Not single issue I got declined with my current bank Wells Fargo (who my current mortgage was with, and I bank with them regularly) I was doing a refinance with an equity cash out for remodeling QL was excellent from the very beginningI read all the negative reviewsI told them flat out what I read and what my concerns withI checked my paperwork each and every time throughout the process and saw no errors The whole process took just under days (right on schedule!) It was very easy to submit paperwork to them online, very easy to communicate with someone on the phone, email, txt etc and they never waited on me and I never really waited on them It was quite fast I liked that their website showed how each thing I submitted was being reviewed, and approved etc I couldn't have asked for a smoother process Oh and their rates and cash out was higher than what Wells Fargo tried to offer me and their fees were lower The closing process was easy, the person showed up on time and we were done in less than min
I'm extremely happy with QL and I really like how their site transitioned to my loan/monthly payment format after closing It's far easier to read than Wells Fargo's site and it's broken down to see how different parts of your payment are used
Thank you QL I would recommend you to anyone!
I cannot speak for everyone at Quicken, but Kevin Kassab and Anthony Iatonna were great to work withThey worked exceptionally hard to meet our closing date and did not fail to deliver
I am exploring refinancing and used their online tool to get a quick quoteFrom the online request I received the information that I neededSince then I receive 5+ phone calls a day, all from 'local' area codes with voice mailsit has been two weeks with no reply by meAt this point I consider this practice to be borderline harassment and refuse to work with a company with these practices
I have purchased and refinanced several properties throughout the years with various lendersThis transaction with Quicken Loans was the best experience to dateThe process was clear and streamlined, loved the dashboard to track progress and send and receive messages, the ability to upload documents (not have to fax or email)Customer service was top notch
Excellent doing business, took the extra miles to help us out when our credit wasn't the bestTo help ensure we got the best rate available, very military family friendly
The refi process started out extremely well Banker, Kevin Cesear, is a real pro and worked out the best deal possible given my situation He is an excellent listener, eager to help, explains and answers any and all questions He gets an A+++ for his role
Dan Pesato picked up where Kevin left off and did good work for the first few weeks Past that point, the process got bogged down While I had submitted all of the asked-for info by the end of January, I was being asked for the same info again in February and needed to call Dan's attention to it Over the next week weeks, it seemed to me that the "team" had dropped the ball in three or four instances When the lock date (2/25) for the interest and fees was approaching, I called Kevin back to get help w/what was going on He got the time extended and was reassuring
Subsequently, I was being asked to provide information that had already been submitted in January At one point, a "team" member indicated that if I did not show that I had $in cash to cover the cost of one outstanding payment agreement, I would not meet the debt/income ratio required to obtain the refiIf I had $in cash, I would not be in the position of needing to give up a 2.5% mortgage w/o points or down payment, to get the refi and needed cash for renovations This occurred at the beginning of March This instance occurred on a day when Dan's voice mail message indicated that he was not in the office, so I once again, bothered Kevinto find out if this was actually the situation since he had already, on day two of the process in early January, told me that I would qualify He was patient and reassuring, although it was not his problem or in his realm of obligations at that point
With the information Kevin provided after looking up my loan documents, I obtained the final piece to the puzzle and was informed that it was time for the closing date to be set I was first told that Jamal was in charge of this I, however, received a phone call from a female who, apparently, was part of the "team." She set the closing date for Friday, March This was not a convenient day for me but was told that this was the option I asked for the earliest appt b/c I was leaving for family business right afterwards I re-arranged my schedule to accommodate this Friday 9am appt, I then called by Jamal to set the closing date, day, timeWhen I told him that it had already been done, he indicated that that was not so, etcetc
So, Jamal and I went thru the closing process, info exchange, etconce again He indicated that I could have the closing on Thursday, a much more convenient arrangement for me, given the family travel plans
The notary who provided the closing services was excellent Not only was he well organized, his years of experience in the business of mortgages, etcallowed him to answer questions and clarify information for me while the papers were signed He deserves A+++ for his role
Bottom line, then, beginning and ending interactions and professionals were outstanding, the "team" in between left something to be desired
In all fairness to them, my situation was complicated B/c of cancer issues and other medical conditions since 2013, my credit rating suffered, I chose to work w/a debt consolidation firm rather than file personal bankruptcy, and have been working my way out of a financial hole for the past few years Thus, I am sure there was not the typically forms, responses, etcthat go along w/a refi Nonetheless, I provided every piece of data required and faxed each separately with a cover sheet that noted what was being sent in each fax I was hoping that separating the info would be helpful as it was processed into my loan account Apparently, no one really read through that info and it was simply accumulated in my file Thus, over time, I was being asked to supply the same info one month later
Original contact with Jaimie Derringer was and continued to be an excellent experience, whom without I would have probably cancelled the loan and went some place elseExperience with underwriters way less than goodReliance on messaging slowed process along with 3-waits for replies to phone callsProblems with insurance and taxes took too long to handle and should have been resolved more easily
The entire process was completed within one month and every person I worked with was courteous and professional I highly recommend Quicken Loans for refinancing a mortgage
Quicken Loans has been very warm and professional in all aspects of my loan processFrom the original contact to, the signing of my paperworkI did not expect the friendly response from everyoneI will be recommending QL to anyone I meet who is seeking financingThank you, Laura & Sarah!!!
What a great experience I had with my refinance with Quicken Loans! Each person to whom I spoke was pleasant, efficient and accommodating The entire process took only weeks I would recommend Quicken to anyone
It was amazingly easy the people I dealt with were all professionals, answered all my questions got back to me every time they said they wouldgoing to have no problems with Quicken loan at all
After twenty-five years and purchasing five homes together, we thought we could get a loan for our new home anywhereWe soon realized that a business credit card we’ve had since does not report to a credit agency! So one of us literally has no credit score, while the other has a score of 800+Quicken was willing to work with us from the beginningNow we have our forever home and are so thankful for David K and Jessica D at Quicken/Rocket
Excellent, experienced people who did their best to acquire a refinance loanI was given a refinance after thorough work on their partsJust a eondergul company
In July of I contacted Quicken Loans to ask about refinancing my home through a VA refi I was told I would need to put a $deposit down to secure the appraisal and document fees to be done I was told that if for some reason the refinancing could not be done through VA, that a conventional loan would be explained to me The appraisal was done and the appraiser noted some areas that she wanted repaired Most of the repairs were completely ludicrous Other than a single-pane being broken on a double-pane window, the other issues were going to be thousands of dollars out of my pocket My goal of refinancing was so I could do repairs to my home, like put new siding on the home The rep stated after the appraisal that the VA loan was not going to happen so I could do a conventional loan if I liked I decided to try that route I asked if the appraisal would be used from the VA loan process and I was told it would and that the conventional loan appraisal process is much les
We just closed on our refi and could not have dreamed of a better experienceThe customer service was by far the best experience we have had for any loan processThe professionalism, response time to questions, and ease of tracking through the app were amazingI have heard Quicken doesn't sell their loans off and has many options for payments, I look forward to that as wellI will recommend Quicken Loans to friends and family! Thank you for such a smooth experience
Got what I wanted but took over months to get itI think for all the trouble I went through they could at least they could offer me a couple of tickets to a weekend Cavaliers game
This was by far the easiest process we have experienced Quicken Loan staff were very responsive and always ready to provide us with any information we requested The on-line website was very user friendly We are definitely referring Quicken Loans to friends and family
Not single issue I got declined with my current bank Wells Fargo (who my current mortgage was with, and I bank with them regularly) I was doing a refinance with an equity cash out for remodeling QL was excellent from the very beginningI read all the negative reviewsI told them flat out what I read and what my concerns withI checked my paperwork each and every time throughout the process and saw no errors The whole process took just under days (right on schedule!) It was very easy to submit paperwork to them online, very easy to communicate with someone on the phone, email, txt etc and they never waited on me and I never really waited on them It was quite fast I liked that their website showed how each thing I submitted was being reviewed, and approved etc I couldn't have asked for a smoother process Oh and their rates and cash out was higher than what Wells Fargo tried to offer me and their fees were lower The closing process was easy, the person showed up on time and we were done in less than min
I'm extremely happy with QL and I really like how their site transitioned to my loan/monthly payment format after closing It's far easier to read than Wells Fargo's site and it's broken down to see how different parts of your payment are used
Thank you QL I would recommend you to anyone!
Refinancing with Quucken Loans was the most simple and positive experience dealing with a mortgage companyFrom our initial call to closing, excellent
I cannot speak for everyone at Quicken, but Kevin Kassab and Anthony Iatonna were great to work withThey worked exceptionally hard to meet our closing date and did not fail to deliver
I am exploring refinancing and used their online tool to get a quick quoteFrom the online request I received the information that I neededSince then I receive 5+ phone calls a day, all from 'local' area codes with voice mailsit has been two weeks with no reply by meAt this point I consider this practice to be borderline harassment and refuse to work with a company with these practices
I have purchased and refinanced several properties throughout the years with various lendersThis transaction with Quicken Loans was the best experience to dateThe process was clear and streamlined, loved the dashboard to track progress and send and receive messages, the ability to upload documents (not have to fax or email)Customer service was top notch
Excellent doing business, took the extra miles to help us out when our credit wasn't the bestTo help ensure we got the best rate available, very military family friendly
Super to work with
The refi process started out extremely well Banker, Kevin Cesear, is a real pro and worked out the best deal possible given my situation He is an excellent listener, eager to help, explains and answers any and all questions He gets an A+++ for his role
Dan Pesato picked up where Kevin left off and did good work for the first few weeks Past that point, the process got bogged down While I had submitted all of the asked-for info by the end of January, I was being asked for the same info again in February and needed to call Dan's attention to it Over the next week weeks, it seemed to me that the "team" had dropped the ball in three or four instances When the lock date (2/25) for the interest and fees was approaching, I called Kevin back to get help w/what was going on He got the time extended and was reassuring
Subsequently, I was being asked to provide information that had already been submitted in January At one point, a "team" member indicated that if I did not show that I had $in cash to cover the cost of one outstanding payment agreement, I would not meet the debt/income ratio required to obtain the refiIf I had $in cash, I would not be in the position of needing to give up a 2.5% mortgage w/o points or down payment, to get the refi and needed cash for renovations This occurred at the beginning of March This instance occurred on a day when Dan's voice mail message indicated that he was not in the office, so I once again, bothered Kevinto find out if this was actually the situation since he had already, on day two of the process in early January, told me that I would qualify He was patient and reassuring, although it was not his problem or in his realm of obligations at that point
With the information Kevin provided after looking up my loan documents, I obtained the final piece to the puzzle and was informed that it was time for the closing date to be set I was first told that Jamal was in charge of this I, however, received a phone call from a female who, apparently, was part of the "team." She set the closing date for Friday, March This was not a convenient day for me but was told that this was the option I asked for the earliest appt b/c I was leaving for family business right afterwards I re-arranged my schedule to accommodate this Friday 9am appt, I then called by Jamal to set the closing date, day, timeWhen I told him that it had already been done, he indicated that that was not so, etcetc
So, Jamal and I went thru the closing process, info exchange, etconce again He indicated that I could have the closing on Thursday, a much more convenient arrangement for me, given the family travel plans
The notary who provided the closing services was excellent Not only was he well organized, his years of experience in the business of mortgages, etcallowed him to answer questions and clarify information for me while the papers were signed He deserves A+++ for his role
Bottom line, then, beginning and ending interactions and professionals were outstanding, the "team" in between left something to be desired
In all fairness to them, my situation was complicated B/c of cancer issues and other medical conditions since 2013, my credit rating suffered, I chose to work w/a debt consolidation firm rather than file personal bankruptcy, and have been working my way out of a financial hole for the past few years Thus, I am sure there was not the typically forms, responses, etcthat go along w/a refi Nonetheless, I provided every piece of data required and faxed each separately with a cover sheet that noted what was being sent in each fax I was hoping that separating the info would be helpful as it was processed into my loan account Apparently, no one really read through that info and it was simply accumulated in my file Thus, over time, I was being asked to supply the same info one month later
Original contact with Jaimie Derringer was and continued to be an excellent experience, whom without I would have probably cancelled the loan and went some place elseExperience with underwriters way less than goodReliance on messaging slowed process along with 3-waits for replies to phone callsProblems with insurance and taxes took too long to handle and should have been resolved more easily
Great customer service; always respond promptly to my inquiries, whether via email, phone, or through MyQL account
The entire process was completed within one month and every person I worked with was courteous and professional I highly recommend Quicken Loans for refinancing a mortgage
Quicken Loans has been very warm and professional in all aspects of my loan processFrom the original contact to, the signing of my paperworkI did not expect the friendly response from everyoneI will be recommending QL to anyone I meet who is seeking financingThank you, Laura & Sarah!!!
What a great experience I had with my refinance with Quicken Loans! Each person to whom I spoke was pleasant, efficient and accommodating The entire process took only weeks I would recommend Quicken to anyone
It was amazingly easy the people I dealt with were all professionals, answered all my questions got back to me every time they said they wouldgoing to have no problems with Quicken loan at all
After twenty-five years and purchasing five homes together, we thought we could get a loan for our new home anywhereWe soon realized that a business credit card we’ve had since does not report to a credit agency! So one of us literally has no credit score, while the other has a score of 800+Quicken was willing to work with us from the beginningNow we have our forever home and are so thankful for David K and Jessica D at Quicken/Rocket
Excellent, experienced people who did their best to acquire a refinance loanI was given a refinance after thorough work on their partsJust a eondergul company
In July of I contacted Quicken Loans to ask about refinancing my home through a VA refi I was told I would need to put a $deposit down to secure the appraisal and document fees to be done I was told that if for some reason the refinancing could not be done through VA, that a conventional loan would be explained to me The appraisal was done and the appraiser noted some areas that she wanted repaired Most of the repairs were completely ludicrous Other than a single-pane being broken on a double-pane window, the other issues were going to be thousands of dollars out of my pocket My goal of refinancing was so I could do repairs to my home, like put new siding on the home The rep stated after the appraisal that the VA loan was not going to happen so I could do a conventional loan if I liked I decided to try that route I asked if the appraisal would be used from the VA loan process and I was told it would and that the conventional loan appraisal process is much les
We just closed on our refi and could not have dreamed of a better experienceThe customer service was by far the best experience we have had for any loan processThe professionalism, response time to questions, and ease of tracking through the app were amazingI have heard Quicken doesn't sell their loans off and has many options for payments, I look forward to that as wellI will recommend Quicken Loans to friends and family! Thank you for such a smooth experience
Got what I wanted but took over months to get itI think for all the trouble I went through they could at least they could offer me a couple of tickets to a weekend Cavaliers game
This was by far the easiest process we have experienced Quicken Loan staff were very responsive and always ready to provide us with any information we requested The on-line website was very user friendly We are definitely referring Quicken Loans to friends and family