We were very impressed with the "Customer Service" provided by Quicken Loans Our Mortgage Banker, Sesha Bracy and Client Care Specialist, Christina DiNatale were awesome to deal with They always returned our calls in a timely manner and helped us with ease through the refinance of our home I highly recommend Quicken Loans to anyone who is interested in financing or refinancing their home
Cody Boucher was excellent - very professional, competitive, and easy to communicate with He seemed quite knowledgeable The process was smooth, as it was last time I refinanced with Quicken Loans
Very friendly and helpful staffWalked me through every step of the wayHassle free first time home buying experienceWould definitely recommend their services to anyone
- Very pushy and misleading sales people
- Easy to use online tools
- High interest rates even with points
- They like to make a lot of promises
- They charge you a fee if you don't go with them
Twice I have had to deal with Quicken Loans, both times everyone I had to deal with was extremely friendly and helpful Anytime I had an issue they were right there to help me through it They made the refinancing process very quick and easy I would so recommend this company to anyone!!!
We were very happy with the process of our second re-financing with Quicken Loans Everything was completed in a timely manner with a friendly and professional team of mortgage expertsThe process was explained and spelled out in detail Questions were answered in easy to understand details and with information that could be verified
The main problems we had was that it's hard to talk to anyone and no people know what's going on at the same time causing repetitive faxing and worryI even had one person send an email the day after we closed the loan telling me I had to verify employment Lack of knowledge about employment practices caused delaysOther than that it was good hopefully Quicken will improve the performance of some employees so things will go smoothly for othersYes I would use them again
I have just closed on my 4th loan with QL It was very easy every time The first loan was a challenge for both of us, but they stuck with me and was able to help when all others failed They provided necessary options, communication was great and the online account they set up was a breeze
An absolute pleasure to deal with Quicken; it felt as though someone was beside me the throughout the entire process, converting what can be a stressful process into a very stress free experience
The main problems we had was that it's hard to talk to anyone and no people know what's going on at the same time causing repetitive faxing and worryI even had one person send an email the day after we closed the loan telling me I had to verify employment Lack of knowledge about employment practices caused delaysOther than that it was good hopefully Quicken will improve the performance of some employees so things will go smoothly for othersYes I would use them again
They made this, potentially, tedious process easy and straightforward As a former Canadian banker, I was pleased with their efficiency and thoroughness It was a great experience
This is my third refinancing with Quicken Loans and they just continue to get better and better each time Very knowledgeable with all of the information and great staff support always there to help Keep up the good work Thanks again for all of your help
Great experience ! Leena & Kelsey were awesome to work with & helpful in every way possible
We were very impressed with the "Customer Service" provided by Quicken Loans Our Mortgage Banker, Sesha Bracy and Client Care Specialist, Christina DiNatale were awesome to deal with They always returned our calls in a timely manner and helped us with ease through the refinance of our home I highly recommend Quicken Loans to anyone who is interested in financing or refinancing their home
Cody Boucher was excellent - very professional, competitive, and easy to communicate with He seemed quite knowledgeable The process was smooth, as it was last time I refinanced with Quicken Loans
My experience was a fast and smooth oneI really appreciate your business
Very friendly and helpful staffWalked me through every step of the wayHassle free first time home buying experienceWould definitely recommend their services to anyone
You guys are great you keep your promises no hidden rules everithing was a smoth operation way to go
- Very pushy and misleading sales people
- Easy to use online tools
- High interest rates even with points
- They like to make a lot of promises
- They charge you a fee if you don't go with them
Twice I have had to deal with Quicken Loans, both times everyone I had to deal with was extremely friendly and helpful Anytime I had an issue they were right there to help me through it They made the refinancing process very quick and easy I would so recommend this company to anyone!!!
We were very happy with the process of our second re-financing with Quicken Loans Everything was completed in a timely manner with a friendly and professional team of mortgage expertsThe process was explained and spelled out in detail Questions were answered in easy to understand details and with information that could be verified
They were excellent, they were with me from the beginning to the end.When I would call them about a problem they were there to help
Quicken Loans, Inc were very professional and knowledgeable about the whole refinance process
The main problems we had was that it's hard to talk to anyone and no people know what's going on at the same time causing repetitive faxing and worryI even had one person send an email the day after we closed the loan telling me I had to verify employment Lack of knowledge about employment practices caused delaysOther than that it was good hopefully Quicken will improve the performance of some employees so things will go smoothly for othersYes I would use them again
I have just closed on my 4th loan with QL It was very easy every time The first loan was a challenge for both of us, but they stuck with me and was able to help when all others failed They provided necessary options, communication was great and the online account they set up was a breeze
Everyone I dealt with was very professional Questions were answered quickly I would recommend this lender to anyone
They were great! Worked with my schedule and helped me in every possible way
An absolute pleasure to deal with Quicken; it felt as though someone was beside me the throughout the entire process, converting what can be a stressful process into a very stress free experience
The main problems we had was that it's hard to talk to anyone and no people know what's going on at the same time causing repetitive faxing and worryI even had one person send an email the day after we closed the loan telling me I had to verify employment Lack of knowledge about employment practices caused delaysOther than that it was good hopefully Quicken will improve the performance of some employees so things will go smoothly for othersYes I would use them again
They made this, potentially, tedious process easy and straightforward As a former Canadian banker, I was pleased with their efficiency and thoroughness It was a great experience
I was satisfied with quicken loans service during a recent refinance
This is my third refinancing with Quicken Loans and they just continue to get better and better each time Very knowledgeable with all of the information and great staff support always there to help Keep up the good work Thanks again for all of your help