QL was very professional and efficient throughout our entire process from first contact to closing. They definitely work with you and have your best interest a priority. Very happy customer!
Overall, we were very impressed with QL. They are overall very efficient and timely. We hit a little snag toward the end of our refinance process and they kept asking for paperwork that we didn't have (they kept asking for verification that we hadn't taken out a home equity line of credit). We had never taken out a HELOC, so we had nothing to prove that to them since we had never done it. It was a huge, long, frustrating process to get this sorted out. I ended up getting very frustrated because they wouldn't accept the verification I was sending them. I expressed my concerns and QL very promptly called me and talked to me and walked me through the rest of the process. They were very supportive. The refinance went through shortly after that with no other snags. This issue is the only complaint we had with QL. Other than that, they were great. Even with this huge inconvenience and frustration, QL tried to fix it the best they could and were understanding and supportive of my concerns.
All agents were well organized and polite.All my questions were answered in terms I could understandEmails kept me updated on the progress of the application and I am very satisfied with the outcome
Did a 30-year traditional home refinance If you're not tech savvy, you might want to go with a different companyEverything is handled online, and it is all very straightforwardThey give you checkboxes of what they need; you upload it and voila, it's marked as doneI never had to upload anything more than once and nothing ever got lost I didn't like that I had to speak with different people through the process, but it is what it isEach of the people were respectful and knew what was going on, but you can't help but feel like it's an assembly line
ALL your staff, Jackson, Penny, etc etc etc were great to work with even with soooo many steps, documents, phone calls, emails, etc. the process went quickly. AND this may lend the opportunity to discuss the etc etc etc. There are just TOOOOOO many folks to deal with and it gets VERY confusing as to who they are and what their process is in making the loan happen. Would be nice to cut down the # of folks we deal with, but if that slows the process then nevermind!
Rocket Loans (a division of Quicken Loans) requires you to log into your bank account through their site to approve your loan I was concerned about that, so I checked with my bank While they could not say that was something we should or should not do, they said if it were them, they would never give that information to anyone That information gives them complete access to your account, which is information and accessibility no legitimate lending institution needs I took my banks advice and did not continue with the loan
Refinancing our home was super easy Very little paper-work and almost everything was online They came directly to our house for the closing Fast and easy
Do NOT give this company phone your number, they will not leave you alone and probably sell all your info to marketers! I was looking for a quick on what a year mortgage would look likeQuicken Loans had an ad that said something like "mortgage calculator" and if you enter in your mortgage info, you'll receive a quote or rough estimate That's not what happened Within an hour my phone is won't stop ringingI provided an email tooI haven't received one emailFinally I pick up the call and politely say: "I'm not prepared to speak with anyoneI wanted an online quote and would prefer to not receive any more calls." They calls will still NOT stop People fill out form and do other things online because they don't always want to talk to someone This is getting to the point of harassment FYII actually have a real, active, mortgage with quicken loansThe rates were good, but the experience was pretty badOur mortgage officer or whatever you call them couldn't spell to save her life and her LinkedIn resume says she went to Cornell I didn't know there was a Cornell CollegeThere were a few other unethical things that happened at closing - you can private message me for that story Bottom line: Don't give quicken loan or rocket your numberEVER I would try avoid using them for your mortgage loans as wellGoogle Quicken Loans and Department of Justice if you're bored
I would recommend Quicken/Rocket Mortgage to any and everyoneThe representatives are kind, knowledgeable and efficientOnce you, the customer, establish what you’re looking for, they hit the floor running Except for gathering a little paperwork on your end, they do all the workWhat I love the most.....feedback! They are wonderful on feedbackYou are never left “hanging “, wondering what’s happening If you have to make an inquiry, the response is almost immediateI like the fact that you’re not passed around to too many representatives and that who ever you do speak to, they take the time to make sure you understand what’s being done
I first contacted Quicken on a whim, not at all sure they would be able to work with me on my re-finance needsHowever, the representative, Derek Kinney, was a wealth of information and good suggestionsHe answered every question I had, presented the three best options, and helped with my culling process The business they used for the appraisal was fast, efficient, professional, and accurate The loan closed in under four weeks As everything turned out, I got a lower interest rate, a lower monthly payment, and a nice check I would DEFINITELY recommend Quicken Loans for a re-financeSpecifically, if you can get Derek Kinney as your contact, do it
I must say it was great working with everyone, they were so personable and so helpful and I thank everyone that helped me to get my loan, thank you again so muchLucy Landsmann
We are now dealing with loans that were suppose to be paid off from our refinanceNow I have a higher payment and still making loan payments on loans that were not paid off as we were told that they would beI borrowed 20,above the amount owed on my house to pay off these loans and take a vacationNeedless to say, had to cancel vacation and dealing with a lot of stressNot a good situation
This is the second time I have used Quicken & I have been pleased both timesThe process was fast, pain free & all of the employees I worked with were greatThey got me answers quickly & always made sure I was satisfiedI have referred others to Quicken & they have also been very pleased
Overall, I had a great experienceI believe my problems were less with Quicken Loans, and more with the title companyI appreciate how the staff would call to check in when a difficulty was resolved, as well as the ability for me to compete the refinance from home (especially the notaryShe was awesome and loves how Quicken streamlines the documents)
QL was very professional and efficient throughout our entire process from first contact to closing. They definitely work with you and have your best interest a priority. Very happy customer!
Overall, we were very impressed with QL. They are overall very efficient and timely. We hit a little snag toward the end of our refinance process and they kept asking for paperwork that we didn't have (they kept asking for verification that we hadn't taken out a home equity line of credit). We had never taken out a HELOC, so we had nothing to prove that to them since we had never done it. It was a huge, long, frustrating process to get this sorted out. I ended up getting very frustrated because they wouldn't accept the verification I was sending them. I expressed my concerns and QL very promptly called me and talked to me and walked me through the rest of the process. They were very supportive. The refinance went through shortly after that with no other snags. This issue is the only complaint we had with QL. Other than that, they were great. Even with this huge inconvenience and frustration, QL tried to fix it the best they could and were understanding and supportive of my concerns.
All agents were well organized and polite.All my questions were answered in terms I could understandEmails kept me updated on the progress of the application and I am very satisfied with the outcome
Did a 30-year traditional home refinance If you're not tech savvy, you might want to go with a different companyEverything is handled online, and it is all very straightforwardThey give you checkboxes of what they need; you upload it and voila, it's marked as doneI never had to upload anything more than once and nothing ever got lost I didn't like that I had to speak with different people through the process, but it is what it isEach of the people were respectful and knew what was going on, but you can't help but feel like it's an assembly line
Guy Breusca was amazingHe made the process so easy and quick
ALL your staff, Jackson, Penny, etc etc etc were great to work with even with soooo many steps, documents, phone calls, emails, etc. the process went quickly. AND this may lend the opportunity to discuss the etc etc etc. There are just TOOOOOO many folks to deal with and it gets VERY confusing as to who they are and what their process is in making the loan happen. Would be nice to cut down the # of folks we deal with, but if that slows the process then nevermind!
Rocket Loans (a division of Quicken Loans) requires you to log into your bank account through their site to approve your loan I was concerned about that, so I checked with my bank While they could not say that was something we should or should not do, they said if it were them, they would never give that information to anyone That information gives them complete access to your account, which is information and accessibility no legitimate lending institution needs I took my banks advice and did not continue with the loan
Refinancing our home was super easy Very little paper-work and almost everything was online They came directly to our house for the closing Fast and easy
Excellent service. Very easy to follow process and great product.
Do NOT give this company phone your number, they will not leave you alone and probably sell all your info to marketers! I was looking for a quick on what a year mortgage would look likeQuicken Loans had an ad that said something like "mortgage calculator" and if you enter in your mortgage info, you'll receive a quote or rough estimate That's not what happened Within an hour my phone is won't stop ringingI provided an email tooI haven't received one emailFinally I pick up the call and politely say: "I'm not prepared to speak with anyoneI wanted an online quote and would prefer to not receive any more calls." They calls will still NOT stop People fill out form and do other things online because they don't always want to talk to someone This is getting to the point of harassment FYII actually have a real, active, mortgage with quicken loansThe rates were good, but the experience was pretty badOur mortgage officer or whatever you call them couldn't spell to save her life and her LinkedIn resume says she went to Cornell I didn't know there was a Cornell CollegeThere were a few other unethical things that happened at closing - you can private message me for that story Bottom line: Don't give quicken loan or rocket your numberEVER I would try avoid using them for your mortgage loans as wellGoogle Quicken Loans and Department of Justice if you're bored
I would recommend Quicken/Rocket Mortgage to any and everyoneThe representatives are kind, knowledgeable and efficientOnce you, the customer, establish what you’re looking for, they hit the floor running Except for gathering a little paperwork on your end, they do all the workWhat I love the most.....feedback! They are wonderful on feedbackYou are never left “hanging “, wondering what’s happening If you have to make an inquiry, the response is almost immediateI like the fact that you’re not passed around to too many representatives and that who ever you do speak to, they take the time to make sure you understand what’s being done
Timely service and follow through Always had answers quickly to my questions Process went smoothly
This is the second time I've used Quicken Loans, and as before it was easy and fast. I recommend them to anyone looking for this service.
I first contacted Quicken on a whim, not at all sure they would be able to work with me on my re-finance needsHowever, the representative, Derek Kinney, was a wealth of information and good suggestionsHe answered every question I had, presented the three best options, and helped with my culling process The business they used for the appraisal was fast, efficient, professional, and accurate The loan closed in under four weeks As everything turned out, I got a lower interest rate, a lower monthly payment, and a nice check I would DEFINITELY recommend Quicken Loans for a re-financeSpecifically, if you can get Derek Kinney as your contact, do it
Excellent experience. Estimates were honored. Process was completed in my home no need to go to a title company. Excellent customer service.
I must say it was great working with everyone, they were so personable and so helpful and I thank everyone that helped me to get my loan, thank you again so muchLucy Landsmann
We are now dealing with loans that were suppose to be paid off from our refinanceNow I have a higher payment and still making loan payments on loans that were not paid off as we were told that they would beI borrowed 20,above the amount owed on my house to pay off these loans and take a vacationNeedless to say, had to cancel vacation and dealing with a lot of stressNot a good situation
This is the second time I have used Quicken & I have been pleased both timesThe process was fast, pain free & all of the employees I worked with were greatThey got me answers quickly & always made sure I was satisfiedI have referred others to Quicken & they have also been very pleased
I love you guysY'all were a blessing in my life
Overall, I had a great experienceI believe my problems were less with Quicken Loans, and more with the title companyI appreciate how the staff would call to check in when a difficulty was resolved, as well as the ability for me to compete the refinance from home (especially the notaryShe was awesome and loves how Quicken streamlines the documents)