This was by far the easiest and quickest refinance I have ever done, I will use them again in the future for my new purchasesThanks to a GREAT TEAM !!!!
Our experience with Quicken Loans in the purchase of our new home was a pleasurable experience Everyone was nice and very prompt about paperwork and closingWe were informed and kept up to date every step of the wayThanks to all the staff that played a part in our home loan
Tracy and Jill R
I have never experienced such a horrible companyQuicken Loans promised a refinance rate and feesThree months later came up with all kinds of reasons the loan would not work after they kept changing the loan fees and I would not agreeA complete waste of time
THE WORSTI ABSOLUTELY REGRET EVER SPEAKING TO QUICKEN LOANS
$gone, increased home insurance bill, credit score hit with hard inquiries instead of one until
I clicked on an add on Facebook that offered to give me a lower rate online, next thing I know I had somebody on the phone saying my situation looked great and I could have a fairy tale mortgage with them, rushing me to start refinancing as they would take $off closing costs if I decided to move forward
Next day I have this guy harassing me with emails and calls to send my paperwork in, I had given him the information I had, including the value of my home, which I got from an appraisal I had done years before (and I mentioned that), He asked me then for my credit card number to charge the $off he mentioned before as a deposit, why is that? he said, its just to make sure that you have the intention to proceed, that way QL don't have people coming to get free appraisals, but this will be refunded at closingI asked again, will I get this back? Am I going to get the loan? I don't want you getting my hopes up and then come back later to say It won't happen, his answer was "everything looks great, listen, I have closed many loans in Louisiana and the only way Quicken Loans makes money is by closing" and because of his deceptive speech I signed his papers
They then asked me to call my insurance and get more coverage so they could give me the loan, so I did, (of course my bill got higher too), they hit my credit score twice (hard inquiries) on may 7th and may 8th that won't go away until 2020, and then I got an email: Underwriting approved everything and we are officially rolling!
Right after that I got tossed around to other members at the company, I could hardly keep up rushing me to get more paperwork within hrs or for the same day and then their appraisal came in$50,lower than the appraisal I hadWhen I disagreed with the appraisal the daily calls stop and now it was me calling them to get the appraisal checked, corrected or get a second opinion, since I was being compared to houses and of them weren't even in the same area (they were on the other side of the train tracks), I was told then that they would not question the appraiser and it was on me to prove them wrong by sending them other comparables, I'm not a realtor and I don't even know where to get that information from, so they said, well we are sorry we cannot give you the loan, but what about refinancing and getting the same kind of loan you already have with a 4.75% interest rate (when my actual rate is lower at 3.5%) really????
I asked for my deposit back but their records indicated that they had actually spent more than $dollars on my account and that Quicken Loans had come with a loss on this one !!!!!!! Quicken Loans?????
At the end they would not even give me a call back, only way to contact them was through the chat windowOh! and the cherry on top, after all of this I get a letter from the bank I have my mortgage with"you requested your payoff statement", this loan is due june 01, Total amount due $179,and I'm freaking out, right? So there I go again having to talk to QL to check if they screwed me over even farther
DON'T MAKE THE SAME MISTAKE
I refinanced two pieces of properties with them They were responsive and reasonable with their fees Any concerns were addressed immediately The loan process was easy I will use them again
Quicken Loans made refinancing my home quick and easyI love that everything was done on lineI was able to send necessary documents at a time that was convenient for me and not worry that everything had to be done during business hours
I had a pleasant experience refinancing my 1st and 2nd mortgages into a single 15-year loan The online tool to share documents was easy to use Several people checked in with me throughout the process When the house value came in lower than expected, QL offered additional loaner credits to reduce our closing costs Everyone I dealt with was professional, courteous and able to answer my questions Overall, a simple, easy process!
Overall, a good review! Many good aspects of the process and some very good people trying to resolve issues and answer questions There were some communication breakdowns about the interest rate and some information the day before closing that was disappointing for us I would recommend Quicken to other people because they really worked at helping me and made some exceptions to pull the loan together Thank you Quicken!
Walked us through each step, the loan processed very quick and we loved having the online site to see how everything was going every step of the wayWe could reach someone by phone or email whenever we neededThey even offer a way to pay bi weekly to pay off mortgage faster, at no additional cost
I was so worried about refinancing that I started and stop several times until I spoke with Alex Koski and his team at Quicken LoansHe made it so easy to understand they made me feel at ease thru the whole processI would highly recommend them to anyone looking for a loan
My experience with quicken was positiveThe process was rough mostly because it was an cha loan and the requirements are dauntingErin was amazing and always available for every question till the endI think Jason who was in charge until closing was also great but when I wanted to bail quickly was ready to dismiss meI then emailed Erin she directed me to someone to keep me on taskThe whole process is not fun but my outcome was great I loved the online experience and being able to use my phone very helpful
I just finished my second Quicken Loan refinance, and every step of the process, I was extremely satisfied with the customer service I receivedEveryone I spoke with was courteous, professional, and committed to making the refinance process as easy as possibleI love Quicken Loans!!
This was by far the easiest loan I have ever done I would definetly recommend Quicken Loans to anyone and everyone I knowThank you for eveything
Excellent customer serviceEffecient and timely
This was by far the easiest and quickest refinance I have ever done, I will use them again in the future for my new purchasesThanks to a GREAT TEAM !!!!
Quicken Loans and its personnel were a pleasure to work with
Our experience with Quicken Loans in the purchase of our new home was a pleasurable experience Everyone was nice and very prompt about paperwork and closingWe were informed and kept up to date every step of the wayThanks to all the staff that played a part in our home loan
Tracy and Jill R
I have never experienced such a horrible companyQuicken Loans promised a refinance rate and feesThree months later came up with all kinds of reasons the loan would not work after they kept changing the loan fees and I would not agreeA complete waste of time
The worst, waited until days before the closing to stop and end my loan without warning or even a call
THE WORSTI ABSOLUTELY REGRET EVER SPEAKING TO QUICKEN LOANS
$gone, increased home insurance bill, credit score hit with hard inquiries instead of one until
I clicked on an add on Facebook that offered to give me a lower rate online, next thing I know I had somebody on the phone saying my situation looked great and I could have a fairy tale mortgage with them, rushing me to start refinancing as they would take $off closing costs if I decided to move forward
Next day I have this guy harassing me with emails and calls to send my paperwork in, I had given him the information I had, including the value of my home, which I got from an appraisal I had done years before (and I mentioned that), He asked me then for my credit card number to charge the $off he mentioned before as a deposit, why is that? he said, its just to make sure that you have the intention to proceed, that way QL don't have people coming to get free appraisals, but this will be refunded at closingI asked again, will I get this back? Am I going to get the loan? I don't want you getting my hopes up and then come back later to say It won't happen, his answer was "everything looks great, listen, I have closed many loans in Louisiana and the only way Quicken Loans makes money is by closing" and because of his deceptive speech I signed his papers
They then asked me to call my insurance and get more coverage so they could give me the loan, so I did, (of course my bill got higher too), they hit my credit score twice (hard inquiries) on may 7th and may 8th that won't go away until 2020, and then I got an email: Underwriting approved everything and we are officially rolling!
Right after that I got tossed around to other members at the company, I could hardly keep up rushing me to get more paperwork within hrs or for the same day and then their appraisal came in$50,lower than the appraisal I hadWhen I disagreed with the appraisal the daily calls stop and now it was me calling them to get the appraisal checked, corrected or get a second opinion, since I was being compared to houses and of them weren't even in the same area (they were on the other side of the train tracks), I was told then that they would not question the appraiser and it was on me to prove them wrong by sending them other comparables, I'm not a realtor and I don't even know where to get that information from, so they said, well we are sorry we cannot give you the loan, but what about refinancing and getting the same kind of loan you already have with a 4.75% interest rate (when my actual rate is lower at 3.5%) really????
I asked for my deposit back but their records indicated that they had actually spent more than $dollars on my account and that Quicken Loans had come with a loss on this one !!!!!!! Quicken Loans?????
At the end they would not even give me a call back, only way to contact them was through the chat windowOh! and the cherry on top, after all of this I get a letter from the bank I have my mortgage with"you requested your payoff statement", this loan is due june 01, Total amount due $179,and I'm freaking out, right? So there I go again having to talk to QL to check if they screwed me over even farther
DON'T MAKE THE SAME MISTAKE
The loan officer's with Quicken were very courteous and helpfulAlways available to answer questions and offer solutions
I refinanced two pieces of properties with them They were responsive and reasonable with their fees Any concerns were addressed immediately The loan process was easy I will use them again
Very simple, Quick easyThey had given me a chance and gave me more than any bankNow I have a home and a very easy mortgage
We had a pleasant experience with the quicken loan repShe was very nice and helpful
Quicken Loans made refinancing my home quick and easyI love that everything was done on lineI was able to send necessary documents at a time that was convenient for me and not worry that everything had to be done during business hours
I had a pleasant experience refinancing my 1st and 2nd mortgages into a single 15-year loan The online tool to share documents was easy to use Several people checked in with me throughout the process When the house value came in lower than expected, QL offered additional loaner credits to reduce our closing costs Everyone I dealt with was professional, courteous and able to answer my questions Overall, a simple, easy process!
Overall, a good review! Many good aspects of the process and some very good people trying to resolve issues and answer questions There were some communication breakdowns about the interest rate and some information the day before closing that was disappointing for us I would recommend Quicken to other people because they really worked at helping me and made some exceptions to pull the loan together Thank you Quicken!
Walked us through each step, the loan processed very quick and we loved having the online site to see how everything was going every step of the wayWe could reach someone by phone or email whenever we neededThey even offer a way to pay bi weekly to pay off mortgage faster, at no additional cost
I had a really wonderful experience with Quicken LoansMy agents were extremely patient and worked hard to find the best deal for me
I was so worried about refinancing that I started and stop several times until I spoke with Alex Koski and his team at Quicken LoansHe made it so easy to understand they made me feel at ease thru the whole processI would highly recommend them to anyone looking for a loan
My experience with quicken was positiveThe process was rough mostly because it was an cha loan and the requirements are dauntingErin was amazing and always available for every question till the endI think Jason who was in charge until closing was also great but when I wanted to bail quickly was ready to dismiss meI then emailed Erin she directed me to someone to keep me on taskThe whole process is not fun but my outcome was great I loved the online experience and being able to use my phone very helpful
I just finished my second Quicken Loan refinance, and every step of the process, I was extremely satisfied with the customer service I receivedEveryone I spoke with was courteous, professional, and committed to making the refinance process as easy as possibleI love Quicken Loans!!