WARNING THERE IS ZERO ACCOUNTABILITY FOR THEIR MISTAKES THAT HURT YOUR CREDIT SCORE!!!!
The first has hard check they "disposed"of my information has zero follow through, and wouldn't even give me a name of who in their company deleted my information to be held accountable; second hard check I had to call times to finally get a hold of an agent, which did not give me any of the information I requested at all, did another hard check (with me very hesitant & resistant) assuring me that it would only count as one hard check since it was within a week period, then another agent about a week later tried vigorously to get me to agree to yet another hard check on my credit (which I absolutely refused seeing as this would've been hard checks within a month from this horrible company quicken loans & their rocket mortgage), finally when I realize that it is in fact hard checks I called to have them remove one of them as it was their fault that they disposed of my information (not to mention assured me that it would only count as one) they refused to take off the hard checkI'm okay with one hard inquiry, that's fair, but to be treated like this, and have them do nothing but hurt my credit score and waste my time is absolutely infuriating, I've been nothing but nice, polite, and patient during the while process, even after they refused to correct their mistakes effecting my creditI just want to warn potential customers DO NOT GO THROUGH THIS COMPANY!!!!
Back in February of this year my husband and I started house hunting I own a home that my family rents from me The mortgage is through Quicken so I decided to stay with them The first team got the ball rollingNot to bad for a couple weeks Then, all of a sudden a different team takes over They don't seem to have all the paper work you sent the first team Ok, resend againIt's starting to get stressfulWe pre-qualifyNow comes time for the appraisal Oh, by the way this was an FHA loan Crazy rules!!! that's another story The appraiser had us repair at least eight different things he found wrong Get this, paint a rusted clothesline pole that wasn't even on the property Paint an entire furnace roomScrape and paint an entire deck and the best is this one Change over from a septic system to the town sewer system Ok no problem except the borough has no plans in the immediate future to do this! We said we will in the future but it is not feasible at this time Well he would not accept this Quicken loans were able to over ride this decision The underwriters would not So we tried to make phone contact with the solution expert No one calls you back Just a cold unfriendly email saying, "Sorry we can't help you" We wasted months and now the seller wants to put the house back on the market! Thanks a lot Quicken Loans
Very pleased with our service with Quicken LoansEvery person we dealt with was helpful and friendlyWe had a very good experience with the companyThank you ,
I had mixed reviews pertaining to QLBeing a first time home buyer, my first agent Marc Nwas great in the beginning, but later became hard to reach, an barely returned my callsMy next agent Josh Pwas always available, but at times seemed frustrated by me asking several questions, an I didn't always feel like Josh was working as fast to get me closed, but my absolute worst experience was with Courtney Milner, my agent an I asked if we could omit the repair of the air conditioning, she said she'll submit the request an call me within days, it was weeks before I spoke with her, and she only offered an apology AFTER I brought it to her attention, very nonchalantlyBut the most positive experience I had was with Emily SeminettiSHE WAS GREAT!!! I only dealt with her approximately days, she followed up with me, she seemed to make things happenMy loan was up against the clock to close, an I truly believe it would not have closed in time, if not for Emily! I was more impressed with her in days than with Marc,Josh, or Courtney in 4months
Our Experience was awesome! They kept me well informed and we closed within the days Everyone we worked with was great and they did not mind my questions Would recommend to anyone
Tom and I were very happy with our Quicken refinance It was quick and very professional I would recommend it to anyone wishing to refinance their home loan for a lower interest rate
Went from a Yr Mortgage from Quicken to a Yr Loan with Quicken, and I very impressed how quickly and painless it was to get done Each person who I had contact was helpful and professional My experience with Quicken Loans BOTH times has been great Would NOT hesitate to work with them again in the future
I'm very satisfied with the all process in my loan with Quicken LoansThe only thing they should have a more professional appraisal companyEverything else great
I think there rates were high compared to other lenders..but had already gone so far in the process..went ahead and closed..Their contact folks were annoying..calling multiple times a day just "checking in" Went through "rocket mortgage" whose add stated point,clickapproval..WRONG...no different than any other mortgage approval process..same documentation required, etc
Quicken Loans was very goodAllen and Portia were the people worked with meThey walked through every step and got things done quickly but always had time to answer my questionsThey were incredible! I would recommend Quicken Loans to anyone who needs a mortgage
I so appreciate the courteous, professional, and prompt service I received from Quicken Loans This process was so easy and smoothNow I see how they earn the name Quicken Continue the Great Work
WARNING THERE IS ZERO ACCOUNTABILITY FOR THEIR MISTAKES THAT HURT YOUR CREDIT SCORE!!!!
The first has hard check they "disposed"of my information has zero follow through, and wouldn't even give me a name of who in their company deleted my information to be held accountable; second hard check I had to call times to finally get a hold of an agent, which did not give me any of the information I requested at all, did another hard check (with me very hesitant & resistant) assuring me that it would only count as one hard check since it was within a week period, then another agent about a week later tried vigorously to get me to agree to yet another hard check on my credit (which I absolutely refused seeing as this would've been hard checks within a month from this horrible company quicken loans & their rocket mortgage), finally when I realize that it is in fact hard checks I called to have them remove one of them as it was their fault that they disposed of my information (not to mention assured me that it would only count as one) they refused to take off the hard checkI'm okay with one hard inquiry, that's fair, but to be treated like this, and have them do nothing but hurt my credit score and waste my time is absolutely infuriating, I've been nothing but nice, polite, and patient during the while process, even after they refused to correct their mistakes effecting my creditI just want to warn potential customers DO NOT GO THROUGH THIS COMPANY!!!!
Had issues with the appraisal person not doing there job Properly and the company lieing to us to cover for her
The entire press of refinancing with Qyuicken Loans was extremely easyAndrew Scott and the entire team were top notch!
Super easy and Chris helm did everything quick, good experience!
Back in February of this year my husband and I started house hunting I own a home that my family rents from me The mortgage is through Quicken so I decided to stay with them The first team got the ball rollingNot to bad for a couple weeks Then, all of a sudden a different team takes over They don't seem to have all the paper work you sent the first team Ok, resend againIt's starting to get stressfulWe pre-qualifyNow comes time for the appraisal Oh, by the way this was an FHA loan Crazy rules!!! that's another story The appraiser had us repair at least eight different things he found wrong Get this, paint a rusted clothesline pole that wasn't even on the property Paint an entire furnace roomScrape and paint an entire deck and the best is this one Change over from a septic system to the town sewer system Ok no problem except the borough has no plans in the immediate future to do this! We said we will in the future but it is not feasible at this time Well he would not accept this Quicken loans were able to over ride this decision The underwriters would not So we tried to make phone contact with the solution expert No one calls you back Just a cold unfriendly email saying, "Sorry we can't help you" We wasted months and now the seller wants to put the house back on the market! Thanks a lot Quicken Loans
Very pleased with our service with Quicken LoansEvery person we dealt with was helpful and friendlyWe had a very good experience with the companyThank you ,
Wonderful experience, second time I've used quicken loans
We had a very positive and quick experience
I had mixed reviews pertaining to QLBeing a first time home buyer, my first agent Marc Nwas great in the beginning, but later became hard to reach, an barely returned my callsMy next agent Josh Pwas always available, but at times seemed frustrated by me asking several questions, an I didn't always feel like Josh was working as fast to get me closed, but my absolute worst experience was with Courtney Milner, my agent an I asked if we could omit the repair of the air conditioning, she said she'll submit the request an call me within days, it was weeks before I spoke with her, and she only offered an apology AFTER I brought it to her attention, very nonchalantlyBut the most positive experience I had was with Emily SeminettiSHE WAS GREAT!!! I only dealt with her approximately days, she followed up with me, she seemed to make things happenMy loan was up against the clock to close, an I truly believe it would not have closed in time, if not for Emily! I was more impressed with her in days than with Marc,Josh, or Courtney in 4months
Truly great experience from beginning to endNate worked really hard for me and I felt he genuinely caredWould highly recommend
Great communication through the whole refinance process
Our Experience was awesome! They kept me well informed and we closed within the days Everyone we worked with was great and they did not mind my questions Would recommend to anyone
Tom and I were very happy with our Quicken refinance It was quick and very professional I would recommend it to anyone wishing to refinance their home loan for a lower interest rate
Went from a Yr Mortgage from Quicken to a Yr Loan with Quicken, and I very impressed how quickly and painless it was to get done Each person who I had contact was helpful and professional My experience with Quicken Loans BOTH times has been great Would NOT hesitate to work with them again in the future
They took the mystery out of the process, made me feel that I was their most important customer The whole team was professional and courteous!
I'm very satisfied with the all process in my loan with Quicken LoansThe only thing they should have a more professional appraisal companyEverything else great
I think there rates were high compared to other lenders..but had already gone so far in the process..went ahead and closed..Their contact folks were annoying..calling multiple times a day just "checking in" Went through "rocket mortgage" whose add stated point,clickapproval..WRONG...no different than any other mortgage approval process..same documentation required, etc
Quicken Loans was very goodAllen and Portia were the people worked with meThey walked through every step and got things done quickly but always had time to answer my questionsThey were incredible! I would recommend Quicken Loans to anyone who needs a mortgage
I so appreciate the courteous, professional, and prompt service I received from Quicken Loans This process was so easy and smoothNow I see how they earn the name Quicken Continue the Great Work
Excellent customer serviceQuick and easyClosed in weeks!