Im not likely to recommend quicken in the futureThe interest rates were not better than anywhere else, it's very fast moving high pressure closing tactics, the do not make good on the financial promise (i.eGetting your $deposit back at closing when what they actually do is give you a loan for
More than the value of your mortgage and at like they're doing you a favor by sending you a check you have to pay interest on - also I was referred by a silver card friend and should have received $from quicken for that, I told them and they brushed it off like "we'll address that later...which never happened) the appraiser they used was very unprofessional, down right lied to me about repairs in my home and misstated my property size (under evaluated it by an acre- said it was .87, my back yard alone is over an acre)I spoke to no less than different people none of which was the person praising over my account/ loan and after almost daily calls leading up to the closing I have recieved zero calls after the close
The two benefits to me are the underwriter came to my house, and I can pay my bill onlineThey did state that they won't sell my loan which would be a positive but who knows it's true or not
Next time, I'll simply look locally so I have one person within driving distance to hold accountable
Our experience with Quicken Loans during the summer of was like a sandwich with really excellent bread, but a really really crappy center
The "opener" we had was Clint Mand he was wonderful! He answered all our questions in a more than timely manner, and didn't make us feel dumb for having first time home buyer questions and concernsHe was extremely friendly and had customer service skills that went above and beyond my expectations
The "middle" of the sandwich was Heather BShe only answered questions during working hours (which wouldn't have really been a complaint, but Clint set the bar too high) and a lot of times I felt my questions were dumbWhenever she answered the phone with "This is heather, whom am I speaking with?" I cringed because it just felt so impersonalI felt like a number
My husband and I wanted to up our closing date by a few days due to a training my husband was going to attend (and because Clint set the bar too high and mentioned this was a possibility!) and her and her team did not seem to try at all to make this happenThere were problems with the title from the title company yet no one from her office reached out to the title company until my realtor asked what the hold up wasThen, they would only speak to one person (it's a small office in North Dakota, anyone will do) which delayed the process due to summer vacationsHeather also told me there was no way we could close earlier than days from submitting all the paperwork, even though she knew we needed to up our date
Lastly, Heather and her team did not seem to communicate wellThere were a few times when I had talked to someone from her team earlier but Heather had no idea and it would take hours (or more) to get that worked outThat was unacceptable to me
Now comes the "closer," KrystalShe was PHENOMENAL as well, just like Clint! We finally got all of our paperwork in on the 20th of June and Heather told me that Krystal needed a few days to get paperwork in order and would contact me by late the 22ndI received a phone call from her first thing on the 21st and she asked if we wanted to move our closing date up, as stated in the notesI asked her about the ten-day rule I had been notified of perviously and she had no idea what that wasBy 4pm the 21st, we had everything in order to close on Monday the 27th
All in all, I would use quicken loans again strictly because of the bread of the sandwichI do think, however, their insides need some work
Im not likely to recommend quicken in the futureThe interest rates were not better than anywhere else, it's very fast moving high pressure closing tactics, the do not make good on the financial promise (i.eGetting your $deposit back at closing when what they actually do is give you a loan for
More than the value of your mortgage and at like they're doing you a favor by sending you a check you have to pay interest on - also I was referred by a silver card friend and should have received $from quicken for that, I told them and they brushed it off like "we'll address that later...which never happened) the appraiser they used was very unprofessional, down right lied to me about repairs in my home and misstated my property size (under evaluated it by an acre- said it was .87, my back yard alone is over an acre)I spoke to no less than different people none of which was the person praising over my account/ loan and after almost daily calls leading up to the closing I have recieved zero calls after the close
The two benefits to me are the underwriter came to my house, and I can pay my bill onlineThey did state that they won't sell my loan which would be a positive but who knows it's true or not
Next time, I'll simply look locally so I have one person within driving distance to hold accountable
Submitted application at the end of January and was told everything looked good, qualified to refinance loan After weeks of submitting documents and getting a bad appraisal was told would have to withdraw my application because debt to income ratio was too high, even though they refused to use all of my income, received a bad appraisal and submitted several comparables to show the appraisal was incorrect Will never do business with the company again Currently have our mortgage with them and wanted to refinance to use the equity Will not recommend and will be looking to move our mortgage ASAP!
Went from a Yr Mortgage from Quicken to a Yr Loan with Quicken, and I very impressed how quickly and painless it was to get done Each person who I had contact was helpful and professional My experience with Quicken Loans BOTH times has been great Would NOT hesitate to work with them again in the future
My wife and I have experienced very positive customer service through out the refinance process When we had questions they were answered clearly and quickly
We would absolutely use them again
Thanks Quicken you folks are great
Victor Crane
A very positive outcome!! Refinancing my house with Quicken Loans was my best choice The whole team that helped me were outstandingCan never thank them enough
Mostly great experience Expectations setting for each step along the process could've been better But overall I would not hesitate to recommend QL to someone who is in the market for a home
Online application, submission and documentation process is very convenient and easy to use
When there were concerns, their people responded quickly and efficiently
I recently obtained a home loan from Quicken that went very smoothly Every staff member I had to deal with was courteous, knowledgeable, and efficient Not only did they take care of my loan, they shared information about themselves that made me feel like they valued me as a person, not just as business Very impressed and would not hesitate to recommend them to friends and acquaintances
Outstanding experience the easiest, quickest no nonsense refi ever, including the best fixed interest rates, terms & waived appraisal fee Closed on my mortgage in weeks with no hasslesAhmed was so professional returned all calls promptly very knowledgeableChase needs to take lessons from Quicken loansAhmed & staff are customer focusedstars to all of you for your superior service
Im not likely to recommend quicken in the futureThe interest rates were not better than anywhere else, it's very fast moving high pressure closing tactics, the do not make good on the financial promise (i.eGetting your $deposit back at closing when what they actually do is give you a loan for
More than the value of your mortgage and at like they're doing you a favor by sending you a check you have to pay interest on - also I was referred by a silver card friend and should have received $from quicken for that, I told them and they brushed it off like "we'll address that later...which never happened) the appraiser they used was very unprofessional, down right lied to me about repairs in my home and misstated my property size (under evaluated it by an acre- said it was .87, my back yard alone is over an acre)I spoke to no less than different people none of which was the person praising over my account/ loan and after almost daily calls leading up to the closing I have recieved zero calls after the close
The two benefits to me are the underwriter came to my house, and I can pay my bill onlineThey did state that they won't sell my loan which would be a positive but who knows it's true or not
Next time, I'll simply look locally so I have one person within driving distance to hold accountable
Excellent company to work with and very knowledgeable
Our experience with Quicken Loans during the summer of was like a sandwich with really excellent bread, but a really really crappy center
The "opener" we had was Clint Mand he was wonderful! He answered all our questions in a more than timely manner, and didn't make us feel dumb for having first time home buyer questions and concernsHe was extremely friendly and had customer service skills that went above and beyond my expectations
The "middle" of the sandwich was Heather BShe only answered questions during working hours (which wouldn't have really been a complaint, but Clint set the bar too high) and a lot of times I felt my questions were dumbWhenever she answered the phone with "This is heather, whom am I speaking with?" I cringed because it just felt so impersonalI felt like a number
My husband and I wanted to up our closing date by a few days due to a training my husband was going to attend (and because Clint set the bar too high and mentioned this was a possibility!) and her and her team did not seem to try at all to make this happenThere were problems with the title from the title company yet no one from her office reached out to the title company until my realtor asked what the hold up wasThen, they would only speak to one person (it's a small office in North Dakota, anyone will do) which delayed the process due to summer vacationsHeather also told me there was no way we could close earlier than days from submitting all the paperwork, even though she knew we needed to up our date
Lastly, Heather and her team did not seem to communicate wellThere were a few times when I had talked to someone from her team earlier but Heather had no idea and it would take hours (or more) to get that worked outThat was unacceptable to me
Now comes the "closer," KrystalShe was PHENOMENAL as well, just like Clint! We finally got all of our paperwork in on the 20th of June and Heather told me that Krystal needed a few days to get paperwork in order and would contact me by late the 22ndI received a phone call from her first thing on the 21st and she asked if we wanted to move our closing date up, as stated in the notesI asked her about the ten-day rule I had been notified of perviously and she had no idea what that wasBy 4pm the 21st, we had everything in order to close on Monday the 27th
All in all, I would use quicken loans again strictly because of the bread of the sandwichI do think, however, their insides need some work
Im not likely to recommend quicken in the futureThe interest rates were not better than anywhere else, it's very fast moving high pressure closing tactics, the do not make good on the financial promise (i.eGetting your $deposit back at closing when what they actually do is give you a loan for
More than the value of your mortgage and at like they're doing you a favor by sending you a check you have to pay interest on - also I was referred by a silver card friend and should have received $from quicken for that, I told them and they brushed it off like "we'll address that later...which never happened) the appraiser they used was very unprofessional, down right lied to me about repairs in my home and misstated my property size (under evaluated it by an acre- said it was .87, my back yard alone is over an acre)I spoke to no less than different people none of which was the person praising over my account/ loan and after almost daily calls leading up to the closing I have recieved zero calls after the close
The two benefits to me are the underwriter came to my house, and I can pay my bill onlineThey did state that they won't sell my loan which would be a positive but who knows it's true or not
Next time, I'll simply look locally so I have one person within driving distance to hold accountable
DON'T BORROW FROM THESES *** ORIFICES
Quicken Loans, Inc were very professional and knowledgeable about the whole refinance process
An incredibly easy process! I highly recommend QuickenThey are always on top of things and got me closed in weeks Thanks!
I've refinanced twice now with Quicken and found the process easy to navigate and completely transparent
Submitted application at the end of January and was told everything looked good, qualified to refinance loan After weeks of submitting documents and getting a bad appraisal was told would have to withdraw my application because debt to income ratio was too high, even though they refused to use all of my income, received a bad appraisal and submitted several comparables to show the appraisal was incorrect Will never do business with the company again Currently have our mortgage with them and wanted to refinance to use the equity Will not recommend and will be looking to move our mortgage ASAP!
Went from a Yr Mortgage from Quicken to a Yr Loan with Quicken, and I very impressed how quickly and painless it was to get done Each person who I had contact was helpful and professional My experience with Quicken Loans BOTH times has been great Would NOT hesitate to work with them again in the future
My wife and I have experienced very positive customer service through out the refinance process When we had questions they were answered clearly and quickly
We would absolutely use them again
Thanks Quicken you folks are great
Victor Crane
A very positive outcome!! Refinancing my house with Quicken Loans was my best choice The whole team that helped me were outstandingCan never thank them enough
Mostly great experience Expectations setting for each step along the process could've been better But overall I would not hesitate to recommend QL to someone who is in the market for a home
Online application, submission and documentation process is very convenient and easy to use
When there were concerns, their people responded quickly and efficiently
One of the best experiences I have had in financing a homewould recommend them to anyone very accurate and professional company
Great experience! 2nd time using quicken pulse other family members have all used them and all have been happyVery fast, efficient and great app
I recently obtained a home loan from Quicken that went very smoothly Every staff member I had to deal with was courteous, knowledgeable, and efficient Not only did they take care of my loan, they shared information about themselves that made me feel like they valued me as a person, not just as business Very impressed and would not hesitate to recommend them to friends and acquaintances
Outstanding experience the easiest, quickest no nonsense refi ever, including the best fixed interest rates, terms & waived appraisal fee Closed on my mortgage in weeks with no hasslesAhmed was so professional returned all calls promptly very knowledgeableChase needs to take lessons from Quicken loansAhmed & staff are customer focusedstars to all of you for your superior service
Excellent service
Great experience, much better than my last refinance Everything done over my phone