THE WORSTI ABSOLUTELY REGRET EVER SPEAKING TO QUICKEN LOANS
$gone, increased home insurance bill, credit score hit with hard inquiries instead of one until
I clicked on an add on Facebook that offered to give me a lower rate online, next thing I know I had somebody on the phone saying my situation looked great and I could have a fairy tale mortgage with them, rushing me to start refinancing as they would take $off closing costs if I decided to move forward
Next day I have this guy harassing me with emails and calls to send my paperwork in, I had given him the information I had, including the value of my home, which I got from an appraisal I had done years before (and I mentioned that), He asked me then for my credit card number to charge the $off he mentioned before as a deposit, why is that? he said, its just to make sure that you have the intention to proceed, that way QL don't have people coming to get free appraisals, but this will be refunded at closingI asked again, will I get this back? Am I going to get the loan? I don't want you getting my hopes up and then come back later to say It won't happen, his answer was "everything looks great, listen, I have closed many loans in Louisiana and the only way Quicken Loans makes money is by closing" and because of his deceptive speech I signed his papers
They then asked me to call my insurance and get more coverage so they could give me the loan, so I did, (of course my bill got higher too), they hit my credit score twice (hard inquiries) on may 7th and may 8th that won't go away until 2020, and then I got an email: Underwriting approved everything and we are officially rolling!
Right after that I got tossed around to other members at the company, I could hardly keep up rushing me to get more paperwork within hrs or for the same day and then their appraisal came in$50,lower than the appraisal I hadWhen I disagreed with the appraisal the daily calls stop and now it was me calling them to get the appraisal checked, corrected or get a second opinion, since I was being compared to houses and of them weren't even in the same area (they were on the other side of the train tracks), I was told then that they would not question the appraiser and it was on me to prove them wrong by sending them other comparables, I'm not a realtor and I don't even know where to get that information from, so they said, well we are sorry we cannot give you the loan, but what about refinancing and getting the same kind of loan you already have with a 4.75% interest rate (when my actual rate is lower at 3.5%) really????
I asked for my deposit back but their records indicated that they had actually spent more than $dollars on my account and that Quicken Loans had come with a loss on this one !!!!!!! Quicken Loans?????
At the end they would not even give me a call back, only way to contact them was through the chat windowOh! and the cherry on top, after all of this I get a letter from the bank I have my mortgage with"you requested your payoff statement", this loan is due june 01, Total amount due $179,and I'm freaking out, right? So there I go again having to talk to QL to check if they screwed me over even farther
DON'T MAKE THE SAME MISTAKE
I have never experienced such a horrible companyQuicken Loans promised a refinance rate and feesThree months later came up with all kinds of reasons the loan would not work after they kept changing the loan fees and I would not agreeA complete waste of time
I refinanced two pieces of properties with them They were responsive and reasonable with their fees Any concerns were addressed immediately The loan process was easy I will use them again
I would absolutely recommend Quicken Loans to a family member or friendI was kept informed every step of the way, either on the myql site or by phoneIf I had a question they had an answer, if not immediately then it was answered within a few minutes during the phone call or within an hour or so on the myql siteI say enough how easy of a process this was and how friendly the staff was
Extremely happy in Indiana
This was by far the easiest and quickest refinance I have ever done, I will use them again in the future for my new purchasesThanks to a GREAT TEAM !!!!
Our experience was extremely positive, from the moment I spoke to a loan officer to the day of the close, everything went very smoothly, no hiccups whatsoever, I believe it's their awesome communications skills, the way all the different departments are linked via their portal is phenomenalI currently work at a bank and I've previously owned a mortgage company it takes A LOT to impress me, but let me say I was and am truly delightedI have nothing but great things to say about our experience, highly recommend quicken loans!!! Thanks again Marlon Attiq for all your hard work!!!
Our experience with Quicken Loans in the purchase of our new home was a pleasurable experience Everyone was nice and very prompt about paperwork and closingWe were informed and kept up to date every step of the wayThanks to all the staff that played a part in our home loan
Tracy and Jill R
The entire process was greatStarted with Joey Jepson, then Mike Carrol and then concluded with MrBob Phelpsstandup guys making everything happen that they promised they wouldFrom start to finish I was closed in about weeks! Thanks guys, thanks quicken
I had a pleasant experience refinancing my 1st and 2nd mortgages into a single 15-year loan The online tool to share documents was easy to use Several people checked in with me throughout the process When the house value came in lower than expected, QL offered additional loaner credits to reduce our closing costs Everyone I dealt with was professional, courteous and able to answer my questions Overall, a simple, easy process!
Quicken worked and worked on my refinance until it went throughThe process was easily done, primarily via their secure website, with the closing agent coming to you where you want to meetThe only negative I have is that I was not advised I would be paying points to buy down the interest rate until the closingHowever, the rate was terrific, so this wasn't a deal breaker for me
THE WORSTI ABSOLUTELY REGRET EVER SPEAKING TO QUICKEN LOANS
$gone, increased home insurance bill, credit score hit with hard inquiries instead of one until
I clicked on an add on Facebook that offered to give me a lower rate online, next thing I know I had somebody on the phone saying my situation looked great and I could have a fairy tale mortgage with them, rushing me to start refinancing as they would take $off closing costs if I decided to move forward
Next day I have this guy harassing me with emails and calls to send my paperwork in, I had given him the information I had, including the value of my home, which I got from an appraisal I had done years before (and I mentioned that), He asked me then for my credit card number to charge the $off he mentioned before as a deposit, why is that? he said, its just to make sure that you have the intention to proceed, that way QL don't have people coming to get free appraisals, but this will be refunded at closingI asked again, will I get this back? Am I going to get the loan? I don't want you getting my hopes up and then come back later to say It won't happen, his answer was "everything looks great, listen, I have closed many loans in Louisiana and the only way Quicken Loans makes money is by closing" and because of his deceptive speech I signed his papers
They then asked me to call my insurance and get more coverage so they could give me the loan, so I did, (of course my bill got higher too), they hit my credit score twice (hard inquiries) on may 7th and may 8th that won't go away until 2020, and then I got an email: Underwriting approved everything and we are officially rolling!
Right after that I got tossed around to other members at the company, I could hardly keep up rushing me to get more paperwork within hrs or for the same day and then their appraisal came in$50,lower than the appraisal I hadWhen I disagreed with the appraisal the daily calls stop and now it was me calling them to get the appraisal checked, corrected or get a second opinion, since I was being compared to houses and of them weren't even in the same area (they were on the other side of the train tracks), I was told then that they would not question the appraiser and it was on me to prove them wrong by sending them other comparables, I'm not a realtor and I don't even know where to get that information from, so they said, well we are sorry we cannot give you the loan, but what about refinancing and getting the same kind of loan you already have with a 4.75% interest rate (when my actual rate is lower at 3.5%) really????
I asked for my deposit back but their records indicated that they had actually spent more than $dollars on my account and that Quicken Loans had come with a loss on this one !!!!!!! Quicken Loans?????
At the end they would not even give me a call back, only way to contact them was through the chat windowOh! and the cherry on top, after all of this I get a letter from the bank I have my mortgage with"you requested your payoff statement", this loan is due june 01, Total amount due $179,and I'm freaking out, right? So there I go again having to talk to QL to check if they screwed me over even farther
DON'T MAKE THE SAME MISTAKE
The worst, waited until days before the closing to stop and end my loan without warning or even a call
I have never experienced such a horrible companyQuicken Loans promised a refinance rate and feesThree months later came up with all kinds of reasons the loan would not work after they kept changing the loan fees and I would not agreeA complete waste of time
I refinanced two pieces of properties with them They were responsive and reasonable with their fees Any concerns were addressed immediately The loan process was easy I will use them again
I would absolutely recommend Quicken Loans to a family member or friendI was kept informed every step of the way, either on the myql site or by phoneIf I had a question they had an answer, if not immediately then it was answered within a few minutes during the phone call or within an hour or so on the myql siteI say enough how easy of a process this was and how friendly the staff was
Extremely happy in Indiana
This was by far the easiest loan I have ever done I would definetly recommend Quicken Loans to anyone and everyone I knowThank you for eveything
This was by far the easiest and quickest refinance I have ever done, I will use them again in the future for my new purchasesThanks to a GREAT TEAM !!!!
Our experience was extremely positive, from the moment I spoke to a loan officer to the day of the close, everything went very smoothly, no hiccups whatsoever, I believe it's their awesome communications skills, the way all the different departments are linked via their portal is phenomenalI currently work at a bank and I've previously owned a mortgage company it takes A LOT to impress me, but let me say I was and am truly delightedI have nothing but great things to say about our experience, highly recommend quicken loans!!! Thanks again Marlon Attiq for all your hard work!!!
Our experience with Quicken Loans in the purchase of our new home was a pleasurable experience Everyone was nice and very prompt about paperwork and closingWe were informed and kept up to date every step of the wayThanks to all the staff that played a part in our home loan
Tracy and Jill R
The entire process was greatStarted with Joey Jepson, then Mike Carrol and then concluded with MrBob Phelpsstandup guys making everything happen that they promised they wouldFrom start to finish I was closed in about weeks! Thanks guys, thanks quicken
Excellent serviceThey got the loan done in less than days
Our loan was processed quickly and efficientlyWe were kept in the loop from start to finishWould recommend Quicken to anyone
I had a pleasant experience refinancing my 1st and 2nd mortgages into a single 15-year loan The online tool to share documents was easy to use Several people checked in with me throughout the process When the house value came in lower than expected, QL offered additional loaner credits to reduce our closing costs Everyone I dealt with was professional, courteous and able to answer my questions Overall, a simple, easy process!
no complaints
Quicken worked and worked on my refinance until it went throughThe process was easily done, primarily via their secure website, with the closing agent coming to you where you want to meetThe only negative I have is that I was not advised I would be paying points to buy down the interest rate until the closingHowever, the rate was terrific, so this wasn't a deal breaker for me
Very good experience They team made very relaxing experience
Some info was duplicated so the paperwork was redundant Otherwise it went well
Quicken Loans was easy to work with and quickly responded to any questions or
concernsEmployees were always pleasant and helpful
We had a pleasant experience with the quicken loan repShe was very nice and helpful
I had a really wonderful experience with Quicken LoansMy agents were extremely patient and worked hard to find the best deal for me