Very positive experience even though my refinance involved a previous divorce on the old loan and I am self employed which makes it difficult to show proof of all income QL guided me through each step of the process and constantly sent email updates of the progress They listened to my questions and gave feedback as soon as possible and never made me feel wrong about asking the questions I highly recommend giving them a call for mortgage or refinance
I applied for a loan in March 2016, gave the a $deposit for appraisals what have youI specifically asked my Quicken Loan banker TYLER, would you keep this money if I am not approved, he says "oh no, you are approved we don't do this, we won't ask you for this money unless you are approved" well the approval became a denial and low and behold they kept my money saying the banker TYLER never said the words that I would be refunded the moneyI said now you are playing tic for tat, because those EXACT words didn't come from his mouth, I can't get my money backBEWARE, DON'T GIVE THEM MONEY! You will be sorry!
I would just like to let everyone know how GREAT my experience was with Quicken Loans All the individuals who called me were friendly and professional They treated my re-finance like it was their own and made the process so smooth and fast! I recommend them to anyone who wants to do mortgage business with the BEST!
From the first person I talked with to the last person, it was a great experienceQuicken staff were eager to help, knowledgable, answered my questions, and guided me through the whole processIt was an excellent experience!
Rocket Quicken Loans is by far the best Loan experience my wife and I have ever had Customer service was spot on from my first inquiry through closing and funding
I started my inquiry to an ad, just curious to find current ratesQuicken sounded very good, though I delayed for days, shopping with our current lender (refi with cash out), and a few othersI then applied with Quicken July 12, signed Closing on Aug 3, and was funded, as advertised Aug Best interest rate and very low points
In my over years of buying real estate, I was amazed at the efficiency of the entire process; always helpful and courteous staff; the ease and accuracy of collecting all required documents; all completed online until the :min of signing Closing papersI doubt any others can duplicate their process, even if many may try to imitate itI would still be submitting more docs with my current lender!
Excellent, from start to finish
WARNING THERE IS ZERO ACCOUNTABILITY FOR THEIR MISTAKES THAT HURT YOUR CREDIT SCORE!!!!
The first has hard check they "disposed"of my information has zero follow through, and wouldn't even give me a name of who in their company deleted my information to be held accountable; second hard check I had to call times to finally get a hold of an agent, which did not give me any of the information I requested at all, did another hard check (with me very hesitant & resistant) assuring me that it would only count as one hard check since it was within a week period, then another agent about a week later tried vigorously to get me to agree to yet another hard check on my credit (which I absolutely refused seeing as this would've been hard checks within a month from this horrible company quicken loans & their rocket mortgage), finally when I realize that it is in fact hard checks I called to have them remove one of them as it was their fault that they disposed of my information (not to mention assured me that it would only count as one) they refused to take off the hard checkI'm okay with one hard inquiry, that's fair, but to be treated like this, and have them do nothing but hurt my credit score and waste my time is absolutely infuriating, I've been nothing but nice, polite, and patient during the while process, even after they refused to correct their mistakes effecting my creditI just want to warn potential customers DO NOT GO THROUGH THIS COMPANY!!!!
The entire process was greatStarted with Joey Jepson, then Mike Carrol and then concluded with MrBob Phelpsstandup guys making everything happen that they promised they wouldFrom start to finish I was closed in about weeks! Thanks guys, thanks quicken
Just want to THANK Danillie ( I know I spelled her name wrong ) who helped through every step that I did not understand and unlike other companies called me back within a reasonable time My experience with Quicken Loans went very smooth THANK YOU
The process was moving along excellent until the final documents were revealed and I saw the closing cost I put a stop on whole process But within a day I had every agent calling me, helping me, Not once, by anyone involved in this process was I spoken to with negative feedbackThey acknowledge my concern and passed my refinance to the solution dept I had a marvelous solution person help me find the answer I needed to have to continue the process I am very pleased to be doing business with Quicken Loans Closing was in my home at my convenience with a very personable notary from Amrock Only thing I need to point out is closing cost should be stated up front to refinances
We had a very good experience with QuickenThey were recommended to us by my husband's brother who is in the mortgage business himselfQuicken made it fairly painless to purchase our dream retirement home in Hawaii They seem very thorough, and stay in close contactThey are easy to reach and answer all questions promptly
My experience with Quicken loans is a little mixed The amount of info needed to be submitted seemed a little over the top I do understand regulations but...Also my customer care person hardly ever contacted me, it was usually an associate calling on her behalf The mortgage broker, Katrina was GREAT and Jerry Nammour was SUPER and understanding of my frustrations All in all it resulted in a positive outcome
From start to finish my loan was handled with professionalism and graceEven when things were not presented in the best of ways, Quicken worked hard to be sure I understood every step of the way
I am very happy with quicken loan, it is easy and the employees help us as soon as possible, my loan was done and approved in days, in others bank it will take long time , and I do have good interest in my loan too Thank you so much Imelda
Our Experience was awesome! They kept me well informed and we closed within the days Everyone we worked with was great and they did not mind my questions Would recommend to anyone
My experience with Quicken Loans was great Everything was processed in the time frame given and without a hitchThey made a usual stressful situation very "non stressful" and for this, I am very appreciative
TerribleOn multiple occasions they brought up last minute issue that have caused delays in the closingI understand things happen, Ive sold mortgages beforeThe issue is they wait until the last minuteSo imagine you told you boss you need Thursday off for the closing, and they call you that Monday, to say no, we need to push it out weeksNow you need to expalined to your boss about why you need to change daysImagine you have a storage unit you need to gives days notice, which you've doneNow you need to call, and say on second thought I need to pay for an additional month because we won't be closing on timeJust think of how many things are tied to this date, and how many you needs to now untieUnreal, and they act as they care, and say I understand your frustrations...sure I bet you do
Very positive experience even though my refinance involved a previous divorce on the old loan and I am self employed which makes it difficult to show proof of all income QL guided me through each step of the process and constantly sent email updates of the progress They listened to my questions and gave feedback as soon as possible and never made me feel wrong about asking the questions I highly recommend giving them a call for mortgage or refinance
I applied for a loan in March 2016, gave the a $deposit for appraisals what have youI specifically asked my Quicken Loan banker TYLER, would you keep this money if I am not approved, he says "oh no, you are approved we don't do this, we won't ask you for this money unless you are approved" well the approval became a denial and low and behold they kept my money saying the banker TYLER never said the words that I would be refunded the moneyI said now you are playing tic for tat, because those EXACT words didn't come from his mouth, I can't get my money backBEWARE, DON'T GIVE THEM MONEY! You will be sorry!
I would just like to let everyone know how GREAT my experience was with Quicken Loans All the individuals who called me were friendly and professional They treated my re-finance like it was their own and made the process so smooth and fast! I recommend them to anyone who wants to do mortgage business with the BEST!
From the first person I talked with to the last person, it was a great experienceQuicken staff were eager to help, knowledgable, answered my questions, and guided me through the whole processIt was an excellent experience!
Rocket Quicken Loans is by far the best Loan experience my wife and I have ever had Customer service was spot on from my first inquiry through closing and funding
I started my inquiry to an ad, just curious to find current ratesQuicken sounded very good, though I delayed for days, shopping with our current lender (refi with cash out), and a few othersI then applied with Quicken July 12, signed Closing on Aug 3, and was funded, as advertised Aug Best interest rate and very low points
In my over years of buying real estate, I was amazed at the efficiency of the entire process; always helpful and courteous staff; the ease and accuracy of collecting all required documents; all completed online until the :min of signing Closing papersI doubt any others can duplicate their process, even if many may try to imitate itI would still be submitting more docs with my current lender!
Excellent, from start to finish
WARNING THERE IS ZERO ACCOUNTABILITY FOR THEIR MISTAKES THAT HURT YOUR CREDIT SCORE!!!!
The first has hard check they "disposed"of my information has zero follow through, and wouldn't even give me a name of who in their company deleted my information to be held accountable; second hard check I had to call times to finally get a hold of an agent, which did not give me any of the information I requested at all, did another hard check (with me very hesitant & resistant) assuring me that it would only count as one hard check since it was within a week period, then another agent about a week later tried vigorously to get me to agree to yet another hard check on my credit (which I absolutely refused seeing as this would've been hard checks within a month from this horrible company quicken loans & their rocket mortgage), finally when I realize that it is in fact hard checks I called to have them remove one of them as it was their fault that they disposed of my information (not to mention assured me that it would only count as one) they refused to take off the hard checkI'm okay with one hard inquiry, that's fair, but to be treated like this, and have them do nothing but hurt my credit score and waste my time is absolutely infuriating, I've been nothing but nice, polite, and patient during the while process, even after they refused to correct their mistakes effecting my creditI just want to warn potential customers DO NOT GO THROUGH THIS COMPANY!!!!
The entire process was greatStarted with Joey Jepson, then Mike Carrol and then concluded with MrBob Phelpsstandup guys making everything happen that they promised they wouldFrom start to finish I was closed in about weeks! Thanks guys, thanks quicken
Very satisfied with QL Sales and adjusters kept me well informed and were personable I recommend them!
Just want to THANK Danillie ( I know I spelled her name wrong ) who helped through every step that I did not understand and unlike other companies called me back within a reasonable time My experience with Quicken Loans went very smooth THANK YOU
Very quick turnaround Excellent staff
They could be a little more open minded when reviewing documentation Not everything fits in a neat box
The process was moving along excellent until the final documents were revealed and I saw the closing cost I put a stop on whole process But within a day I had every agent calling me, helping me, Not once, by anyone involved in this process was I spoken to with negative feedbackThey acknowledge my concern and passed my refinance to the solution dept I had a marvelous solution person help me find the answer I needed to have to continue the process I am very pleased to be doing business with Quicken Loans Closing was in my home at my convenience with a very personable notary from Amrock Only thing I need to point out is closing cost should be stated up front to refinances
The staff at Quicken Loans are thorough and provided great communicationMy experience with Quicken Loans was great! Thanks You All
We had a very good experience with QuickenThey were recommended to us by my husband's brother who is in the mortgage business himselfQuicken made it fairly painless to purchase our dream retirement home in Hawaii They seem very thorough, and stay in close contactThey are easy to reach and answer all questions promptly
My experience with Quicken loans is a little mixed The amount of info needed to be submitted seemed a little over the top I do understand regulations but...Also my customer care person hardly ever contacted me, it was usually an associate calling on her behalf The mortgage broker, Katrina was GREAT and Jerry Nammour was SUPER and understanding of my frustrations All in all it resulted in a positive outcome
Such an easy process by comparison !! Quick, all online process & closing was very quickHighly recommend Quicken !
From start to finish my loan was handled with professionalism and graceEven when things were not presented in the best of ways, Quicken worked hard to be sure I understood every step of the way
I am very happy with quicken loan, it is easy and the employees help us as soon as possible, my loan was done and approved in days, in others bank it will take long time , and I do have good interest in my loan too Thank you so much Imelda
Our Experience was awesome! They kept me well informed and we closed within the days Everyone we worked with was great and they did not mind my questions Would recommend to anyone
My experience with Quicken Loans was great Everything was processed in the time frame given and without a hitchThey made a usual stressful situation very "non stressful" and for this, I am very appreciative
TerribleOn multiple occasions they brought up last minute issue that have caused delays in the closingI understand things happen, Ive sold mortgages beforeThe issue is they wait until the last minuteSo imagine you told you boss you need Thursday off for the closing, and they call you that Monday, to say no, we need to push it out weeksNow you need to expalined to your boss about why you need to change daysImagine you have a storage unit you need to gives days notice, which you've doneNow you need to call, and say on second thought I need to pay for an additional month because we won't be closing on timeJust think of how many things are tied to this date, and how many you needs to now untieUnreal, and they act as they care, and say I understand your frustrations...sure I bet you do