My wife and I had an amazing experience with Quicken LoansEveryone was very helpful and very knowledgeableI would not hesitate to recommend my friends or family to Quicken Loans
I couldn't be happier with my experience Everyone on the team from the Inhouse Realtor to the Closing Specialist was efficient, friendly and professional
My experience with Quicken Loans was very positiveFrom my first contact with them, they were friendly and knowledgeableThe Refinance process was quick and painlessI can't say enough good things about them I would highly recommend this company for your home buying needs
Seriously, one of the best experiences I have ever hadEverybody was so clear and helpful every time I had questions or needed helpAlso MyQL had every document and the ability to communicate with my preparers at every stepQuick and painlessly
Very professional to work withAs a first time home-buyer, Quicken made the entire mortgage process from pre-approval and apply to closing, very simple and a seamless experienceThey found the best options for us based on our financial situation and saved us thousands
Quicken Loans during the loan process seemed to want to help us, but then after a lower than expected appraisal, they became very distant and lost interest in us So we gathered comparison home sales of recently sold homes in our area, close to our homes criteria, and sent them to the Mortgage Banker who was previously working with us We followed up by contacted him to ensure what we faxed got to him He assured us what we sent was received and he would forward them to a Loan Specialist for review That was the last we heard from Quick Loans We emailed and left phone messages with the Mortgage Banker to give us a call back Guess it fell on deaf ears That's just bad business
My experience with this company was exceptionalJonathan Tayloy, my Mortgage Banker, was particularly helpful explaining every issue I needed to clarify in simple to understand termsHe was always available to take my calls and when he was unable to answer me immediately, he would call back within a very reasonable time
Even when someone else dropped the ball, he came through with the solutionThus, the experience was remarkable and I would gladly recommend them to anyone needing a mortgage
QL gave the best mortgage rate among three other lendersThe communication was great and very professionalBoth their mortgage brokers and customer service reps are very proactive and help us a lot throughout the processTheir immediate response to questions and issues either through message/mail or phone calls are highly appreciatedTheir online document request/compilation system is very beneficial for smooth processWe purchased our house with Company's Relocation Assistance program and QL collaborated well with the Relocation Company and our realtorOnly minor issue that I can share is, QL requests proof of payoff statements/activities through both where it was paid off and which account is being paid offDouble checking the activityIt makes sense for some transactions but may delay the process due to waiting for end of month statements Overall I am highly satisfied with QL and definitely recommend to anyone
From start to finish I was pleased with the process Very easy to apply online, received a callback the next day and received very professional, friendly and knowlegable contact through the whole process
Ok, beginning with the good, in the end things worked out well and as we had originally expected But still a neutral review is in order Our experience was more complicated than it needed to have been, and it seemed that on several occasions the QL left hand didn't know what the right hand was doing The mortgage banker who called and initiated the process was clear on what would be required, but once he handed off action to the next folks, it was clear that coordination was lacking This was a refinance of a QL loan and should have been simpler But the folks I mostly dealt with consistently told me things at odds with what the mortgage banker had said with regard to required documentation and closing costs We had also been assured this would be simple It was not And in one case an underwriter had an additional question (and request for documentation) which clearly indicated he hadn't read available documentation correctlyFrankly, it often seemed we were dealing with the B team, and intervention at another level in QL was required On multiple occasions we were very close to walking away from this whole thing In the end, things worked out, but the "amazed" we experienced is not what I suspect QL means in its advertising All this said, once issues were resolved, the process was very fast and changeover from old to new mortgage was very quick And I will say that the folks we dealt with took our many complaints seriously So, overall, I think it's fair to say that all of the folks we personally dealt with were pleasant and earnest, but the lack of internal QL communication and/or coordination was of concern until the very end
I feel like they did a “bait and switch “ on usThey lured us in with one rate, and then when the time came toward closing it was a different rate and number of years
Very pleased with our service with Quicken LoansEvery person we dealt with was helpful and friendlyWe had a very good experience with the companyThank you ,
Used Quicken Loans for a refi The whole process was quick and easy and all of the people that I dealt with were professional and knowledgeable When I had a question I received a response the same day and with the online program I could always see exactly what they were working on and where we were in the process
My wife and I had an amazing experience with Quicken LoansEveryone was very helpful and very knowledgeableI would not hesitate to recommend my friends or family to Quicken Loans
Everyone was courteous and helpful The process was Made easy and did not consume a lot of my time I was talked thru the process or it was done for me
The process of Refinancing our home was a very good experience It was handled quickly and professionally
fastest refinance ever !! super friendly customer service :) very pleased
I couldn't be happier with my experience Everyone on the team from the Inhouse Realtor to the Closing Specialist was efficient, friendly and professional
My experience with Quicken Loans was very positiveFrom my first contact with them, they were friendly and knowledgeableThe Refinance process was quick and painlessI can't say enough good things about them I would highly recommend this company for your home buying needs
Seriously, one of the best experiences I have ever hadEverybody was so clear and helpful every time I had questions or needed helpAlso MyQL had every document and the ability to communicate with my preparers at every stepQuick and painlessly
My experience with quicken loans was a good oneEveryone I spoke with during the process was professional, knowledgeable and personable
Very professional to work withAs a first time home-buyer, Quicken made the entire mortgage process from pre-approval and apply to closing, very simple and a seamless experienceThey found the best options for us based on our financial situation and saved us thousands
Very Professional at all time answer all question very concern and respectful
Quicken Loans during the loan process seemed to want to help us, but then after a lower than expected appraisal, they became very distant and lost interest in us So we gathered comparison home sales of recently sold homes in our area, close to our homes criteria, and sent them to the Mortgage Banker who was previously working with us We followed up by contacted him to ensure what we faxed got to him He assured us what we sent was received and he would forward them to a Loan Specialist for review That was the last we heard from Quick Loans We emailed and left phone messages with the Mortgage Banker to give us a call back Guess it fell on deaf ears That's just bad business
My experience with this company was exceptionalJonathan Tayloy, my Mortgage Banker, was particularly helpful explaining every issue I needed to clarify in simple to understand termsHe was always available to take my calls and when he was unable to answer me immediately, he would call back within a very reasonable time
Even when someone else dropped the ball, he came through with the solutionThus, the experience was remarkable and I would gladly recommend them to anyone needing a mortgage
it was a unit esperiense, but very positive, I like
Everything was great until late the final when I was told I owed over $
Never told all during the process until the end not happy
QL gave the best mortgage rate among three other lendersThe communication was great and very professionalBoth their mortgage brokers and customer service reps are very proactive and help us a lot throughout the processTheir immediate response to questions and issues either through message/mail or phone calls are highly appreciatedTheir online document request/compilation system is very beneficial for smooth processWe purchased our house with Company's Relocation Assistance program and QL collaborated well with the Relocation Company and our realtorOnly minor issue that I can share is, QL requests proof of payoff statements/activities through both where it was paid off and which account is being paid offDouble checking the activityIt makes sense for some transactions but may delay the process due to waiting for end of month statements Overall I am highly satisfied with QL and definitely recommend to anyone
From start to finish I was pleased with the process Very easy to apply online, received a callback the next day and received very professional, friendly and knowlegable contact through the whole process
Ok, beginning with the good, in the end things worked out well and as we had originally expected But still a neutral review is in order Our experience was more complicated than it needed to have been, and it seemed that on several occasions the QL left hand didn't know what the right hand was doing The mortgage banker who called and initiated the process was clear on what would be required, but once he handed off action to the next folks, it was clear that coordination was lacking This was a refinance of a QL loan and should have been simpler But the folks I mostly dealt with consistently told me things at odds with what the mortgage banker had said with regard to required documentation and closing costs We had also been assured this would be simple It was not And in one case an underwriter had an additional question (and request for documentation) which clearly indicated he hadn't read available documentation correctlyFrankly, it often seemed we were dealing with the B team, and intervention at another level in QL was required On multiple occasions we were very close to walking away from this whole thing In the end, things worked out, but the "amazed" we experienced is not what I suspect QL means in its advertising All this said, once issues were resolved, the process was very fast and changeover from old to new mortgage was very quick And I will say that the folks we dealt with took our many complaints seriously So, overall, I think it's fair to say that all of the folks we personally dealt with were pleasant and earnest, but the lack of internal QL communication and/or coordination was of concern until the very end
I feel like they did a “bait and switch “ on usThey lured us in with one rate, and then when the time came toward closing it was a different rate and number of years
Very pleased with our service with Quicken LoansEvery person we dealt with was helpful and friendlyWe had a very good experience with the companyThank you ,
Used Quicken Loans for a refi The whole process was quick and easy and all of the people that I dealt with were professional and knowledgeable When I had a question I received a response the same day and with the online program I could always see exactly what they were working on and where we were in the process