I felt like my team ushered me through the process with easeBeing a first time buyer, I wasn't as knowledgeable on all the steps as I could have beenBut patiently, I was explained the process and helped at every turn
The estimate was a bit reckless at the beginningThere was some very professional employees and a few customer friendly but need more training so that they can better explain issuesOverall Quicken delivered
Quicken worked and worked on my refinance until it went throughThe process was easily done, primarily via their secure website, with the closing agent coming to you where you want to meetThe only negative I have is that I was not advised I would be paying points to buy down the interest rate until the closingHowever, the rate was terrific, so this wasn't a deal breaker for me
Quicken was the epitome of professionalism Everyone involved went out of their way to make the process as easy as possible I would definitely recommend Quicken to anyone buying or refiing
I refinanced my home through Quicken Loans recently The process went very well and I felt the communication was excellent and that I was properly informed about each step of the process (including what to expect) The time to closing was excellent and everyone I worked with was very friendly and professional
Quicken Loans closed my loan in about two weeks I didn't even think it was possible to process my loan and close so quickly They are efficient, knowledgeable, and responsive I would highly recommend their services
My husband and I ran our own separate business's for years and this has to be the best customer service we have ever seen by everyone involved in the processI would be more than happy to refer this company to anyoneI tried to work with my bank to get this refi, and they just couldn't get it together
Sincerely,
Mary and Rich Barnes
Great experience all aroundNearly all of the refinance was completed online and was able to refi to a 2.8% year, which will save tens of thousands in interestIt does not get much easier than using Quicken, the closing agent even met us at our houseAll that being said, my wife and I have great credit scores and steady income; so I don't know how less responsible people would fare in the processIn the end, if you are a responsible adult this company can and does deliverGreat rate, easy process, no complaints
The process was generally ok, but took too long We had days lead time to get this loan approved and processed, and ended up having to delay closing twice, for a total period of five days due to the failure of Quicken to obtain an appraisal in a timely manner Had we been on a short time frame, this would have been understandable, but given the lead time, is just poor work on Quicken's part
Quicken Loans is great! Their loan app is simple and fastIf you have a computer and know how to send documents online you will love there myql web siteVery little time wasted on the phoneJust check your status and send in the requested documentsIt's that easy
The refi process started out extremely well Banker, Kevin Cesear, is a real pro and worked out the best deal possible given my situation He is an excellent listener, eager to help, explains and answers any and all questions He gets an A+++ for his role
Dan Pesato picked up where Kevin left off and did good work for the first few weeks Past that point, the process got bogged down While I had submitted all of the asked-for info by the end of January, I was being asked for the same info again in February and needed to call Dan's attention to it Over the next week weeks, it seemed to me that the "team" had dropped the ball in three or four instances When the lock date (2/25) for the interest and fees was approaching, I called Kevin back to get help w/what was going on He got the time extended and was reassuring
Subsequently, I was being asked to provide information that had already been submitted in January At one point, a "team" member indicated that if I did not show that I had $in cash to cover the cost of one outstanding payment agreement, I would not meet the debt/income ratio required to obtain the refiIf I had $in cash, I would not be in the position of needing to give up a 2.5% mortgage w/o points or down payment, to get the refi and needed cash for renovations This occurred at the beginning of March This instance occurred on a day when Dan's voice mail message indicated that he was not in the office, so I once again, bothered Kevinto find out if this was actually the situation since he had already, on day two of the process in early January, told me that I would qualify He was patient and reassuring, although it was not his problem or in his realm of obligations at that point
With the information Kevin provided after looking up my loan documents, I obtained the final piece to the puzzle and was informed that it was time for the closing date to be set I was first told that Jamal was in charge of this I, however, received a phone call from a female who, apparently, was part of the "team." She set the closing date for Friday, March This was not a convenient day for me but was told that this was the option I asked for the earliest appt b/c I was leaving for family business right afterwards I re-arranged my schedule to accommodate this Friday 9am appt, I then called by Jamal to set the closing date, day, timeWhen I told him that it had already been done, he indicated that that was not so, etcetc
So, Jamal and I went thru the closing process, info exchange, etconce again He indicated that I could have the closing on Thursday, a much more convenient arrangement for me, given the family travel plans
The notary who provided the closing services was excellent Not only was he well organized, his years of experience in the business of mortgages, etcallowed him to answer questions and clarify information for me while the papers were signed He deserves A+++ for his role
Bottom line, then, beginning and ending interactions and professionals were outstanding, the "team" in between left something to be desired
In all fairness to them, my situation was complicated B/c of cancer issues and other medical conditions since 2013, my credit rating suffered, I chose to work w/a debt consolidation firm rather than file personal bankruptcy, and have been working my way out of a financial hole for the past few years Thus, I am sure there was not the typically forms, responses, etcthat go along w/a refi Nonetheless, I provided every piece of data required and faxed each separately with a cover sheet that noted what was being sent in each fax I was hoping that separating the info would be helpful as it was processed into my loan account Apparently, no one really read through that info and it was simply accumulated in my file Thus, over time, I was being asked to supply the same info one month later
no complaints
I felt like my team ushered me through the process with easeBeing a first time buyer, I wasn't as knowledgeable on all the steps as I could have beenBut patiently, I was explained the process and helped at every turn
The estimate was a bit reckless at the beginningThere was some very professional employees and a few customer friendly but need more training so that they can better explain issuesOverall Quicken delivered
Quicken worked and worked on my refinance until it went throughThe process was easily done, primarily via their secure website, with the closing agent coming to you where you want to meetThe only negative I have is that I was not advised I would be paying points to buy down the interest rate until the closingHowever, the rate was terrific, so this wasn't a deal breaker for me
The opening of my loan was good but then I had to send documents times and resulted in me having to pay a higher interest rate than originally set
Our loan was processed quickly and efficientlyWe were kept in the loop from start to finishWould recommend Quicken to anyone
Wonderful fast and easy experience
From start to finish, this was a very good experience
very disappointedNot recommending this loan company to any Veteran, this people are rigged
Quicken was the epitome of professionalism Everyone involved went out of their way to make the process as easy as possible I would definitely recommend Quicken to anyone buying or refiing
I refinanced my home through Quicken Loans recently The process went very well and I felt the communication was excellent and that I was properly informed about each step of the process (including what to expect) The time to closing was excellent and everyone I worked with was very friendly and professional
Quicken Loans closed my loan in about two weeks I didn't even think it was possible to process my loan and close so quickly They are efficient, knowledgeable, and responsive I would highly recommend their services
Horrible companyThey are very misleading and never ever pay any money up frontIf you pay them anything you will never get a refund
My husband and I ran our own separate business's for years and this has to be the best customer service we have ever seen by everyone involved in the processI would be more than happy to refer this company to anyoneI tried to work with my bank to get this refi, and they just couldn't get it together
Sincerely,
Mary and Rich Barnes
Great experience all aroundNearly all of the refinance was completed online and was able to refi to a 2.8% year, which will save tens of thousands in interestIt does not get much easier than using Quicken, the closing agent even met us at our houseAll that being said, my wife and I have great credit scores and steady income; so I don't know how less responsible people would fare in the processIn the end, if you are a responsible adult this company can and does deliverGreat rate, easy process, no complaints
The process was generally ok, but took too long We had days lead time to get this loan approved and processed, and ended up having to delay closing twice, for a total period of five days due to the failure of Quicken to obtain an appraisal in a timely manner Had we been on a short time frame, this would have been understandable, but given the lead time, is just poor work on Quicken's part
Quicken Loans is great! Their loan app is simple and fastIf you have a computer and know how to send documents online you will love there myql web siteVery little time wasted on the phoneJust check your status and send in the requested documentsIt's that easy
Quick, easy, efficientTook any worries I had about refinancing and made it simple as possibleCan't ask for a better experience
The refi process started out extremely well Banker, Kevin Cesear, is a real pro and worked out the best deal possible given my situation He is an excellent listener, eager to help, explains and answers any and all questions He gets an A+++ for his role
Dan Pesato picked up where Kevin left off and did good work for the first few weeks Past that point, the process got bogged down While I had submitted all of the asked-for info by the end of January, I was being asked for the same info again in February and needed to call Dan's attention to it Over the next week weeks, it seemed to me that the "team" had dropped the ball in three or four instances When the lock date (2/25) for the interest and fees was approaching, I called Kevin back to get help w/what was going on He got the time extended and was reassuring
Subsequently, I was being asked to provide information that had already been submitted in January At one point, a "team" member indicated that if I did not show that I had $in cash to cover the cost of one outstanding payment agreement, I would not meet the debt/income ratio required to obtain the refiIf I had $in cash, I would not be in the position of needing to give up a 2.5% mortgage w/o points or down payment, to get the refi and needed cash for renovations This occurred at the beginning of March This instance occurred on a day when Dan's voice mail message indicated that he was not in the office, so I once again, bothered Kevinto find out if this was actually the situation since he had already, on day two of the process in early January, told me that I would qualify He was patient and reassuring, although it was not his problem or in his realm of obligations at that point
With the information Kevin provided after looking up my loan documents, I obtained the final piece to the puzzle and was informed that it was time for the closing date to be set I was first told that Jamal was in charge of this I, however, received a phone call from a female who, apparently, was part of the "team." She set the closing date for Friday, March This was not a convenient day for me but was told that this was the option I asked for the earliest appt b/c I was leaving for family business right afterwards I re-arranged my schedule to accommodate this Friday 9am appt, I then called by Jamal to set the closing date, day, timeWhen I told him that it had already been done, he indicated that that was not so, etcetc
So, Jamal and I went thru the closing process, info exchange, etconce again He indicated that I could have the closing on Thursday, a much more convenient arrangement for me, given the family travel plans
The notary who provided the closing services was excellent Not only was he well organized, his years of experience in the business of mortgages, etcallowed him to answer questions and clarify information for me while the papers were signed He deserves A+++ for his role
Bottom line, then, beginning and ending interactions and professionals were outstanding, the "team" in between left something to be desired
In all fairness to them, my situation was complicated B/c of cancer issues and other medical conditions since 2013, my credit rating suffered, I chose to work w/a debt consolidation firm rather than file personal bankruptcy, and have been working my way out of a financial hole for the past few years Thus, I am sure there was not the typically forms, responses, etcthat go along w/a refi Nonetheless, I provided every piece of data required and faxed each separately with a cover sheet that noted what was being sent in each fax I was hoping that separating the info would be helpful as it was processed into my loan account Apparently, no one really read through that info and it was simply accumulated in my file Thus, over time, I was being asked to supply the same info one month later
I highly recommend Quicken- For courteous, exceptional customer service-give them a callThe process was stress free,quick and easy-shall I say more