Our Experience was awesome! They kept me well informed and we closed within the days Everyone we worked with was great and they did not mind my questions Would recommend to anyone
QL was very quick and efficient with regard to the financial evaluation and loan approval processAll the loan professionals we worked with throughout the process were very friendly and responsiveTwo areas of issue: 1) they could be more communicative with EXACTLY the correct format type they need when requesting specific financial documents (i.emy wife and I had to submit our paystubs three different times before we through luck hit the format they wanted and the same situation arose with my 401k info); 2) despite giving full disclosure on all our personal info upfront a technical error with title transfer came up THREE days prior to closing that sent is scrambling for additional paperwork and legal docs for hours straight to make the closing happen on timeMy wife and I agree that this should have been caught and dealt with earlier to prevent all the panic attacks that subsequently occurredLOL
This was a very professional and fast process I would recommend this company for refinancing They gave of options of loans that other banks never offered We had an VA loan option that no one every offered us in the past that we did qualify for
• Do not go with Quicken Loans, for they claim they are a lender, but reality, they are no more than an underwriter for Fannie Mae, for they do not hold the paper that they claim to loan
They will sell off your loan within hours of closingThe whole process is deceptive from the beginning, and they will charge you an upfront fee of $and run your credit before you even say "yes." The whole process is one big stress machine, for they will collect paperwork, and then lose itThey will offer an initial loan amount and then decrease it, based upon your supposed debt to income ratio
I started with a loan of $267,000, and then they changed it to $212,all because $more a month was added to my student loan payment, even though my loan was deferred for lifeMy favorite was the appraisal, for the first appraisal came back at the purchase price, of course, and then the magic Fannie Mae SPRD system challenges the appraisal, claiming that the price was not supportedThen there is a second appraisal ordered (by the way, they add an additional $charge to your escrow account after they said "it was on their dime")
The second appraisal came in at $371,using homes in the comparable that was like comparing apples to oranges, and when the original appraisal was done, it came in at $387,They did everything in their power to get out of this loan, for I was putting down 43%, so it did not matterThey even gave me conditional approval where I made the conditions, but they kept moving the markers, and two days before closing, they pulled the rug from under me, stating that they could not approve the loan, despite giving me a written approvalWhat is so surprising is that was with an credit score
They call me and tell me the day before closing to pay off my student loan debt or get a cosigner, for they refuse to take any risk whatsoever, despite having a perfect credit record and putting 43% downI went to a different lender, where I had to have another appraisal done, and the third appraisal came in at $388,for the same exact house only a week laterThis tells me that the second appraisal done by Quicken was questionable in nature, for some odd reason this appraisal came back almost a week later when the original came in hours later, and they asked me to sign an appraisal waiver
They had the nerve to ask me how I was paying for the hotel costs, and even though I told them that my costs were free due to paying by points, they demanded I show them proof of itThey did everything they could to get out of this loan because they would not make money on their end
This lender is nothing more than an overpriced loan broker claiming to be a lender on TV and onlineThey do not fund your loan, they underwrite for Fannie Mae and sell to them on the open market falsely claiming to the public that they are a direct lender, which is far from the truth
They did not care that I have spent $14,to move all my belongings from Los Angeles to Charlotte with having no place to unload it, and left me in a situation where I was stranded in a hotel with no place for my familyThey offered me no compensation for my loss and stress they put me throughThey are not reliable or trustworthy, so buyer beware!
I want to congratulate Tyler LoveJoy my loan representative for keeping us cool, calm and collected during the processHe was exceptionalWords are not enough to thank him for making our dream of owning a home again real ! Please promote TylerHe is management materialGod bless him and his teamThank youZoe Torres
Quicken Loans is a great companyMy experience was extremely easyThey are very helpful in the whole loan process from start to finishI would highly recommend this company
My experience with Quicken Loans went very smoothlyThey worked with all the way through the processI appreciated the way they explained everything and was available to answer all of my questionsThe process was QuickEveryone I worked with was very professional through out the entire processI will definitely recommend Quicken Loan to all my friends
This was my second loan with QuickenLoansI was thoroughly amazed with the first loanIt consolidated my debt and lowered my paymentsI had a loan with Wells FargoWells Fargo had said that they couldn't refinance my loanI accepted thatAfter awhile, I gave QuickenLoans a callI was amazed with that first loanQuickenLoans called me recently and said that the houses in my neighborhood had gone up in valueAnd asked if I would like to refinance againThis time they lowered my monthly payments by $I didn't think it was possible but I am amazed again What a great bunch of folks at QuickenLoans
I began the process to refinance a property with Quicken loansThe I provided the agent all the requested information along with the property value and loan balanceThe agent pulled credit (which was in the great range) then called back minutes later to say the house would need to appraise at $30k more than I explained it was worth just minutes agoI think this is very poor practiceTransparency is important is all financial transactionsIf this is a hard requirement for Quicken Loans, why wasn't it explained to me prior to a credit pullIf asked, I would have been able to make the decision for myself to continueQuicken loans hid important details to rope customers inBeware of these shady practicesUse a lender who cares about transparency, and doesn't hid important consumer detailsi questioned the agent, he had no answer for his unfair practices
Quicker closing than anyone expectedeveryone kept telling me I wouldn't happen Quicken Loans pulled it off and we're more than helpful along the way It made a difficult reason to move into a positive experience I have e recommended them to anyone who would listen!
I have purchased and refinanced several properties throughout the years with various lendersThis transaction with Quicken Loans was the best experience to dateThe process was clear and streamlined, loved the dashboard to track progress and send and receive messages, the ability to upload documents (not have to fax or email)Customer service was top notch
Rocket Mortgage and Quicken Loans made it VERY EASY for me to refinance at a low rate, I couldn't believe how easy and quick it wasThey were so helpful and fast to respond with any questions I had (and yes I had several)
You do have to do some work on your end, you will spend a little time uploading the documents they need, but you would have to do that anywhere you go for a loan or Re-finance
The Team that worked with me was VERY, VERY HELPFUL, the loan was funded without any issues and the money was in my account in just under weeks, INCREDIBLE!!!!!
If I had to do it again, I WOULD NOT CHANGE A THING!!
THANK YOU Quicken Loans & Rocket, your the BEST!!!!!!
Jerry L from "Some where in TX"
Getting a mortgage is a big deal and can be extremely overwhelmingBut the entire team we worked with made it as painless as possibleWe had a few high stress points but in the end solutions were found and everything was overcomeI can’t say enough good things about the quicken loans teamThank you again! Definitely will use them In the future!
All around great experience with all team members of Quicken
They always kept in contact and answered any questions we had quickly
Our Experience was awesome! They kept me well informed and we closed within the days Everyone we worked with was great and they did not mind my questions Would recommend to anyone
QL was very quick and efficient with regard to the financial evaluation and loan approval processAll the loan professionals we worked with throughout the process were very friendly and responsiveTwo areas of issue: 1) they could be more communicative with EXACTLY the correct format type they need when requesting specific financial documents (i.emy wife and I had to submit our paystubs three different times before we through luck hit the format they wanted and the same situation arose with my 401k info); 2) despite giving full disclosure on all our personal info upfront a technical error with title transfer came up THREE days prior to closing that sent is scrambling for additional paperwork and legal docs for hours straight to make the closing happen on timeMy wife and I agree that this should have been caught and dealt with earlier to prevent all the panic attacks that subsequently occurredLOL
Fast, friendly, kept us up-to-date every step of the way
This was a very professional and fast process I would recommend this company for refinancing They gave of options of loans that other banks never offered We had an VA loan option that no one every offered us in the past that we did qualify for
• Do not go with Quicken Loans, for they claim they are a lender, but reality, they are no more than an underwriter for Fannie Mae, for they do not hold the paper that they claim to loan
They will sell off your loan within hours of closingThe whole process is deceptive from the beginning, and they will charge you an upfront fee of $and run your credit before you even say "yes." The whole process is one big stress machine, for they will collect paperwork, and then lose itThey will offer an initial loan amount and then decrease it, based upon your supposed debt to income ratio
I started with a loan of $267,000, and then they changed it to $212,all because $more a month was added to my student loan payment, even though my loan was deferred for lifeMy favorite was the appraisal, for the first appraisal came back at the purchase price, of course, and then the magic Fannie Mae SPRD system challenges the appraisal, claiming that the price was not supportedThen there is a second appraisal ordered (by the way, they add an additional $charge to your escrow account after they said "it was on their dime")
The second appraisal came in at $371,using homes in the comparable that was like comparing apples to oranges, and when the original appraisal was done, it came in at $387,They did everything in their power to get out of this loan, for I was putting down 43%, so it did not matterThey even gave me conditional approval where I made the conditions, but they kept moving the markers, and two days before closing, they pulled the rug from under me, stating that they could not approve the loan, despite giving me a written approvalWhat is so surprising is that was with an credit score
They call me and tell me the day before closing to pay off my student loan debt or get a cosigner, for they refuse to take any risk whatsoever, despite having a perfect credit record and putting 43% downI went to a different lender, where I had to have another appraisal done, and the third appraisal came in at $388,for the same exact house only a week laterThis tells me that the second appraisal done by Quicken was questionable in nature, for some odd reason this appraisal came back almost a week later when the original came in hours later, and they asked me to sign an appraisal waiver
They had the nerve to ask me how I was paying for the hotel costs, and even though I told them that my costs were free due to paying by points, they demanded I show them proof of itThey did everything they could to get out of this loan because they would not make money on their end
This lender is nothing more than an overpriced loan broker claiming to be a lender on TV and onlineThey do not fund your loan, they underwrite for Fannie Mae and sell to them on the open market falsely claiming to the public that they are a direct lender, which is far from the truth
They did not care that I have spent $14,to move all my belongings from Los Angeles to Charlotte with having no place to unload it, and left me in a situation where I was stranded in a hotel with no place for my familyThey offered me no compensation for my loss and stress they put me throughThey are not reliable or trustworthy, so buyer beware!
I want to congratulate Tyler LoveJoy my loan representative for keeping us cool, calm and collected during the processHe was exceptionalWords are not enough to thank him for making our dream of owning a home again real ! Please promote TylerHe is management materialGod bless him and his teamThank youZoe Torres
Excellent service and follow up No delays or unexpected issues I highly recommend Quicken Loans
The total process went extremely well
Quicken Loans is a great companyMy experience was extremely easyThey are very helpful in the whole loan process from start to finishI would highly recommend this company
My experience with Quicken Loans went very smoothlyThey worked with all the way through the processI appreciated the way they explained everything and was available to answer all of my questionsThe process was QuickEveryone I worked with was very professional through out the entire processI will definitely recommend Quicken Loan to all my friends
This was my second loan with QuickenLoansI was thoroughly amazed with the first loanIt consolidated my debt and lowered my paymentsI had a loan with Wells FargoWells Fargo had said that they couldn't refinance my loanI accepted thatAfter awhile, I gave QuickenLoans a callI was amazed with that first loanQuickenLoans called me recently and said that the houses in my neighborhood had gone up in valueAnd asked if I would like to refinance againThis time they lowered my monthly payments by $I didn't think it was possible but I am amazed again What a great bunch of folks at QuickenLoans
I began the process to refinance a property with Quicken loansThe I provided the agent all the requested information along with the property value and loan balanceThe agent pulled credit (which was in the great range) then called back minutes later to say the house would need to appraise at $30k more than I explained it was worth just minutes agoI think this is very poor practiceTransparency is important is all financial transactionsIf this is a hard requirement for Quicken Loans, why wasn't it explained to me prior to a credit pullIf asked, I would have been able to make the decision for myself to continueQuicken loans hid important details to rope customers inBeware of these shady practicesUse a lender who cares about transparency, and doesn't hid important consumer detailsi questioned the agent, he had no answer for his unfair practices
Quicker closing than anyone expectedeveryone kept telling me I wouldn't happen Quicken Loans pulled it off and we're more than helpful along the way It made a difficult reason to move into a positive experience I have e recommended them to anyone who would listen!
I have purchased and refinanced several properties throughout the years with various lendersThis transaction with Quicken Loans was the best experience to dateThe process was clear and streamlined, loved the dashboard to track progress and send and receive messages, the ability to upload documents (not have to fax or email)Customer service was top notch
Rocket Mortgage and Quicken Loans made it VERY EASY for me to refinance at a low rate, I couldn't believe how easy and quick it wasThey were so helpful and fast to respond with any questions I had (and yes I had several)
You do have to do some work on your end, you will spend a little time uploading the documents they need, but you would have to do that anywhere you go for a loan or Re-finance
The Team that worked with me was VERY, VERY HELPFUL, the loan was funded without any issues and the money was in my account in just under weeks, INCREDIBLE!!!!!
If I had to do it again, I WOULD NOT CHANGE A THING!!
THANK YOU Quicken Loans & Rocket, your the BEST!!!!!!
Jerry L from "Some where in TX"
Great to work withEverything went smooth ??
Getting a mortgage is a big deal and can be extremely overwhelmingBut the entire team we worked with made it as painless as possibleWe had a few high stress points but in the end solutions were found and everything was overcomeI can’t say enough good things about the quicken loans teamThank you again! Definitely will use them In the future!
Everyone I have spoken to have been so knowledge,eager to help and a pleasure to work withThank you for a company that has such a great staff
Our experience with Quicken Loan was positive No complaints! Fast, friendly and profession service