I just finished my second Quicken Loan refinance, and every step of the process, I was extremely satisfied with the customer service I receivedEveryone I spoke with was courteous, professional, and committed to making the refinance process as easy as possibleI love Quicken Loans!!
My experience with quicken was positiveThe process was rough mostly because it was an cha loan and the requirements are dauntingErin was amazing and always available for every question till the endI think Jason who was in charge until closing was also great but when I wanted to bail quickly was ready to dismiss meI then emailed Erin she directed me to someone to keep me on taskThe whole process is not fun but my outcome was great I loved the online experience and being able to use my phone very helpful
From the first click on pre-approval to the actual closing was less than days I found the staff @ Quicken to be very accurate, timely and helpful through the mortgage process There were no surprises or last minute changes to deal with Thanks to Anthony, Dennis and Treasure for their professionalism and assistance!
Quicken LoansI was lied to in regards to the loan amount that could be offered to meI said right off the bat what my problem was and uploaded documents sales person asked me to do which took me hoursThe person who helped me pulled a credit report and now I have days in which to get a loan he knew I didn't qualify for and my credit gets a hitA deposit for an appraisal was taken and I start fixing and cleaning my home for an appraisal which could never happen if the sales person was honest with meWish someone would take responsibility for this person telling me incorrect facts in regards to a loan
Excellent all the way around Speedy, efficient, informative, and done with understanding and a caring attitude I would highly recommend Quicken Loans to anyone in the market for a home loan or refinancing We were able to refinance our property to allow the purchase of land surrounding our primary residence We now have great peace of mind and will be able to hopefully live out the rest of our lives enjoying the peace that comes with the addition to our current situation Zach was instrumental in making this happen for us Thank you to the "team" but especially to Zach who got this started and helped to make this dream a reality
I would not wish this spawn of Satan galavanting a home mortgage lender to my worst enemy!! For the sake of brevity, I’ll leave this shortLost a house I was trying to buy because the process took over weeks!!! Exhaust all other options before choosing Rocket Mortgage
Quicken was the epitome of professionalism Everyone involved went out of their way to make the process as easy as possible I would definitely recommend Quicken to anyone buying or refiing
I was given different informationWas different when we cloasedWas toldnit won't cost me anything to closeWhen closing I had to pay I made a half payment in March I was tild I would get that back at closingBecause payoff was dinr prior to MarchI feel I eas tild anything just to make the saleTipicol saleman
I was back and forth with a loan officer for over a month and a halfFor every home we were interested in he said no problem we were pre-approved and that everything looked promisingWe even received a few pre-approved letters for different amounts depending on the property we were interested in and told the down payment would only be 3%We were so excited! After all that effort and time spent on the phone almost everyday we finally found the perfect home and we were told that someone else would help us and the file was transferredOnce that processor got our information everything changed, now we were no longer approved for what we were told before and we had to give a lot more money down like 20%We could not give that much down so we got disqualified plus they were also adding points which we were told prior there would be no pointsVery upsettingI even spoke to a supervisor a couple of times and expressed how deceived we felt and all she said was she was sorry and that they would look into itI never heard from her againExtremely disappointedI will never recommend them to anyoneRight after, we went to Movement Mortgage and were approved in a few days with 3% down and no problems at all! Don't waste your time with Quicken Loans, it's all a lie! They will deceive youI had to share this so it doesn't happen to anyone else
WE LOVE QUICKEN!!!!!! We have refinanced our home through Quicken twice and have not been disappointed either time We are now buying an investment home with their helpWe appreciate the professionalism,the communication, and the genuine concern of all those Quicken employees we've worked with each time There's a reason this company is #1!!!!
The Quicken Loan team that I dealt with was very enthusiastic and knowledgeableEven with a few loose ends we were able to accomplish the ultimate goalI appreciate the effort and the time takenThank you
Back in February of this year my husband and I started house hunting I own a home that my family rents from me The mortgage is through Quicken so I decided to stay with them The first team got the ball rollingNot to bad for a couple weeks Then, all of a sudden a different team takes over They don't seem to have all the paper work you sent the first team Ok, resend againIt's starting to get stressfulWe pre-qualifyNow comes time for the appraisal Oh, by the way this was an FHA loan Crazy rules!!! that's another story The appraiser had us repair at least eight different things he found wrong Get this, paint a rusted clothesline pole that wasn't even on the property Paint an entire furnace roomScrape and paint an entire deck and the best is this one Change over from a septic system to the town sewer system Ok no problem except the borough has no plans in the immediate future to do this! We said we will in the future but it is not feasible at this time Well he would not accept this Quicken loans were able to over ride this decision The underwriters would not So we tried to make phone contact with the solution expert No one calls you back Just a cold unfriendly email saying, "Sorry we can't help you" We wasted months and now the seller wants to put the house back on the market! Thanks a lot Quicken Loans
Wonderful fast and easy experience
I just finished my second Quicken Loan refinance, and every step of the process, I was extremely satisfied with the customer service I receivedEveryone I spoke with was courteous, professional, and committed to making the refinance process as easy as possibleI love Quicken Loans!!
My experience with quicken was positiveThe process was rough mostly because it was an cha loan and the requirements are dauntingErin was amazing and always available for every question till the endI think Jason who was in charge until closing was also great but when I wanted to bail quickly was ready to dismiss meI then emailed Erin she directed me to someone to keep me on taskThe whole process is not fun but my outcome was great I loved the online experience and being able to use my phone very helpful
From the first click on pre-approval to the actual closing was less than days I found the staff @ Quicken to be very accurate, timely and helpful through the mortgage process There were no surprises or last minute changes to deal with Thanks to Anthony, Dennis and Treasure for their professionalism and assistance!
Great people to work withQuick close on loan
Quicken LoansI was lied to in regards to the loan amount that could be offered to meI said right off the bat what my problem was and uploaded documents sales person asked me to do which took me hoursThe person who helped me pulled a credit report and now I have days in which to get a loan he knew I didn't qualify for and my credit gets a hitA deposit for an appraisal was taken and I start fixing and cleaning my home for an appraisal which could never happen if the sales person was honest with meWish someone would take responsibility for this person telling me incorrect facts in regards to a loan
Excellent all the way around Speedy, efficient, informative, and done with understanding and a caring attitude I would highly recommend Quicken Loans to anyone in the market for a home loan or refinancing We were able to refinance our property to allow the purchase of land surrounding our primary residence We now have great peace of mind and will be able to hopefully live out the rest of our lives enjoying the peace that comes with the addition to our current situation Zach was instrumental in making this happen for us Thank you to the "team" but especially to Zach who got this started and helped to make this dream a reality
Quick, easy, efficientTook any worries I had about refinancing and made it simple as possibleCan't ask for a better experience
I was very pleased with my experience with Quicken Loan
Most seamless process with Quicken Loan Very helpful personnel
I would not wish this spawn of Satan galavanting a home mortgage lender to my worst enemy!! For the sake of brevity, I’ll leave this shortLost a house I was trying to buy because the process took over weeks!!! Exhaust all other options before choosing Rocket Mortgage
Quicken was the epitome of professionalism Everyone involved went out of their way to make the process as easy as possible I would definitely recommend Quicken to anyone buying or refiing
I was given different informationWas different when we cloasedWas toldnit won't cost me anything to closeWhen closing I had to pay I made a half payment in March I was tild I would get that back at closingBecause payoff was dinr prior to MarchI feel I eas tild anything just to make the saleTipicol saleman
I was back and forth with a loan officer for over a month and a halfFor every home we were interested in he said no problem we were pre-approved and that everything looked promisingWe even received a few pre-approved letters for different amounts depending on the property we were interested in and told the down payment would only be 3%We were so excited! After all that effort and time spent on the phone almost everyday we finally found the perfect home and we were told that someone else would help us and the file was transferredOnce that processor got our information everything changed, now we were no longer approved for what we were told before and we had to give a lot more money down like 20%We could not give that much down so we got disqualified plus they were also adding points which we were told prior there would be no pointsVery upsettingI even spoke to a supervisor a couple of times and expressed how deceived we felt and all she said was she was sorry and that they would look into itI never heard from her againExtremely disappointedI will never recommend them to anyoneRight after, we went to Movement Mortgage and were approved in a few days with 3% down and no problems at all! Don't waste your time with Quicken Loans, it's all a lie! They will deceive youI had to share this so it doesn't happen to anyone else
Quicken Loans was hands down the smoothest, most professional refinance I have ever done (and I've done a few) I give them my highest recommendation!
Quicken made the refinancing easy and had customer service available for questions
WE LOVE QUICKEN!!!!!! We have refinanced our home through Quicken twice and have not been disappointed either time We are now buying an investment home with their helpWe appreciate the professionalism,the communication, and the genuine concern of all those Quicken employees we've worked with each time There's a reason this company is #1!!!!
my experience with Quicken Loans was very good, all the reps were great from start to finish assisting in making this transaction a good one
The Quicken Loan team that I dealt with was very enthusiastic and knowledgeableEven with a few loose ends we were able to accomplish the ultimate goalI appreciate the effort and the time takenThank you
Back in February of this year my husband and I started house hunting I own a home that my family rents from me The mortgage is through Quicken so I decided to stay with them The first team got the ball rollingNot to bad for a couple weeks Then, all of a sudden a different team takes over They don't seem to have all the paper work you sent the first team Ok, resend againIt's starting to get stressfulWe pre-qualifyNow comes time for the appraisal Oh, by the way this was an FHA loan Crazy rules!!! that's another story The appraiser had us repair at least eight different things he found wrong Get this, paint a rusted clothesline pole that wasn't even on the property Paint an entire furnace roomScrape and paint an entire deck and the best is this one Change over from a septic system to the town sewer system Ok no problem except the borough has no plans in the immediate future to do this! We said we will in the future but it is not feasible at this time Well he would not accept this Quicken loans were able to over ride this decision The underwriters would not So we tried to make phone contact with the solution expert No one calls you back Just a cold unfriendly email saying, "Sorry we can't help you" We wasted months and now the seller wants to put the house back on the market! Thanks a lot Quicken Loans