I am 100% satisfied with my experience It took only days start to finish for my refinance and Jonathan took great care of answering all of my questions I would not hesitate to use them again if needed I would easily give Jonathan stars if possible!
Quicken Loans was a great company in helping us with our first home loanThe agents were courteous, very efficient and were great with any questions that we hadI would recommend them to anyone who is needing a home loan!
I had a pre-approval in just a few minutes, after paying a $appraisal feeThat immediately raised suspicionI submitted all the required documentation and the "to-do" list was quickly getting checked off, enter another lending officerNow I have to submit all the same documents againIncessant phone calls requesting documents that I already sent when I work hours overnight and have a yroldAfter I complained about this, enter a third Quicken employee and repeatFive people were involved with the processing of my loanNumerous times I received final approval letters and congratulatory phone calls and emails just to get a call the next day saying that they are trying to get the loan to approval but need one more document, which you guessed it, I had already sentI received a grant through the Affordable Home Ownership program in my countyThey had no idea what to do with thatThey even asked me to call the agency to have them revise the wording of my grant letterI don't know if that was actually straightened out or notThe final dealing with this nonsense was a Monday morning when one of the loan officers sent the final numbers to the Community Development Agency/AHP and I in the form of an emailNow we are ready to close....or so I thoughtThe very next morning, a different person calls me and says he is sorry for not contacting me as he has been outHe says the loan is on his desk and we need to see what we can do to get it back to approvalThat was enough for meAlso, in this process I was told many different times that legal documents they have "say this, but we need them to say this." I took that as though they were asking me to fabricate legal documentsI don't know of any other way to take thatWent with a local lender who got the Quicken file and looked at the problems with their actual underwriter to make sure there weren't going to be any problems before they would even take an application from meEven though your appraisal money is not refundable, if it was an FHA loan, the appraisal has to be transferred by law
Fantastic experience with Quicken Loans
At first I was a little hesitant to go with a online/large vendorWas worried that I wouldn't get great customer service and almost went with a local mortgage broker
Quicken could not have been any betterThere was always someone there to help me through the processThe online portal was a fantastic tool to use and was really helpful
Overall, I would recommend using Quicken to all of my friends and family
My experience with Quicken Loans was great Everything was processed in the time frame given and without a hitchThey made a usual stressful situation very "non stressful" and for this, I am very appreciative
I had wonderful experience with the entire Quicken Loan teamEverything went smoothly and my closing occurred within the expected time I loved their email system alerts/platform which keep syou updated on the progress of the loan and tells you what items you need to submit I have never seen a system to compare with this in ease of use I highly recommend Quicken Loans
My experience with the staff at Quicken Loans was very positive and encouragingThey were completely professional and pleasant at all timesAnd they deliveredThanks so much!
The overall experience was greatThe people we worked with were knowledgeable and helpfulMy only complaint is that after the close we found out that evidently there was an error in calculating the payoff of our existing loan and we had to come up with the difference It wasn't enough to hurt us but it was unexpected and we weren't prepared
I have never had a better or quicker experience with any other company This is why I always turn to Quicken LoansFrom the first encounter to the last everyone was very competent friendly and caring Even the appraiser and closer were awesome I think they hand pick all the good people
Ok, beginning with the good, in the end things worked out well and as we had originally expected But still a neutral review is in order Our experience was more complicated than it needed to have been, and it seemed that on several occasions the QL left hand didn't know what the right hand was doing The mortgage banker who called and initiated the process was clear on what would be required, but once he handed off action to the next folks, it was clear that coordination was lacking This was a refinance of a QL loan and should have been simpler But the folks I mostly dealt with consistently told me things at odds with what the mortgage banker had said with regard to required documentation and closing costs We had also been assured this would be simple It was not And in one case an underwriter had an additional question (and request for documentation) which clearly indicated he hadn't read available documentation correctlyFrankly, it often seemed we were dealing with the B team, and intervention at another level in QL was required On multiple occasions we were very close to walking away from this whole thing In the end, things worked out, but the "amazed" we experienced is not what I suspect QL means in its advertising All this said, once issues were resolved, the process was very fast and changeover from old to new mortgage was very quick And I will say that the folks we dealt with took our many complaints seriously So, overall, I think it's fair to say that all of the folks we personally dealt with were pleasant and earnest, but the lack of internal QL communication and/or coordination was of concern until the very end
I am 100% satisfied with my experience It took only days start to finish for my refinance and Jonathan took great care of answering all of my questions I would not hesitate to use them again if needed I would easily give Jonathan stars if possible!
What a great company to work withEvery person was curtious, respectful, positive and so knowledgeable
I highly recommend Gary and hid team!
Quicken Loans was a great company in helping us with our first home loanThe agents were courteous, very efficient and were great with any questions that we hadI would recommend them to anyone who is needing a home loan!
Simply easy
I was referred to this company by Quicken loans and I go to apply and on the application I had to have an income of 24,I was lied to by Quicken loans
I had a pre-approval in just a few minutes, after paying a $appraisal feeThat immediately raised suspicionI submitted all the required documentation and the "to-do" list was quickly getting checked off, enter another lending officerNow I have to submit all the same documents againIncessant phone calls requesting documents that I already sent when I work hours overnight and have a yroldAfter I complained about this, enter a third Quicken employee and repeatFive people were involved with the processing of my loanNumerous times I received final approval letters and congratulatory phone calls and emails just to get a call the next day saying that they are trying to get the loan to approval but need one more document, which you guessed it, I had already sentI received a grant through the Affordable Home Ownership program in my countyThey had no idea what to do with thatThey even asked me to call the agency to have them revise the wording of my grant letterI don't know if that was actually straightened out or notThe final dealing with this nonsense was a Monday morning when one of the loan officers sent the final numbers to the Community Development Agency/AHP and I in the form of an emailNow we are ready to close....or so I thoughtThe very next morning, a different person calls me and says he is sorry for not contacting me as he has been outHe says the loan is on his desk and we need to see what we can do to get it back to approvalThat was enough for meAlso, in this process I was told many different times that legal documents they have "say this, but we need them to say this." I took that as though they were asking me to fabricate legal documentsI don't know of any other way to take thatWent with a local lender who got the Quicken file and looked at the problems with their actual underwriter to make sure there weren't going to be any problems before they would even take an application from meEven though your appraisal money is not refundable, if it was an FHA loan, the appraisal has to be transferred by law
Fantastic experience with Quicken Loans
At first I was a little hesitant to go with a online/large vendorWas worried that I wouldn't get great customer service and almost went with a local mortgage broker
Quicken could not have been any betterThere was always someone there to help me through the processThe online portal was a fantastic tool to use and was really helpful
Overall, I would recommend using Quicken to all of my friends and family
My experience with Quicken Loans was great Everything was processed in the time frame given and without a hitchThey made a usual stressful situation very "non stressful" and for this, I am very appreciative
I had wonderful experience with the entire Quicken Loan teamEverything went smoothly and my closing occurred within the expected time I loved their email system alerts/platform which keep syou updated on the progress of the loan and tells you what items you need to submit I have never seen a system to compare with this in ease of use I highly recommend Quicken Loans
Professional,easy, relatively fast for refinancing
I will use quicken loans again in the future & I've already recommended quicken loans to friends
This was a very positive experience from beginning to endThank you Michael and Anthony
My experience with the staff at Quicken Loans was very positive and encouragingThey were completely professional and pleasant at all timesAnd they deliveredThanks so much!
For the most part, my experience had been positive
Streamlined process!! Mostly over phone and online!! Very nice and efficient employees! There to help!! Angie T
The overall experience was greatThe people we worked with were knowledgeable and helpfulMy only complaint is that after the close we found out that evidently there was an error in calculating the payoff of our existing loan and we had to come up with the difference It wasn't enough to hurt us but it was unexpected and we weren't prepared
I have never had a better or quicker experience with any other company This is why I always turn to Quicken LoansFrom the first encounter to the last everyone was very competent friendly and caring Even the appraiser and closer were awesome I think they hand pick all the good people
Everything went as advertised The QL team was very responsive and timely with no surprises
My experience was very easy The people who helped me through the process were knowledgeable and kept me on track to get closed quickly
Ok, beginning with the good, in the end things worked out well and as we had originally expected But still a neutral review is in order Our experience was more complicated than it needed to have been, and it seemed that on several occasions the QL left hand didn't know what the right hand was doing The mortgage banker who called and initiated the process was clear on what would be required, but once he handed off action to the next folks, it was clear that coordination was lacking This was a refinance of a QL loan and should have been simpler But the folks I mostly dealt with consistently told me things at odds with what the mortgage banker had said with regard to required documentation and closing costs We had also been assured this would be simple It was not And in one case an underwriter had an additional question (and request for documentation) which clearly indicated he hadn't read available documentation correctlyFrankly, it often seemed we were dealing with the B team, and intervention at another level in QL was required On multiple occasions we were very close to walking away from this whole thing In the end, things worked out, but the "amazed" we experienced is not what I suspect QL means in its advertising All this said, once issues were resolved, the process was very fast and changeover from old to new mortgage was very quick And I will say that the folks we dealt with took our many complaints seriously So, overall, I think it's fair to say that all of the folks we personally dealt with were pleasant and earnest, but the lack of internal QL communication and/or coordination was of concern until the very end
Overall a pleasant experienceThe ONLY delay was due to the appraiser, and no fault of Quicken LoansI would definitely work with them again!