I had the best experience with QL! I am a young first time homebuyer who did an extensive research and I couldn't be happier with the choice I madeCustomer service is top notch and personableEveryone I spoke to knew exactly what was happening and were on top of everythingI recommend QL to everyone
I can tell you from years of experience that the attitude of the person handling the transaction can make up for a lot of mistakes! No mistakes made by Quicken and their team and they did an excellent job They kept me informed verbally and thru the internet which was user friendly after the first time of use! MrGilbert and his team has come up with an excellent platform that has made these kind of transactions much much easier!
We have had our loan with Quicken Loans for several years and decided to refinance and do a cash outIt was the most awesome experienceAs a Realtor I will most definitely refer them to my Customers and ClientsLove the online account to keep up with what is going on with my loanThe Best experience I have had with a Lender
I recently refinanced my house with Quicken LoansI had worked with them on a previous occasion and found them to be a great team with which to workFrom Day 1, I was kept in the loop on the progress, not only via email, but phone calls from Mallory, my Quicken loan processorWith her assistance, I was able to close in about three weeks
One of the things I love about Quicken is how convenient everything is - even the actual closing - in my house at a time convenient for me
I would use Quicken again in the future and I would not hesitate to recommend them to friends and family
This is ridiculousThey offered information, instead of anything useful they inundate me with phone calls and offers for their products through email and postNone of the offers are even relevant to me based on the information I gave them
They have cemented their name in my mind as a company to NEVER do business with
We had a very pleasant experience with QuickenCommunication was excellent--thorough, timely, and as promisedI was able to a get all my questions answeredThe online message system was greatI have no complaints at all and would be glad to recommend Quicken to others and to use Quicken again
Some of my My husband and I biggest complaints where the fact at the beginning a quote was given to us with no cost at closing neededWe where also told the cost of the appraisal would be refunded back to us
Next the appraisal did come back lower then the Morgage banker had guessed it to be,
much lower then it should have been for the work we had completedWe where very unhappy about that but we where told that should not effect the closing costs or the appraisal being refunded
We didn't find out they where until we where in the middle of the process from the solutions consultant MichaelThe only thing that we changed after that was from a year fixed to a year fixed
I had expressed my complaints then to him but he really couldn't do anything to help meHe did explain the process of the refinance that the Morgage banker didn't ever tell us
Throughout the process we had to several times ask what's going on because nothing would be worked on our loan
Towards the end of the process the costs changed several times with us to keep needing more money to close when I had already let Michael know if we knew up from that we needed money to close we would have never gone through with the process
I am very disappointed with all aspects of quicken loans, I made that clear in my survey as well
Quicken Loans They did a fantastic job with my loaneasy to deal with, great attitudes from everyoneSpecial thanks to Stephanie Oddo who was exceptional
I sought out Quicken Loans to refinance my existing year variable rate mortgage to a year Fixed rate mortgage I worked with Casey Vogel out of their Detroit office He was excellent to work withHe carefully explained all the loan options available to me The loan was closed in six weeks I scanned and uploaded all the documents required to process the loan and loved the simplicity of their site I shortened the period of the loan by five years and almost doubled the amount going to principal compared to my prior loanAll the support people were extremely polite and helpful I loved this experience and would like to give the Quicken Loans team a group hug
this was by far the easiest way to get a loan or refinance every step of the way was simply painless would recommend to anyone needing a loan/refinance
I would absolutely recommend Quicken Loans to a family member or friendI was kept informed every step of the way, either on the myql site or by phoneIf I had a question they had an answer, if not immediately then it was answered within a few minutes during the phone call or within an hour or so on the myql siteI say enough how easy of a process this was and how friendly the staff was
Extremely happy in Indiana
The entire process was greatStarted with Joey Jepson, then Mike Carrol and then concluded with MrBob Phelpsstandup guys making everything happen that they promised they wouldFrom start to finish I was closed in about weeks! Thanks guys, thanks quicken
Just completed a refi with QuickenI've done several refis over the years, and have bought many homes, and worked with many financial institutionsThis mortgage process was by far the smoothest that i've ever doneI'm a very organized person and always have all digital documentation ready to go before I startI was able to get the process started via phone, then submit everything online and be done with my part in just a few hoursIt took a few weeks to get to closing and that went perfectly as wellI'm thrilled with how it went and would use them again
Our experience was extremely positive, from the moment I spoke to a loan officer to the day of the close, everything went very smoothly, no hiccups whatsoever, I believe it's their awesome communications skills, the way all the different departments are linked via their portal is phenomenalI currently work at a bank and I've previously owned a mortgage company it takes A LOT to impress me, but let me say I was and am truly delightedI have nothing but great things to say about our experience, highly recommend quicken loans!!! Thanks again Marlon Attiq for all your hard work!!!
Quicken Loans is without exception the most professional loan company I have ever dealt withThroughout the process the documents were prepared by me and forwarded on-line to their systemIf they had any questions they got back to me quickly and allowed me to provide additional information to move the process forwardAt the end of the process I had a high level of satisfaction with the processAs a quality professional I can fully endorse their process and their level of Customer SatisfactionWell done Quicken!
I was very satisfied with the loan processThe only negative fact was that the complete refinancing took about wo months which was longer than I expected
DJ Summers the original loan officer was so accommodatingHe helped alleviate my stress by taking me step by step on the computerHe was very patientThen I was passed on to the money man,Kenneth Vigneau, which kept me informed on the loan process almost dailyHe also was helpful in guiding me along Lastly, the two ladies that assisted with the closing step were very friendly and knowledgeableI was kept in the loop during my entire process
I had the best experience with QL! I am a young first time homebuyer who did an extensive research and I couldn't be happier with the choice I madeCustomer service is top notch and personableEveryone I spoke to knew exactly what was happening and were on top of everythingI recommend QL to everyone
I can tell you from years of experience that the attitude of the person handling the transaction can make up for a lot of mistakes! No mistakes made by Quicken and their team and they did an excellent job They kept me informed verbally and thru the internet which was user friendly after the first time of use! MrGilbert and his team has come up with an excellent platform that has made these kind of transactions much much easier!
We have had our loan with Quicken Loans for several years and decided to refinance and do a cash outIt was the most awesome experienceAs a Realtor I will most definitely refer them to my Customers and ClientsLove the online account to keep up with what is going on with my loanThe Best experience I have had with a Lender
I recently refinanced my house with Quicken LoansI had worked with them on a previous occasion and found them to be a great team with which to workFrom Day 1, I was kept in the loop on the progress, not only via email, but phone calls from Mallory, my Quicken loan processorWith her assistance, I was able to close in about three weeks
One of the things I love about Quicken is how convenient everything is - even the actual closing - in my house at a time convenient for me
I would use Quicken again in the future and I would not hesitate to recommend them to friends and family
This is ridiculousThey offered information, instead of anything useful they inundate me with phone calls and offers for their products through email and postNone of the offers are even relevant to me based on the information I gave them
They have cemented their name in my mind as a company to NEVER do business with
We had a very pleasant experience with QuickenCommunication was excellent--thorough, timely, and as promisedI was able to a get all my questions answeredThe online message system was greatI have no complaints at all and would be glad to recommend Quicken to others and to use Quicken again
Some of my My husband and I biggest complaints where the fact at the beginning a quote was given to us with no cost at closing neededWe where also told the cost of the appraisal would be refunded back to us
Next the appraisal did come back lower then the Morgage banker had guessed it to be,
much lower then it should have been for the work we had completedWe where very unhappy about that but we where told that should not effect the closing costs or the appraisal being refunded
We didn't find out they where until we where in the middle of the process from the solutions consultant MichaelThe only thing that we changed after that was from a year fixed to a year fixed
I had expressed my complaints then to him but he really couldn't do anything to help meHe did explain the process of the refinance that the Morgage banker didn't ever tell us
Throughout the process we had to several times ask what's going on because nothing would be worked on our loan
Towards the end of the process the costs changed several times with us to keep needing more money to close when I had already let Michael know if we knew up from that we needed money to close we would have never gone through with the process
I am very disappointed with all aspects of quicken loans, I made that clear in my survey as well
Quicken Loans They did a fantastic job with my loaneasy to deal with, great attitudes from everyoneSpecial thanks to Stephanie Oddo who was exceptional
Steve Barry was so awesome to work withAnd everyone else involved with my Refi was so professional and courteous!
I sought out Quicken Loans to refinance my existing year variable rate mortgage to a year Fixed rate mortgage I worked with Casey Vogel out of their Detroit office He was excellent to work withHe carefully explained all the loan options available to me The loan was closed in six weeks I scanned and uploaded all the documents required to process the loan and loved the simplicity of their site I shortened the period of the loan by five years and almost doubled the amount going to principal compared to my prior loanAll the support people were extremely polite and helpful I loved this experience and would like to give the Quicken Loans team a group hug
this was by far the easiest way to get a loan or refinance every step of the way was simply painless would recommend to anyone needing a loan/refinance
I would absolutely recommend Quicken Loans to a family member or friendI was kept informed every step of the way, either on the myql site or by phoneIf I had a question they had an answer, if not immediately then it was answered within a few minutes during the phone call or within an hour or so on the myql siteI say enough how easy of a process this was and how friendly the staff was
Extremely happy in Indiana
The entire process was greatStarted with Joey Jepson, then Mike Carrol and then concluded with MrBob Phelpsstandup guys making everything happen that they promised they wouldFrom start to finish I was closed in about weeks! Thanks guys, thanks quicken
Just completed a refi with QuickenI've done several refis over the years, and have bought many homes, and worked with many financial institutionsThis mortgage process was by far the smoothest that i've ever doneI'm a very organized person and always have all digital documentation ready to go before I startI was able to get the process started via phone, then submit everything online and be done with my part in just a few hoursIt took a few weeks to get to closing and that went perfectly as wellI'm thrilled with how it went and would use them again
everyone on my team is well informed and always worked in my best interests
Our experience was extremely positive, from the moment I spoke to a loan officer to the day of the close, everything went very smoothly, no hiccups whatsoever, I believe it's their awesome communications skills, the way all the different departments are linked via their portal is phenomenalI currently work at a bank and I've previously owned a mortgage company it takes A LOT to impress me, but let me say I was and am truly delightedI have nothing but great things to say about our experience, highly recommend quicken loans!!! Thanks again Marlon Attiq for all your hard work!!!
Quicken Loans is without exception the most professional loan company I have ever dealt withThroughout the process the documents were prepared by me and forwarded on-line to their systemIf they had any questions they got back to me quickly and allowed me to provide additional information to move the process forwardAt the end of the process I had a high level of satisfaction with the processAs a quality professional I can fully endorse their process and their level of Customer SatisfactionWell done Quicken!
I had a positive experience with Quicken LoansThe people were very nice and helpful
Excellent serviceThey got the loan done in less than days
I was very satisfied with the loan processThe only negative fact was that the complete refinancing took about wo months which was longer than I expected
DJ Summers the original loan officer was so accommodatingHe helped alleviate my stress by taking me step by step on the computerHe was very patientThen I was passed on to the money man,Kenneth Vigneau, which kept me informed on the loan process almost dailyHe also was helpful in guiding me along Lastly, the two ladies that assisted with the closing step were very friendly and knowledgeableI was kept in the loop during my entire process