Process was easy and the loan officer was always communicating with me via phone and email on what documents I needLoading documents online was very helpful and easyI will recommend Quicken Loans to frienda and family
I had a very positive experience with Quicken LoansThe process was about weeksThey answered all my questionsEveryone I spoke to was friendly and eager to help
From start to finish, this was a great experience working with this highly organized, professional company My mortgage broker actually reached out to me within seconds in response to an internet inquiry, and from that moment to the finish, he and the Quicken team handled everything so well and with a relaxed style and an unexpected sense of good humor We highly recommend them to anyone needing a home mortgage Can't say enough good things about these folks
Outstanding experience the easiest, quickest no nonsense refi ever, including the best fixed interest rates, terms & waived appraisal fee Closed on my mortgage in weeks with no hasslesAhmed was so professional returned all calls promptly very knowledgeableChase needs to take lessons from Quicken loansAhmed & staff are customer focusedstars to all of you for your superior service
My first mortgage was provided by Quickenloans back in when other local mortgage lenders said I would not qualifyBeing my first home purchase, I was uneasy and nervous but my Mortgage Banker, Mike Kompoltowicz walked me through this and was extremely helpful in guiding me through the processI have refinanced my loan twice since and have had the pleasure to continue to work with Mike every step of the wayMike is extremely knowledgeable, honest and professional in every aspect, keeping my best interest at heartI hope Mike will remain at Quickenloans for many years because I feel like he treated me more like family, than a number
The refi process started out extremely well Banker, Kevin Cesear, is a real pro and worked out the best deal possible given my situation He is an excellent listener, eager to help, explains and answers any and all questions He gets an A+++ for his role
Dan Pesato picked up where Kevin left off and did good work for the first few weeks Past that point, the process got bogged down While I had submitted all of the asked-for info by the end of January, I was being asked for the same info again in February and needed to call Dan's attention to it Over the next week weeks, it seemed to me that the "team" had dropped the ball in three or four instances When the lock date (2/25) for the interest and fees was approaching, I called Kevin back to get help w/what was going on He got the time extended and was reassuring
Subsequently, I was being asked to provide information that had already been submitted in January At one point, a "team" member indicated that if I did not show that I had $in cash to cover the cost of one outstanding payment agreement, I would not meet the debt/income ratio required to obtain the refiIf I had $in cash, I would not be in the position of needing to give up a 2.5% mortgage w/o points or down payment, to get the refi and needed cash for renovations This occurred at the beginning of March This instance occurred on a day when Dan's voice mail message indicated that he was not in the office, so I once again, bothered Kevinto find out if this was actually the situation since he had already, on day two of the process in early January, told me that I would qualify He was patient and reassuring, although it was not his problem or in his realm of obligations at that point
With the information Kevin provided after looking up my loan documents, I obtained the final piece to the puzzle and was informed that it was time for the closing date to be set I was first told that Jamal was in charge of this I, however, received a phone call from a female who, apparently, was part of the "team." She set the closing date for Friday, March This was not a convenient day for me but was told that this was the option I asked for the earliest appt b/c I was leaving for family business right afterwards I re-arranged my schedule to accommodate this Friday 9am appt, I then called by Jamal to set the closing date, day, timeWhen I told him that it had already been done, he indicated that that was not so, etcetc
So, Jamal and I went thru the closing process, info exchange, etconce again He indicated that I could have the closing on Thursday, a much more convenient arrangement for me, given the family travel plans
The notary who provided the closing services was excellent Not only was he well organized, his years of experience in the business of mortgages, etcallowed him to answer questions and clarify information for me while the papers were signed He deserves A+++ for his role
Bottom line, then, beginning and ending interactions and professionals were outstanding, the "team" in between left something to be desired
In all fairness to them, my situation was complicated B/c of cancer issues and other medical conditions since 2013, my credit rating suffered, I chose to work w/a debt consolidation firm rather than file personal bankruptcy, and have been working my way out of a financial hole for the past few years Thus, I am sure there was not the typically forms, responses, etcthat go along w/a refi Nonetheless, I provided every piece of data required and faxed each separately with a cover sheet that noted what was being sent in each fax I was hoping that separating the info would be helpful as it was processed into my loan account Apparently, no one really read through that info and it was simply accumulated in my file Thus, over time, I was being asked to supply the same info one month later
Although a bit slow because of the holidays, our experience with Quicken was excellent They went the extra mile to approve our refinance in spite of our marginal credit profile Thank you Quicken
Got what I wanted but took over months to get itI think for all the trouble I went through they could at least they could offer me a couple of tickets to a weekend Cavaliers game
From the quote to closing, this was a first-class experience! The service was exceptionalWe constantly updated and informedWe can't say enough good things about Quicken Loans
It was amazingly easy the people I dealt with were all professionals, answered all my questions got back to me every time they said they wouldgoing to have no problems with Quicken loan at all
Purchasing a home is one of the most stressful experiences in the current environment My husband and I choose Quicken to make a long distant transaction easierAdam Altenburger was our initial contact person and he was superb! We also give William Wilson kudos as well Of course the days of sitting across a desk from a loan officer are nearly gone we did adapt to the online upload process Quicken did process all our documents extremely fast and were in constant contact with updates The real estate office was sceptical and not terribly happy that we were using Quicken but I doubt id they can find a bad thing to say about the transaction We felt we received a fair rate We had this confirmed when we were having closing papers notarized at our local and the local banker said what a great rate we received and that had this been done locally they could not match the rate
Process was easy and the loan officer was always communicating with me via phone and email on what documents I needLoading documents online was very helpful and easyI will recommend Quicken Loans to frienda and family
I had a very positive experience with Quicken LoansThe process was about weeksThey answered all my questionsEveryone I spoke to was friendly and eager to help
From start to finish, this was a great experience working with this highly organized, professional company My mortgage broker actually reached out to me within seconds in response to an internet inquiry, and from that moment to the finish, he and the Quicken team handled everything so well and with a relaxed style and an unexpected sense of good humor We highly recommend them to anyone needing a home mortgage Can't say enough good things about these folks
Outstanding experience the easiest, quickest no nonsense refi ever, including the best fixed interest rates, terms & waived appraisal fee Closed on my mortgage in weeks with no hasslesAhmed was so professional returned all calls promptly very knowledgeableChase needs to take lessons from Quicken loansAhmed & staff are customer focusedstars to all of you for your superior service
Great communication and quick response times
My first mortgage was provided by Quickenloans back in when other local mortgage lenders said I would not qualifyBeing my first home purchase, I was uneasy and nervous but my Mortgage Banker, Mike Kompoltowicz walked me through this and was extremely helpful in guiding me through the processI have refinanced my loan twice since and have had the pleasure to continue to work with Mike every step of the wayMike is extremely knowledgeable, honest and professional in every aspect, keeping my best interest at heartI hope Mike will remain at Quickenloans for many years because I feel like he treated me more like family, than a number
The refi process started out extremely well Banker, Kevin Cesear, is a real pro and worked out the best deal possible given my situation He is an excellent listener, eager to help, explains and answers any and all questions He gets an A+++ for his role
Dan Pesato picked up where Kevin left off and did good work for the first few weeks Past that point, the process got bogged down While I had submitted all of the asked-for info by the end of January, I was being asked for the same info again in February and needed to call Dan's attention to it Over the next week weeks, it seemed to me that the "team" had dropped the ball in three or four instances When the lock date (2/25) for the interest and fees was approaching, I called Kevin back to get help w/what was going on He got the time extended and was reassuring
Subsequently, I was being asked to provide information that had already been submitted in January At one point, a "team" member indicated that if I did not show that I had $in cash to cover the cost of one outstanding payment agreement, I would not meet the debt/income ratio required to obtain the refiIf I had $in cash, I would not be in the position of needing to give up a 2.5% mortgage w/o points or down payment, to get the refi and needed cash for renovations This occurred at the beginning of March This instance occurred on a day when Dan's voice mail message indicated that he was not in the office, so I once again, bothered Kevinto find out if this was actually the situation since he had already, on day two of the process in early January, told me that I would qualify He was patient and reassuring, although it was not his problem or in his realm of obligations at that point
With the information Kevin provided after looking up my loan documents, I obtained the final piece to the puzzle and was informed that it was time for the closing date to be set I was first told that Jamal was in charge of this I, however, received a phone call from a female who, apparently, was part of the "team." She set the closing date for Friday, March This was not a convenient day for me but was told that this was the option I asked for the earliest appt b/c I was leaving for family business right afterwards I re-arranged my schedule to accommodate this Friday 9am appt, I then called by Jamal to set the closing date, day, timeWhen I told him that it had already been done, he indicated that that was not so, etcetc
So, Jamal and I went thru the closing process, info exchange, etconce again He indicated that I could have the closing on Thursday, a much more convenient arrangement for me, given the family travel plans
The notary who provided the closing services was excellent Not only was he well organized, his years of experience in the business of mortgages, etcallowed him to answer questions and clarify information for me while the papers were signed He deserves A+++ for his role
Bottom line, then, beginning and ending interactions and professionals were outstanding, the "team" in between left something to be desired
In all fairness to them, my situation was complicated B/c of cancer issues and other medical conditions since 2013, my credit rating suffered, I chose to work w/a debt consolidation firm rather than file personal bankruptcy, and have been working my way out of a financial hole for the past few years Thus, I am sure there was not the typically forms, responses, etcthat go along w/a refi Nonetheless, I provided every piece of data required and faxed each separately with a cover sheet that noted what was being sent in each fax I was hoping that separating the info would be helpful as it was processed into my loan account Apparently, no one really read through that info and it was simply accumulated in my file Thus, over time, I was being asked to supply the same info one month later
I did have a good experience with this business I will recommend to my friends and family
Although a bit slow because of the holidays, our experience with Quicken was excellent They went the extra mile to approve our refinance in spite of our marginal credit profile Thank you Quicken
Got what I wanted but took over months to get itI think for all the trouble I went through they could at least they could offer me a couple of tickets to a weekend Cavaliers game
Quicken Loan had my last lone so I used them for this LoanI felt I was well taken of
The entire refinance process was very positive Their customer service is outstanding!
From the quote to closing, this was a first-class experience! The service was exceptionalWe constantly updated and informedWe can't say enough good things about Quicken Loans
For the most part, my experience had been positive
Great experience, much better than my last refinance Everything done over my phone
One of the best experiences I have had in financing a homewould recommend them to anyone very accurate and professional company
It was amazingly easy the people I dealt with were all professionals, answered all my questions got back to me every time they said they wouldgoing to have no problems with Quicken loan at all
Purchasing a home is one of the most stressful experiences in the current environment My husband and I choose Quicken to make a long distant transaction easierAdam Altenburger was our initial contact person and he was superb! We also give William Wilson kudos as well Of course the days of sitting across a desk from a loan officer are nearly gone we did adapt to the online upload process Quicken did process all our documents extremely fast and were in constant contact with updates The real estate office was sceptical and not terribly happy that we were using Quicken but I doubt id they can find a bad thing to say about the transaction We felt we received a fair rate We had this confirmed when we were having closing papers notarized at our local and the local banker said what a great rate we received and that had this been done locally they could not match the rate
From the beginning QuickandLoans helped me with respect and honesty I woukd recommend them highly to anyone else
I would highly recommend Quicken Loans They are professional and courteous amd they made the process flow smoothly