The team at Quicken Loans was exceptionalA special thank you to Dana who called within minutes of us posting questions on our QL pageThe process was quick and seamlessWe were able to monitor the whole process through QLThere were no surprises from the first conversation to the lastI would recommend Quicken to anyone refinancing!
I was so shocked by their willingness to go the extra mile for me! It was a wonderful first time home buying experience for me due to their exemplary service
Thoroughly enjoyed my experience working with quickenThey handled my refinance in a timely and professional manner and provided excellent customer service
I chose to work with Quicken Loans for the purchase of my first home for several reasons, but the main reason was that they were willing to work with me to get to the point where I would qualify for the loanOther lenders simply looked at my current situation and would not work with me any furtherI also appreciated the ability to handle virtually all transactions on lineAnd in those few instances where I had to call, each individual I spoke with took the time to completely listen to my question / issue, and would then offer detailed explanationsIt is also worth mentioning that each time I called, I would always get a 'live person' to speak toNow that my loan was approved and I have closed on my new home, I like the fact that I can log into my Quicken Loans account to pay my mortgage each monthI am very satisfied with the service I have received from Quicken Loans
Quicken Loans did a great job from the beginning of loan until closingI'd recommend them for your mortgage needsGreat experience
Thanks
Tim T
Saint Augustine Florida
I have never been happier than when Quicken Loans acquired our mortgage loanUp until that time it had been a roller coaster with the previous lenderSince that time which has been more than years ago we have re-financed with Quicken Loans timesThe process has always been very stress free and they always kept us up to date on the progress right up to the day of closingAnd the nice thing is that when we closed we were able to close right in our own homeI highly recommend Quicken Loans to anyone who is looking to buy a home or re-financeYou can't go wrong!
Nice automated, electronic tools for submitting information Thought the types of, and level of detail of the information required seemed to be overkill But might be a regulatory requirement
Overall, we were very impressed with QLThey are overall very efficient and timelyWe hit a little snag toward the end of our refinance process and they kept asking for paperwork that we didn't have (they kept asking for verification that we hadn't taken out a home equity line of credit)We had never taken out a HELOC, so we had nothing to prove that to them since we had never done itIt was a huge, long, frustrating process to get this sorted outI ended up getting very frustrated because they wouldn't accept the verification I was sending themI expressed my concerns and QL very promptly called me and talked to me and walked me through the rest of the processThey were very supportiveThe refinance went through shortly after that with no other snags
This issue is the only complaint we had with QLOther than that, they were greatEven with this huge inconvenience and frustration, QL tried to fix it the best they could and were understanding and supportive of my concerns
Our experience with the Quicken Loans refinancing process was very quick and convenientWith the exception of the appraisal and the closing signatures, everything was accomplished online and/or through phone callsOverall, it was a lot simpler than we imagined
Quicken Loans was an extremely pleasing experience for my familyThis was our 2nd time around and the process was diligent, thorough and professionalI want to personally thank all the representatives for all the hard work but I would like to give a special thanks to Thomas Fain who was with me from day one
I also love using the website because it was so simple and it avoided any potential set backsQuicken Loans has my endorsement for anyone looking for a loan
I applied for a USDA Rural Development Loan from Quicken Loans directly, I and my wife did everything we could to provide any and all documentation to backup our application and once it got to underwriting, it seemed like no one cared and without a detailed explanation or ability to correct what was wrong was told our USloan application was denied and then was bluntly told no other bank would approve us for a USDA RD mortgage, but was told however we would qualify for a standard conventional year term mortgage at a higher rate with payments in the excess of one thousand dollars per monthWe immediately re-applied for the same USloan at a local bank where that banker worked with us and was very flexible, even after it went to underwriting for pre-approval she worked with underwriting and us asking for additional information or more up to date supporting documents and without error was pre-approved at similar amount we were asking at Quicken LoansThis whole experience has put a bad taste in our mouth for ever wishing to use Quicken Loans for any type of loan in the future
Tom and I were very happy with our Quicken refinance It was quick and very professional I would recommend it to anyone wishing to refinance their home loan for a lower interest rate
We had our loan processed in a short amount of time and got the rate we wantedShawn, our rep was very helpful and if we had any questions he could answer themThis was our easiest refi we have ever doneThanks Quicken Loans!
I own a cute little family home, not a mansionQuicken Loans staff made me feel that I was on their priority listI was mostly impressed by their professionalism and efficiencyEverything was completed within weeksI purposely waited for a few months to write this reviewUntil today, everything was smooth after closing as promisedNo surprise
Very professionalBetter even than expected
The team at Quicken Loans was exceptionalA special thank you to Dana who called within minutes of us posting questions on our QL pageThe process was quick and seamlessWe were able to monitor the whole process through QLThere were no surprises from the first conversation to the lastI would recommend Quicken to anyone refinancing!
I was so shocked by their willingness to go the extra mile for me! It was a wonderful first time home buying experience for me due to their exemplary service
Thoroughly enjoyed my experience working with quickenThey handled my refinance in a timely and professional manner and provided excellent customer service
I chose to work with Quicken Loans for the purchase of my first home for several reasons, but the main reason was that they were willing to work with me to get to the point where I would qualify for the loanOther lenders simply looked at my current situation and would not work with me any furtherI also appreciated the ability to handle virtually all transactions on lineAnd in those few instances where I had to call, each individual I spoke with took the time to completely listen to my question / issue, and would then offer detailed explanationsIt is also worth mentioning that each time I called, I would always get a 'live person' to speak toNow that my loan was approved and I have closed on my new home, I like the fact that I can log into my Quicken Loans account to pay my mortgage each monthI am very satisfied with the service I have received from Quicken Loans
Quicken Loans did a great job from the beginning of loan until closingI'd recommend them for your mortgage needsGreat experience
Thanks
Tim T
Saint Augustine Florida
I have never been happier than when Quicken Loans acquired our mortgage loanUp until that time it had been a roller coaster with the previous lenderSince that time which has been more than years ago we have re-financed with Quicken Loans timesThe process has always been very stress free and they always kept us up to date on the progress right up to the day of closingAnd the nice thing is that when we closed we were able to close right in our own homeI highly recommend Quicken Loans to anyone who is looking to buy a home or re-financeYou can't go wrong!
Nice automated, electronic tools for submitting information Thought the types of, and level of detail of the information required seemed to be overkill But might be a regulatory requirement
Excellent experienceVery pleased with the how I was treated and how well the loan experience was handled
Quicken loans did a fantastic job getting me a mortgage I am very impressed with the entire experience
Organized, courteous, knowledgeable and promptAll positives
Overall, we were very impressed with QLThey are overall very efficient and timelyWe hit a little snag toward the end of our refinance process and they kept asking for paperwork that we didn't have (they kept asking for verification that we hadn't taken out a home equity line of credit)We had never taken out a HELOC, so we had nothing to prove that to them since we had never done itIt was a huge, long, frustrating process to get this sorted outI ended up getting very frustrated because they wouldn't accept the verification I was sending themI expressed my concerns and QL very promptly called me and talked to me and walked me through the rest of the processThey were very supportiveThe refinance went through shortly after that with no other snags
This issue is the only complaint we had with QLOther than that, they were greatEven with this huge inconvenience and frustration, QL tried to fix it the best they could and were understanding and supportive of my concerns
Our experience with the Quicken Loans refinancing process was very quick and convenientWith the exception of the appraisal and the closing signatures, everything was accomplished online and/or through phone callsOverall, it was a lot simpler than we imagined
Quicken Loans was an extremely pleasing experience for my familyThis was our 2nd time around and the process was diligent, thorough and professionalI want to personally thank all the representatives for all the hard work but I would like to give a special thanks to Thomas Fain who was with me from day one
I also love using the website because it was so simple and it avoided any potential set backsQuicken Loans has my endorsement for anyone looking for a loan
I applied for a USDA Rural Development Loan from Quicken Loans directly, I and my wife did everything we could to provide any and all documentation to backup our application and once it got to underwriting, it seemed like no one cared and without a detailed explanation or ability to correct what was wrong was told our USloan application was denied and then was bluntly told no other bank would approve us for a USDA RD mortgage, but was told however we would qualify for a standard conventional year term mortgage at a higher rate with payments in the excess of one thousand dollars per monthWe immediately re-applied for the same USloan at a local bank where that banker worked with us and was very flexible, even after it went to underwriting for pre-approval she worked with underwriting and us asking for additional information or more up to date supporting documents and without error was pre-approved at similar amount we were asking at Quicken LoansThis whole experience has put a bad taste in our mouth for ever wishing to use Quicken Loans for any type of loan in the future
Tom and I were very happy with our Quicken refinance It was quick and very professional I would recommend it to anyone wishing to refinance their home loan for a lower interest rate
We were pleased with the service Quicken providedThey processed our loan in a prompt matter and kept us informed every step of the way
We had our loan processed in a short amount of time and got the rate we wantedShawn, our rep was very helpful and if we had any questions he could answer themThis was our easiest refi we have ever doneThanks Quicken Loans!
It was very quick and easyI have told all my friends about it .Who knows they may call
I own a cute little family home, not a mansionQuicken Loans staff made me feel that I was on their priority listI was mostly impressed by their professionalism and efficiencyEverything was completed within weeksI purposely waited for a few months to write this reviewUntil today, everything was smooth after closing as promisedNo surprise