Thought the process very smooth, was clear from messages what to do next and very prompt in responding to our concernsWe would do it again if needed as was a positive experience
I expected some level of stress during the process of refinancing
I went to other lenders for helpNone even came close to the level of customer service than quickenloans
They made the whole process easier
I was so stressed with gathering the paper workIt was a very busy time for me to start the processI was in conventions and had to everyday send in something for daysI felt very stressedI knew my credit was good and could get the refinancing doneI have mixed feeling with some on the team .Hats off to MrDentand Misha SimmondsI will give them an A
Please let the client know up front what is needed
If I could give a zero, I wouldThese people will NOT leave you aloneI get four or five calls a day from them and have had to hang up on them because they keep talking when I tell them I am at work and cannot talk to them
I was disappointed in a couple things;
The customer support person always gave a sterile answer to questions, would not give info on problems or cause of delays, the process took far too long, two rate lock extensions
Not well organized, info that should have been requested early in the process, not requested until after rate lock expired
I am impressed by your system
We refinanced out loan while snow birding in California and living in a camperWe had no trouble and everyone was helpful and friendlyThey even came to our camper to closeI would recommend this company to anyone, and I do so
We had a great experience with Quicken LoansWe used them to purchase a house, and they were helpful the whole way through the processTheir online platform was very easy to useThey answered any questions we had and stayed in close contact with anything doing with the loanI would definitely use them again and will recommend them to family and friends
I have been dealing with Quicken Loans over the past to years, and can say that each time I have dealt with them, the experience has been the sameThey are in my opinion the best mortgage loan company on planet EarthProfessional, thorough, and honest are just a few adjectives I can use to describe their business practiceTaking care of the customer seems to be their number one priority at all timesMy interaction with these fine ladies and gentlemen has truly been a rewarding experienceFrom start to finish, a five star performanceThey have gained a customer for life
we had a great experience with quicken loan, always kept us informed and worked with us for the best solution on our refiwould work with them again anytime
Thought the process very smooth, was clear from messages what to do next and very prompt in responding to our concernsWe would do it again if needed as was a positive experience
From our first contact to the finished loan - our experience was a great one Everyone that worked with us was very friendly and professional
I expected some level of stress during the process of refinancing
I went to other lenders for helpNone even came close to the level of customer service than quickenloans
They made the whole process easier
The Quicken Loan's team of professionals are outstanding Completely satisfied!
Excellent experience from quote through closing of a refinanceBoth phone and online interactions were terrific
Excellent service
I was so stressed with gathering the paper workIt was a very busy time for me to start the processI was in conventions and had to everyday send in something for daysI felt very stressedI knew my credit was good and could get the refinancing doneI have mixed feeling with some on the team .Hats off to MrDentand Misha SimmondsI will give them an A
Please let the client know up front what is needed
Quicken Loans, did a GREAT job! They did all that they said they would, and closed my VA loan is days! I can not be happier
If I could give a zero, I wouldThese people will NOT leave you aloneI get four or five calls a day from them and have had to hang up on them because they keep talking when I tell them I am at work and cannot talk to them
I was disappointed in a couple things;
The customer support person always gave a sterile answer to questions, would not give info on problems or cause of delays, the process took far too long, two rate lock extensions
Not well organized, info that should have been requested early in the process, not requested until after rate lock expired
I am impressed by your system
Very positive experience with my Quicken Loan team, they kept me informed all the way through the process
We refinanced out loan while snow birding in California and living in a camperWe had no trouble and everyone was helpful and friendlyThey even came to our camper to closeI would recommend this company to anyone, and I do so
I enjoyed working with David
My experience with Quicken Loans could not have been better They were helpful, efficient, and very responsive
We had a great experience with Quicken LoansWe used them to purchase a house, and they were helpful the whole way through the processTheir online platform was very easy to useThey answered any questions we had and stayed in close contact with anything doing with the loanI would definitely use them again and will recommend them to family and friends
Thank you, fast and efficient service
I have been dealing with Quicken Loans over the past to years, and can say that each time I have dealt with them, the experience has been the sameThey are in my opinion the best mortgage loan company on planet EarthProfessional, thorough, and honest are just a few adjectives I can use to describe their business practiceTaking care of the customer seems to be their number one priority at all timesMy interaction with these fine ladies and gentlemen has truly been a rewarding experienceFrom start to finish, a five star performanceThey have gained a customer for life
Great company, quick and easy loan closing
we had a great experience with quicken loan, always kept us informed and worked with us for the best solution on our refiwould work with them again anytime
Workers were timely and very courteous Kept me aware f how the project was going and had a very positive attitude