It was a lengthy process due to unforeseen complications, but I was very pleased with the quick responses to my concernsMy original contact person, Dominic Arnold, went above and beyond to reassure me that things would work out well
The advisor I spoke to exerted an enormous amount of pressure to get me to close the deal before I got off the phone "What will it take to get you to make the decision tonight..." after I'd already told him times I was going to look at the options I had from different lenders and make a decision by the following day
I asked specifically for 5% down information but the advisor was determined to get me locked in to their 1% down program When I asked for comparisons on amortization he started talking about monthly payments He kept telling me about the great deals Quicken loan could provide me, rather than answering the questions I asked The conversation reminded me of talking to a used car salesman
I eventually ended the call by telling him there was nothing he could do to persuade me to make a decision to go forward tonight, but he had made me decide due to the pressure he was putting me under not to move forward at all with Quicken Loans I thanked him, said goodbye and hung up Ten minutes later I received a voicemail saying he didn't understand how we'd become disconnected and he understood I was feeling pressure about getting financing in place in time for closing! He asked me to call back, which I didn't, and said he'd call me again in the morning So, I blocked his number I then received an email follin the morning from him which I didn't respond to In the afternoon, I received another email asking me to lto retrieve my pre-approval letter (which I never requested) and to submit my documents to complete my application package
If you know you're going to use them then they may be great If not, be prepared for ridiculous pressure and to be treated like you don't have a brain in your head "Turn your piece of paper over, write at the top on the right side and on the left side" - you get the idea I'm sure
The loan process was a learning experienceKeeping important documents are crucial for future referencingHappy we kept that in mindAgain, it was a learning experience and would do it all over againI thank the highly experienced staff for their curtious encounter and help with the process
It was very easy and professional working with all members of the Quicken staff
All my questions and concerns were handled in a professional and timely fashion
I would highly recommend them as a mortgage company to do business with
I recently completed the refinancing of my home with Quicken Loans It was completed in about days with only a few minor issues with submitted paperwork The staff assigned to work work with me were very helpful and professional They responded to my questions and concerns in a very timely manner I would not hesitate to recommend my friends and family to Quicken Loans for their mortgage needs
Our experience was positive, sometimes a little confusing, but overall the job got done As long as everything turns out as per the agreement it will be fine We had a hard time figuring who was who in the process Too many people in different cities, etc Also, we are not as computer efficient as most people, so maybe some of the people involved got a little upset if we didn't understand things Overall a good experience (We like to talk face-to-face with people we do business with, but that's not todays world.)
I have owned over houses in my life (with mortgages)I got into rental properties in the 1990'sI purchased my current house years ago and went through HELL (Welsfargo) to get the loan! Then resently I wanted to refinance to a year mortgage and use my credit unionAfter waiting months just to get an appraisal I decided to call Quicken LoansTruly the best service I have ever received in bankingLike going to a five star restaurant without the big tab! They Appraised and closed in less than three weeks! Also came to my house for the closing! I will always come back to them for any future purchases!
I have no complaints except for the fact that I have to deal with numerous of agents during this process Not only that, but the time frame that took to complete my application
Refinanced my mortgage with lower rate and shorter termEasy to work with using phone, e-mails, and onlinePleasant experienceSmoothest mortgage transaction I have ever had
Stay away!!! They will promise and not deliverThey will ask you to make a deposit to show good faith, but when they are not able to give you a better rate or savings from your current loan, you are then out of the deposit that they promised to give back if you are not satisfiedI have a FICO and no problem getting a loanI was duped to trust them and in return kept my deposit money after being promised of reimbursement if not satisfiedThat was a liePlease stay away and let all you know about their very slick practiceI will continue to do this for as long as I can to help as many consumers as I canSTAY AWAY FROM ALL QUICKENThank youFrom a disabled American War Veteran
I have used Quicken Loans twice now, and both times were as painless and efficient as it could have beenThe customer service is well above board, my questions were answered in a timely fashion, the paperwork was processed quickly and the closing was a breezeI highly recommend Quicken to anyone that is looking for a home loan or a refinance
Worked with me through a difficult mortgageSpecial kudos for Carson Mwho really worked to make it happenI was able to obtain a VA loan for myself and husband, a disabled Vietnam VetIt was hard for me to do all the paperwork and such, but Carson never lost patience with meGood experience at QUICKEN loans
The process was seamless! Matt was so easy to work with along with the rest of his teamI would recommend Quicken to anyone looking to lower their interest rateThere were no hoops to jump throughEverything was on time or earlyThe service was great and everyone was positive in word and deedIt sounded like everyone loved their job!
It was a lengthy process due to unforeseen complications, but I was very pleased with the quick responses to my concernsMy original contact person, Dominic Arnold, went above and beyond to reassure me that things would work out well
The advisor I spoke to exerted an enormous amount of pressure to get me to close the deal before I got off the phone "What will it take to get you to make the decision tonight..." after I'd already told him times I was going to look at the options I had from different lenders and make a decision by the following day
I asked specifically for 5% down information but the advisor was determined to get me locked in to their 1% down program When I asked for comparisons on amortization he started talking about monthly payments He kept telling me about the great deals Quicken loan could provide me, rather than answering the questions I asked The conversation reminded me of talking to a used car salesman
I eventually ended the call by telling him there was nothing he could do to persuade me to make a decision to go forward tonight, but he had made me decide due to the pressure he was putting me under not to move forward at all with Quicken Loans I thanked him, said goodbye and hung up Ten minutes later I received a voicemail saying he didn't understand how we'd become disconnected and he understood I was feeling pressure about getting financing in place in time for closing! He asked me to call back, which I didn't, and said he'd call me again in the morning So, I blocked his number I then received an email follin the morning from him which I didn't respond to In the afternoon, I received another email asking me to lto retrieve my pre-approval letter (which I never requested) and to submit my documents to complete my application package
If you know you're going to use them then they may be great If not, be prepared for ridiculous pressure and to be treated like you don't have a brain in your head "Turn your piece of paper over, write at the top on the right side and on the left side" - you get the idea I'm sure
What a painless experience!
The loan process was a learning experienceKeeping important documents are crucial for future referencingHappy we kept that in mindAgain, it was a learning experience and would do it all over againI thank the highly experienced staff for their curtious encounter and help with the process
Great experienceFast closing
It was very easy and professional working with all members of the Quicken staff
All my questions and concerns were handled in a professional and timely fashion
I would highly recommend them as a mortgage company to do business with
I recently completed the refinancing of my home with Quicken Loans It was completed in about days with only a few minor issues with submitted paperwork The staff assigned to work work with me were very helpful and professional They responded to my questions and concerns in a very timely manner I would not hesitate to recommend my friends and family to Quicken Loans for their mortgage needs
DON'T BORROW FROM THESES *** ORIFICES
Our experience was positive, sometimes a little confusing, but overall the job got done As long as everything turns out as per the agreement it will be fine We had a hard time figuring who was who in the process Too many people in different cities, etc Also, we are not as computer efficient as most people, so maybe some of the people involved got a little upset if we didn't understand things Overall a good experience (We like to talk face-to-face with people we do business with, but that's not todays world.)
The easiest company to ever deal withPolite, courteous and responds quickly
I have owned over houses in my life (with mortgages)I got into rental properties in the 1990'sI purchased my current house years ago and went through HELL (Welsfargo) to get the loan! Then resently I wanted to refinance to a year mortgage and use my credit unionAfter waiting months just to get an appraisal I decided to call Quicken LoansTruly the best service I have ever received in bankingLike going to a five star restaurant without the big tab! They Appraised and closed in less than three weeks! Also came to my house for the closing! I will always come back to them for any future purchases!
My refinance with Quicken Loans was very good experience I would absolutely recommend Quicken Loans
I have no complaints except for the fact that I have to deal with numerous of agents during this process Not only that, but the time frame that took to complete my application
Great experience all aroundFirst mortgageFirst loan of any kindAll questions answered promptyl and my "hand was held" throughout the process
Refinanced my mortgage with lower rate and shorter termEasy to work with using phone, e-mails, and onlinePleasant experienceSmoothest mortgage transaction I have ever had
Stay away!!! They will promise and not deliverThey will ask you to make a deposit to show good faith, but when they are not able to give you a better rate or savings from your current loan, you are then out of the deposit that they promised to give back if you are not satisfiedI have a FICO and no problem getting a loanI was duped to trust them and in return kept my deposit money after being promised of reimbursement if not satisfiedThat was a liePlease stay away and let all you know about their very slick practiceI will continue to do this for as long as I can to help as many consumers as I canSTAY AWAY FROM ALL QUICKENThank youFrom a disabled American War Veteran
I have used Quicken Loans twice now, and both times were as painless and efficient as it could have beenThe customer service is well above board, my questions were answered in a timely fashion, the paperwork was processed quickly and the closing was a breezeI highly recommend Quicken to anyone that is looking for a home loan or a refinance
Worked with me through a difficult mortgageSpecial kudos for Carson Mwho really worked to make it happenI was able to obtain a VA loan for myself and husband, a disabled Vietnam VetIt was hard for me to do all the paperwork and such, but Carson never lost patience with meGood experience at QUICKEN loans
Great experience good people to work with and very informed about their process
The process was seamless! Matt was so easy to work with along with the rest of his teamI would recommend Quicken to anyone looking to lower their interest rateThere were no hoops to jump throughEverything was on time or earlyThe service was great and everyone was positive in word and deedIt sounded like everyone loved their job!