At first everything was flowing perfect, but we hit a bump on the road; any other lender would have closed the doors but Quicken Loans actually understood the situation and allowed a legal resolve to enjoy the fixes that are going to be made on the house
I am very pleased with how fast the Quicken Loan teams helped me with my mortgageEveryone was super nice, kept me up to date on each step to finalize my request
I would seriously recommend their service to anyone that needs to solve mortgage issues
I was called and asked to remove the mortgage insurance from my loanI told them that I had just did a debt consolidation loan and my debt to income would reflect accuratelyThe sales man Austin told me that it would be fine and not to worry about anything that they would take it in to accountHe was extremely high pressure and would not take no for an answerHe had a counter for every objection I hadThe results came back as I suspected that my debt to income was too high I am so disgusted with Quicken Loans I will never use them again
Undoubtedly one of the best companies I've had the pleasure to work weThe staff is the finest group of people there isTheir on the ball for sureGreat people
My wife and I have experienced very positive customer service through out the refinance process When we had questions they were answered clearly and quickly
We would absolutely use them again
Thanks Quicken you folks are great
Victor Crane
I called to request a good faith estimate for the refinance of my investment propertyI said assuming excellent credit, low DTI, low ltv and sufficient income to cover the debt, what could they provide for APR and closing costsPretty simple IMOBoth the mortgage banker and customer service rep were not helpful and would not provide me with ruff numbers to move forward without a hard credit pullHow am I supposed to make an educated decision? Whatever happened to the customers always right? I work in the industry and can tell you these tactics are not good qualities for a successful company image or gaining a customer baseVery dissatisfied
We were very impressed with the "Customer Service" provided by Quicken Loans Our Mortgage Banker, Sesha Bracy and Client Care Specialist, Christina DiNatale were awesome to deal with They always returned our calls in a timely manner and helped us with ease through the refinance of our home I highly recommend Quicken Loans to anyone who is interested in financing or refinancing their home
Very knowledgeable staff, however TO many people to work with throughout the processMany times you have to repeat yourself because your talking with someone for the third or fourth time
Quicken has never been anything other than a problem for my wife and IWhen we first bought our hour it was an odd situationWe were buying the house from my mother-in-law who was on disability and couldn't afford the house and we were paying all of the billsBecause of that we had to make many modifications to the house to get it to pass inspection and pay out of pocket for itAfter making said modifications we assumed, and were assured multiple times over, that the closing process would be quickIt was notWe started the process in August and didn't get it finally closed until the day before ChristmasNo matter how many documents we gave them they always magically needed something else and the day we were supposed to close they sent an email to my mother-in-law asking he to bring a check for several thousand dollars for closing fees, that obviously being on disabilities she did not haveThey had to rework the loan so that we had to pay the fees and when we finally did go to close and they sent a notary to the house she only had half the documents and she had to use our printer to print them outThat may not be Quickens fault but still it quite unprofessionalFast forward almost two years and Quicken calls my wife out of the blue and says that we have been good customers and they have reviewed our account and have seen that our credit scores have risen, at no time did we authorize them to check our scores so either this was a lie or they did it without our consent, and they would like us to refinanceMy wife's first question is how much is this going to cost? The response: It will cost you nothingSecond question: We are looking at buying new vehicles How is this going to affect this process? The response: It isn't going toThis was three months ago They had to appraise the house again, which we were fine withWe did get two used vehicles and gave them the loan information times before they accepted itThe kept asking for personal information over and over along with bank statements and pay stubs (nothing has changed in the less than two years we've had the loan through them)And all of a sudden we needed to come up with $1000+ for "closing costs"Four times they asked us for these "closing costs" and each time when we pushed back we would get a call from a "Customer Solutions Specialist" who would tell us it was a mistake and we didn't owe thatThis final time they asked for the money I told them I wasn't paying itOur account representative sent me a document said the money was not for closing costs but for the rest of our property taxes for the year, even though the new loan would be through them and we already had an escrow account that we had been paying into and would continue to do so with this loan, and the document gave us a breakdown of the new loanreviewing the document I found that the amount that the loan was for was almost $MORE than what we currently owed on our mortgage dues to fees that were owed for the loan processI called the "Customer Solutions Specialist" and he told me that there was a mistake and we didn't have to pay off our property taxes because they were prepaid at the beginning of the year and the $fee was a mistake and we wouldn't owe thatI asked about the $in fees that we were not told about, and we were told from the beginning that there wouldn't be any fees, and I was told that it was the fee for the loan process and by doing this loan process that they were going to save me $10,I told him that this doesn't make much senseUsing their own amortization calculator on the Quicken site I inputted the numbers and it only showed me that I would be saving $in interest and that was with it taking into account that I always pay more than what my monthly payment is so I'm not sure where I am saving $10,by refinancing when they are lowering my interest rate by less than half a percent and then increasing the loan amount but more than $When I explained this to him he got an attitude with me and tried to force the issue and I told him to cancel the refinance request because I would not be signing or uploading any documents from now onHe told me he would if that's what I wanted and I said I did and he hung upI will never deal with this company againHopefully in the next years we will be moving to a bigger house to supports our growing family and we'll go through a real bank
My husband and I just refinanced and most of the experience was goodWe did get a little tired of all the paper trails they wanted on every little thingBut, whenever you call or contact them, they are quick to respond, and the process was very fastI am glad for thatWe were a little disappointed about our appraisal,( but they don't have anything to do with that), but because of the appraisal, they had to be a little creative with our loan and we appreciated thatWe are happy and would use them again
Outstanding experience the easiest, quickest no nonsense refi ever, including the best fixed interest rates, terms & waived appraisal fee Closed on my mortgage in weeks with no hasslesAhmed was so professional returned all calls promptly very knowledgeableChase needs to take lessons from Quicken loansAhmed & staff are customer focusedstars to all of you for your superior service
Engineered to amaze...great engineering! I have been amazed throughout two refinances with Quicken Loans The second refinance was because they saw they could get me a lower interest rate, so THEY CALLED ME! They truly care more about helping their customers than getting an extra point out of me over thirty years Amazing in this day and age
At first everything was flowing perfect, but we hit a bump on the road; any other lender would have closed the doors but Quicken Loans actually understood the situation and allowed a legal resolve to enjoy the fixes that are going to be made on the house
I am very pleased with how fast the Quicken Loan teams helped me with my mortgageEveryone was super nice, kept me up to date on each step to finalize my request
I would seriously recommend their service to anyone that needs to solve mortgage issues
I was called and asked to remove the mortgage insurance from my loanI told them that I had just did a debt consolidation loan and my debt to income would reflect accuratelyThe sales man Austin told me that it would be fine and not to worry about anything that they would take it in to accountHe was extremely high pressure and would not take no for an answerHe had a counter for every objection I hadThe results came back as I suspected that my debt to income was too high I am so disgusted with Quicken Loans I will never use them again
Awesome experience, less than a month to close this refiQuicken did most of the leg workThey were able to obtain most of my documentation for me
Undoubtedly one of the best companies I've had the pleasure to work weThe staff is the finest group of people there isTheir on the ball for sureGreat people
Great customer service! Thanks for all your help and making it as painless as possible
My wife and I have experienced very positive customer service through out the refinance process When we had questions they were answered clearly and quickly
We would absolutely use them again
Thanks Quicken you folks are great
Victor Crane
I called to request a good faith estimate for the refinance of my investment propertyI said assuming excellent credit, low DTI, low ltv and sufficient income to cover the debt, what could they provide for APR and closing costsPretty simple IMOBoth the mortgage banker and customer service rep were not helpful and would not provide me with ruff numbers to move forward without a hard credit pullHow am I supposed to make an educated decision? Whatever happened to the customers always right? I work in the industry and can tell you these tactics are not good qualities for a successful company image or gaining a customer baseVery dissatisfied
Quicken Loans is a great business that has great people working for themVery helpful with loans
We were very impressed with the "Customer Service" provided by Quicken Loans Our Mortgage Banker, Sesha Bracy and Client Care Specialist, Christina DiNatale were awesome to deal with They always returned our calls in a timely manner and helped us with ease through the refinance of our home I highly recommend Quicken Loans to anyone who is interested in financing or refinancing their home
Very knowledgeable staff, however TO many people to work with throughout the processMany times you have to repeat yourself because your talking with someone for the third or fourth time
Quicken has never been anything other than a problem for my wife and IWhen we first bought our hour it was an odd situationWe were buying the house from my mother-in-law who was on disability and couldn't afford the house and we were paying all of the billsBecause of that we had to make many modifications to the house to get it to pass inspection and pay out of pocket for itAfter making said modifications we assumed, and were assured multiple times over, that the closing process would be quickIt was notWe started the process in August and didn't get it finally closed until the day before ChristmasNo matter how many documents we gave them they always magically needed something else and the day we were supposed to close they sent an email to my mother-in-law asking he to bring a check for several thousand dollars for closing fees, that obviously being on disabilities she did not haveThey had to rework the loan so that we had to pay the fees and when we finally did go to close and they sent a notary to the house she only had half the documents and she had to use our printer to print them outThat may not be Quickens fault but still it quite unprofessionalFast forward almost two years and Quicken calls my wife out of the blue and says that we have been good customers and they have reviewed our account and have seen that our credit scores have risen, at no time did we authorize them to check our scores so either this was a lie or they did it without our consent, and they would like us to refinanceMy wife's first question is how much is this going to cost? The response: It will cost you nothingSecond question: We are looking at buying new vehicles How is this going to affect this process? The response: It isn't going toThis was three months ago They had to appraise the house again, which we were fine withWe did get two used vehicles and gave them the loan information times before they accepted itThe kept asking for personal information over and over along with bank statements and pay stubs (nothing has changed in the less than two years we've had the loan through them)And all of a sudden we needed to come up with $1000+ for "closing costs"Four times they asked us for these "closing costs" and each time when we pushed back we would get a call from a "Customer Solutions Specialist" who would tell us it was a mistake and we didn't owe thatThis final time they asked for the money I told them I wasn't paying itOur account representative sent me a document said the money was not for closing costs but for the rest of our property taxes for the year, even though the new loan would be through them and we already had an escrow account that we had been paying into and would continue to do so with this loan, and the document gave us a breakdown of the new loanreviewing the document I found that the amount that the loan was for was almost $MORE than what we currently owed on our mortgage dues to fees that were owed for the loan processI called the "Customer Solutions Specialist" and he told me that there was a mistake and we didn't have to pay off our property taxes because they were prepaid at the beginning of the year and the $fee was a mistake and we wouldn't owe thatI asked about the $in fees that we were not told about, and we were told from the beginning that there wouldn't be any fees, and I was told that it was the fee for the loan process and by doing this loan process that they were going to save me $10,I told him that this doesn't make much senseUsing their own amortization calculator on the Quicken site I inputted the numbers and it only showed me that I would be saving $in interest and that was with it taking into account that I always pay more than what my monthly payment is so I'm not sure where I am saving $10,by refinancing when they are lowering my interest rate by less than half a percent and then increasing the loan amount but more than $When I explained this to him he got an attitude with me and tried to force the issue and I told him to cancel the refinance request because I would not be signing or uploading any documents from now onHe told me he would if that's what I wanted and I said I did and he hung upI will never deal with this company againHopefully in the next years we will be moving to a bigger house to supports our growing family and we'll go through a real bank
Excellent service from beginning to endThey're Great!!!
extremely smooth and simple process, adviser was very knowledgeable and was able to help me through every step of the process for a refinance
My husband and I just refinanced and most of the experience was goodWe did get a little tired of all the paper trails they wanted on every little thingBut, whenever you call or contact them, they are quick to respond, and the process was very fastI am glad for thatWe were a little disappointed about our appraisal,( but they don't have anything to do with that), but because of the appraisal, they had to be a little creative with our loan and we appreciated thatWe are happy and would use them again
When time came to close, our rate changedNot happy about thisis not 2.75, you need to stick to your word
Great company, quick and easy loan closing
Outstanding experience the easiest, quickest no nonsense refi ever, including the best fixed interest rates, terms & waived appraisal fee Closed on my mortgage in weeks with no hasslesAhmed was so professional returned all calls promptly very knowledgeableChase needs to take lessons from Quicken loansAhmed & staff are customer focusedstars to all of you for your superior service
Engineered to amaze...great engineering! I have been amazed throughout two refinances with Quicken Loans The second refinance was because they saw they could get me a lower interest rate, so THEY CALLED ME! They truly care more about helping their customers than getting an extra point out of me over thirty years Amazing in this day and age
This is my 3rd time working with QuickenEach time has been flawlessI have recommended them several times for financing and remortgaging