we had a great experience with quicken loan, always kept us informed and worked with us for the best solution on our refiwould work with them again anytime
In I tried to refinance with Quicken Loans and my bankWas told their wasn't enough equity since I owed 101k and the appraisal from the bank was at 105kQuicken Loans told me they were not able to refinance due to the same reasonAt the beginning of JanI decided to try again since the amount owed was at 99k and was told the average selling price of homes in my area was 115kZillow had my house estimate at 111k and the house right next door sold for 114kI called Quicken Loans and quoted these numbers and they agreed I was at the numbers they were seeingWent ahead with the refinance and gave them dollars to do appraisalThe guy they hired came back with a appraisal at 83kHis appraisal found nothing wrong with the house, just the usual wear and tearI was shocked, two years ago the house was appraised at 105k and this guy comes up with 83kZillow estimates the value at 111k and the house right next door sold six months ago for 114kThese people are crazy
This was such a positive experience for meFrom beginning to endMy daughter, followed after me and was just as happy with her experienceEveryone I dealt with was extremely helpful, knowledgeable and friendlyItAll happened so fast, I could hardly believe itThanks for everything
We had a great experience with Quicken LoansWe used them to purchase a house, and they were helpful the whole way through the processTheir online platform was very easy to useThey answered any questions we had and stayed in close contact with anything doing with the loanI would definitely use them again and will recommend them to family and friends
This was my second Home Mortgage Loan with Quicken Loans/Rocket Mortgage and it went even easier and quicker than the first I will and have recommended them to friends and family
Thought the process very smooth, was clear from messages what to do next and very prompt in responding to our concernsWe would do it again if needed as was a positive experience
WARNING DO NOT USE QUICKEN LOANS, OR THEIR ROCKET MORTGAGE, THERE IS ZERO ACCOUNTABILITY FOR THEIR MISTAKES THAT HURT YOUR CREDIT SCORE!!!!
The first has hard check they "disposed"of my information has zero follow through, and wouldn't even give me a name of who in their company deleted my information to be held accountable; second hard check I had to call times to finally get a hold of an agent, which did not give me any of the information I requested at all, did another hard check (with me very hesitant & resistant) assuring me that it would only count as one hard check since it was within a week period, then another agent about a week later tried vigorously to get me to agree to yet another hard check on my credit (which I absolutely refused seeing as this would've been hard checks within a month from this horrible company quicken loans & their rocket mortgage), finally when I realize that it is in fact hard checks I called to have them remove one of them as it was their fault that they disposed of my information (not to mention assured me that it would only count as one) they refused to take off the hard checkI'm okay with one hard inquiry, that's fair, but to be treated like this, and have them do nothing but hurt my credit score and waste my time is absolutely infuriating, I've been nothing but nice, polite, and patient during the while process, even after they refused to correct their mistakes effecting my creditI just want to warn potential customers DO NOT GO THROUGH THIS COMPANY!!!!
First off, I just want to say, I am educated, intelligent, have excellent credit and 90k in school loans
I have been dealing with quicken loans for many long months, at least now, and they had me and my family of jumping through rings of fire to get a deal "almost" done, at a 275k pre-approval letter in the Boston area(getting my family's hopes up)
School loans and FHA do not work trust me
Once Iris from quicken loans realized what a school loan is, she said that FHA changed the rules and my total debt of school loans = 1% in my debt to income ratio(90k = $per month) months after they "preapproved" my loan(many houses looked at and walked through)
In the end, Iris told me that she could get me 70k to buy a home because FHA changed the rules and she was not "aware of it" until now Iris told me many times to fight with Fedloan to get the payment down and I did...Right were it needed to be, then she dropped my loan completely saying she could only get me 70k towards a home, as an adult, I did not swear or cuss and told her I could easily buy a car for that amount with 1% of the hassle she put me through
Do I recommend this company? No
Do I think this company is honest? No
Do I think they will actually help other people? Yes, if that person has patience, excellent credit and no common sense to go to another lender that actually gives a damn about their clients
Immediately after I got off the phone with Iris at quicken loans another lender I have been dealing with gave me everything I needed with 0% hassle
Talk to your nearest credit union, it will save you time, aggravation andoh yeah...MONEY!
I was disappointed in a couple things;
The customer support person always gave a sterile answer to questions, would not give info on problems or cause of delays, the process took far too long, two rate lock extensions
Not well organized, info that should have been requested early in the process, not requested until after rate lock expired
I am impressed by your system
My experience with Quicken was very goodThey were very helpful, quick to respond and overall I would highly recommend to family and friends
Thanks again
Getting a mortgage is a big deal and can be extremely overwhelmingBut the entire team we worked with made it as painless as possibleWe had a few high stress points but in the end solutions were found and everything was overcomeI can’t say enough good things about the quicken loans teamThank you again! Definitely will use them In the future!
My experience with Quicken Loans went very smoothlyThey worked with all the way through the processI appreciated the way they explained everything and was available to answer all of my questionsThe process was QuickEveryone I worked with was very professional through out the entire processI will definitely recommend Quicken Loan to all my friends
This is the second refinance I have done with Quicken Loans The process was explained well, my contacts were professional Everything including submitting documents was done online, the total process took about three weeks They came to my house on Saturday to close You can’t get any easier than this
We were referred to Quicken Loans because it was 'easy.' I thought being online, we can handle all documents and issues whenever we had spare time
The process of pre-approval was quick and easyScanned a few documents and we were off and runningOnce we found a home and went into contract, that's when the nightmare startedEVERY single day, there was a request for new documents to be uploadedI was fine with that and understoodThe problem was hat they wanted a checking statement nearly everydayI clicked a button to link my account and give them accessThis wasn't enoughThey wanted me to upload statementsI did that, but was called every day and informed this wasn't correct and not what they neededI'd upload more, then called the next dayI uploaded more, still not enoughI linked accounts a total of times but they still were searching for somethingI had all the money for closing in my savings and it was untouched for monthsThey still were looking for something in my checking but couldn't tell me what it was
During the process, you get shuffled to many different peopleAnd they are just talking heads who have no clue what is neededThe underwriters submit requests and nobody knows why or what they are looking forEvery day, more documentsEvery day a phone callEvery day a request for the same documents I've uploaded many timesFinally, they told me they needed to see all checks cleared in my checkingIt's my checking! I use it daily!!!! Long story short, get your bank statements, tax returns and pay stubs, and go to a brick and mortar bank and hand that to themSit down and get it done in one dayQuicken has been the worst experience of our livesWe live in fear of buying lunch with our checking because quicken will see it and want to know what we are doing
Quicken Loans helped my refinancingMy experience was great and I think the process is much simple than other lendersI like the web interface for easy communication and document uploadsI would highly recommend this company
we had a great experience with quicken loan, always kept us informed and worked with us for the best solution on our refiwould work with them again anytime
In I tried to refinance with Quicken Loans and my bankWas told their wasn't enough equity since I owed 101k and the appraisal from the bank was at 105kQuicken Loans told me they were not able to refinance due to the same reasonAt the beginning of JanI decided to try again since the amount owed was at 99k and was told the average selling price of homes in my area was 115kZillow had my house estimate at 111k and the house right next door sold for 114kI called Quicken Loans and quoted these numbers and they agreed I was at the numbers they were seeingWent ahead with the refinance and gave them dollars to do appraisalThe guy they hired came back with a appraisal at 83kHis appraisal found nothing wrong with the house, just the usual wear and tearI was shocked, two years ago the house was appraised at 105k and this guy comes up with 83kZillow estimates the value at 111k and the house right next door sold six months ago for 114kThese people are crazy
This was such a positive experience for meFrom beginning to endMy daughter, followed after me and was just as happy with her experienceEveryone I dealt with was extremely helpful, knowledgeable and friendlyItAll happened so fast, I could hardly believe itThanks for everything
We had a great experience with Quicken LoansWe used them to purchase a house, and they were helpful the whole way through the processTheir online platform was very easy to useThey answered any questions we had and stayed in close contact with anything doing with the loanI would definitely use them again and will recommend them to family and friends
This was my second Home Mortgage Loan with Quicken Loans/Rocket Mortgage and it went even easier and quicker than the first I will and have recommended them to friends and family
Thought the process very smooth, was clear from messages what to do next and very prompt in responding to our concernsWe would do it again if needed as was a positive experience
WARNING DO NOT USE QUICKEN LOANS, OR THEIR ROCKET MORTGAGE, THERE IS ZERO ACCOUNTABILITY FOR THEIR MISTAKES THAT HURT YOUR CREDIT SCORE!!!!
The first has hard check they "disposed"of my information has zero follow through, and wouldn't even give me a name of who in their company deleted my information to be held accountable; second hard check I had to call times to finally get a hold of an agent, which did not give me any of the information I requested at all, did another hard check (with me very hesitant & resistant) assuring me that it would only count as one hard check since it was within a week period, then another agent about a week later tried vigorously to get me to agree to yet another hard check on my credit (which I absolutely refused seeing as this would've been hard checks within a month from this horrible company quicken loans & their rocket mortgage), finally when I realize that it is in fact hard checks I called to have them remove one of them as it was their fault that they disposed of my information (not to mention assured me that it would only count as one) they refused to take off the hard checkI'm okay with one hard inquiry, that's fair, but to be treated like this, and have them do nothing but hurt my credit score and waste my time is absolutely infuriating, I've been nothing but nice, polite, and patient during the while process, even after they refused to correct their mistakes effecting my creditI just want to warn potential customers DO NOT GO THROUGH THIS COMPANY!!!!
Everyone was helpful and closing was quick and painless
First off, I just want to say, I am educated, intelligent, have excellent credit and 90k in school loans
I have been dealing with quicken loans for many long months, at least now, and they had me and my family of jumping through rings of fire to get a deal "almost" done, at a 275k pre-approval letter in the Boston area(getting my family's hopes up)
School loans and FHA do not work trust me
Once Iris from quicken loans realized what a school loan is, she said that FHA changed the rules and my total debt of school loans = 1% in my debt to income ratio(90k = $per month) months after they "preapproved" my loan(many houses looked at and walked through)
In the end, Iris told me that she could get me 70k to buy a home because FHA changed the rules and she was not "aware of it" until now Iris told me many times to fight with Fedloan to get the payment down and I did...Right were it needed to be, then she dropped my loan completely saying she could only get me 70k towards a home, as an adult, I did not swear or cuss and told her I could easily buy a car for that amount with 1% of the hassle she put me through
Do I recommend this company? No
Do I think this company is honest? No
Do I think they will actually help other people? Yes, if that person has patience, excellent credit and no common sense to go to another lender that actually gives a damn about their clients
Immediately after I got off the phone with Iris at quicken loans another lender I have been dealing with gave me everything I needed with 0% hassle
Talk to your nearest credit union, it will save you time, aggravation andoh yeah...MONEY!
I was disappointed in a couple things;
The customer support person always gave a sterile answer to questions, would not give info on problems or cause of delays, the process took far too long, two rate lock extensions
Not well organized, info that should have been requested early in the process, not requested until after rate lock expired
I am impressed by your system
I was well pleased with their service
My experience with Quicken was very goodThey were very helpful, quick to respond and overall I would highly recommend to family and friends
Thanks again
Getting a mortgage is a big deal and can be extremely overwhelmingBut the entire team we worked with made it as painless as possibleWe had a few high stress points but in the end solutions were found and everything was overcomeI can’t say enough good things about the quicken loans teamThank you again! Definitely will use them In the future!
My experience with Quicken Loans went very smoothlyThey worked with all the way through the processI appreciated the way they explained everything and was available to answer all of my questionsThe process was QuickEveryone I worked with was very professional through out the entire processI will definitely recommend Quicken Loan to all my friends
Thank you for one of the best mortgage Experiences I have ever hadThank You
Wonderful to work with
This is the second refinance I have done with Quicken Loans The process was explained well, my contacts were professional Everything including submitting documents was done online, the total process took about three weeks They came to my house on Saturday to close You can’t get any easier than this
We were referred to Quicken Loans because it was 'easy.' I thought being online, we can handle all documents and issues whenever we had spare time
The process of pre-approval was quick and easyScanned a few documents and we were off and runningOnce we found a home and went into contract, that's when the nightmare startedEVERY single day, there was a request for new documents to be uploadedI was fine with that and understoodThe problem was hat they wanted a checking statement nearly everydayI clicked a button to link my account and give them accessThis wasn't enoughThey wanted me to upload statementsI did that, but was called every day and informed this wasn't correct and not what they neededI'd upload more, then called the next dayI uploaded more, still not enoughI linked accounts a total of times but they still were searching for somethingI had all the money for closing in my savings and it was untouched for monthsThey still were looking for something in my checking but couldn't tell me what it was
During the process, you get shuffled to many different peopleAnd they are just talking heads who have no clue what is neededThe underwriters submit requests and nobody knows why or what they are looking forEvery day, more documentsEvery day a phone callEvery day a request for the same documents I've uploaded many timesFinally, they told me they needed to see all checks cleared in my checkingIt's my checking! I use it daily!!!! Long story short, get your bank statements, tax returns and pay stubs, and go to a brick and mortar bank and hand that to themSit down and get it done in one dayQuicken has been the worst experience of our livesWe live in fear of buying lunch with our checking because quicken will see it and want to know what we are doing
This was my 2nd loan with Quicken The team was pro-active, communicative and professional
Quicken Loans helped my refinancingMy experience was great and I think the process is much simple than other lendersI like the web interface for easy communication and document uploadsI would highly recommend this company