My experience with Quicken was very goodThey were very helpful, quick to respond and overall I would highly recommend to family and friends
Thanks again
Refinancing my home with Quicken Loans was the fastest and easiest process I've ever done Minimum paperwork to submit and convenient app for the customers on the go I will be using Quicken Loans for my future loans because of the friendly, knowledgeable staff Great customer service and all around great experience
Although a bit slow because of the holidays, our experience with Quicken was excellent They went the extra mile to approve our refinance in spite of our marginal credit profile Thank you Quicken
We were told by senior mortgage banker Mike Assi (aka Mouhamad Assi) that there would be other avenues to re-finance via QL if we did not have a 75% LTV, however this was definitely not the case MrAssi collected $from us for an appraisal knowing that if we did not have a 75% LTV we would not be able to re-finance Furthermore, MrAssi used very unprofessional and what we believe to be fraudulent emails when soliciting us When soliciting us, he told us that total closing costs for our loan would be $26000, however the actual closing costs were $42677! The approach used by QL and MrAssi provided a gross misrepresentation with regard to the loan and in my mind was a complete violation of the Code of Ethics
Quicken Loans made refinancing our first and second mortgages very easyOur mortgage banker listened to our needs and worked very diligently to deliverHe answered every question promptly, and was very courteous and professionalThe whole process was very smooth and we are quite pleased
I was so shocked by their willingness to go the extra mile for me! It was a wonderful first time home buying experience for me due to their exemplary service
Our experience with Quicken Loans was outstanding Every step of the process was handled with such care from all of their associates They walked us through each step and were always available to answer any questions The teams response time to any inquiry was swift and complete We had a difficult closing due to seller complications and they worked with us with each delay, giving advice and support The team was terrific!
Quicken? Rocket Mortgage? More like Quick-SAND and Turtle Mortgage Steer clear of these guys! My experience was the complete opposite of what their advertising statesTheir ads say: “Our caring team members want to make sure that you have the best experience possible.”
“Our members are obsessed that I have a great mortgage experience.”
• Won the JD Powers award for best customer service for years
• We have an A++ rating with the Revdex.com
Because my home had a guest house as part of the property, they decided that they could not do my because the appraiser could not find any other homes nearby with a guest house to compare it to I said I didn't need the extra value of the guest house, so don't count it as part of the appraisal They said that didn't matter, they couldn't fund it They told me all I had to do was find one comparable house nearby with a guest home, and they would fund it So I contacted a realtor and spent some time to find homes within miles that had guest homes (were actually on my street, but they didn't count because they weren't for sale) I narrowed it down to the best matches and submitted it to Quicken THEN they said the homes weren't close enough, so didn't count Talk about bait and switch, and not living up to your word So I decided I needed to find another lender who could do the job In ten days, the other lender closed with meUnfortunately, Quicken at that point agreed to do the loan But I had already switched and felt like the new company deserved the loan, so I cancelled QuickenNow - on their side, they DID finally agree to fund But not until after basically telling me repeatedly that they could not do it AND - I DID sign the paperwork, which committed me to paying for the appraisal fee (BTW - the new company not only didn't charge me for the appraisal, they didn't charge any fees, either) I expected Quicken would agree that that fee should not apply because they took so long and I did the majority of the work on the loan They refused to waive the fee I talked with multiple people in customer service - way up the ladder, and they all said that since they ultimately agreed to do the loan, then I have to pay the fee I countered with the fact that I never would have started talking with another lender until they made it pretty clear that they could not fund it because of our guest house, and their only answer all along the way was that they couldn't help me Which takes me back to their advertising I listed at the top of the review, which states they are OBSESSIVE about providing me with a great mortgage experience Frankly, they provided me with one of my WORST experiences, and to make matters worse, everyone in their customer service deptsimply said they agreed to do it ultimately, so I need to pay the full fee I honestly don't know how they could have won those awards they listed My mistake for signing with a company that requires $up front in the first place Don't make the same one I did Rick G
I was extremely impressed with the professionalism of the Quicken Teams I worked with They were able to retrieve documents (mostly financial documents) that would have taken me quite a while to find and submit I had actually started a VA refi with another company that sent me a list of documents that I needed to get and send in Quicken actually got of those documents and made the whole experience so much nicer
From my very first contact with them, I must say that the staff at Quicken Loans made a very positive impressionThe process moved rapidly, and never did I have to wait for a phone call to be returned if I had a questionIf I did have a question, it could simply be asked via my personal web page, and someone responded almost instantlyDuring the process, I lost a beloved family member, and had to go in and out of townThe respect that was shown during this time was touching, and I even received a lovlely card of condolence from my service represtative
I recently obtained a home loan from Quicken that went very smoothly Every staff member I had to deal with was courteous, knowledgeable, and efficient Not only did they take care of my loan, they shared information about themselves that made me feel like they valued me as a person, not just as business Very impressed and would not hesitate to recommend them to friends and acquaintances
My experience with Quicken was very goodThey were very helpful, quick to respond and overall I would highly recommend to family and friends
Thanks again
Refinancing my home with Quicken Loans was the fastest and easiest process I've ever done Minimum paperwork to submit and convenient app for the customers on the go I will be using Quicken Loans for my future loans because of the friendly, knowledgeable staff Great customer service and all around great experience
Although a bit slow because of the holidays, our experience with Quicken was excellent They went the extra mile to approve our refinance in spite of our marginal credit profile Thank you Quicken
We were told by senior mortgage banker Mike Assi (aka Mouhamad Assi) that there would be other avenues to re-finance via QL if we did not have a 75% LTV, however this was definitely not the case MrAssi collected $from us for an appraisal knowing that if we did not have a 75% LTV we would not be able to re-finance Furthermore, MrAssi used very unprofessional and what we believe to be fraudulent emails when soliciting us When soliciting us, he told us that total closing costs for our loan would be $26000, however the actual closing costs were $42677! The approach used by QL and MrAssi provided a gross misrepresentation with regard to the loan and in my mind was a complete violation of the Code of Ethics
Quicken loans did a great job,only hicup was after closing,the emails saying dispersment of funds was getting ready.money was alreadt tranfered
Excellent company to work with and very knowledgeable
Quicken Loans made refinancing our first and second mortgages very easyOur mortgage banker listened to our needs and worked very diligently to deliverHe answered every question promptly, and was very courteous and professionalThe whole process was very smooth and we are quite pleased
I was so shocked by their willingness to go the extra mile for me! It was a wonderful first time home buying experience for me due to their exemplary service
Overall experience was quick and easy! Had questions answered promptly
Probably the easiest refinance we have ever done
Our experience with Quicken Loans was outstanding Every step of the process was handled with such care from all of their associates They walked us through each step and were always available to answer any questions The teams response time to any inquiry was swift and complete We had a difficult closing due to seller complications and they worked with us with each delay, giving advice and support The team was terrific!
wonderful experience with Eric Erhardt We already recommended him to our friends and they have closed on their mortgage!
Quicken? Rocket Mortgage? More like Quick-SAND and Turtle Mortgage Steer clear of these guys! My experience was the complete opposite of what their advertising statesTheir ads say: “Our caring team members want to make sure that you have the best experience possible.”
“Our members are obsessed that I have a great mortgage experience.”
• Won the JD Powers award for best customer service for years
• We have an A++ rating with the Revdex.com
Because my home had a guest house as part of the property, they decided that they could not do my because the appraiser could not find any other homes nearby with a guest house to compare it to I said I didn't need the extra value of the guest house, so don't count it as part of the appraisal They said that didn't matter, they couldn't fund it They told me all I had to do was find one comparable house nearby with a guest home, and they would fund it So I contacted a realtor and spent some time to find homes within miles that had guest homes (were actually on my street, but they didn't count because they weren't for sale) I narrowed it down to the best matches and submitted it to Quicken THEN they said the homes weren't close enough, so didn't count Talk about bait and switch, and not living up to your word So I decided I needed to find another lender who could do the job In ten days, the other lender closed with meUnfortunately, Quicken at that point agreed to do the loan But I had already switched and felt like the new company deserved the loan, so I cancelled QuickenNow - on their side, they DID finally agree to fund But not until after basically telling me repeatedly that they could not do it AND - I DID sign the paperwork, which committed me to paying for the appraisal fee (BTW - the new company not only didn't charge me for the appraisal, they didn't charge any fees, either) I expected Quicken would agree that that fee should not apply because they took so long and I did the majority of the work on the loan They refused to waive the fee I talked with multiple people in customer service - way up the ladder, and they all said that since they ultimately agreed to do the loan, then I have to pay the fee I countered with the fact that I never would have started talking with another lender until they made it pretty clear that they could not fund it because of our guest house, and their only answer all along the way was that they couldn't help me Which takes me back to their advertising I listed at the top of the review, which states they are OBSESSIVE about providing me with a great mortgage experience Frankly, they provided me with one of my WORST experiences, and to make matters worse, everyone in their customer service deptsimply said they agreed to do it ultimately, so I need to pay the full fee I honestly don't know how they could have won those awards they listed My mistake for signing with a company that requires $up front in the first place Don't make the same one I did Rick G
Everyone I worked with were amazing and made everything easyCouldn't be happier
Everything went smooth and very fastService was great with everyone I worked with to make closing easy
I was extremely impressed with the professionalism of the Quicken Teams I worked with They were able to retrieve documents (mostly financial documents) that would have taken me quite a while to find and submit I had actually started a VA refi with another company that sent me a list of documents that I needed to get and send in Quicken actually got of those documents and made the whole experience so much nicer
Had a positive experience in all areas of the procedure of buying our house Nick and Mr Thomas especially so
Closed on a house (Refinanced)
From my very first contact with them, I must say that the staff at Quicken Loans made a very positive impressionThe process moved rapidly, and never did I have to wait for a phone call to be returned if I had a questionIf I did have a question, it could simply be asked via my personal web page, and someone responded almost instantlyDuring the process, I lost a beloved family member, and had to go in and out of townThe respect that was shown during this time was touching, and I even received a lovlely card of condolence from my service represtative
I recently obtained a home loan from Quicken that went very smoothly Every staff member I had to deal with was courteous, knowledgeable, and efficient Not only did they take care of my loan, they shared information about themselves that made me feel like they valued me as a person, not just as business Very impressed and would not hesitate to recommend them to friends and acquaintances