Although a bit slow because of the holidays, our experience with Quicken was excellent They went the extra mile to approve our refinance in spite of our marginal credit profile Thank you Quicken
This is my second time using Quicken, and I could not have had a better experienceThey were thorough, professional and timelyFrom start to finish loan closed in about weeksThey followed up with daily status updates, I was never left in the darkQuestions were answered and resolved immediately? My representative was friendly and efficientI would recommend Quicken Loans to anyone who's looking for an experience over and above excellence
They were very personalMy husband and I had a very wonderful experience with themThey were very nice and answer all our guestionsIt was a pleasure to work with them
We have done business with Quicken Loans for several yearsThe experiences is always greatThey deliver on commitments and you know all the way through the process where you stand No surprisesVery professional in all respects
I had a great experience with Quicken and all the people I dealt with on a regular basisI found them to be very professional, concerned about inconveniencing me while doing all the necessary diligence in refinancing my loanThey were thorough, pleasant and serious about working on my behalf
I would do it all over again in an instant
I was back and forth with a loan officer for over a month and a halfFor every home we were interested in he said no problem we were pre-approved and that everything looked promisingWe even received a few pre-approved letters for different amounts depending on the property we were interested in and told the down payment would only be 3%We were so excited! After all that effort and time spent on the phone almost everyday we finally found the perfect home and we were told that someone else would help us and the file was transferredOnce that processor got our information everything changed, now we were no longer approved for what we were told before and we had to give a lot more money down like 20%We could not give that much down so we got disqualified plus they were also adding points which we were told prior there would be no pointsVery upsettingI even spoke to a supervisor a couple of times and expressed how deceived we felt and all she said was she was sorry and that they would look into itI never heard from her againExtremely disappointedI will never recommend them to anyoneRight after, we went to Movement Mortgage and were approved in a few days with 3% down and no problems at all! Don't waste your time with Quicken Loans, it's all a lie! They will deceive youI had to share this so it doesn't happen to anyone else
We had an excellent experience with QuickenVery fast and efficient yet patient There was no pressure and they gave us plenty of time to review all of the documents before making a decision I would highly recommend
I have been a happy customer of Quicken Loans for many years In fact I recommended them many times However my views on QL have changed with my most recent events I decided to refinance to a lower rate and take some equity money out to do home improvementsI decided to do a competitive review and not just work with QL to see what is out there I received a great rate and terms from my credit union which I have had great experience with QL couldn't match so the basically said they couldn't assist me with an refinance loan I moved forward with the credit union, closed the deal and paid off the QL mortgage amount When I called to get the pay off amount the women on the phone as great and understood my decision was just business After the pay off was sent to QL, the QL people came at me and my husband like vultures! They have called me and my husband everyday for the past days even though I told them to quit calling me and my husband THey had their chance at keeping my loan but couldn't beat the credit unions rates and now it is a done deal One person tried to get into the terms I had with the credit union, I basically told him it was not any of his business which then he told me I didn't need to be rude about it Today's call I basically asked them (again) to quit harassing me with all of these unwanted phone callsIt seems that QL promotes customer harassment which I am happy to be moved away from QL as my mortgage company and will never go back to them because of this harassment Complete change from six months ago when I would have told others about my great experience being a long time customer Ego or what? QL doesn't like to lose!
Very good experience working with QL all associates I worked with were very professional and very informed in their particular area of expertiseFrom my first phone call until my closing it was without flaw Thank you QL
Very efficient and clear as to what they need, and where to upload or send it Clear, concise and fast - within reasonEven the appraisal came in fairly quickly which is unusual
Our loan person Bill Summers and his associates were excellent to deal with, no issues at all
It's our second re-finance with Quicken and we are so impressed over our previous mortgage lender
Although a bit slow because of the holidays, our experience with Quicken was excellent They went the extra mile to approve our refinance in spite of our marginal credit profile Thank you Quicken
This is my second time using Quicken, and I could not have had a better experienceThey were thorough, professional and timelyFrom start to finish loan closed in about weeksThey followed up with daily status updates, I was never left in the darkQuestions were answered and resolved immediately? My representative was friendly and efficientI would recommend Quicken Loans to anyone who's looking for an experience over and above excellence
They were very personalMy husband and I had a very wonderful experience with themThey were very nice and answer all our guestionsIt was a pleasure to work with them
Super easy and Chris helm did everything quick, good experience!
We have done business with Quicken Loans for several yearsThe experiences is always greatThey deliver on commitments and you know all the way through the process where you stand No surprisesVery professional in all respects
Wonderful company to work with, this was the easiest refinance/mortgage experience I ever been thru, I wouldn't hesitate to use them again
I had a great experience with Quicken and all the people I dealt with on a regular basisI found them to be very professional, concerned about inconveniencing me while doing all the necessary diligence in refinancing my loanThey were thorough, pleasant and serious about working on my behalf
I would do it all over again in an instant
QL is top shelf The best mortgage app I have ever doneQL is amazing
George was very professional, hats off to him
this is my second time using quicken loansvery happy with their
professionalism
I was back and forth with a loan officer for over a month and a halfFor every home we were interested in he said no problem we were pre-approved and that everything looked promisingWe even received a few pre-approved letters for different amounts depending on the property we were interested in and told the down payment would only be 3%We were so excited! After all that effort and time spent on the phone almost everyday we finally found the perfect home and we were told that someone else would help us and the file was transferredOnce that processor got our information everything changed, now we were no longer approved for what we were told before and we had to give a lot more money down like 20%We could not give that much down so we got disqualified plus they were also adding points which we were told prior there would be no pointsVery upsettingI even spoke to a supervisor a couple of times and expressed how deceived we felt and all she said was she was sorry and that they would look into itI never heard from her againExtremely disappointedI will never recommend them to anyoneRight after, we went to Movement Mortgage and were approved in a few days with 3% down and no problems at all! Don't waste your time with Quicken Loans, it's all a lie! They will deceive youI had to share this so it doesn't happen to anyone else
We had an excellent experience with QuickenVery fast and efficient yet patient There was no pressure and they gave us plenty of time to review all of the documents before making a decision I would highly recommend
I am pleased with Quicken Loans process and how fast things are accomplished
Quicken Loans was professional and easy to work withThey responded to questions or issues quickly
I was told that my back taxes would be taken care of and that was false
I have been a happy customer of Quicken Loans for many years In fact I recommended them many times However my views on QL have changed with my most recent events I decided to refinance to a lower rate and take some equity money out to do home improvementsI decided to do a competitive review and not just work with QL to see what is out there I received a great rate and terms from my credit union which I have had great experience with QL couldn't match so the basically said they couldn't assist me with an refinance loan I moved forward with the credit union, closed the deal and paid off the QL mortgage amount When I called to get the pay off amount the women on the phone as great and understood my decision was just business After the pay off was sent to QL, the QL people came at me and my husband like vultures! They have called me and my husband everyday for the past days even though I told them to quit calling me and my husband THey had their chance at keeping my loan but couldn't beat the credit unions rates and now it is a done deal One person tried to get into the terms I had with the credit union, I basically told him it was not any of his business which then he told me I didn't need to be rude about it Today's call I basically asked them (again) to quit harassing me with all of these unwanted phone callsIt seems that QL promotes customer harassment which I am happy to be moved away from QL as my mortgage company and will never go back to them because of this harassment Complete change from six months ago when I would have told others about my great experience being a long time customer Ego or what? QL doesn't like to lose!
Very good experience working with QL all associates I worked with were very professional and very informed in their particular area of expertiseFrom my first phone call until my closing it was without flaw Thank you QL
Very good group of people with whom to workThey made an arduous process more tolerable
Very efficient and clear as to what they need, and where to upload or send it Clear, concise and fast - within reasonEven the appraisal came in fairly quickly which is unusual
Our loan person Bill Summers and his associates were excellent to deal with, no issues at all
It's our second re-finance with Quicken and we are so impressed over our previous mortgage lender
I’m a happy customer