I had a great experience working with Quicken LoansThey were always available for questionsIt was convient to upload the documents needed to the websiteEveryone we worked with was friendly and helpful
Submitted a request online for information and was contacted by a senior loan officer Mike Harri-DuarteI provided some personal details including SS# without my permission he ran my credit, when I inquired why this was done without my consent he told me that it was implied consentI have dealt with several organizations in the past and have never had my credit accessed without my approvalThis company is unscrupulous and wont get my business
It started out pretty good Paper
work was minimal Salesperson first tells me no appraisal and PM I then back tracks on the appraisal and says one is needed Appraisal comes in Never hear from anyone at Rocket about the appraisal and any impact to my loan Notary comes out to sign closing docs and I notice PMI included No one discussed the addition of PMI insurance I call the # listed in the Cancel document The Customer Relations department takes my issue and says they will research but it's Friday afternoon in Detroit so I won't hear from anyone until Monday I dont feel comfortable with that as I only have days to cancel the loanI call the loan servicing center in PhoenixThe loan Operations Manager said a Director will call me next morning I don't hear back from anyone for days as they are closed during the weekend for customers who are in the closing process I have to initiate calls on Monday late morning as no one has called me ywt I call Customer Relations in Detroit and they tell me they only have one director and they are out to lunch!
I call the loan servicing center in Phoenix and finally speak to a Director The Director and I work out a somewhat financially agreeable compromise to the PMI Then I ask for hard copies of all docs and see another error affecting title I'm told again how sorry they are and they are going to do a deep dive into my loan to find any other improvements
This was very stressful for me Therefore I don't recommend using this company I will say that once I was able to talk to the right people, they responded well But Rocket doesn't make it easy for the consumer to find the right people to resolve their issues
Went from a Yr Mortgage from Quicken to a Yr Loan with Quicken, and I very impressed how quickly and painless it was to get done Each person who I had contact was helpful and professional My experience with Quicken Loans BOTH times has been great Would NOT hesitate to work with them again in the future
OutstandingUnbelievably quick approvalThe team that works w/you (Ashley, Kyle...everyone) are all fantasticThey walk u through every step, and if u have any questions at all they are quick to respond
Everyone involved was very pleasant, knowledgeable, and courteousMy refinance was successful and I now have a much lower interest rate and mortgage paymentI am very satisfied with Quicken loans
The entire process was well explained, and I received excellent customer service in answering my questions Documents were only requested once, and handoffs between departments were well explained and smooth
I must say this was a stressful process but worth it in the endEveryone was professional and extremely helpful throughout the entire processI have been recommending QL to everyone looking to become home ownersColleen Mckinnie made my dream a come trueMuch love and thanks to everyone at Quicken Loans!
What a great experience I had with my refinance with Quicken Loans! Each person to whom I spoke was pleasant, efficient and accommodating The entire process took only weeks I would recommend Quicken to anyone
Quicken was very easy to work with, answered all of my questions quickly, had a simple online interface to receive, view and sign all of my loan documents, and checked in by phone frequentlyThey even handled myriad issues with my realtor when I wasn't sure how to
On March 4th, I contacted Quicken Loans with interest in purchasing a second home in the lakes region in New Hampshire Within that day I was pre-approved and able to make an offer on the property We closed on that house on April 14th, I was extremely pleased with the service, level of knowledge and respect I was given through out the entire process I will use this company from now on
I recently obtained a home loan from Quicken that went very smoothly Every staff member I had to deal with was courteous, knowledgeable, and efficient Not only did they take care of my loan, they shared information about themselves that made me feel like they valued me as a person, not just as business Very impressed and would not hesitate to recommend them to friends and acquaintances
I had a very positive experience with Rocket Mortgage, since the beginning Shawn was helpful, knew what he was talking about and was able to answer all my questions It was a pleasant experience in a stressful situation like buying a home
Excellent, experienced people who did their best to acquire a refinance loanI was given a refinance after thorough work on their partsJust a eondergul company
Quicken Loans has been very warm and professional in all aspects of my loan processFrom the original contact to, the signing of my paperworkI did not expect the friendly response from everyoneI will be recommending QL to anyone I meet who is seeking financingThank you, Laura & Sarah!!!
I had a great experience working with Quicken LoansThey were always available for questionsIt was convient to upload the documents needed to the websiteEveryone we worked with was friendly and helpful
Great communication through the whole refinance process
Submitted a request online for information and was contacted by a senior loan officer Mike Harri-DuarteI provided some personal details including SS# without my permission he ran my credit, when I inquired why this was done without my consent he told me that it was implied consentI have dealt with several organizations in the past and have never had my credit accessed without my approvalThis company is unscrupulous and wont get my business
It started out pretty good Paper
work was minimal Salesperson first tells me no appraisal and PM I then back tracks on the appraisal and says one is needed Appraisal comes in Never hear from anyone at Rocket about the appraisal and any impact to my loan Notary comes out to sign closing docs and I notice PMI included No one discussed the addition of PMI insurance I call the # listed in the Cancel document The Customer Relations department takes my issue and says they will research but it's Friday afternoon in Detroit so I won't hear from anyone until Monday I dont feel comfortable with that as I only have days to cancel the loanI call the loan servicing center in PhoenixThe loan Operations Manager said a Director will call me next morning I don't hear back from anyone for days as they are closed during the weekend for customers who are in the closing process I have to initiate calls on Monday late morning as no one has called me ywt I call Customer Relations in Detroit and they tell me they only have one director and they are out to lunch!
I call the loan servicing center in Phoenix and finally speak to a Director The Director and I work out a somewhat financially agreeable compromise to the PMI Then I ask for hard copies of all docs and see another error affecting title I'm told again how sorry they are and they are going to do a deep dive into my loan to find any other improvements
This was very stressful for me Therefore I don't recommend using this company I will say that once I was able to talk to the right people, they responded well But Rocket doesn't make it easy for the consumer to find the right people to resolve their issues
Went from a Yr Mortgage from Quicken to a Yr Loan with Quicken, and I very impressed how quickly and painless it was to get done Each person who I had contact was helpful and professional My experience with Quicken Loans BOTH times has been great Would NOT hesitate to work with them again in the future
OutstandingUnbelievably quick approvalThe team that works w/you (Ashley, Kyle...everyone) are all fantasticThey walk u through every step, and if u have any questions at all they are quick to respond
Everyone involved was very pleasant, knowledgeable, and courteousMy refinance was successful and I now have a much lower interest rate and mortgage paymentI am very satisfied with Quicken loans
The entire process was well explained, and I received excellent customer service in answering my questions Documents were only requested once, and handoffs between departments were well explained and smooth
A positive and pleasant experienceBoth Andrew Bow and Benedicta Boyewa were more than helpful - both went the extra mileGod bless
I must say this was a stressful process but worth it in the endEveryone was professional and extremely helpful throughout the entire processI have been recommending QL to everyone looking to become home ownersColleen Mckinnie made my dream a come trueMuch love and thanks to everyone at Quicken Loans!
What a great experience I had with my refinance with Quicken Loans! Each person to whom I spoke was pleasant, efficient and accommodating The entire process took only weeks I would recommend Quicken to anyone
Quicken was very easy to work with, answered all of my questions quickly, had a simple online interface to receive, view and sign all of my loan documents, and checked in by phone frequentlyThey even handled myriad issues with my realtor when I wasn't sure how to
On March 4th, I contacted Quicken Loans with interest in purchasing a second home in the lakes region in New Hampshire Within that day I was pre-approved and able to make an offer on the property We closed on that house on April 14th, I was extremely pleased with the service, level of knowledge and respect I was given through out the entire process I will use this company from now on
Professional, knowledgeable, and very fast!
Very fast and great job
I recently obtained a home loan from Quicken that went very smoothly Every staff member I had to deal with was courteous, knowledgeable, and efficient Not only did they take care of my loan, they shared information about themselves that made me feel like they valued me as a person, not just as business Very impressed and would not hesitate to recommend them to friends and acquaintances
I had a very positive experience with Rocket Mortgage, since the beginning Shawn was helpful, knew what he was talking about and was able to answer all my questions It was a pleasant experience in a stressful situation like buying a home
Excellent, experienced people who did their best to acquire a refinance loanI was given a refinance after thorough work on their partsJust a eondergul company
You are the b
di Adazi of Quicken Loans has my reviewThank you for being so polite, patient and professional with meSincerely,
Carol McDougal
Quicken Loans has been very warm and professional in all aspects of my loan processFrom the original contact to, the signing of my paperworkI did not expect the friendly response from everyoneI will be recommending QL to anyone I meet who is seeking financingThank you, Laura & Sarah!!!