Quicken Loans went above and beyond to help us get the mortgage we needed. They were always professional and answered all calls and emails within hours. We closed on our loan in 30 days and it was a smooth process. I would highly recommend them to others.
My husband and I had an excellent experience with Quicken Loans on what is referred to as a "cash out refinance" loan We were wanting to purchase a second home utilizing the equity in our first home for the down payment After working patiently for months with another loan company we were told they did not offer the product we were looking for Incredibly frustrating since we had plainly described our situation and what our need was Every person we spoke with at Quicken Loans was knowledgeable, informative, and efficient The online platform for submitting and gathering information, as well as communicating about the process was incredibly effective and kept things moving forward swiftly It was such a relief to meet our deadline of before school started for our daughter From start to finish a great experience
Beware of Quicken Loans ! They practice complete bait and switch techniques After giving me a quote for a home loan I was asked to give a $deposit, which I didShortly after my loan estimate jumped $,which I struggled with but agreed to procedeA few weeks later the appraisal on the property came back $8,lower than the purchase price ,and I was told I would need to cover this costI did not have $18,more than I was originally quoted, so I had to back out of the loan and my dream homeI asked Quicken when my deposit would be refunded and was told it went to the cost of the appraisalI explained that I was never told that the deposit was for an appraisal , that the deposit was to ensure I wouldn't shop around with another lender at this pointThey apologized that I was told this but they have a document I signed (in the mountain of documents I signed for this loan) saying the deposit was for an appraisal Stick with a local lender or a bank, quicken loans doesn't care about their customers,they only care about $$
Our very recent re-financing with Quicken Loans was by far the very best home loan experience my husband and I have ever had. From the initial contact to our closing, the process was near flawless and very timely. My access to Quicken Loans' via "My Quicken Loans", and daily email updates left us always "in the know". My husband and I both believe that customer communication is key, and Quicken Loans has mastered that system.
To whom it may concern: Where do I start I did a refinance and I contacting three company's to get quotes Once I reviewed them Quicken Loans was the most attractive offer of the three Just in life I was busy for a few weeks after I received a call from Jennifer from the Michigan office wanting to reach out and talk with me to make sure Quickens was not going to loose an opportunity This was on a Friday She sent everything to my portal and I was going to review it Saturday I did and we talked I actually signed the documents to start the process Jennifer was extremely professional, knowledgeable, great attitude and sense of humor and very focused to my needs and concerns regarding the figures and details of the loan She was utmost incredible to work with Of the past homes I have purchased This was the best experience I have ever had Alania was the next person I was assigned to I cannot speak enough about her as well She kind, professional, prompt, attentive, extremely customer oriented and a delight to work with They both are great assets to Quicken Loans!!!!! I tell everyone what a great experience I have had with your company and staff I hope to send you more business Your company deserves it! It actually has been an unbelievable, quick process and the least stress or pressure I have ever had in purchasing or doing a refinance I made a great choice to whom I gave my business to I am very pleased with everything from the start to the finish I could never say that in my past experiences
The team members at Quicken Loans Inc are very helpful from beginning to end of the refinance processEverything was done online which is very helpful and saves a lot of timeThe team members keep in touch with you through every stepI would highly recommend Quicken Loans for refinancing to a friend
Just finished out second loan with Quicken Loans. They were quick and efficient. We never had to leave our home. Everything was done electronically. We are very happy with their service on both occasions. They are very professional & friendly. I would highly recommend this company.
Quicken Loans was a great company in helping us with our first home loan. The agents were courteous, very efficient and were great with any questions that we had. I would recommend them to anyone who is needing a home loan!
Had a very positive experience with Quicken Loans! They were fast and efficient and made sure My wife and I were taken good care of! We were on a time crunch after quickly selling our homeThey supplied us with a in house realtor, after finding another home quickly they were right on it to help us close quickly! Love, Love Quicken Loans! Thank you to all who were involved in this positive experience!
We had a great experience with Quicken The process was fast and easy and it was done mainly online We didn't need to have an appraisal and from beginning to close it was days The closing was done in the privacy of our own home or we could've had it in a neutral location if so desired We would highly recommend them
Obtaining our recent mortgage through QL was our 2nd experience with them. Both times we were very pleased with their speed, efficiency, patience and knowledge. We have and will continue to refer friends and family to QL.
Overall great Experience. Only negative that comes to mind is that when asked for documents I would send them in and they would ask for them over and over again.
Very happy with Quicken Loans and all the people we dealt with! Doug Hornbuckle, Alan Jones and others were personable, professional and knowledgeableClosed our loan in less than weeksEasy, efficient process
The persons that I worked with were very helpfulOne of them was the reason I decided to seek a with QuickenAt a very difficult time, he gave me great advice about when to seek a re-fi, and what action to at that time and take laterHe was so helpful, and right on with his direction, that I decided when it was time to re-fi, I would make contact with himI did so months later Many, many thanks to Nick Padget, for being an excellent representative for Quicken! The whole process was handled on line, with the exception of the closingGreat experience all the way around
We had a pleasant experience with our loan process However, it did take approxthree months from start to finish, which some of that was due to a slow appraisal, so it was not Quickens fault The only other thing that would slow it down would be the part that I would fax in what loans I would want paid, and they kept showing just what came up on our credit report I was wanting to pay off more than what showed, and not pay a couple that were showing (school loans that my son pays), so it got kind of long trying to get it right, but we/they finally did and it went well from there outIf you live in a rural area, like we do, scheduling a closing can get postponed a few times alsoBut all in all, they seem to be a great company who helped us out when we needed them
I contacted Quicken Loans because I wanted to be pre approved before house huntingYou would think that would be the smart thing to doI was put in contact with a mortgage bankerHe was really nice at firstHe helped me through the process quickly and got my pre approval set upOne month later, I found the house I wantedAll discussions with this mortgage banker included a conversation about my closing costsI was concerned about how much I would needHe kept telling me 2,maxMy realtor had a figure closer to 6,and I was very concerned about thisShe and I went over the numbers she hadShe even told me her numbers would be higher than the actual but there should not be almost a 4k differenceShe wrote to Quicken LoansThey placed her on the DO NOT REFER ListShame on them!!! The house I want to buy needed some FHA repairs, to which I did out of my pocketI knew that was my responsibility going in to an FHA loanThe mortgage banker called me, much more irritated than the first set of conversations, telling me not to listen to my realtorShe doesn't know what she is talking about and she has no right to tell me I will be paying more and to stick to the original 2,figure he gave meNOW, it is down to the wire and I now need over 4k to close on the houseI am buying this house by myselfNo one is able to help me and I am short the differenceIf I walk away, I lose the 1k deposit, appraisal and the cost of the FHA repairsIn total about 2k already goneThe one thing I don't appreciate is being lied toand this process has left a very bad taste in my mouthHow dare this company set people up for failureThe proper expectations were not set for meI will tell everyone I know to stay clear of this company
This would have been my third time using Quicken to refinance and they have serviced my home loan for years so I thought they were the obvious choice to go with againWas I WRONG! I was told I would have $3,in closing costs, which I felt was high but I was comfortable with them as I had been a customer for years so I decide to go forwardThe date came to close and I had over $8,in closing costsFor those that don't know "origination fees" are nothing more then money going into the lenders pocket and I had thousands added to my "origination fees" right before closingWhen I asked them about it, they did not even deny they were ripping me off, instead went on pitch about how they can "close this loan now, get me out of debt now, and you would have to what days to close with someone else, do you really want to start over again?" I could not believe what I was hearing and still don't see how this is legalThey would not honor what they told me would be my closing costs and in the end I ate the $for appraisal and went with another online company, who by the way was great, my closing costs total with appraisal was under $2,with NO "origination fee" and I got a rate of 1/2% lower then what quicken loans was going to give and it took weeksDo yourself a favor, stay away from quicken loansYou can do much better on rates and much better on closing costs, and their "customer service" is nothing more then fast talking scam artistsThe whole experience left me wondering how many people they scam everyday, totally disgraceful!
The refinance process with Quicken Loans was faster than any other I have used in the past The representatives were all knowledgeable, courteous, professional and personable I love the efficient use of all the latest technology to speed the process, the quick ties to local service providers, e.gappraisal, closing, and the end result, a very positive experience that lets us recommend Quicken Loans to anyone
Thanks to the team of QnL I got a refi that I needed at this time
Quicken Loans went above and beyond to help us get the mortgage we needed. They were always professional and answered all calls and emails within hours. We closed on our loan in 30 days and it was a smooth process. I would highly recommend them to others.
My husband and I had an excellent experience with Quicken Loans on what is referred to as a "cash out refinance" loan We were wanting to purchase a second home utilizing the equity in our first home for the down payment After working patiently for months with another loan company we were told they did not offer the product we were looking for Incredibly frustrating since we had plainly described our situation and what our need was Every person we spoke with at Quicken Loans was knowledgeable, informative, and efficient The online platform for submitting and gathering information, as well as communicating about the process was incredibly effective and kept things moving forward swiftly It was such a relief to meet our deadline of before school started for our daughter From start to finish a great experience
Beware of Quicken Loans ! They practice complete bait and switch techniques After giving me a quote for a home loan I was asked to give a $deposit, which I didShortly after my loan estimate jumped $,which I struggled with but agreed to procedeA few weeks later the appraisal on the property came back $8,lower than the purchase price ,and I was told I would need to cover this costI did not have $18,more than I was originally quoted, so I had to back out of the loan and my dream homeI asked Quicken when my deposit would be refunded and was told it went to the cost of the appraisalI explained that I was never told that the deposit was for an appraisal , that the deposit was to ensure I wouldn't shop around with another lender at this pointThey apologized that I was told this but they have a document I signed (in the mountain of documents I signed for this loan) saying the deposit was for an appraisal Stick with a local lender or a bank, quicken loans doesn't care about their customers,they only care about $$
Our very recent re-financing with Quicken Loans was by far the very best home loan experience my husband and I have ever had. From the initial contact to our closing, the process was near flawless and very timely. My access to Quicken Loans' via "My Quicken Loans", and daily email updates left us always "in the know". My husband and I both believe that customer communication is key, and Quicken Loans has mastered that system.
To whom it may concern: Where do I start I did a refinance and I contacting three company's to get quotes Once I reviewed them Quicken Loans was the most attractive offer of the three Just in life I was busy for a few weeks after I received a call from Jennifer from the Michigan office wanting to reach out and talk with me to make sure Quickens was not going to loose an opportunity This was on a Friday She sent everything to my portal and I was going to review it Saturday I did and we talked I actually signed the documents to start the process Jennifer was extremely professional, knowledgeable, great attitude and sense of humor and very focused to my needs and concerns regarding the figures and details of the loan She was utmost incredible to work with Of the past homes I have purchased This was the best experience I have ever had Alania was the next person I was assigned to I cannot speak enough about her as well She kind, professional, prompt, attentive, extremely customer oriented and a delight to work with They both are great assets to Quicken Loans!!!!! I tell everyone what a great experience I have had with your company and staff I hope to send you more business Your company deserves it! It actually has been an unbelievable, quick process and the least stress or pressure I have ever had in purchasing or doing a refinance I made a great choice to whom I gave my business to I am very pleased with everything from the start to the finish I could never say that in my past experiences
The team members at Quicken Loans Inc are very helpful from beginning to end of the refinance processEverything was done online which is very helpful and saves a lot of timeThe team members keep in touch with you through every stepI would highly recommend Quicken Loans for refinancing to a friend
Just finished out second loan with Quicken Loans. They were quick and efficient. We never had to leave our home. Everything was done electronically. We are very happy with their service on both occasions. They are very professional & friendly. I would highly recommend this company.
This company was amazing and we had everything taken care of quickly Would definitely recommend them!!
Quicken Loans was a great company in helping us with our first home loan. The agents were courteous, very efficient and were great with any questions that we had. I would recommend them to anyone who is needing a home loan!
Had a very positive experience with Quicken Loans! They were fast and efficient and made sure My wife and I were taken good care of! We were on a time crunch after quickly selling our homeThey supplied us with a in house realtor, after finding another home quickly they were right on it to help us close quickly! Love, Love Quicken Loans! Thank you to all who were involved in this positive experience!
We had a great experience with Quicken The process was fast and easy and it was done mainly online We didn't need to have an appraisal and from beginning to close it was days The closing was done in the privacy of our own home or we could've had it in a neutral location if so desired We would highly recommend them
Obtaining our recent mortgage through QL was our 2nd experience with them. Both times we were very pleased with their speed, efficiency, patience and knowledge. We have and will continue to refer friends and family to QL.
Overall great Experience. Only negative that comes to mind is that when asked for documents I would send them in and they would ask for them over and over again.
Very happy with Quicken Loans and all the people we dealt with! Doug Hornbuckle, Alan Jones and others were personable, professional and knowledgeableClosed our loan in less than weeksEasy, efficient process
The persons that I worked with were very helpfulOne of them was the reason I decided to seek a with QuickenAt a very difficult time, he gave me great advice about when to seek a re-fi, and what action to at that time and take laterHe was so helpful, and right on with his direction, that I decided when it was time to re-fi, I would make contact with himI did so months later Many, many thanks to Nick Padget, for being an excellent representative for Quicken! The whole process was handled on line, with the exception of the closingGreat experience all the way around
We had a pleasant experience with our loan process However, it did take approxthree months from start to finish, which some of that was due to a slow appraisal, so it was not Quickens fault The only other thing that would slow it down would be the part that I would fax in what loans I would want paid, and they kept showing just what came up on our credit report I was wanting to pay off more than what showed, and not pay a couple that were showing (school loans that my son pays), so it got kind of long trying to get it right, but we/they finally did and it went well from there outIf you live in a rural area, like we do, scheduling a closing can get postponed a few times alsoBut all in all, they seem to be a great company who helped us out when we needed them
I contacted Quicken Loans because I wanted to be pre approved before house huntingYou would think that would be the smart thing to doI was put in contact with a mortgage bankerHe was really nice at firstHe helped me through the process quickly and got my pre approval set upOne month later, I found the house I wantedAll discussions with this mortgage banker included a conversation about my closing costsI was concerned about how much I would needHe kept telling me 2,maxMy realtor had a figure closer to 6,and I was very concerned about thisShe and I went over the numbers she hadShe even told me her numbers would be higher than the actual but there should not be almost a 4k differenceShe wrote to Quicken LoansThey placed her on the DO NOT REFER ListShame on them!!! The house I want to buy needed some FHA repairs, to which I did out of my pocketI knew that was my responsibility going in to an FHA loanThe mortgage banker called me, much more irritated than the first set of conversations, telling me not to listen to my realtorShe doesn't know what she is talking about and she has no right to tell me I will be paying more and to stick to the original 2,figure he gave meNOW, it is down to the wire and I now need over 4k to close on the houseI am buying this house by myselfNo one is able to help me and I am short the differenceIf I walk away, I lose the 1k deposit, appraisal and the cost of the FHA repairsIn total about 2k already goneThe one thing I don't appreciate is being lied toand this process has left a very bad taste in my mouthHow dare this company set people up for failureThe proper expectations were not set for meI will tell everyone I know to stay clear of this company
This would have been my third time using Quicken to refinance and they have serviced my home loan for years so I thought they were the obvious choice to go with againWas I WRONG! I was told I would have $3,in closing costs, which I felt was high but I was comfortable with them as I had been a customer for years so I decide to go forwardThe date came to close and I had over $8,in closing costsFor those that don't know "origination fees" are nothing more then money going into the lenders pocket and I had thousands added to my "origination fees" right before closingWhen I asked them about it, they did not even deny they were ripping me off, instead went on pitch about how they can "close this loan now, get me out of debt now, and you would have to what days to close with someone else, do you really want to start over again?" I could not believe what I was hearing and still don't see how this is legalThey would not honor what they told me would be my closing costs and in the end I ate the $for appraisal and went with another online company, who by the way was great, my closing costs total with appraisal was under $2,with NO "origination fee" and I got a rate of 1/2% lower then what quicken loans was going to give and it took weeksDo yourself a favor, stay away from quicken loansYou can do much better on rates and much better on closing costs, and their "customer service" is nothing more then fast talking scam artistsThe whole experience left me wondering how many people they scam everyday, totally disgraceful!
The refinance process with Quicken Loans was faster than any other I have used in the past The representatives were all knowledgeable, courteous, professional and personable I love the efficient use of all the latest technology to speed the process, the quick ties to local service providers, e.gappraisal, closing, and the end result, a very positive experience that lets us recommend Quicken Loans to anyone