I so appreciate the courteous, professional, and prompt service I received from Quicken Loans This process was so easy and smoothNow I see how they earn the name Quicken Continue the Great Work
in my yrsI never had a deal with any company like Quicken loans they are the best, I got my loan thanks to the lead of Charles Poindexter that took me step by step Thanks also to christopher Drobek he was grate to
Our Experience was awesome! They kept me well informed and we closed within the days Everyone we worked with was great and they did not mind my questions Would recommend to anyone
I can't say enough positive things about my experience in working with Quicken Loans to re-finance my homeFrom my first contact to my closing, everyone that I worked with was professional, courteous and personalI never would have thought that I would be using the term "enjoyable" to describe a mortgage experience, but that is what I feltI worked with Michael Simcak | Director of Mortgage Banking, everything he said would happen, did! He called every time he said he would without "over doing it"When the process was passed on to other Quicken Loans representatives they were just as professional and courteous as MichaelI would highly recommend giving Quicken Loans a call if you are in the market for a new mortgage
I spoke to quicken loans today a Shelby Schwab and it was the worst experience in lifeThis person basically called me a liar and said that I was trying to commit mortgage fraud over the phoneFirst of all this person said she did not want to help me and could not help with getting pre-approved for a loan for a primary residence, after she told me I could not obtain a loan for an investment propertyShe was talking over me and very disrespectful and I took a tone with her that she deserved She said that I could not call back and get pre-approved because my first call asked about a loan for a investment propertyI told her that I wanted to sell my current home and buy another one, I asked if she could run my credit again for a primary residence loan but she told me that she wouldn't recommended because I would be committing fraudHow is that, if I want to sell my home I should be able to and I should also be able to change my mind if I did not want to buy an investment property Whats sad is that I had a bad experience with Quicken loans years ago and I tried to give it a second go round, I will never use them again and if I have to I will post bad reviews all over the internet everyday for the rest of their being
Duane is by far par the most pleasant, friendly and courteous person that I have had the pleasure of conversing with over the past months of my loan process It was a pleasure working with him At times when it appeared that my loan was not going anywhere he would call me and walk me through the process The other team members did their job well but it was business as usual for them, I felt like I was another loan for them to process
Kudos to Duane, he called be back after the loan was completed, I have not heard back from the others This is what separate a good staff from an excellent employee
Thanks again Duane and happy new year
The process of refinancing my current mortgage was painless! The help, expertise and caring attitudes I received from the employees of QL, are amazing! I worked in the customer service industry from to 2009, where customer service was the key to all lines of business Thank you, QL, for keeping true customer service alive and well!
Quicken Loans was great to work withThey were quick and efficientIf I had any questions throughout the process it was easy to get ahold of them and I got an answer easily within a few hours if not soonerThe process was streamlined which was greatI will use Quicken Loans again for my future needs
Process was easy and they communicated very well Being able to do almost all online was very good The added bonus was them sending a notary to my house for closing which only took about minutes
Would recommend them
Mostly things were goodSome confusion about the paper work I needed then after the effort to get it...I was told I didn't need itAlso the older generation was not trained on computersI feel that a little more consideration should be given to those of us
Quicken Loans did hard credit pulls on my name in May I authorized a credit pull in March when I went on a website for a pre-approval and they immediately contacted meI did not authorize the pulls in MayI submitted a letter requesting proof of May authorizationQL claims they did an investigation and reviewed phones calls and would not remove the hard pullsI requested proof such as transcript or recording and they stated QL would notI deem this highly unethical and DO NOT recommend anyone doing business with QUICKEN LOANS
I did not have a positive experience this time around I had refinanced for a home equity loan and they asked me for duplicate documents, multiple times, kept delaying the process for requesting the same thing over and over and took more than 3months to refi a loan already held with quicken loans Then the clerk who was suppose to close did not show and did not call delaying more days In the end QL did come through but after I was really agitated and angry with them I almost stopped the process at the closing because of frustration I got a call from customer service rep is the only thing that made me reconsider
Our experience was positive, sometimes a little confusing, but overall the job got done As long as everything turns out as per the agreement it will be fine We had a hard time figuring who was who in the process Too many people in different cities, etc Also, we are not as computer efficient as most people, so maybe some of the people involved got a little upset if we didn't understand things Overall a good experience (We like to talk face-to-face with people we do business with, but that's not todays world.)
I just want to remind companies that not all people have Internet and it is harder to work with companies that expect a customer to always have internetThey need to be ableffective to help better without the internet
My overall impression as it relates to this refinance loan process has been neutralI base this on the fact that I had some good and not so good impressions as to the competency of the people I communicated withI am not sure who is supposed to know what informationI question that because I received different answers to the same question
I got cash out from a refinance and all went smooth with thatNow I am waiting for my escrow balance from the previous loan to be deposited in the account I provided to and move forward
Once the money is put in my account when I was told it would and things go smoothly, I will have a better overall outlook with the company, although at this point I am somewhat skeptical because of inconsistent information, but am optimistic things will get taken care of in a timely manner
Everything when very well
The representatives kept me informed at every
Step of the processJust a quick and effient as possible !
Thank you,
Quicken Loans
The process was moving along excellent until the final documents were revealed and I saw the closing cost I put a stop on whole process But within a day I had every agent calling me, helping me, Not once, by anyone involved in this process was I spoken to with negative feedbackThey acknowledge my concern and passed my refinance to the solution dept I had a marvelous solution person help me find the answer I needed to have to continue the process I am very pleased to be doing business with Quicken Loans Closing was in my home at my convenience with a very personable notary from Amrock Only thing I need to point out is closing cost should be stated up front to refinances
I so appreciate the courteous, professional, and prompt service I received from Quicken Loans This process was so easy and smoothNow I see how they earn the name Quicken Continue the Great Work
in my yrsI never had a deal with any company like Quicken loans they are the best, I got my loan thanks to the lead of Charles Poindexter that took me step by step Thanks also to christopher Drobek he was grate to
Our Experience was awesome! They kept me well informed and we closed within the days Everyone we worked with was great and they did not mind my questions Would recommend to anyone
I can't say enough positive things about my experience in working with Quicken Loans to re-finance my homeFrom my first contact to my closing, everyone that I worked with was professional, courteous and personalI never would have thought that I would be using the term "enjoyable" to describe a mortgage experience, but that is what I feltI worked with Michael Simcak | Director of Mortgage Banking, everything he said would happen, did! He called every time he said he would without "over doing it"When the process was passed on to other Quicken Loans representatives they were just as professional and courteous as MichaelI would highly recommend giving Quicken Loans a call if you are in the market for a new mortgage
I spoke to quicken loans today a Shelby Schwab and it was the worst experience in lifeThis person basically called me a liar and said that I was trying to commit mortgage fraud over the phoneFirst of all this person said she did not want to help me and could not help with getting pre-approved for a loan for a primary residence, after she told me I could not obtain a loan for an investment propertyShe was talking over me and very disrespectful and I took a tone with her that she deserved She said that I could not call back and get pre-approved because my first call asked about a loan for a investment propertyI told her that I wanted to sell my current home and buy another one, I asked if she could run my credit again for a primary residence loan but she told me that she wouldn't recommended because I would be committing fraudHow is that, if I want to sell my home I should be able to and I should also be able to change my mind if I did not want to buy an investment property Whats sad is that I had a bad experience with Quicken loans years ago and I tried to give it a second go round, I will never use them again and if I have to I will post bad reviews all over the internet everyday for the rest of their being
Duane is by far par the most pleasant, friendly and courteous person that I have had the pleasure of conversing with over the past months of my loan process It was a pleasure working with him At times when it appeared that my loan was not going anywhere he would call me and walk me through the process The other team members did their job well but it was business as usual for them, I felt like I was another loan for them to process
Kudos to Duane, he called be back after the loan was completed, I have not heard back from the others This is what separate a good staff from an excellent employee
Thanks again Duane and happy new year
The process of refinancing my current mortgage was painless! The help, expertise and caring attitudes I received from the employees of QL, are amazing! I worked in the customer service industry from to 2009, where customer service was the key to all lines of business Thank you, QL, for keeping true customer service alive and well!
Quicken Loans was great to work withThey were quick and efficientIf I had any questions throughout the process it was easy to get ahold of them and I got an answer easily within a few hours if not soonerThe process was streamlined which was greatI will use Quicken Loans again for my future needs
Process was easy and they communicated very well Being able to do almost all online was very good The added bonus was them sending a notary to my house for closing which only took about minutes
Would recommend them
Mostly things were goodSome confusion about the paper work I needed then after the effort to get it...I was told I didn't need itAlso the older generation was not trained on computersI feel that a little more consideration should be given to those of us
Very quick results, they are very good at communicationsKeep me informed every step of the way
Quicken Loans did hard credit pulls on my name in May I authorized a credit pull in March when I went on a website for a pre-approval and they immediately contacted meI did not authorize the pulls in MayI submitted a letter requesting proof of May authorizationQL claims they did an investigation and reviewed phones calls and would not remove the hard pullsI requested proof such as transcript or recording and they stated QL would notI deem this highly unethical and DO NOT recommend anyone doing business with QUICKEN LOANS
I did not have a positive experience this time around I had refinanced for a home equity loan and they asked me for duplicate documents, multiple times, kept delaying the process for requesting the same thing over and over and took more than 3months to refi a loan already held with quicken loans Then the clerk who was suppose to close did not show and did not call delaying more days In the end QL did come through but after I was really agitated and angry with them I almost stopped the process at the closing because of frustration I got a call from customer service rep is the only thing that made me reconsider
They were excellent, they were with me from the beginning to the end.When I would call them about a problem they were there to help
Our experience was positive, sometimes a little confusing, but overall the job got done As long as everything turns out as per the agreement it will be fine We had a hard time figuring who was who in the process Too many people in different cities, etc Also, we are not as computer efficient as most people, so maybe some of the people involved got a little upset if we didn't understand things Overall a good experience (We like to talk face-to-face with people we do business with, but that's not todays world.)
I just want to remind companies that not all people have Internet and it is harder to work with companies that expect a customer to always have internetThey need to be ableffective to help better without the internet
Fast, friendly, kept us up-to-date every step of the way
My overall impression as it relates to this refinance loan process has been neutralI base this on the fact that I had some good and not so good impressions as to the competency of the people I communicated withI am not sure who is supposed to know what informationI question that because I received different answers to the same question
I got cash out from a refinance and all went smooth with thatNow I am waiting for my escrow balance from the previous loan to be deposited in the account I provided to and move forward
Once the money is put in my account when I was told it would and things go smoothly, I will have a better overall outlook with the company, although at this point I am somewhat skeptical because of inconsistent information, but am optimistic things will get taken care of in a timely manner
Everything when very well
The representatives kept me informed at every
Step of the processJust a quick and effient as possible !
Thank you,
Quicken Loans
The process was moving along excellent until the final documents were revealed and I saw the closing cost I put a stop on whole process But within a day I had every agent calling me, helping me, Not once, by anyone involved in this process was I spoken to with negative feedbackThey acknowledge my concern and passed my refinance to the solution dept I had a marvelous solution person help me find the answer I needed to have to continue the process I am very pleased to be doing business with Quicken Loans Closing was in my home at my convenience with a very personable notary from Amrock Only thing I need to point out is closing cost should be stated up front to refinances