Like Jane D below we found Quicken by Accident to see about refinancing our homeOur Local bank would not refinance at a fixed interest rate for longer than years which is the reason we were looking for alternativesOur home was also not a style for the local area which made comparative values easy to make appraisals readily availableWith Quicken Loans our closing was completed in daysIt was the easiest and fastest financial process I have ever encounteredThe financial professionals at Quicken assumes all of the headaches you normally have with financing or refinancing a homeI HIGHLY recommend them
I am a disabled veteranThey charged me $before doing anything and kept dragging timeI almost became homeless because of their slow jobThey are so distractedThey need to stop charging $whateverthey should change their company turtle loanExtremely slow process once they get $Do not use this mortgage .I want to give zero star!!!!
I had a great closing with them They were very straightforward and everything they said happened in a very timely mannerThe process was super easy using their app and closing was conducted at my dining tableSuper happy and will definitely recommend!
I am very satisfied with doing business for my mortgage with Quicken Loans The whole process went extremely well, even down to the closing which was at my houseI would definitely do business with them again I have already recommended Quicken Loans to a few friends Thank You!
Overall my experience with Quicken was positive I actually was able to get through the entire process from the comfort of my recliner (as a disabled person this was a big plus)I contacted Quicken because I thought the high profile cocould offer considerable savings(I have determined their savings nor costs were negligible), Early into the process was the most difficult in that I did not feel that the loan specialist was listening to my concerns, rather I felt he was following a script There were many times I was frustrated to the point of wanting to start over with another co., However, I am satisfied with the end product As said, I did not have to leave the comfort of my home until Closing and closing costs proved to be very similar to those from other cofor other home buyers near me
Such a smooth and stress free experience - Quicken Loans and staff did a fabulous job with our refinance! Even though you never meet any of them they are still able to make it a personal experience They even sent a notary to our house to close the loan! I would highly recommend QL for any of your loan needs
I can't say enough positive things about my experience in working with Quicken Loans to re-finance my homeFrom my first contact to my closing, everyone that I worked with was professional, courteous and personalI never would have thought that I would be using the term "enjoyable" to describe a mortgage experience, but that is what I feltI worked with Michael Simcak | Director of Mortgage Banking, everything he said would happen, did! He called every time he said he would without "over doing it"When the process was passed on to other Quicken Loans representatives they were just as professional and courteous as MichaelI would highly recommend giving Quicken Loans a call if you are in the market for a new mortgage
They pre-approved us quickly and I felt like I should go with them- paying a bit more for the big-name, #lender satisfaction rated company Their service did not pan out
Much of the communication was second and third hand - "what I was told was..." "what I am hearing is..." This made me feel like I could not trust those I was working with - that they were not being honest with me
The terms disclosures often did not match what I was told verbally - until the final disclosure I was often told "Just sign this, we need it, but it will get fixed." Never good in any deal as we all know, written trumps verbal
As I got more and more frustrated, I escalated, but it took days to get anyone else involved They need to understand making a customer wait when they are angry, just leads to more anger
After it was all said and done - I went with another lender I received a follow up call from Quicken to discuss what went wrong That person was apologetic and supportive Where were they during the process, or when I escalated?
I had a bad experience, yours may be better My advice - if you work with Quicken, engage at least one more lender early in the process (it will cost you an appraisal ~$500) - you may be pleasantly surprised what the other lender can do
Took longer than past refinances The team member kept asking for paperwork that I thought was something that was irrelevant to the refinance Sent some paperwork at least three times
While claiming that they offer a rocket mortgage it is anything butThey ordered an appraisal without due diligence on the appraiserHe is know throughout the community for appraising below valueHe missed counting three rooms including one of the bedrooms and came in $10k below selling priceWhen I asked Quicken to review this they actually told me that their collateral department would order a second appraisal, but not to verify the selling price, but rather to take the lower value of the twoThat appraisal couldn't be scheduled until days after close and they actually said it may go to the same appraiser
How would it make sense to address my complaint, as a buyer, that the appraisal was way off through this process? Needless to say I went with a local lender who knows the local appraisers and got me an appointment the following week with a competent appraiser
Also it is a shady practice to pre-qualify borrowers then after they find the home they reveal APR and pointsShop around first, they do not value customers with great credit and low debt/income enough to close a loan, hate to see how they treat customers with 600-range credit scoresI will never recommend them to anyone after my recent interactionI was handed off to a total of four different people with one set telling me I would close on time and another telling me it would be days later and I would have to cough up the $10k appraisal offset at closeTruly an unforgettable interaction
Our experience with Quicken Loans was outstanding Every step of the process was handled with such care from all of their associates They walked us through each step and were always available to answer any questions The teams response time to any inquiry was swift and complete We had a difficult closing due to seller complications and they worked with us with each delay, giving advice and support The team was terrific!
I had a very good experienceI did a refi on a mortgage loan that was with QuickenIt went quickly and communication was very goodThe only thing that bothered me was they asked for something that they had from my refi in Apparently they didn't connect my old information with the newThey asked for a signature from my husband who passed away in and then a copy of his death certificateHis name was removed from the mortgage in (quite a process), so Quicken had all that information Other than that, everything went well
From start to finish I had the best experience ever I love My QL website Very easy to upload and track all documents My QL Team was extremely responsive also from start to finishClosing date remained on track and we closed on time! If I had known it was going to be this easy, I would of begun home buying a year ago! Thank You to all
This would have been my third time using Quicken to refinance and they have serviced my home loan for years so I thought they were the obvious choice to go with againWas I WRONG! I was told I would have $3,in closing costs, which I felt was high but I was comfortable with them as I had been a customer for years so I decide to go forwardThe date came to close and I had over $8,in closing costsFor those that don't know "origination fees" are nothing more then money going into the lenders pocket and I had thousands added to my "origination fees" right before closingWhen I asked them about it, they did not even deny they were ripping me off, instead went on pitch about how they can "close this loan now, get me out of debt now, and you would have to what days to close with someone else, do you really want to start over again?" I could not believe what I was hearing and still don't see how this is legalThey would not honor what they told me would be my closing costs and in the end I ate the $for appraisal and went with another online company, who by the way was great, my closing costs total with appraisal was under $2,with NO "origination fee" and I got a rate of 1/2% lower then what quicken loans was going to give and it took weeksDo yourself a favor, stay away from quicken loansYou can do much better on rates and much better on closing costs, and their "customer service" is nothing more then fast talking scam artistsThe whole experience left me wondering how many people they scam everyday, totally disgraceful!
I really love working with this companyThey are easy to deal and get things done on-timeThere is no guesswork with Quicken, they keep you advised of everythingThe people I spoke with were also very pleasant over the phone
I was very surprised at the speed that I was contacted Initially MrDan Klinck was the first person that I had contact with him I could not believe how much was done just by our first conversation I was referred by MrKlinck, to MrJeff Hurley Mr.Hurley was very nice and thorough I had occasion to speak to other staff and they were all very nice and courteous I closed within a month I am very surprised that all was done so quickly I had even a notary come to my house to get the documents signed
Your company's name is very accurate, and I do appreciate in the manner that I was treated
Thank you,
Rosa Flores Castellon
Like Jane D below we found Quicken by Accident to see about refinancing our homeOur Local bank would not refinance at a fixed interest rate for longer than years which is the reason we were looking for alternativesOur home was also not a style for the local area which made comparative values easy to make appraisals readily availableWith Quicken Loans our closing was completed in daysIt was the easiest and fastest financial process I have ever encounteredThe financial professionals at Quicken assumes all of the headaches you normally have with financing or refinancing a homeI HIGHLY recommend them
Quicken Loans was very helpful, system was easy to use and everyone was a pleasure to work with durning our home buying process
I am a disabled veteranThey charged me $before doing anything and kept dragging timeI almost became homeless because of their slow jobThey are so distractedThey need to stop charging $whateverthey should change their company turtle loanExtremely slow process once they get $Do not use this mortgage .I want to give zero star!!!!
I had a great closing with them They were very straightforward and everything they said happened in a very timely mannerThe process was super easy using their app and closing was conducted at my dining tableSuper happy and will definitely recommend!
I am very satisfied with doing business for my mortgage with Quicken Loans The whole process went extremely well, even down to the closing which was at my houseI would definitely do business with them again I have already recommended Quicken Loans to a few friends Thank You!
Overall my experience with Quicken was positive I actually was able to get through the entire process from the comfort of my recliner (as a disabled person this was a big plus)I contacted Quicken because I thought the high profile cocould offer considerable savings(I have determined their savings nor costs were negligible), Early into the process was the most difficult in that I did not feel that the loan specialist was listening to my concerns, rather I felt he was following a script There were many times I was frustrated to the point of wanting to start over with another co., However, I am satisfied with the end product As said, I did not have to leave the comfort of my home until Closing and closing costs proved to be very similar to those from other cofor other home buyers near me
Such a smooth and stress free experience - Quicken Loans and staff did a fabulous job with our refinance! Even though you never meet any of them they are still able to make it a personal experience They even sent a notary to our house to close the loan! I would highly recommend QL for any of your loan needs
I can't say enough positive things about my experience in working with Quicken Loans to re-finance my homeFrom my first contact to my closing, everyone that I worked with was professional, courteous and personalI never would have thought that I would be using the term "enjoyable" to describe a mortgage experience, but that is what I feltI worked with Michael Simcak | Director of Mortgage Banking, everything he said would happen, did! He called every time he said he would without "over doing it"When the process was passed on to other Quicken Loans representatives they were just as professional and courteous as MichaelI would highly recommend giving Quicken Loans a call if you are in the market for a new mortgage
They pre-approved us quickly and I felt like I should go with them- paying a bit more for the big-name, #lender satisfaction rated company Their service did not pan out
Much of the communication was second and third hand - "what I was told was..." "what I am hearing is..." This made me feel like I could not trust those I was working with - that they were not being honest with me
The terms disclosures often did not match what I was told verbally - until the final disclosure I was often told "Just sign this, we need it, but it will get fixed." Never good in any deal as we all know, written trumps verbal
As I got more and more frustrated, I escalated, but it took days to get anyone else involved They need to understand making a customer wait when they are angry, just leads to more anger
After it was all said and done - I went with another lender I received a follow up call from Quicken to discuss what went wrong That person was apologetic and supportive Where were they during the process, or when I escalated?
I had a bad experience, yours may be better My advice - if you work with Quicken, engage at least one more lender early in the process (it will cost you an appraisal ~$500) - you may be pleasantly surprised what the other lender can do
Took longer than past refinances The team member kept asking for paperwork that I thought was something that was irrelevant to the refinance Sent some paperwork at least three times
While claiming that they offer a rocket mortgage it is anything butThey ordered an appraisal without due diligence on the appraiserHe is know throughout the community for appraising below valueHe missed counting three rooms including one of the bedrooms and came in $10k below selling priceWhen I asked Quicken to review this they actually told me that their collateral department would order a second appraisal, but not to verify the selling price, but rather to take the lower value of the twoThat appraisal couldn't be scheduled until days after close and they actually said it may go to the same appraiser
How would it make sense to address my complaint, as a buyer, that the appraisal was way off through this process? Needless to say I went with a local lender who knows the local appraisers and got me an appointment the following week with a competent appraiser
Also it is a shady practice to pre-qualify borrowers then after they find the home they reveal APR and pointsShop around first, they do not value customers with great credit and low debt/income enough to close a loan, hate to see how they treat customers with 600-range credit scoresI will never recommend them to anyone after my recent interactionI was handed off to a total of four different people with one set telling me I would close on time and another telling me it would be days later and I would have to cough up the $10k appraisal offset at closeTruly an unforgettable interaction
Very positive experience Great customer service
Our experience with Quicken Loans was outstanding Every step of the process was handled with such care from all of their associates They walked us through each step and were always available to answer any questions The teams response time to any inquiry was swift and complete We had a difficult closing due to seller complications and they worked with us with each delay, giving advice and support The team was terrific!
I had a very good experienceI did a refi on a mortgage loan that was with QuickenIt went quickly and communication was very goodThe only thing that bothered me was they asked for something that they had from my refi in Apparently they didn't connect my old information with the newThey asked for a signature from my husband who passed away in and then a copy of his death certificateHis name was removed from the mortgage in (quite a process), so Quicken had all that information Other than that, everything went well
We had no problemsEveryone was helpfulThey answered all of my questions
Closing was a breeze
From start to finish I had the best experience ever I love My QL website Very easy to upload and track all documents My QL Team was extremely responsive also from start to finishClosing date remained on track and we closed on time! If I had known it was going to be this easy, I would of begun home buying a year ago! Thank You to all
Quicken Loans excellent serviceOnly negative for me was dealing with so many people.one knowing what was going on the other not but all worked
This would have been my third time using Quicken to refinance and they have serviced my home loan for years so I thought they were the obvious choice to go with againWas I WRONG! I was told I would have $3,in closing costs, which I felt was high but I was comfortable with them as I had been a customer for years so I decide to go forwardThe date came to close and I had over $8,in closing costsFor those that don't know "origination fees" are nothing more then money going into the lenders pocket and I had thousands added to my "origination fees" right before closingWhen I asked them about it, they did not even deny they were ripping me off, instead went on pitch about how they can "close this loan now, get me out of debt now, and you would have to what days to close with someone else, do you really want to start over again?" I could not believe what I was hearing and still don't see how this is legalThey would not honor what they told me would be my closing costs and in the end I ate the $for appraisal and went with another online company, who by the way was great, my closing costs total with appraisal was under $2,with NO "origination fee" and I got a rate of 1/2% lower then what quicken loans was going to give and it took weeksDo yourself a favor, stay away from quicken loansYou can do much better on rates and much better on closing costs, and their "customer service" is nothing more then fast talking scam artistsThe whole experience left me wondering how many people they scam everyday, totally disgraceful!
I really love working with this companyThey are easy to deal and get things done on-timeThere is no guesswork with Quicken, they keep you advised of everythingThe people I spoke with were also very pleasant over the phone
I was very surprised at the speed that I was contacted Initially MrDan Klinck was the first person that I had contact with him I could not believe how much was done just by our first conversation I was referred by MrKlinck, to MrJeff Hurley Mr.Hurley was very nice and thorough I had occasion to speak to other staff and they were all very nice and courteous I closed within a month I am very surprised that all was done so quickly I had even a notary come to my house to get the documents signed
Your company's name is very accurate, and I do appreciate in the manner that I was treated
Thank you,
Rosa Flores Castellon