than a single-pane being broken on a double-pane window, the other issues were going to be thousands of dollars out of my pocket My goal of refinancing was so I could do repairs to my home, like put new siding on the home The rep stated after the appraisal that the VA loan was not going to happen so I could do a conventional loan if I liked I decided to try that route I asked if the appraisal would be used from the VA loan process and I was told it would and that the conventional loan appraisal process is much les
I kept seeing advertisements that Quicken Loan had great programs for First Time HomebuyersI submitted an application and I received a call really quickI spoke with the first representative who said everything looked great and he was going to talk to his supervisorHis supervisor then contacted me and explained two great loan optionsOne was a 3% down option with no PMI, and the other was a 1% down option with PMIHe told me I qualified and that I wouldn't have to come more than $out of pocket after my earnest money and good faith depositIt was a struggle every step of the wayNothing was ever explained to meI then got transitioned to another person, the underwriterI had to submit a pay stub almost every week without reasonI was then told my property taxes were three times as much as the quote I received from my tax assessors' officeAnother gentleman contacted me and told me there was nothing I could do and that the single-family home I was buying couldn't be purchased yet because it was a condo (it's not a condo.) The 2nd guy I spoke with contacted me again and said he was going to work everything outThe rude gentleman called me again and said my homeowner's insurance was now twice as much as quoted and that I no longer qualified and was not approved for the mortgageI spent another hour on the phone with the supervisor who said there was a mistake and my insurance was accidentally added twiceAround weeks before closing the supervisor contacts me and says that they no longer can honor the 1% down option and that I'm going to have to put 3% downThis would have been nice to know a month earlierThey then hide origination points, tell me they're going to cover it, and then when I go over my closing disclosure, days before I close, I see they aren't covering the entire costI was told I'd be paying $3,out of pocket and I ended up paying $moreThe whole process I was toyed with and lied toI wish I had known more about the entire mortgage process from the beginningThey continuously made me believe that everything that happened was just a simple error, when in reality they baited me with the 1% down option so I would sign on and ask for more money when I had no other choice in order to close on my house on time because my current lease was upIt was completely miserable and I was in tears every step of the wayThey are not the lender you think they are
I recently completed the refinancing of my home with Quicken Loans It was completed in about days with only a few minor issues with submitted paperwork The staff assigned to work work with me were very helpful and professional They responded to my questions and concerns in a very timely manner I would not hesitate to recommend my friends and family to Quicken Loans for their mortgage needs
Faster and friendly customer service is commendable! Keep up the good work!
I am so happy to have gone through the process of purchasing a home with Quicken Loans They provided me with support all the way from the begining to the end Always answered my questions immediatly, never waited for phone calls I love how easy www.myql.com was to navigate and how fast I could submit all paperwork needed Buying a home is such an experience but it's also very confusing and Kent Wenzel and Scott Biddle were AWESOME in making the process easy to understand I will definitley go to them again when we purchase our second home
Very good experience
My refinancing was a very smooth processThey actually tell you up front your closing date so, it's up to you to give information needed as quickly as possible to make it smoothMy whole process was done on time with no issues! I would highly recommend this company
Quicken helped me get a mortgage when I was told no by other lendersThe myQL feature gives you information on your loan that is so easy to useI always had a direct number to reach someone if I had questionsI was told by many not to use QL but I'm glad I did not listen
Very positive experience It was very organized and efficient Our morgage banker was excellent
Great Experience, everyone was so friendly and helpful
People are great and quick to respondI had a great experience!
The process was generally ok, but took too long We had days lead time to get this loan approved and processed, and ended up having to delay closing twice, for a total period of five days due to the failure of Quicken to obtain an appraisal in a timely manner Had we been on a short time frame, this would have been understandable, but given the lead time, is just poor work on Quicken's part
Overall very easy to work withThey talk fast, so it can be a little overwhelming Everyone was very nice, answered all our ignorant questions politely and professionally Would use them again
So well done Always kept follow up going during each step Everything was in time and done expeditiously